Scanning with HP

Is there an HP scan utility / download that I am missing? Perhaps something else?
1) I installed OS X 10.6.4 via installation disk.
2) When I installed it, I chose NOT to install the printer drivers and NOT to install printer drivers for printers close to me. At the time of install I did not have a printer connected to the machine.
3) After OS X 10.6.4 install, still with no printer attached, I did the Software Update to OS X 10.6.5.
4) Then I attached my HP Deskjet F4400 series All-In-One to the MBP via USB.
5) Via Software Update, I installed The HP Driver Version is 2.3.1 (latest via Mac Software Update). Apple states: HP Deskjet F4400 series: 2.3.1 is able to Print and Scan (http://support.apple.com/kb/HT3669#HP).
6) I am able to print and can scan using Mac's Print & Fax, and can scan via Mac's Print & Fax, Image Capture, and Preview.
7) So, what is the problem?
The scan feature, using Mac's Print & Fax, Image Capture, and Preview is rather "cumbersome" (see below) to configure to get a scan and I am wondering if this is a) just the nature of the OS X 10.6.5 scan, b) just the nature of the HP Deskjet F4400 series, c) just the nature of the driver, d) some combination of a, b c, or something I am not considering.
To explain the idea of "cumbersome" I will describe a common scan task that I would like to accomplish:
1) Load the document on the flatbed scanner (correctly aligned on the flatbed) - in this example I am trying to scan my AppleCare Protection Plan Certificate. I think it is a good example since it is on 8.5 x 11 paper, it has title case, letter format, with name, address, part number, a bar code, a table, and text, url, etc.
2) From System Preferences, open Print & Fax, the HP Deskjet F4400 is listed, choose the Scan button, click Open Scanner. This takes me to the same scan window that I could also get to if using Image Capture, and Preview. The scanner 'warms up" and displays the AppleCare Protection Plan Certificate that I would like to scan (I am on the details page).
3) This is where it is cumbersome. Now, despite altering the "Kind", "Resolution", or "Detect Separate Items" the scan will automatically pick out the table in the document and the size will auto-adjust to 6.75 x 0.55 inches (the size of the table that is automatically selected - but I don't want to scan the table, I want to scan the entire document).
4) The only way I have found to capture / scan the entire document is to:
a) Insert 8.5 x 11.0 in the size boxes (on the details page). This has the effect of selecting more of the document, but the document is cropped at the bottom - it is not selecting the entire 11.0" of the 8.5 x 11.0 of the actual document. If I attempt to put in 12 to replace the 11 (in hopes of capturing the entire document), then I get the message drop-down "The value ”12” is too big (Maximum value is 11.69333)." I discard the change and it is now back at 11.0.
b) However, when I drag the bottom of the selected cropped image to the bottom of the document, the 11.0 now changes to 12.57 in the size box (- recall I could not just type anything greeter than 11.69333 as mentioned in the previous step - but now with the selection, it goes to the 12.57 - that just does not seem right).
c) Now, I can click Scan and the image / document will get scanned (in this example - to ScanTest01.pdf in Documents).
If I try to manipulate the above method in any other way (and I have tried many, many different approaches, toying around with the different options on the details page) then I will either get several scans (it will scan each "Detect Separate Items" and scan it to its own pdf - i.e. a pdf with just the table and a pdf with table and text) or a cropped scan. In the case of getting several scans, I really don't think I should be burdened with the "overhead" of going into Documents and deciding which one it is that I actually want and then deleting the others.
In my opinion, it does not seem like I should have to tweak the scan settings so much just to get a "simple" document scan of a 8.5 x 11.0 document. I might be more appeased if I could set the size or other scan settings somewhere (i.e. if I need to keep it at 8.5 x 12.57 - select the entire page - something), but I have not been able to do that. I need to go through the entire - choose 8.5 x 11.0, drag the 11 to 12.57, scan - not ideal for one document - terrible if many documents need to be scanned.
I noticed in other posts that some people refer to an HP Printer folder or an HP Scan utility. Apparently, I do not have one. I am wondering if I might get one if I download the entire HP Printer Drivers v.2.5.2 for Mac OS X v10.6 (http://support.apple.com/kb/DL907) and if this would "fix" the issues I am having. Normally, I would just give it a try, but really don't want to install a bunch of of drivers that I may not need, or may inadvertently add to the confusion of the issue at hand (that driver package contains the HP Driver Version is 2.3.1 that I have installed)
I have also reset my printing system, emptied cache files, and re-added the printer / scanner, deleted it, added it, etc any number of times, with each trial of the scan, but does not seem to change anything as related above.
I have been to the HP site, "How to Scan in Mac OS X 10.6 without Using HP Software" (http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01910186&lc=en&dlc=en&cc=us &product=3837411#N202), which basically tells one to use the Print & Fax method.
I have also read the HP Support document (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&task Id=115&prodSeriesId=3742084&prodTypeId=18972&prodSeriesId=3742084&objectID=c0184 6935) which clearly states:
Scanning
New with Snow Leopard, the Scanning interface to these HP Inkjet All-in-One devices is now built into Snow Leopard and supported with the Apple Image Capture application. There are three ways to perform scanning from your HP All-in-One:
* Preview program
* Image Capture program
* System Preferences > Print & Fax
and
HP Utility
The latest HP Utility is included in Mac OS X 10.6.
So it seems like I should be fully setup for scanning - but if that is the case, then the scanning is not really ideal.
Does anyone have any feedback on if this is all working as it is supposed to and I should expect it to be "cumbersome" or if there is something that I mentioned or am totally missing that I need to do or tweak to get past the "cumbersome" aspect of the process? Does anyone have better results with another printer? Thanks for any feedback.
* Maybe in another post, but also related, I eventually got the ABBYY FineReader Express Edition for Mac. I was hoping this install (I need the searchable / have selectable text anyway) - installed after the above issues (which still remains) might bypass the cumbersome aspect. ABBYY FineReader will take the scanned files (pdfs) and make them searchable / have selectable text. However, it currently will not find my HP Deskjet F4400 as a source to scan from, so have to select the file after it is scanned from the above method. So far very pleased without their product, I have a support tick in with them to see what might be the case with that issue.

