MFP M476DW Scan to Email setup

Posting this as a general gripe and as a solution to others who may have similar issues: When configuring Deafult SMTP settings for scanning to email on the M476DW, be aware that the "SAVE AND TEST" button does not utilize any of the information in the "send from" fields. It merely sends a test TO and FROM the email address you entered in the TO field beside the SAVE and TEST button.So while this test will confirm whether you can talk to your SMTP server, it does nothing to confirm whether your entries in the "Default From" fields are correct. (in my case, we had the DEFAULT FROM field set to "jblow" instead of "[email protected]") So, our SAVE and TEST successfully sent test emails to whoever you put in the SAVE and TEST field, but when trying to do a scan to email at the actual physical device it would error out, giving absolutely no indication of what was wrong apart from "An error occured while sending the email. Try sending again."I eventually discovered the issue by percolating through SMTP logs on my mail server. So, HP, if you are listening. Three things would be nice to have in future firmware on this device. 1) how about a log file somewhere that we can actually see what it's trying to do or a more specific error message on the panel? 2) what good is the SAVE and TEST feature if it doesn't test the parameters that are entered? 3) while I should have known that the Default From: field needs the "@doman.com" at the end of it, wouldn't it make sense to not accept anything in non-email address format? Thanks for listening, and I hope this helps someone in the future.

Thanks for this posting. I just finished setting up our printer and for the life of me I couldn't figure out where to change the from name. When I tried to scan to email, it was showing it was from "unknown" which kept putting it in my spam folder. HP diffenitly needs to clarify what needs to be entered in the from field. I'm a happy camper thanks again

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Laserjet pro 200 color mfp m276nw Scan to Email issue

My laserjet pro 200 color mfp m276nw claims email is not set-up. I have entered in the e-mail addresses to send the scans to, but it still claims it is not setup. How do I setup this feature? I already have the "Send an Email" feature working where it sends the scan "from" my e-mail, but I want to use the Address Book feature and just send to a specific e-mail.

HI @Username57 ,
I see by your post that you what to setup the scan to email on the printer. I would like to help you out with this issue today.
I have provided a document for How to Scan: From the Control Panel. Select Scan to an email.
If you are still having issues then go into the printer's Embedded Web Server by typing in the printer's IP address in your web browser and setup a Static IP and set the DNS address.
Click the Network tab, then click on IP4 config on the left side.
Click on Network Address (IP)
Select Manual.
Type in the printer's information and IP address.
Set the DNS Address Configuration as Manual. Under Network Information, it looks like you can change the settings there.
Set the preferred address as 8.8.8.8
Set the Alternate address as 8.8.4.4 and confirm the changes.
Try setting it up again.
If you need further assistance, just let me know.
Happy New Years!
Thank You.
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Gemini02
I work on behalf of HP

Office Jet Pro 8600 Plus Scan to Email Setup, website not working.

When setting up scan to email.
The first question is: Is the HP software provided with the printer installed on the network-connected computer?
The answer should be yes, but we can't follow the steps of opening up the software on the computer and acessing scanner options like the printer tells us to.
Anyway, in the past I have set up a two users by selecting "No" to this question then it provies me with a website to enter in:
http://192.168.5.158
This is the current address it is giving me. This has worked for me in the past and have had no issues setting it up this way. But now (after my employer changed my email address) my scan to email is no longer working and I am trying to set it up again with my new email.
Every time I type in the given address: http//192.168.5.158 I receive an error message.
[Fiddler] The socket connection to 192.168.5.158 failed.
ErrorCode: 10060.
A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 192.168.5.158:80
I had found a forum that had supposedly been a solution where they said to remove web services on the printer and re-set it up, this did not work at all. Still can't set up a scan to email. I just want to use the site given like I normally do, and set it up that way, I need help as SOON as possible please

Hello rachelhuver,
Welcome to the HP Support Forums!
Regarding the issue connecting to the Officejet Pro 8600 Plus's Embedded Web Server to change the Email used for Scan to Email, I would like to see if I can help.
If you touch the Wireless icon on the printer, is the I.P address the same as you noted in your post? If not, use that I.P in an attempt to access the needed page.
If you are still unable to load the page, try using a different web browser on the computer. For example, if using IE, try Firefox.
If you are still unable, it would appear to me that the network is blocking this page from you. You can get around this by connecting temporarily to the printers Wireless Direct network. To connect to this;
Touch Setup
Network
Wireless Direct
On with no security (I suggest)
Connect the computer to the printer's network, ie HP-Print-**-Officejet 8600 series.
Open a web browser (don't worry if you get a message about no Internet), enter this I.P: 192.168.223.1 and hit Enter.
You should now be able to access the Embedded Web Server of the printer, make your changes and apply them.
Hope this helps,
JERENDS
I work on behalf of HP
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MFP M177fw Scan to email facility

