Why does it show my officejet 4622 as not working with an app when it shows it does in the info.help

My printer is an hp officejet 4622.  I'm sorry to say I need step to step info as I am self taught 70 yr old trying to move forward. Thanks

Hi vitamary;
Hope you are doing well welcome to the HP forums
can you be more specific in what is the problem that you are having, what app is showing that the printer is not working?
Is your computer running Windows or is a Apple computer,
letm e know this information and I will do my best to help you.
Regards;
RobertoR
▼
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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    Process:         wintergames [3566]
    Path:            /Applications/WinterGames.app/Contents/MacOS/wintergames
    Identifier:      com.rune-soft.wintergames
    Version:         1.2.0 (1.2)
    App Item ID:     427639548
    App External ID: 10667633
    Code Type:       X86 (Native)
    Parent Process:  launchd [211]
    User ID:         501
    Date/Time:       2013-04-10 13:31:54.394 +0200
    OS Version:      Mac OS X 10.8.3 (12D78)
    Report Version:  10
    Interval Since Last Report:          29498 sec
    Crashes Since Last Report:           2
    Per-App Interval Since Last Report:  38 sec
    Per-App Crashes Since Last Report:   2
    Anonymous UUID:                      D1D3A31E-9A15-BB5E-1704-71380FD0FE3E
    Crashed Thread:  0  Dispatch queue: com.apple.main-thread
    Exception Type:  EXC_BAD_ACCESS (SIGBUS)
    Exception Codes: KERN_PROTECTION_FAILURE at 0x0000000000000014
    VM Regions Near 0x14:
    --> __PAGEZERO             0000000000000000-0000000000001000 [    4K]
    ---/--- SM=NUL  /Applications/WinterGames.app/Contents/MacOS/wintergames
        __TEXT                 0000000000001000-0000000000197000 [ 1624K]
    r-x/rwx SM=COW  /Applications/WinterGames.app/Contents/MacOS/wintergames
    Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
    0   com.rune-soft.wintergames         0x00088619 MainMenu::createMenues() +
    393
    1   com.rune-soft.wintergames         0x000a7db4 MainMenu::init() + 4804
    2   com.rune-soft.wintergames         0x00070dfa
    WinMain(Windows::HINSTANCE__*, Windows::HINSTANCE__*, char*, int) + 394
    3   com.rune-soft.wintergames         0x000042ff -[GameAppDelegate
    mainWinThreadProc:] + 303
    4   com.rune-soft.wintergames         0x00003c46 -[GameAppDelegate
    applicationDidFinishLaunching:] + 342
    5   com.apple.Foundation              0x997f9152 __57-[NSNotificationCenter
    addObserver:selector:name:object:]_block_invoke_0 + 49
    6   com.apple.CoreFoundation          0x91e6c861
    ___CFXNotificationPost_block_invoke_0 + 257
    7   com.apple.CoreFoundation          0x91db7e9a _CFXNotificationPost + 2794
    8   com.apple.Foundation              0x997e1c88 -[NSNotificationCenter
    postNotificationName:object:userInfo:] + 92
    9   com.apple.AppKit                  0x934750fe -[NSApplication
    _postDidFinishNotification] + 367
    10  com.apple.AppKit                  0x93474db8 -[NSApplication
    _sendFinishLaunchingNotification] + 249
    11  com.apple.AppKit                  0x93471d0f
    -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 751
    12  com.apple.AppKit                  0x93471824
    -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] +
    378
    13  libobjc.A.dylib                   0x96383628 -[NSObject
    performSelector:withObject:withObject:] + 77
    14  com.apple.Foundation              0x997fc73a __76-[NSAppleEventManager
    setEventHandler:andSelector:forEventClass:andEventID:]_block_invoke_0 +
    121
    15  com.apple.Foundation              0x997fc291 -[NSAppleEventManager
    dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 430
    16  com.apple.Foundation              0x997fc08e
    _NSAppleEventManagerGenericHandler + 173
    17  com.apple.AE                      0x94d5aa35 aeDispatchAppleEvent(AEDesc
    const*, AEDesc*, unsigned long, unsigned char*) + 331
    18  com.apple.AE                      0x94d2ffbe
    dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 44
    19  com.apple.AE                      0x94d2fe7d aeProcessAppleEvent + 318
    20  com.apple.HIToolbox               0x99bd4c58 AEProcessAppleEvent + 100
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    nextEventMatchingMask:untilDate:inMode:dequeue:] + 119
    23  com.apple.AppKit                  0x9346363c -[NSApplication run] + 855
    24  com.apple.AppKit                  0x93406666 NSApplicationMain + 1053
    25  com.rune-soft.wintergames         0x0000383a start + 54
    Thread 1:
    0   libsystem_kernel.dylib            0x99ad50ee __workq_kernreturn + 10
    1   libsystem_c.dylib                 0x94fd80ac _pthread_workq_return + 45
    2   libsystem_c.dylib                 0x94fd7e79 _pthread_wqthread + 448
    3   libsystem_c.dylib                 0x94fbfd2a start_wqthread + 30
    Thread 2:: Dispatch queue: com.apple.libdispatch-manager
    0   libsystem_kernel.dylib            0x99ad59ae kevent + 10
    1   libdispatch.dylib                 0x975bbc71 _dispatch_mgr_invoke + 993