Thanks Dale,
I did review your post previously (did not mention it in the above manifesto ) but did not try it because when going through the process via the HP Support & Drivers site (http://welcome.hp.com/country/us/en/support.html), the only download available for the HP Deskjet F4400 was the "HP Deskjet Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6", which, at the time, seemed a bit much just to get the HP Deskjet F4400 scanning to work well on OS X 10.6.5 and HP also says not to use it (see below).
But now, thought it might be worth a try and did the following (first on a bootable clone):
1) Reset the printing system
2) Deleted the files under printers folder
3) Deleted the hp plist file under preferences
4) Downloaded and installed the "HP Deskjet Full Feature Software and Drivers - Mac OS X v10.4, v10.5, and v10.6" from the hp site
5) Added back the printer
6) At this point, if I went to Print & Fax, and tried to open the scanner, it would show "Trying to open scanner session" and then "Failed to open a session on this device"
7) Did Software Update, which offered up the HP 2.5.2 drivers for the device, and installed these
8) Then everything "worked"
-- The Print & Fax scan still operates as above (rather poorly)
-- The HP Scan works well (found under the newly installed HP folder under apps)
-- The HP Deskjet F4400 shows up in the ABBYY FineReader (seems to offer better OCR than the IRIS software that HP uses)
Yea! - So, apparently if you throw "everything" into the mix, it seems to work. It just seems odd that HP would state (http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&task Id=115&prodSeriesId=3742084&prodTypeId=18972&prodSeriesId=3742084&objectID=c0184 6935):
Scanning
New with Snow Leopard, the Scanning interface to these HP Inkjet All-in-One devices is now built into Snow Leopard and supported with the Apple Image Capture application. There are three ways to perform scanning from your HP All-in-One:
* Preview program
* Image Capture program
* System Preferences > Print & Fax
And then give a big warning that says:
Important: Please do not reinstall software from original HP Photosmart, Officejet, Deskjet CDs, or HP web downloads from previous Mac OS X 10.3, 10.4, or 10.5. Older software is not compatible with Snow Leopard. The latest Snow Leopard compatible software is included in Mac OS X 10.6, and you will experience the best performance and functionality if you use the latest HP software.
Oddly enough, HP does have a link on the above page to get the the HP Scan application (despite their warning), but it resolves to a "We're very sorry! The page you requested can not be found."
Well they should be sorry, even though things got to working, I went ahead and ordered a Canon PIXMA MX870 Wireless Office All-in-One Printer (sure it will have its own set of frustrations, just that after I got to looking at it, seamed nice and good time for new printer - will still keep the HP around)
Now only if Airport Base Station would allow the ability to scan .