Hi Friends,
I suppose to buy a MFP M177fw for day to day works in my office, Can someone confirm whether it has facility to scan a bunch of documents (10-15 A4 sheets) & save in to difference computers? I know it has wifi so everybody can print.
Can everybody scan documents & save to their own computer? we all staff have gmail emails accounts. Can we configure an email account on the device & scan to email them..?
Your comments are appreciated
Cheers,
Imalka

Hi imalkait,
I understand you would like to know about the scanning capabilities of the Laserjet M177nw. I can help you.
You can scan from the HP Software, email also.
There is no Scanning from the printer's display on this model. (Email or Computer)
You can network the printer and all the users can scan to their computers through scanning software.
Thank You.
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Gemini02
I work on behalf of HP

Scan to email setup

When trying to setup my scan to email via Gmail I keep getting an error screen saying "incorrect credentials". I am using the correct password. Additionally, when i use a Yahoo email account it appears to work.

Hi,
Gmail had recently changed several security options which may block the printer from connecting to their servers.
First open the following link and ensure you are logged on to the same account as you are setting for the printer.
https://myaccount.google.com/
Within the Signing in section ensure that "2-Step Verification" is set as "Off", as well ensure that "Access for less secure apps" is set as "Allowed", otherwise the verification will fail.
Within the Recent activity section click on "Devices", if you see any blocked connection attempt (it will be highlighted in red) click on Yes and follow the steps by allowing access for less secure apps...
Once you are done run a test for the outgoing user profile and check if the problem been resolved.
Regards,
Shlomi
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LaserJet 100 color MFP M175nw scan to email

I used to be able to email pdf scans but now it will no longer do that. The message I get says to check email configuration. How do I do that?

Hi @Spargle,
I see that you are having issues scanning PDF documents to email, you are getting a message to check the email configuration. I would like to help you.
Did you change your email client or passwords?
Who do you use for a email client? (Outlook, Yahoo)
Please try the steps in this document to see if it will help resolve this issue. Go to the section for How to scan to email. It provides information for setting up the email client.
Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers.
If you are still able to email JPG, then it may be the drivers or the software that is corrupted. I would suggest to uninstall and reinstall the printer software.
If you appreciate my efforts, please click the Thumbs up button below.
If there is anything else I can help you with, just let me know. Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

"Scan to Email " setup on hpoffice jet pro8600- can't find the wizzard for this enable

Printer needs to be enabled to scan to email. New printer

No it is not new. I changed my email passwowd & cant figure out how to get to the right screen to correct it. I was able to print out instructions but they don't make sense. They say to double click scanner actions & I can't even find that!

Error Message- Changed email passwords and now can't scan to email

Changed google email accounts and now wont scan to email, error message.
How o I change or confirm passwords. It has also lost air print.

Hi @sellingsf ,
Welcome to the HP forums.
I understand that you need to update teh settings for your scan to email feature and have an Airprint issue.
I would like to help.
First you will need to gather your printers IP address.
Touch the wireless icon on the front panel of your 8600.
If it says IP no link, your printer has fallen off the network. This would be why Airprint is not working.
Once you have the printers IP address, open safari or chrome.
In the address bar type the printers IP address and press return.
This should take you to the printers Embedded Web Server (EWS).
Once at the EWS you should see the scan to email setup.
Choose the option to edit the email and type in your new password.
Save and test.
With the inability to Airprint, go into system preferences.
Then go into printers and scanners.
Select the 8600 plus and click the minus icon to remove it.
once the printer is gone, click the plus sign to add the printer again.
If you encounter any 'hiccups' or require further assistance, please let me know.
Aardvark1
I work on behalf of HP
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T3500 scan to email

I have T3500 mfp, when scanning to email, i get a error saying "Permission: Write privilege. I spoke with HP support they say that the email server has a file size limit and that the item we are scanning is too large. The email server we are using has a file size limit of 24mb and we are only scann a 8x11.5 fax cover sheet at low resolution which is no way that big of a file. Any other ideas what could be blocking the scan to email feature?