    2   libdispatch.dylib                 0x975bb7a9 _dispatch_mgr_thread + 53
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    0   libsystem_kernel.dylib            0x99ad50ee __workq_kernreturn + 10
    1   libsystem_c.dylib                 0x94fd80ac _pthread_workq_return + 45
    2   libsystem_c.dylib                 0x94fd7e79 _pthread_wqthread + 448
    3   libsystem_c.dylib                 0x94fbfd2a start_wqthread + 30
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    0   libsystem_kernel.dylib            0x99ad50ee __workq_kernreturn + 10
    1   libsystem_c.dylib                 0x94fd80ac _pthread_workq_return + 45
    2   libsystem_c.dylib                 0x94fd7e79 _pthread_wqthread + 448
    3   libsystem_c.dylib                 0x94fbfd2a start_wqthread + 30
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    0   libsystem_kernel.dylib            0x99ad48e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                 0x94fda2e9 _pthread_cond_wait + 938
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    pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore    0x9070c6ad
    TSWaitOnConditionTimedRelative + 177
    4   com.apple.CoreServices.CarbonCore    0x9070c184 TSWaitOnSemaphoreCommon
    + 272
    5   com.apple.CoreServices.CarbonCore    0x9070c40d
    TSWaitOnSemaphoreRelative + 24
    6   com.apple.QuickTimeComponents.component    0x9255f5ac 0x91f69000 +
    6251948
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    8   libsystem_c.dylib                 0x94fbfd4e thread_start + 34
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    0   libsystem_kernel.dylib            0x99ad48e2 __psynch_cvwait + 10
    1   libsystem_c.dylib                 0x94fda2e9 _pthread_cond_wait + 938
    2   libsystem_c.dylib                 0x94fda572
    pthread_cond_timedwait_relative_np + 47
    3   com.apple.CoreServices.CarbonCore    0x9070c6ad
    TSWaitOnConditionTimedRelative + 177
    4   com.apple.CoreServices.CarbonCore    0x9070c184 TSWaitOnSemaphoreCommon
    + 272
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    TSWaitOnSemaphoreRelative + 24
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    892
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    1   libsystem_kernel.dylib            0x99ad1cb0 mach_msg + 68
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    HALB_MachPort::SendMessageWithReply(unsigned int, unsigned int, unsigned
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    6   com.apple.audio.CoreAudio         0x901e804a
    ___ZN19HALC_ProxyIOContextC2Emj_block_invoke_0 + 20
    7   com.apple.audio.CoreAudio         0x901ddf85 HALB_IOThread::Entry(void*)
    + 69
    8   libsystem_c.dylib                 0x94fd55b7 _pthread_start + 344
    9   libsystem_c.dylib                 0x94fbfd4e thread_start + 34
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      eax: 0x00000000  ebx: 0x0008849b  ecx: 0xbfffdfcc  edx: 0x02aa7200
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    Binary Images:
        0x1000 -   0x196fff +com.rune-soft.wintergames (1.2.0 - 1.2)
    <A73F630B-CA42-6B3F-60C8-DA7B3E2676A3>
    /Applications/WinterGames.app/Contents/MacOS/wintergames
      0x2f2000 -   0x31dff7  com.apple.audio.OpenAL (1.6 - 1.6)
    <CDE1BC7D-871D-3BE7-A6DE-96F6806BB7E1>
    /System/Library/Frameworks/OpenAL.framework/Versions/A/OpenAL
      0x32d000 -   0x3befee +libfreetype.dylib (1)
    <AAF09BB8-8463-7133-C835-7B11945D39CB>
    /Applications/WinterGames.app/Contents/Frameworks/libfreetype.dylib
      0x3d3000 -   0x962fe3 +Cg.dylib (0)
    /Applications/WinterGames.app/Contents/Frameworks/Cg.dylib
    0x1093000 -  0x10a0ff3  com.apple.Librarian (1.1 - 1)
    <68F8F983-5F16-3BA5-BDA7-1A5451CC02BB>
    /System/Library/PrivateFrameworks/Librarian.framework/Versions/A/Librarian
    0x1728000 -  0x1732ff7 +com.unsanity.smartcrashreports (Smart Crash
    Reports version 1.5 - 1.5) /Library/InputManagers/*/Smart Crash
    Reports.bundle/Contents/MacOS/Smart Crash Reports
    0x173f000 -  0x179cfff +com.cocoamug.CosmoPod (3.1)
    <DF7EFF0D-F74B-D0FC-3712-4E36D75D0043>
    /Library/InputManagers/*/CosmoPod.bundle/Contents/MacOS/CosmoPod
    0x17fa000 -  0x17fbffc +com.CASIO.EXLIM.component (1.1 - 1.1)
    /Library/QuickTime/CASIO AVI Importer.component/Contents/MacOS/CASIO AVI
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    0x4d25000 -  0x4dd0fff  libcrypto.0.9.7.dylib (106)
    <B96063DD-DBFC-320E-97C7-9ED5099051AC> /usr/lib/libcrypto.0.9.7.dylib
    0x4e14000 -  0x4f33ffb  com.apple.WebKit (8536 - 8536.28.10)
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    /Library/QuickTime/DivX Decoder.component/Contents/MacOS/DivX Decoder
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    /Library/QuickTime/Motion.component/Contents/MacOS/Motion
    0x922a000 -  0x922d02f  Motion (1)
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    /Library/Frameworks/Motion.framework/Versions/A/Motion
    0xb1b2000 -  0xb346ffb  GLEngine (8.7.25)
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    /System/Library/Frameworks/OpenGL.framework/Resources/GLEngine.bundle/GLEn
