Screen captures lack clarity

I'm developing WebHelp Pro using RoboHelp 8 HTML on Windows XP. I'm documenting a Web application.
I've used the procedure described by Kevin Siegel in "Essentials of Adobe RoboHelp 8 HTML" for capturing screens. Basically, I've used RoboScreen Capture and then copied and pasted what I've captured into the help topic. The captures look clear in RoboScreen Capture, but once I paste them into the topic, there's fuzziness around all the print in the capture (field names, drop-down lists, etc.). I also tried using SnagIt to capture them but got the same result when pasting them into a topic. They look as fuzzy when printed as they do when viewed in the help.
Is my pasting the problem? Should I be using Insert to put in screen captures?
Mendonite

Hi there
Personally, I would advise never to paste images into topics. Instead, save them from RoboScreen Capture or SnagIt, then add them to the topic by using the Insert Image function and browsing to them.
Odds are RoboHelp is converting to another format and causing the colors to dither. This causes them to "fuzzy up".
Cheers... Rick
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Captivate 7 preloader not working - with screen captures for clarity

Hi Community,
so I'm working in the Captivate 7 trial version, because the preloader for Captivate 6 isn't working for me. We have a ~48MB project with mp3's on almost every slide, flash videos, flash animations, quizzes and plenty of jpegs.
Before we publish the project we make sure we click everything that's needed, but because it's still not working I took screen shots of all the settings. Maybe I'm missing something, I would appreciate your help.
Thank you guys so much!!
Nat

I'm assuming here that your preloader animation is at least appearing when you are loading the file so that you KNOW it IS working.
Try setting your preloader progressively higher until you find the percentage at which the load times start INCREASING again. If you have a lot of videos in your project, setting the preloader at a very low value like 10% doesn't necessarily affect the load times that much because Captivate still has to load a certain amount of the total number of assets before it can start to play anyway. It could be that you have a whopping great event video right near the start of the project and that's what is causing the lengthy delay.
If your issue is still with the preloaders NOT appearing at all, then the only settings that would affect this are the ones on the Preferences > Project > Start and End > Preloader path and percentage. The path looks to be fine, but if preloader animations are not visible at all, try changing to a different preloader. Maybe only SOME of them work. The Default.swf preloader is usually reliable.

URGENT - Screen Capture Video Quality

Hi,
I need to create a movie for a client that shows the computer system that was developed for them. The system is a web application and is accessed using Internet Explorer. I need to be able to put the movie onto a dvd for viewing at various client locations.
I created a number of screen capture videos using Snagit 9 showing the user experience in Internet Explorer. I took these with my screen resolution at 1440x900 and, when I put them into my Premiere Elements project that is setup as a NTSC DV format, the video quality is unreadable. I have tried to use several tools to compress the video to a size that is lower than the 720x480 resolution of my NTSC DV format Premiere project and the files themselves look great when I view them using Windows Media player. However, when I add the files to Adobe Premiere they become extremely blurry regardless of whether I've scaled the video or not. I have tried different aspect ratios in the Interpret Footage and have even removed the scale to frame option.
Does anyone have any idea what I am doing wrong or how I can fix this problem? I need to have this video completed for tomorrow evening and am stuck with the illegible screen capture videos. Please help.
Thanks,
Scot

Burn your project to DVD (or first to a folder then onto DVD) and see how it looks on a standalone DVD player. It may be a problem with your screen resolutions v native resolutions, or a lack of preview rendering (is there a red line above your timeline - if so press enter).
On top of this you have the absolute problem that your are asking PRE to reduce from a 1440 x 900 screen resolution to a 720x480 DVD format. How well it does this you'll really only see by burning a DVD - but if it doesn't look good enough you might consider using a 800 x 600 screen resolution to record your screen captures and reduce the amount of downscaling PRE does.
Which Snagit Export format did you use to import to PRE? What other export formats are available?
Cheers,
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Insanity is hereditary, you get it from your children

Advice on compressing screen capture movies for web ?

