Scanning with Acrobat using an HP Officejet Pro X476dw on a MacBook Pro

I too cannot get Adobe to work with the x476. It provides no settings change options so it tries to scan from the flatbed instead of the ADF. Any suggestions? I can't find any menus your instructions references in Adobe.
Additionally, HP Scan does not work. Says the scanner is not available.
But I can open the scanner through preferences and scan from there.

Welcome to the HP Community , I came across your post about the error message “Incorrect credentials. Check your username/password and try again", you are noticing on your Officejet 8610 when trying to set up scan to a network folder. Check out the thread below from my colleague who troubleshoots this issue in this specifically: Scan to Netwrok Folder says my credentials are not correct I hope the steps help you!Best wishes Click the thumbs up icon below to show your appreciation for my reply to your concern today!

Similar Messages

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?

Can I Scan to editable text on HP Officejet Pro 8620 using the Apple Printer Driver 3.0?
I had a very difficult time getting my new HP Officejet Pro 8620 functioning as well as it does now. I just tried scanning something as editable text for the first time and it ended up being scanned as a pdf. At one point in my various tries there was a note on the printer screen that I did not have the HP OCR software installed.
This may be because the resolution to my installation problems with the HP Officejet Pro 8620 seems to have been reverting to operating with the HP-Apple Printer Drivers 3.0 package instead of the HP-Officejet-Pro-8620_v12.32.0.dmg installation package.
I do not, therefore, have the HP Scan application on my computer now which is where HP says its OCR software can be found.
So what I'm afraid of is that I'm now running well with the HP-Apple driver but if I do go back and install the HP Officejet Pro v12.32.0 driver software with the HP installer, in order to access the OCR softwware in HP Scan application, I'll mess up everything else.
Is there any chance that the HP-Apple Printer Drivers 3.0 package I have installed also includes OCR software? If so where can I find instructions for activating it and using it with the HP 8620's scanner?
Or can I only get OCR capability with the HP-Officejet-Pro-8620_v12.32.0.dmg package?
Any experience with this? Should I leave well enough alone? Or can I somehow install the HP-Officejet-Pro-8620_v12.32.0.dmg package without messing up my current functionality?
Thanks
Steve

The printer driver that is installed automatically from Apple doesn't scan. The scanner part can be accessed through Image Capture, but I don't think that does any OCR on the scan. You'd need a separate program. As you noted, many of the bundled software programs have OCR built-in (albeit limited). From my experience, that is only activated when you scan to "searchable" PDF or something similar. You would then have to extract the text from the PDF.
I don't have an HP printer/scanner, so take this all with a grain of salt.
If you can just install the Scanner utilities, that shouldn't affect the printer portion.
Your other option would be to purchase separate OCR software. Unless you need to scan lots of documents into text, you should further investigate installing the HP scan utilities.

I would like to use my HP officejet pro 8600 and HP officejet pro 8100 for printing envelopes

I would like to use my HP officejet pro 8600 and HP officejet pro 8100 for printing envelopes.

Hi there cv4928,
Could you provide the community with a little more information to help narrow troubleshooting? What operating system are we using and what application will we be printing from?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

I use a HP Officejet Pro 8500 A909a printer and my Safari always put 150% size as default. Wy not 100%?

I have a MacBook (the white one) and use a HP Officejet Pro 8500 A909a printer and my Safari always put 150% size as default. Wy not 100%?
When I use Firefox the default size is 100%. When I use Pages, also runs good (100%). Only in Safari, and Mail too, appears 150% as the default size.
How can I change it to 100% in both?
THOMAS

Hi,
The problem seems to lie in the installer, which has an unusual bad behaviour. The installer puts the 8500 a909a in the list of USB bootable devices. (Not good!!!)
When the printer is disconnected it isn't a problem. When the printer is connected the computer tries to boot from the printer and the computer hangs.
When I found the printer in the BIOS list of USB bootable devices I DISABLED that item in that list. Then it booted normally.
But now the BIOS takes an extra 30 seconds or so but boot up seems to be preceeding normally.
The guys on the CHAT and PHONE lines didn't even imagine the installer might be a problem so their advice was useless. They were blaming the computer. More importanly, they didn't have a way to escalate the problem. They had no capacity to respond in a flexible manner. It was like dealing with unhelpful staff in the county clerk's office.