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    /System/Library/Frameworks/OpenGL.framework/Versions/A/Libraries/libGLProg
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    0xb530000 -  0xb53bfff  libGPUSupport.dylib (8.7.25)
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    0xb542000 -  0xb56dff7  GLRendererFloat (8.7.25)
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    /System/Library/Frameworks/OpenGL.framework/Resources/GLRendererFloat.bund
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    0xb576000 -  0xb57effd  libcldcpuengine.dylib (2.2.16)
    <0BE2D018-66CC-3F69-B8F1-7A81EEEE09F4>
    /System/Library/Frameworks/OpenCL.framework/Versions/A/Libraries/libcldcpu
    engine.dylib
    0xef8c000 -  0xef8effd  com.apple.PDFImporter (2.2 - 22)
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    /System/Library/Components/PDFImporter.component/Contents/MacOS/PDFImporte
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    0xf394000 -  0xf452ff3  ColorSyncDeprecated.dylib (400)
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    0xfc00000 -  0xfc05ff7  com.apple.DesktopVideoOut (1.2.4 - 1.2.4)
    /Library/QuickTime/DesktopVideoOut.component/Contents/MacOS/DesktopVideoOu
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    0xfc94000 -  0xfc99fff  com.apple.audio.AppleHDAHALPlugIn (2.3.7 -
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    /System/Library/Extensions/AppleHDA.kext/Contents/PlugIns/AppleHDAHALPlugI
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    /Library/QuickTime/mp4vDecoder.component/Contents/MacOS/mp4vDecoder
    0x106a9000 - 0x106bbfd9  com.apple.FCP Uncompressed 422.component (1.5 -
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    0x106c1000 - 0x10729feb  com.apple.AppleProResDecoder (3.0.2 - 5718)
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    /Library/QuickTime/DVCPROHDCodec.component/Contents/MacOS/DVCPROHDCodec
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    External Modification Summary:
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        thread_create: 0
        thread_set_state: 0
      Calls made by this process:
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        thread_create: 0
        thread_set_state: 0
      Calls made by all processes on this machine:
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        thread_create: 0
        thread_set_state: 0
    VM Region Summary:
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    swapped_out_or_unallocated=84.0M(37%)
    Writable regions: Total=603.0M written=205.9M(34%) resident=473.2M(78%)
    swapped_out=0K(0%) unallocated=129.8M(22%)
    REGION TYPE                      VIRTUAL
    ===========                      =======
    (null) (reserved)                    40K        reserved VM address space
    (unallocated)
    ATS (font support)                 33.0M
    ATS (font support) (reserved)         4K        reserved VM address space
    (unallocated)
    CG backing stores                  4336K
    CG image                              4K
    CG raster data                      116K
    CG shared images                   1216K
    CoreServices                       5420K
    IOKit                             257.9M
    IOKit (reserved)                      4K        reserved VM address space
    (unallocated)
    MALLOC                            269.4M
    MALLOC guard page                    48K
    Memory tag=240                        4K
    Memory tag=242                       12K
    Memory tag=249                      192K
    Memory tag=35                      3976K
    Stack                              67.6M
    VM_ALLOCATE                        16.5M
    __DATA                             30.5M
    __DATA/__OBJC                       208K
    __IMAGE                             528K
    __IMPORT                             72K
    __LINKEDIT                         44.1M
    __OBJC                             1932K
    __OBJC/__DATA                       256K
    __PAGEZERO                            4K
    __TEXT                            184.1M
    __UNICODE                           544K
    mapped file                        76.4M
    shared memory                       424K
    ===========                      =======
    TOTAL                             998.4M
    TOTAL, minus reserved VM space    998.3M

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    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

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    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
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    I work on behalf of HP

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    Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    W a t e r b o y 71
    I work on behalf of HP

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    Hi @cyclebob ,
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    I work for HP

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    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

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