Hello everyone,
I just am curious about what is the best way to go for compressing screen captures so that they maintain the best clarity for text. I've gone back and forth between MP4 (improved) and quicktime movies set to h.264... I am just curious what the general opinion here of what is best to use? It seems that MP4 improved produces larger files with less quality... Also it was a little confusing to see that compressor's h264 option is for "apple devices" or "dvd studio pro" and thus doesn't offer streaming as an option as it does with mp4-- so the only way to properly produce h264 files for web is to use the quicktime option and select h264 as it's compression type? Is this correct?
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What is the frame size of your source clip, and what frame size have you chosen for your output?
Exactly what settings have you tried so far? Please share some details
I would recommend using the Apple > Other Workflows > Web > Download > QuickTime 7 compatible > H.264 LAN as a starting point.
Set a frame size (i.e. 1280x800, 1024x768 or 768x480, if you have a widescreen computer display) and adjust the video bitrate accordingly. The frame size you choose, should be divisible by 16, 8 or 4, for best quality. Have a look at this article for more info on that: http://www.flashsupport.com/books/fvst/files/tools/video_sizes.html
For more info about H.246 and macroblocks, have a look at http://en.wikipedia.org/wiki/H.264
For more details on getting the most out of H.264, have a look at the Apple tutorial Creating Amazing Video Content with H.264.
1. Find the frame size you would like to end up with
2. Adjust the video bitrate accordingly (set the keyframe interval to automatic)
3. Enable Frame Controls in the Inspector window, and set the Resize Filter to Better or Best (gives you much better quality on downscaling, than without frame controls - do a test and see for your self)
An other good tip, is to set an in/out point in the Preview window in Compressor, with a duration of maybe about 10 secs. That way you do not need to encode the whole clip just to test your settings. Add multiple settings, before you submit the batch. When it is done, see which one you think looks the best compared to file size.

Mavericks Screen Capture causes spinning beach ball

Trained by experience never to install a brand new operating system on top of a perfectly functioning one (unless I want to risk many wasting times and losing productivity), to test out the new Mac OS, I installed Mavericks on an external FireWire drive by upgrading a fresh install of Snow Leopard, updated to its maximum version. Nothing else was on the volume, for I had used Disk Utility to securely erase and content and overwrite the volume with zeros.
Immediately after the Mavericks, I looked at the System Profile, taking some screen captures of selected windows. While Mavericks successfully captured the screens, it failed to display them when I selected one and hit the space bar. Instead, mavericks presented a perpetually spinning beach ball that prevented me from doing anything else on the Mac. I was forced to shut down.
Upon restart back into Mavericks, I encountered the same problem. I had to force power off again.
After rebooting into Mountain Lion on my internal hard drive, I ran a complete series of hard drive maintenance utilities involving all the tools I have, including Disk Utility, Drive Genius, Disk Warrior, and Tech Tool Pro. All ran successfully and reported no problems. I then capped things by running iDefrag to eliminate file fragmentation and to optimize the volume. With several hours of labor invested in preparing the external hard disk, downloading Mavericks' installer, running the Mavericks installer, performing all the pertinent maintenance routines I could think of, and finally optimizing the volume, which has no other software on it besides the new Apple operating system, I restarted the Mavericks volume. I then took a fresh screen capture, selected it, pressed the space bar, and I still got that infernal spinning beach ball.
I let it run for at least half an hour as I returned to watching a football game, hoping things would finally get cleared up. They did not. The ball still spun. I could not even get to the Finder to peek into the Force Quit command under the Apple icon. So, as originally condemned, I was compelled to hold down the power button to regain control of my computer, which this new, appropriately named operating system had wrested from me.
Anyone having a similar problem? Anyone aware of a sure-fire solution, other than to avoid relying on this new operating system, which must be my policy until such glitches get fixed?
At least you know now why I consider it unwise to install a brand new OS atop of one that has served you well.