How can I scan with mavericks using Epsom printer

How can I scan with mavericks using Epsom printer

Some users have had success using Image Capture in the Applications folder - although it doesn't seem to work for everybody. Worth a try.

How can i get my computer to scan a document from my HP Officejet Pro 8500

How do I get my computer to scan a document from my HP Officejet Pro 8500..? The scan option is saying refer to device documentation to troubleshoot..?

Hello there! Welcome to the forums @lizturner630 !
Please let me know which model of Officejet 8500 you have, and I will check in to the Full Drivers for your printer.
You will need to have the Full Feature Driver and Software installed successfully on your computer in order to scan.
HP Officejet Pro 8500 All-in-One Printer - A909a
HP Officejet Pro 8500 All-in-One Printer - A909b
HP Officejet Pro 8500 Premier All-in-One Printer - A909n
HP Officejet Pro 8500 Wireless All-in-One Printer - A909g
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Can I print from my iPhone 4 using an HP Officejet Pro 8600 N911a

Can I print from my iPhone 4 using an HP Officejet Pro 8600 N911a. And if so how do I do this????

Hi stacy7560,
You can print from your iPhone4 to your 8600 using Apple's AirPrint feature. I have a few steps you can follow to do this:
1. Make sure the iPhone is on the same wireless network as your printer.
2. Select the mail application on the iOS device and open an email you wish to print.
3. At the top of the screen, locate and press the action icon.
4. Select the "Print" option.
5. Make sure your printer is in the top field of the Printer Options screen. If not, tap “Select Printer.” Your printer should appear.
6. Press the “Print” selection.
Note: To print a photo, follow these same steps once you have opened the image you wish to print.
Let me know if this helps.
If I have solved your issue, please feel free to provide kudos and make sure you mark this thread as solution provided!
Although I work for HP, my posts and replies are my own opinion and not those of HP.

Problems Scanning with Acrobat XI Pro for Mac

I am running Acrobat 11.0.10 on a Mac computer (Yosemite 10.10.2). Ever since i have updated Acrobat, when i attempt to scan documents with my Epson Photo RX620 it won't scan.
When i try it without image correction, it tells me "an Error occurred while scanning". If I attempt to scan using manual image correction, it will scan the document, and when it gets to the end of the scan, it says scanning canceled.
Prior to the update, I was having no issues scanning with the same equipment. Does anyone have any suggestions?
Thanks!

Hey JeffSPHR,
Please refer this KB doc link mentioned below and try troubleshooting scanner issues:
Troubleshoot scanning problems | Mac OS
Let me know if this helps.
Regards,
Anubha

Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0. More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service. I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message: Cannot connect to server. Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message: The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message: The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG. With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X. When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server. However, it is not clear what configuration parameter is the one that could be causing the problem.
This question was solved.
View Solution.

After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above. However, the tests passed with port number 587. After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25. However, many Internet Service Providers (ISPs) and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail. Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks. Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail. I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above. If none of them work, check your mail provider for other possible outgoing server port numbers.

Intermittently having issue sending scans to networked directory folder HP Officejet Pro 8600 N911g

Hello All,
I have a printer installed an AIO HP Officejet Pro 8600 N911g which is cappable of scanning either by flatbed or feeder to a networked drive/folder. For the most part this works fine, however 2 times out of 10 it produces the following error;
"Cannot connect to \\'Server details\Folder location path'. Make sure the remote computer is turned on."
Now I have seen many post about disabling the filewall and other, however none of this type after an install.
Some obvous checks have been made already, Network cable replace, Changing of the destination folder location, and reseting the password for the scanner to auth as well as confirming the permisions. And each time the tests via the web console and physical tests work fine though this doesn't last.
Could anyone help?
Thanks

