Scanner Actions & Printer Preference sections missing from Solutions Center

I have just bought a Photosmart 6510 e All-in-one. I had no problem setting it up on my laptop and easily set it up on an old desktop PC. However I noticed in the HP Solutions Centre on the laptop that two sections are missing from this - 'Scanner Actions' and 'Printer Preferences'. The only sections appearing on the laptop's page are Web connected solutions, Shopping resources, Help & Support and Privacy Disclosures. However the missing sections both appear on my desktop PC's Solutions Center. How can I get them to appear on the laptop's Solutions Center?
The Solutions Center I am referring to is the page that appears when I click on All Programs/ HP/ HP Photosmart 6510 Series/ HP Photosmart 6510 Series or the printer icon.
Desktop PC - Windows 7 Professional (32 Bit)
Laptop - Windows 7 Home Premium (64 bit)
EDIT: I have completely rewritten this post, including the title as I was using the wrong terminology so hopefully it now makes more sense and I can get an answer to my problem. Maybe even an expert one!
Apologies in advance to moderators if I have done the wrong thing by rewriting this, sorry.
This question was solved.
View Solution.

Hi,
To clarify, HP solution center is utilized on prior models. The software title our newest models use when accessing via All Programs/ HP/ HP Photosmart 6510 Series/ HP Photosmart 6510 Series or the printer icon or the desktop icon is simply 'HP software'.
First run the following utility and let me know what results you have
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-96506-1&cc=us&dlc=en&lc=en&...=
Make sure you have installed the printer with the latest software - a quick uninstall - All Programs/ HP/ HP Photosmart 6510 Series/ HP Photosmart 6510 Series- uninstall and reinstall using the link below will insure this
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-100190-1&cc=us&dlc=en&lc=en...=
Do you have any anti-virus or 3rd party firewalls on the notebook? If so, what type and version info.
thanks!
I was an HP employee
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Hello Ben,
I am sorry to see you are unable to scan from Solution Center with your Photosmart C4480. I understand you have uninstalled and reinstalled quite a few times and that did not resolve the problem. I would like to help you.
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R a i n b o w 7000I work on behalf of HP
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This question was solved.
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This question was solved.
View Solution.

I'd run the Network Diagnostic Utility (NDU) and check the communication. If it shows that there's a problem, try turning off your firewall and rerun the NDU. Then try running a scan.
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SandyBob
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Although I work for HP, my posts and replies are my own opinion and not those of HP
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Scanner Actions & Printer Preference sections missing from Solutions Center

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