OK, it’s Wednesday now, late afternoon, following a long yesterday, spent exclusively on getting Mavericks installed, a day which continued well into night, approaching the sun rise, until I collapsed. No one can tell me that the Mavericks installation is without errors! Your mileage may differ, if you’re lucky. But if you had to go through what I just did, you’ll long for the days of System 7, when all you had to do was shove a half-dozen floppy disks into a floppy drive to get your Mac up and running without such angst.
SHORT ANSWER:
After many twists and turns that Apple should have foreseen and not inflicted upon customers, I finally managed to get Mavericks installed on my external Firewire hard drive.
I did follow your lead, Baltwo, that the nature of the problem might lay in corrupt preferences files on the primary Account, but, as I attempted a couple of days, I modified your suggestion that I cherry-pick which plist files might be good vs. which might be corrupt, by deleting the whole **** account. A couple of days ago, my intuition told me that doing that was the wiser way to proceed; today I felt compelled to do exactly that, because I had no other choice.
The reasons I had to do that is elaborated upon below.
LONGER EXPLANATION and DETAILS:
As I explained in the message I composed on Tuesday morning, I felt so insecure that I did not obtain a well-functioning operating system that I had decided to start the installation all over from scratch.
It took all day Monday to again use Disk Utility to securely erase the volume and prepare it for the new installation. When I tried to short-cut the process by doing a Quick Erase, the volume refused to accept the installation of Snow Leopard 10.6.3 from the DVD. On top of that, I again encountered difficulties in installing Snow Leopard from the DVD, because the installer just could not close the deal. The gauge runs up to the 99% mark, and it hangs there saying that it is “Moving items into place.” Sure, it is!
I’m a patient guy, so I let the installer do its thing for about four hours while I watched the World Series game. (Yeah, Red Sox!) But by the time the game was over, so was my patience. I had to Force Power Off the Mac and restart it.
Since I have no confidence in an operating system whose installer failed to do its job properly, I felt that I had to do more. Before I did that, though, I did a Google search to find out if my experience was unique. It is not! The forums are full of people who have complained about this very same hanging problem ever since the Snow Leopard DVD was released. Great, I thought. Now what do I do?
I decided to the Apple support site and download the 1.x GB combo updater to Snow Leopard 10.6.8 in the hopes that the upgrade process would cure whatever issues cropped up during the incomplete installation by the DVD. After downloading that combo disk image, installing 10.6.8, restarting the Mac under 10.6.8, and getting all the software updates applicable to that version, a few tests, supplemented by a running a whole barrage of maintenance utilizes to fix permissions, repair the disk, rebuilt the directory, seemed to indicate that I did finally achieve a solid installation of Snow Leopard 10.6.8 and all its trimming.
To save myself any future agony of having to go through this kind of winding road installation again, I used SuperDuper to create a disk image of the entire volume. That disk image is stored on another Firewire volume, ready to burned at some future date onto a BluRay disc for safe-keeping and backup.
With Snow Leopard safely installed on the volume and sporting one user Account, I was ready to use the Mavericks installer package that I had downloaded last Saturday, when I first began this process, to upgrade to Apple’s latest and greatest OS. Unfortunately, the installation process failed in the same way that the Snow Leopard installer failed. The installer just could not get over the hump of closing the deal. Once I got the installer started, I went to bed.
Four hours later, the installer still had not completed its job, again getting to the 99% mark, and just hanging there. Again, I had to Power Off the Mac. Upon restarting with the Option held down, I elected to start up using the built-in Recovery feature.
That seemed to work, but only sort of. I was able to get a Mavericks desktop, but the User account had absolutely no privileges to do a **** thing. It could not open its own Home folder to see what was in it. It could not complete the screen capture process, because I had no permission to save the picture anywhere, like on the Desktop.
In System Preferences, I tried to increase the size of the cursor, but that failed. In Finder preferences, I tried to make the hard drives show up on the desktop, but that failed, too. I ran permissions in Disk Utility; that did no good. Nothing worked! I could not even change anything related to my User account, because I had no permission to do so. Imagine that: my only account was an Administer account to which I had no access. I would not have thought such a thing could be possible.
I was caught in a loop, stranded on a Mobius Strip, walking on the wild side, surfing the waves of a brand new operating system corrupted by its own installation process.
Not a good thing at all.
Since the first installment had also resulted in a bizarre set of user accounts ending up with QuickLooks being declared the winner of a new account the system decided to create for me, I think it is reasonably safe to conclude that there is some kind of a bug, or flaw, in the Apple upgrade / installation procedure that needs some attention by Apple system engineers. None of this kind of stuff I have delineated at some length should be happening to anyone who owns a Mac.
And, Baltwo, even though I had kept uppermost in my mind your suggestion about creating a new account merely to ferret out which preference files might be corrupt and which might be OK, I decided that I did not want to take any chances at all with this extremely messed User account, which had worked fine in Snow Leopard, but had somehow got corrupted during the upgrade. So, as before, I decided to (1) create a brand new Administrator account; (2) log out from the useless User account in which I had no privileges whatsoever; (3) log in with the brand new Adminstrator; and (4) delete that useless User account entirely, completely, and forever.
At first, I was a little hesitant about deleting the first Administrator account that existed in my Users and Groups pane. I did not even know if such a thing could be done. So, I referred to my David Pogue reference books, and I did a Google search for “Delete Home User Mac” to see what others knew about this. Everyone described the standard way to delete an account; no one even mentioned any prohibition about deleting the original User account. So, I went ahead and deleted it, without encountering the slightest problem in doing so. I even followed up with before and after Terminal commands to see if that useless User account was truly gone, and it definitely went poof. Since I lacked permissions to create any documents at all within that former Home folder, getting rid of it was easy. I think that the System was just as glad to trash it as I was.
Hopefully, whatever corruption occurred during the Mavericks installation and upgrade process was restricted to the preference files associated with that messed-up, original Administrator account so that I can begin exploring Mavericks with a perfectly pristine operating system. Before I start tweaking it or adding stuff to it, my next step will be to use SuperDuper to create a disk image of the entire volume, so that, in the future, I will have a clean set of system of file to install on this external Firewire volume, or on any other internal hard drive I choose to install Mavericks later on. A Bluray disc will contain that disc image for safekeeping when it’s time to remove it from the destination volume where it gets created.
As to the tardiness of my reply, it is caused by the exorbitant amount of time—four days!—it took me to trek along this twisting, winding path of installing Mavericks, as well as a glitch in the mismatch of similarly looking User Names associated with similarly looking Apple ID accounts and similarly looking User Names associated with nearly identical Email Addresses that do not convert from one to the other, as, for example, mac.com does to me.com.
As I learned from Apple Staff who responded to my report that I was being locked out of the Apple Discussions community, there are four pieces of information that must match up for each Apple ID account, and my data had slipped out of sync. Now I know why, during Apple’s changeover in the formatting of the Apple Discussions section, I lost all those “points” I had accumulated in helping others, not that I track such things, and I could not find where my previous discussions were.
That’s also why I may be able to award anyone points for helping me in this thread, but I’m dialing in under the “other” Apple ID, not the one I used to create this topic. Close readers will observe the slight difference.
Thanks a lot, Baltwo. You get the credit for pointing me in the right direction.