Hi @Paperjam27
From your description, it sounds like the issue is intermittent. It can sometimes be challenging to identify the root cause of an issue when the problem is not consistent, but I am happy to work with you towards a solution. I suspect the issue might have something to do with the network. I know you said you have tried a new cable and done some troubleshooting already but bear with me here.
When you say you replaced the cable, do you have an Ethernet cable connected between the printer and the router? if not, then I wonder if there is some sort of interference on your wireless connection. Is your router is a dual band router broadcasting both 2.4 and 5.0 frequency? The printer only works on 2.4GHz, maybe this is the root cause.
The channel your router is set to can impact your network consistency too. For example, if you are on channel 11 and others in your area are also on channel 11 or even 9 or 10 it causes congestion on that channel. Think of the channel like a highway or interstate, the more cars on that highway/interstate, the slower you go due to congestion, if you are on a highway with less people are on it, it is more like smooth sailing! You can print a network configuration page to see what channel you are using and see what channel others in your area are no. If the higher channels are most common you might consider changing yours to 1, 2, or 3, and visa versa. How to: Printing a Network Configuration Page.
has this ben an issue since you have had the printer or did it recently start happening? If this only recently started, can you think of anything that changed recently? Do you have only one access point (router) or do you have a secondary router or extender? Can you think of anything that might be interfering with your network, and do you find the issue occurs more at a certain time of the day than others?
I found on my network at home, I was often seeing delays in response time in the early evening because others are coming home from school and work and 'clogging up the channel', I changed the channel and have had little to no issue since.
Let me know if you think of anything, and post back with the answers to the questions I have posted and I will get back to you. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Scanning with Acrobat 9

I am having some strange problems with an application after an upgrade from Acrobat Pro 5 to Acrobat Pro 9. What the application is supposed to do is to scan a document to PDF, save it to some temporary location, display it on the screen and later save it to the database. For scanning, I am using the MenuItemExecute("scan") method of the Acrobat application object (I don't think there is any other way!). The scanning is triggered by a button on the application's form, and the scanned document is displayed also on the application's form using the OpenInWindowEx method of AcroAVDoc. Acrobat's window is kept hidden.
In the past, clicking on the "Scan" button would open the settings dialog of the scanner's TWAIN driver, and the result of the scanning would get displayed properly without any trace of Acrobat running behind the scenes. With Acrobat 9, however, the Acrobat window gets displayed; the scanned image first appears inside it and a second later gets transferred to my form. That would not have been so bad (I call the Hide method of AcroApp immediately afterwards to make Acrobat disappear), but the problem is, it works terribly unreliably.
On one scanning attempt out of ten, the Acrobat would appear minimized in the task bar and only the scanning dialog will be displayed (the Acrobat's internal dialog, not the TWAIN driver's). Then after the scanning, the application would crash when trying to call GetActiveDoc() of AcroApp or GetPDDoc() of AcroAVDoc. The error message is meaningless: something like "Cannot call method '~' of object '~'". On other occasions the scanned page would appear in the Acrobat's own window and stay there without being transferred to the application's form. It's just crazy.
Is there some trick with scanning from the new Acrobat that I am not aware of? Everything seems to be very unstable with the new version. Thanks in advance!

We had a VBScript that used IAC for Acrobat 7 to scan to a file of specified name, that died under 9. I think the change was really a result of changing from MDI to SDI under Acrobat 8.
Anyway, our tweaked VBScript function that now works under 9 looks like this (yeah, we leave Acrobat visible, but perhaps you'll see something here) ...
    function AcrobatScanToFile(outputFullPath)
    'Launch Acrobat to scan a document to a specific path
        const MAXIMIZE_ACROBAT = 1 ' 1-yes; 0-no
        dim success
        success = True
        dim ScanOK
        dim app
        set app = createobject("AcroExch.App")
        ScanOK = app.MenuItemExecute("Scan")
        dim AVDoc
        set AVDoc = createobject("AcroExch.AVDoc")
        set AVDoc = app.GetActiveDoc
        if AVDoc.IsValid then
            dim PDDoc
            set PDDoc = createobject("AcroExch.PDDoc")
            set PDDoc = AvDoc.GetPDDoc
            if PDDoc.Save(1,outputFullPath) <> True then
                success = False
            end if
            PDDoc.Close
        else
            success = False
        end if
        if success then
            AVDoc.BringToFront
            AVDoc.Maximize MAXIMIZE_ACROBAT
        end if
        'AVDoc.Close 0
        'app.Exit
        AcrobatScanTofile = success
    end function

Scan to network folder yosemite Hp Officejet Pro 8620

So...can I really forget "scan to network folder" with Yosemite? I checked many forums and tried all kinds of setups and variations of network paths etc. Nothing worked. However I can scan and send to computer without problem (which could be a work around..).