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The views expressed in this posting are solely those of the author, and BEA
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BEA Systems, Inc. is not responsible for the accuracy or completeness of
the
information provided
and assumes no duty to correct, expand upon, delete or update any of the
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AlliBee
I am an HP employee, but opinions expressed here are my own.
Click the thumbs up + button if I have helped you. Mark Accepted Solution if your problem is solved. If both apply......do both.

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Scan from Windows 7 With the Full Feature HP Software for HP LaserJet Multifunction Printers
How is the printer connected? (USB/Ethernet/Wireless)
If you need further assistance, just let me know.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Hallo.
My name is Michele.
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This question was solved.
View Solution.

Hi Folks,
I appreciate the time you have taken trying to resolve this issue. I was able to do some more research, and found a helpful solution, please click on the link below to get started:
The HP imaging device was not found... -Error popup
Please try the recommendation and let me know the outcome.
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HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Method two: Scan from Apple Image Capture
Method three: Scan from Print & Scan
With any luck on of the above options will enable you to start scanning again. Hope the information I have provided is helpful!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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I have scanned most of the information out there but this issue seems not to be addressed properly anywhere. Advices given do always repeat itself but no solution worked for me.
Now I have plugged the usb from the printer directly back into mac book pro and the problem seems to persist here too. The message I receive everywhere is this one:
The software for the printer was installed incorrectly.
Would you like it to be repaired?
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Resetting the printing systems has not really changed anything either. The problems persist.
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I would very much appreciate any kind of help.
Thank you in advance,
Cris

What's up doc?
HP has not provided "network" drivers to allow advanced features when the the All-in-One is connected to the USB port on the Time Capsule.
Therefore, only the printing function is supported when the All-in-One is connected to the Time Capsule's USB port.
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03378792&cc=uk&dlc=en&lc=en&os=219&pr oduct=3777182&sw_lang=#N469
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However, I'm still having issues scanning. I Googled and found a comment somewhere that with this specific model, one has to use Image Capture for the scanning portion, instead of the Canon software.
Great, so that explained the problem I was having trying to figure out how to GET it to communicate at all with the MBP (downloaded the latest scanner driver from Canon with no result).
But it still will not scan with Image Capture. Communication is fine- the image is detected and I can see it perfectly in the Image Capture window, am able to change options, etc. Once I drag and select the image I want to scan and click the scan button, nothing happens. Or more specifically, the button will be click-able and for about two seconds it appears to be working (with the scan button substituted by a cancel button), but then the scan button will pop back up and nothing appears in the folder I specified the image to be saved to.
Now I'm completely stumped. What am I doing wrong?
Thanks!!!

With my MacBook running Leopard, I had been able to successfully scan multiple images by pressing the MX7000 scan button and capturing the images with MP Navigator. The MX700 is networked over WiFi. Early on, I learned that it seemed to be more reliable to drive this process using the scan button, rather than trying to initiate the scan from the MP Navigator UI.
However, recently things stopped working, and after the first image was scanned, subsequent scans would fail, with MP Navigator complaining about not being able to connect to the scanner. This sounds similar to the problem described in the original posting.
I went to the Canon USA support site and downloaded /installed the latest versions of the MX700 scan driver (13.9.0) and MP Navigator (1.0.4), both available under the "Drivers and Downloads" section for the MX700 support page (be sure to select "Mac OS X" from the pull-down menu).
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDeta ilTabAct&fcategoryid=238&modelid=15651#DownloadDetailAct
The new updates seem to have solved the problem, and I can now scan multiple images one after the other. Again, I always initiate the scan from the button on the MX700, and always capture using MP Navigator, which has the really nice feature for creating and editing multi-page PDFs.
Message was edited by: donbondio