How do I connect two video cameras to my computer have them both show up on the desktop at the same time so I can see and capture both images using a screen capture program?

Hello,
I am a teacher and want to make some videos to post online for my class. I would like to have it set up so that I have a powerpoint presentation going, a video camera pointing at a piece of paper I can write on and another video camera pointing at me. How do I do this? I have seen several solutions but they seem to be for switching between videos whereas I want both video images to be on at the same time.
Also, is there a screen capture program you would recommend?

Go to System Preferences - Sharing and change the computer name there. You can also, optionally, change the name of your hard drive to further clarify the origin of your backups. Click once on the "Macintosh HD" on your desktop, then click its name to allow you to edit it.
Matt

How can I create a PNG or JPG screen capture or screenshot of the entire length of a long email message?

Hi all,
I need to create screenshots of emails, but I need to image the entire length of those emails. Can I using Mail or any other email application? Here is what I have tried so far ...
I can only do a screen capture of the portion of the email that shows up on my 27" Mac. I can reduce the size of the emails somewhat, but usually not enough to capture their entire length.
I tried going through Gmail using Firefox + Awesome Screenshots plugin, but couldn't get Gmail to open entire page so as to capture it. Normally I view this Gmail account using Apple Mail.
"Printing" to a PDF is not an acceptable solution for my needs, because that changes the native formatting to fit the print / pdf format. I need to show the exact email layout as thought it were an actual email.
Any ideas? Thaks for your help.
Marco
27" iMac
Mountain Lion OS X 10.8.5 (12F45)
3.4 GHz Intel Core i7
4 GB 1333 MHz DDR3
AMD Radeon HD 6970M 1024 MB

Installed ScreenGrab add-on to Firefox and, sorry, it still only captures the window to the extent that it is open, and there is no way that I know to open an email window in Gmail so as to show the netire lengthof a long email message.
So, ScreenGrab helped me get more screen capture of an email, but still not yet the entire email. I used Save>Complete Page/Frame, but still no more than what is visible.
I'll keep looking. And thanks for your suggestion Sabatica.