Hi @robired2 ,
I see that you are having issues scanning to a network folder. I would like to help you resolve this issue.
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite.
I have provided the manual for setting up the Scan to Network Folder, starting on page 15 that you may take a look at.
HP Officejet Pro 8610/8620/8630.
If you are still having issues, check the website for any firmware updates for the printer. HP Officejet Pro 8620 e-All-in-One Printer Drivers.
Here is a post where we were fortunate enough, to get the printer working through the Network Folder.
This is a Consumer Laserjet printer on Yosemite. Take a look at the steps to see if that will help.
Re: Identifying the scan file for the Laserjet Pro 200 color MFP M276nw on a MacBookPro.
If you are still having issues, let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Experience Scanning with Acrobat 9 on a Mac

Friends asked for a copy of a 4-page document we'd used in a study group. I'll just scan it in with Acrobat! Then we have the benefits of its being electronic. Plus it'll give me a chance to try out Acrobat 9, which I just got, and scanning on my Mac (on Windows until recently).
Why it took me an hour to scan the document:
Acrobat can assemble a PDF file from scanned pages and OCR it. I'll just scan in this four page doc and send it out as PDF. Simple, right?
Bring up the Acrobat panel to Create PDF From Scanner, and it says to select a scanner. There are none on the list. Hmm.
When I set up my Mac a few weeks ago I tested and was able to scan. Maybe it's because my printer/scanner is now plugged in via TimeCapsule rather than directly as before. Can my Mac see it? How do I know? Can it see the printer device--perhaps both printer and scanner don't come online at the same time. Bring up Sys Prefs, it shows a green light by the TimeCapsule-connected printer. Ah, but it did that yesterday even though it could NOT print to it. Bring up the Print Queue for that printer and click Utility. ...scanning for printers...found none. Do I believe that? Try printing to it. It works. Finding none doesn't mean it isn't working.
Try plugging the printer/scanner directly into the Mac. No difference.
Follow the "maybe scan is different from printing" thought. Where is the System Prefs for Scan/Fax? Doesn't seem to be one. Maybe it's just TWAIN drivers. How was it I tested scanning initially? Search [Finder] for scanner. Nothing obvious. Futz around a bit. Ah, it was Image Capture.
Image Capture CAN see the scanner. So I could scan in by hand to separate files and assemble in Acrobat. Sure would be easier if Acrobat had control of the scanner as it [presumably] knows more about what it needs re scan settings. Search Internet for problem. Aha, found it on the third hit. The Epson TWAIN (scan) driver must not be Universal binary. Acrobat sees only Mac Universal binaries.
Check Adobe documentation to see if there's a way around this. None found. They don't even acknowledge the Universal binary requirement when talking about Mac.
So, scan separate pages using Image Capture. Ahh. The document's printed on really thin paper so type from the back side is bleeding through, badly. How can I adjust the contrast on the scanner to compensate? Nothing obvious. What if I tell Image Capture it's Text? No, that just seems to change Bit Depth to 1. Changing it back to 8 causes the Document type to be Photo. Well, at least there's a setting for B&W Photo.
Scan to TIFF files (the default). Go into Acrobat and create a PDF from the four TIFFs. Run OCR. Hmm. Still looks awful because of bleed through in image--OCR just adds invisible (selectable, searchable) text on top, without discarding image--and file size is rather large. It's good enough, but now I'm curious as I've had better results with this in the past with Acrobat 8 on Windows, though it's been so long I can't remember exactly how.
Back to the Internet to read about OCR in Acrobat 9. Ahh. I think they phased out the previous method I used and replaced it with "ClearScan", a new technology which creates Type 3 approximation fonts on the fly and places those visible on top with the scanned image, greatly compressed (and de-skewed) underneath. They recommend scanning at 300 dpi (I'd used whatever the default was, 150 I think).
OK. Try scanning again. Set to 300 dpi. Hmm. Must be SOME way to change the contrast to correct the bleed through. Ahh. It's set to "Image Correction: None". I'd missed that before--my bad. Try "Manual". I get a control panel. No contrast but I can affect brightness separately in Dark, Midtones, and Light. Turning up Light does it. Scan all the pages again. Bleed through is gone (as seen in Preview windows that pop up).
Go into Acrobat and recreate the PDF from the TIFFs. Well, it won't let me see the files. I scanned them into /tmp. (I've set up a symlink of /tmp to /FinderVisibleRoot/tmp (along with other hidden / dirs).) tmp is greyed out though not others in that dir. Futz around a bit trying other operations which open a file panel, come back, and now tmp's not greyed out. Sigh.
Create the PDF from the TIFFs. Looks exactly like before, bleed through and all. WTF? Check the TIFFs in Preview--as expected; no bleed through. Perhaps something got cached. Close and restart Acrobat and try again. Same result.
The Image Capture adjustment to Brightness must not have changed the actual scan but some meta data stored in the TIFF. ??
Where can I tell Acrobat to honor that? There are no options when I open files to be combined to create the PDF. "Try again, Luke." Nope.
Let's try just one file at a time with Create PDF From File. Same problem. The files panel for opening those files DOES have a Settings... button, but it's greyed out. It's set to "All Types", which includes TIFF. What if I change it to just TIFF? AHA!! Now the Settings... button is active. Not obvious to me (I get why, given multiple types could be selected, but my gosh).
Now I can control how Acrobat changes the incoming TIFFs (I'm guessing PDF doesn't support TIFF directly so converts to JPEG, CCITT, etc.). Not exactly sure how conversion works so futz with a few of what I imagine are the obvious options. No effect. Hmm.
Ah. Maybe Image Capture (or the driver) is actually creating a color profile to affect the image adjustments I made, and embedding that in the TIFF. Can color profiles be put in TIFFs? I didn't think so. Turns out they can. And retaining embedded profiles was turned on in the conversion settings by default for all image types EXCEPT greyscale. :-) Turn it on for greyscale and try again. Voila!
OK. Go back to Merge Files Into Single PDF to do all the pages. Oops. There's no Settings... option where I can tell it to keep the embedded profiles. Sigh. Use Create PDF From File for each page then merge those.
Now run OCR with ClearScan on the resulting PDF, and keep only very low resolution of original scan. Result is a small (196K for 4 pg), clean looking, fully searchable document!
The on-the-fly Type 3 fonts it created aren't great (flaws visible when zoomed). I think an older technology we had at Adobe of trying to match scanned chars to available fonts stands a better chance for high fidelity (and this may still be avail in a non-ClearScan option). However, I still like the new ClearScan technology for some uses like this, where fidelity isn't such an issue.
Hopefully, the Universal binary problem on Mac with Acrobat will go away at some point (when I get a new printer? ) so I'll just be able to scan directly into PDF. And Adobe will need to add Settings for Merge Files Into A Single PDF to control color profile handling, etc.
Thanks to all the Adobe forum folk whose posts informed me for this task.
--Dan