Hi @lcpez
Welcome to the HP Support Forums. I gather that you are getting an error when you try to add emails to the scan to email feature on your Photosmart 5520 printer.
My recommendation is to please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
Regards,
Happytohelp01
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I work on behalf of HP

Scan to Email Error Message "cannot connect to server. check server name and address"

I have a HP Officejet Pro 8600 Plus.
I've been using this printer for several months. Now am getting an ERROR message when I try to scan to email that it "cannot connect to server. check server name and address"
I'm not sure how to check this. We can all still print remotely via the internet connection.
Anyone have any ideas?

Thanks for the info.,
Did you recently change your operating system or network router that started to cause this error?
Check out this thread - http://h30434.www3.hp.com/t5/Scanning-Faxing-and-Copying/Configuring-quot-Scan-To-E-mail-quot-on-HP-...
You may also need to change the printer DNS settings manually - http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/HP-8500-Scan-to-Email-setup-cant-conne...
Thanks

Cannot set up scan to email

Cannot get the setup wizard for scan to email to successfully complete this task. Tells me that username or password is incorrect but they have been entered correctly. Have reentered info severat times. What do I do?
Thanks

Hello @mkormendy ,
You can try to set it up without the driver.
Obtain the printers IP address.
Go into Setup, then Network, then select View Network Settings.
Note the IP address.
On your computer open your preferred web browser. (Chrome, Firefox, Safari, ect..)
In the URL or address bar type the printers IP address (192.168.x.xx or whatever it may be)
Press the enter key.
You should be taken to the printers Embedded Web Server (EWS)
From here you should see the scan to email setup.
Go through the setup.
This will use the printers firmware and bypass using the software.
Aardvark1
I work on behalf of HP
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HP 375 MFP scanning to email not possible any more

HI, there:
I have owned the MFP for over 4 months. Just after it was installed, I set up the scanning to email function, and it has been working well so far- until now. Actually nothing was changed- but suddenly the port 25, or other ports do not allow me to scan from hotmail accounts. I am not sure if it is hotmail, or not, since my outlook emails are still coming. Even after I tried with other ports- still setup of scanning to email with HP program could not go thru. Can anybody help? I really don't want to bring a USB stick every time using the function.
Thanks
Rob

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.
I hope this helps.
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

Scan to email on HP x576DW MFP

Hello, need some help with scan to email.
i have set the HP x576DW MFP up , now when i try to scan to email function, one user is not receiving the scan,
we are using smtp 192.168.XXX.XXX this information is correct as i the admin have received the test confirmation email however one of my users will not recieve the test email at all.
also we have a log of the test emails within my SMTP box, i can see that the test confirmation emails for that user in the logs, and they are saying delivered.
we are in an office 365 enviroment, but are using the 192.168.XXX.XXX for SMTP>
im using outlook 2013 and the user is using outlook 2010.
we are using the HP universtal driver PCL6
any suggestions welcome. Thank you.

Hi @SB-MRE
I would like to help you setup your scan to email. During the profile setup process, you might be asked for SMTP server name, SMTP port number, or authentication information. You can contact the email/Internet service provider or system administrator for the information. SMTP server names and port names are typically easy to find by doing an Internet search. For example, use terms like “gmail smtp server name” or “yahoo smtp server name" to search.
Please use the following document to help you through the setup; How to Scan: From the Printer Control Panel (Including Scan to Email, to a PDF, and to a Network Fol...
Upon opening the document above, click on Scanning to email (N911g and N911n models that use network connections only), then you will see Mac under Step three: Set up the Scan to Email profile.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