HP Photo Smart D5110 not scanning with Mac OS 10.9

Help. I have searched everywhere and still cannot come up with a solution to scan from my Photosmart. Worked fine until I upgraded to Maverick. Thanks!
This question was solved.
View Solution.

Hello WelchS, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are looking into your scan options. I would like to try and help.
Due to the age of the printer, there is no HP software for this printer on Mavericks. You can, however, utilize the Mac in-OS basic print and scan drivers. I am including a document on Installing and Using the Printer on a Mac that should help resolve this, specifically the section of the document entitled "How do I scan with the driver from Apple Software Update?"
Please let me know if you have any questions. Thanks for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Trouble Printing PDF's scanned with Image Capture

OK this is a strange problem. I have Macbook Pro and a Lexmark E230 laser printer which prints everything out just fine in safari, word, pages, numbers - anything except PDF's that are specifially scanned with the Image Capture application.
I printed four PDF's that were made from different sources, some just assembled JPEGs, one that was text printed from Pages, and another instruction manual randomly downloaded from the internet. All printed fine.
My wife and I scan a lot for our home business and any PDF that we have scanned using Image Capture prints only the first page, then hangs, and then the rest of the document does not print. If I try to print the second or other pages manually, I get an error printed on the page saying :
ERROR: limitcheck
OFFENDING COMMAND: image
STACK:
And the image partially prints.
I am aware of all driver issues, have tried using old drivers, completely reset the print system using the OPTION and ( - ) key in the printer system prefs. I have also used the most up to date drivers, nothing seems to change this. I am also aware of a printers limitations as far as using images or PDFs with a lot of memory.
The thing that makes me confused is that this all seemed to work perfectly before (in Lion) and even during the inital stages of Mountain Lion. At some point (this is on my wife's computer), I'm not sure when the issues started exactly, I was unable to print PDFs scanned with Image Capture properly.
This used to work, now it doesn't. Printer hasn't changed, types of documents haven't changed. Any ideas?
Thanks so much,
Jim

Welcome to Apple Discussions, bubblebanium!
I have experienced your problem on several occasions and found the culprit to be a corrupt font. Try selecting everything in the document and changing it to a font that you are certain prints. If the problem persists, try copying everything and paste it into a new document. If your document is several pages, try printing one page to hone in on the problem.
If the problem still persists, does your document have bullet items? If yes, and the bulleted items were created with the automatic bullet feature, then the problem may be the default font used for that feature (most likely the Symbol font).
To change to a different font, go to the Format menu, select Bullets and Numbering. Click on the style of bullets your document uses and then click the Customize button. In the next window, click on the shape of bullet your document uses and then click the Font button below. A Font window appears in which you can then select a different font. Afterwards, if the document prints, then the default font is probably corrupt and you may want to replace it with a good copy.
Hope this helps.

Duplex Scanning with HP7520 on MAC OS X 10.10

Is there a way to scan both sides of a document into a single file? With the prior operating system, this would work if I scanned one side of the document and then fed the second side and used the same document name and checked "Combine into a single document" as a PDF.
With the new operating system, this same process will can into two separate documents.
I appreciate any suggestions Thanks!
This question was solved.
View Solution.

Hello there! Welcome to the forums @Schulte
You should be able to still scan a multiple page document as one file, on Yosemite as well. You will need to have the Full Feature software installed however. Below is some help!
Here is the download to install the full software: HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers
Here are the instructions on how to scan a multi-page page document into a single file:
Scanning with the Full Feature HP Software in OS X v10.10 Yosemite
You should now be able to do a multiple page scan!
Have a great Monday, let me know the results
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Scanning with HP

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