When I posted the message, it showed me "More Like This" with some relevant threads. Relevance was pretty cool.
I read there are Acrobat app-wide conversion settings for importing different file types. If I set Preferences/Convert To PDF/TIFF settings, it affects files specified to Merge Files Into A Single PDF. It's still inconsistent that I specify it one way for Create PDF From File and another for Merge Files Into A Single PDF, but at least it can be done.

Acrobat X and HP Officejet Pro 8600

I just installed Acrobat X. I scan a lot within Adobe. When I went to scan, my HP Officejet Pro was NOT availabe under the Acrobat Scan screen. An older version of a Canon printer/scanner is still there--which I can't find a way to remove--but when I choose "please select a device," I don't get any choices. This is frustrating...an HP problem?--that shouldn't be likely. An Adobe problem? Isn't there somewhere under preferences to link to devices? BTW, I can PRINT to the HP just fine.

Are your Device driver updated ?
Moving the thread to Acrobat Forum

Unable to scan via Airport from Mac to Officejet Pro L7680

I am running )S 10.7.5 on a MacBook. Set up Airport for wireless printing. Can't scan via Airport and can't get it to give me set up options. removed/reinstalled software-drivers. any suggestions? I don't want to have to plug in the device everytime I want to scan. requires changing config. etc, pain in the neck.

Hi castagmc,
Welcome to the HP Forums.
I see that you are having an issue when attempting to get the new Yosemite driver installed for the printer.
I do have some suggestions that we can try in the attempt to troubleshoot this issue.
First off, please remove the usb cable from the printer and from the Mac and leave it disconnected until further notice.
I have a link that I am going to give you that gives detailed instruction for Uninstalling the Printer Software.
Once the uninstall is complete, please restart the Mac to have the changes take affect.
When the Mac is back up and running, disable any anti virus protection you may running. We do not want anything getting in the way when we reinstall.
The next step is to download and install the HP Officejet Pro 8600 series Full Feature Software and Drivers.
The installation will prompt you as to when to connect the usb cable so please do not connect it before hand.
Please feel free to write me back if you have any other questions.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Scanning with Acrobat using an HP Officejet Pro X476dw on a MacBook Pro

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