HP LaserJet MFP M476dw paper size mismatch when copying or scanning from ADF

We have HP Color LaserJet MFP M476dw that has an issue when copying or scanning from the ADF.
Put a single A4 sheet in the ADF and choose copy, with all settings correct & no resizing, and the output copy is moved down the page (increased top marging by a couple of inches).
My initial thoughts were a paper size issue (e.g. treating A4 as Letter or vice versa) but all settings look correct. I have even done a reset and started over and the problem remains.
If I take the original and place it on the flatbed and copy from there with all the same settings then it works fine.
There is a similar issue when scanning from the ADF. Again, scanning from the flatbed works fine.
I've tried all I can think of. Does anyone have any further suggestions? Could it be a fault in the ADF?
Here's the full device settings info:
Device Configuration
[Shop for Supplies][Support]
Product Information
Product Name:
HP Color LaserJet MFP M476dw
Formatter Number:
YF10C9X
Serial Number:
CNB7G2H6T9
Service ID:
24113
Firmware Datecode:
20131122
Disable Fax:
No
Telecom Version:
05-031-001
Location:
UK
ADF Installed:
Yes
Max Monochrome Print Quality:
600x8
Max Color Print Quality:
ImageREt 3600
Controller Number:
72
Duplexer Version:
0
Device Description:
HP Color LaserJet MFP M476dw
Language:
English
Default Settings:
Self-managed
Asset Number:
Your Company Name:
Contact Person:
Device Location:
Geo Location:
Product Security:
Off
Wired HW Address:
fc:15:b4:78:28:46
Wireless HW Address:
54:35:30:2f:d7:fc
Network In Use:
Wired
Host Name:
NPI782846
IPv4 Address:
192.168.9.18
IPv6 Address:
FE80::FE15:B4FF:FE78:2846
Total Memory:
256 MBytes
Available Memory:
117.7 MBytes
Installed Personalities and Options
PCL6
(20040201)
AirPrint
PCL
(20040201)
PDF
(20040201)
PS
(20040201)
USB Flash Drive:
Empty
Impressions
Total Impressions:
10684
Monochrome Impressions:
4799
Color Impressions:
5885
Total Equivalent Impressions (A4/Letter):
10684.0
Monochrome Equivalent Impressions (A4/Letter):
4799.0
Color Equivalent Impressions (A4/Letter):
5885.0
Duplex Sheets:
1223
Jam Events:
0
Mispick Events:
4
Photo Color Impressions:
0
Photo Monochrome Impressions:
0
USB Flash Drive Insertions:
0
Images Scanned to USB Flash Drive:
0
Copy Flatbed Images Scanned:
373
Copy ADF Images Scanned:
409
Copy Monochrome Impressions:
1122
Copy Color Impressions:
102
ADF Images Scanned to Host:
0
Flatbed Images Scanned to Host:
0
Images Scanned to E-mail:
0
Images Scanned to Network Folder:
0
Fax ADF Images Scanned:
23
Fax Flatbed Images Scanned:
1
Fax Impressions:
18
Images Sent from PC:
0
ADF Images Scanned:
1149
Flatbed Images Scanned:
779
Scanner Jam Events:
8
Paper Settings
Default Paper Size:
A4
Default Paper Type:
Plain
Tray 1 Size:
A4
Tray 1 Type:
Letterhead
Tray 2 Size:
A4
Tray 2 Type:
Plain
Paper Out Action:
Wait Forever
Manual Feed:
Off
Duplex:
Off
Bind:
Long Edge
Print
Auto Continue:
Off
Number of Copies:
1
Courier Font:
Regular
Orientation:
Portrait
Monochrome RET:
On
Wide A4:
No
Monochrome Resolution:
600
Monochrome Bits per Pixel:
8
Color Resolution:
600
Color Bits per Pixel:
32
IO Timeout:
120 Seconds
Jam Recovery:
Auto
Personality:
Auto
Print PS Errors:
Off
USB Flash Drive
Print Documents:
Number of Copies:
1
Paper Size:
A4
Paper Type:
Plain
Fit to Page:
On
Collation:
Off
Output Color:
Color
Print Photos:
Image Size:
10 x 15 cm
Paper Size:
A4
Paper Type:
Plain
Lighter/Darker:
<-----*----->
Number of Copies:
1
Output Color:
Color
Scan Settings:
Scan Resolution:
150
Scan File Type:
PDF
Scan Paper Size:
A4
Flatbed Scanner:
Single Page
Document Feeder:
1-Sided
File Name Prefix:
scan
Output Color:
Color
Copy
Optimize:
Auto Select
Lighter/Darker:
<-----*----->
Paper Size:
A4
Paper Type:
Plain
Collation:
On
Number of Copies:
1
Reduce/Enlarge:
Original=100%
Draft Mode:
Off
Tray Select:
Auto Select
Two-Sided:
1-Sided to 1-Sided
Multi-Page Copy:
Off
Fax
Your Company Name:
HP Fax
Answer Mode:
Automatic
Rings to Answer:
2
Distinctive Ring:
All Rings
Dial Prefix:
Off
Fax Resolution:
Fine
Lighter/Darker:
<-----*----->
Fit to Page:
On
Glass Size:
A4
Dialing Mode:
Tone
Redial if Busy:
On
Redial if No Answer:
Off
Redial if Comm. Error:
On
Detect Dial Tone:
Off
Billing Codes:
Off
Extension Phone:
On
Stamp Faxes:
Off
Private Receive:
Off
Confirm Fax Number:
Off
Allow Fax Reprint:
Yes
Print Duplex:
Off
Fax/Tel Ring Time:
20
Fax Speed:
Fast (V.34)
Error Correction:
On
Forward Fax:
Off
Block Junk Faxes:
Off
Phone Line Volume:
Medium
Alarm Volume:
Medium
Ring Volume:
Medium
Key-Press Volume:
Medium
Fax Confirmation:
Never
Fax Error Report:
Never
Include First Page:
On
Auto Log Print:
On
Print T.30 Trace:
Never
Paper Types
Plain:
Normal
HP Matte 90g:
Normal2
HP Matte 105g:
Heavy
HP Matte 120g:
Card stock
HP Matte 150g:
Extra Heavy
HP Matte 200g:
Extra Heavy
HP Glossy 120g:
Glossy
HP Glossy 150g:
Glossy
HP Tri Glossy 150g:
Glossy
HP Glossy 200g:
Heavy Glossy
Light 60-74g:
Light
HP EcoSMART Lite:
Extra Light
Intermediate:
Normal2
Mid-Weight 96-110g:
Heavy
Heavy 111-130g:
Card stock
Extra Heavy 131-175g:
Extra Heavy
Hvy Glossy 111-130g:
Light Glossy
X-Hvy Glossy 131-175g:
Glossy
Card Glossy 176-220g:
Heavy Glossy
Color Transparency:
Transparency
Labels:
Label
Letterhead:
Normal
Envelope:
Envelope
Heavy Envelope:
Heavy Envelope
Preprinted:
Normal
Prepunched:
Normal
Colored:
Normal
Bond:
Heavy
Recycled:
Normal
Rough:
Heavy
Heavy Rough:
Heavy
HP Tough Paper:
Tough Paper
Opaque Film:
Tough Paper
Energy Settings
Sleep/Auto Off After:
30 Minutes
Wake on These Events
USB Job
Yes
LAN Job
Yes
Wireless Job
Yes
Control Panel
Yes
Fax Ring
Yes
Shut Down After:
Never
LaserJet Updates Settings
Check Automatically
Yes
Prompt Before Install
Yes
Allow Downgrade
Yes
Allow Updates
Yes
Miscellaneous
Extended print modes modified:
No
Very Low Setting (Black Cartridge):
Prompt
Very Low Setting (Color Cartridges):
Prompt
Low Threshold (Black Cartridge):
5%
Low Threshold (Cyan Cartridge):
3%
Low Threshold (Magenta Cartridge):
3%
Low Threshold (Yellow Cartridge):
3%
Store Usage Data&colon;
On Supplies
USB Connection:
No
Font Source:
I (Internal)
Font Number:
23
Font Pitch:
10.00
Font Point Size:
12.00
Symbol Set:
PC-8
Form Length:
64 Lines
Append CR to LF:
No

To get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial product. You can do this at Commercial Forums.
I hope this helps!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Laserjet 500 MFP Scan to email stopped working

Hi,
We have three LJ500 M575's, which we have been using for around 10 months with no issues.
All three devices use the same Exchange User.
This week we started to get SMTP Protocol Errors when sending scan to email, I have checked the Log and the error is 44.10.01 SMTP Protocol Error.
I ran through the setup wizard and left the details the same, at the end I sent a test email, and this is fine, I have sent these internal and external to the company, and each time the test email is delivered.
When I then go back to scan I get the same 44.10.01 error. I have changed the username and ran the same test, with the same results, I am able to send the setup test email, but when I go to scan I get the same 44.10.01 This is the same across all three devices.
I have flashed one of the devices with Firmware 2304061_439478, but this has had no effect.
I cannot see any errors on the Exchange side.
Any ideas anyone?

@ITD
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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Thank you,
Omar
I Work for HP

MFP M476DW Scan to Email setup

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