How to get a custom screen capture size smaller than my slide size

Hi,
I'm trying to capture a fixed sized screen on my computer (a softphone) for use in a youtube hd size format training video. I can't seem to figure out how to customize the size of my screen capture so it fits only around the phone and leaves me blank space on my slides. Any ideas?
Thanks!
Nikkie

Hi there
This should be simple. From Captivate, when you set it up to record you simply define an area there.
Or are you possibly saying you cannot consistently get a size set so that you can record many different projects perhaps over several days? If that's the case, perhaps you need to investigate using something like the freeware Sizer utility to configure things a bit.
Click here to visit the Sizer page
Cheers... Rick

Error Message When Importing Quicktime Screen Capture to FCE

As I said in the subject I'm having issues importing a Quicktime Screen Capture into Final Cut Express. I keep getting this message.
File Error: 1 file(s) recognized, 0 access denied, 1 unknown
I figure it has to be a quick fix for this simple problem. And it's probably just my first time.
Thanking you in advance
Neo
Message was edited by: Neo Dot Com

QuickTime Screen Recordings are H.264 video files. You need to convert this to +QuickTime Apple Intermediate Codec+ in order to use it in FCE. MPEG Streamclip (free) can do this for you.

Since Firefox 6.0 copying images, by either Win 7 fxn or by screen capture fxn's, no longer works

-- At least, this is the way it seems... a letter I wrote first to the VMN Toobox staff (and to Firefox)...
Hi VMN Staff/Inventor – and Hi to my favorite browser’s staff at Firefox,
I must say that I really love your Screen Capture fxn for the VMN Toobox 4.25! I use it ALL of the time! Hopefully, I have sent you some money already. Tonight however something is really wrong! When I fired up the computer this afternoon and, as usual, was doing research for my office, some webpage logos wouldn't copy, so as usual I dropped down the VMN Toolbox selections, selected Screen Capture and arranged the capture bars over the image, got the yellow flash-across the selected area and pasted the picture in to the document. I looked and looked, reshot the image several times but unbelievably … THE SCREEN CAPTURE IMAGE on the document WAS BLANK!
This NEVER occurred before. And, even after restarting the computer it still did not work.
Then I happened to be in a document where VMN screen capture images had been added - they were ALL blank! Checking other documents - all screenshot images in all documents are blank, totally whited out, with the black lines of where the images used to be right there, emphasizing that something is gone. Like a painting stolen from a museum wall and the photon shadow is all that remains.
I had not used Awesome Screenshot for quite a while, but there it was up on my toolbar - tried that - same damn thing! What's going on? I am pretty certain I let Mozilla FireFox go ahead and update from v5.x to v6.0 as soon as I signed on, and several add-ons were suddenly "no longer compatible," but as far as I can tell your software doesn't rely on any plug-ins. The Awesome Screenshot extension add-on for Firefox was still enabled, yet it did not work.
Further troubleshooting - as I was at my desktop on the network in the office, I then fired up my laptop. This time I DID NOT allow Mozilla Firefox to update from v5.x to 6.0. The VMN toolbox screenshot worked fine! Uh, oh Firefox…?
So, I will be sending this message to Firefox also - I detest Microsoft, only use their software at all only because I HAVE to, I almost never use IE v8.x or 9.x or wherever it is now - but can your people at VMN (and y'all at Firefox) explain how the only browser I use, Firefox, could possibly reach in to my documents file and cause the screenshots downloaded to the clipboard, then to documents, to suddenly no longer be able to be seen? Is this even possible?
Lastly, maybe you know something about this - is there any way to actually "see" the clipboard - what's on it at any given time? I cannot find any way to access either file names or images existing on the clipboard no matter how much is on it, or what program I'm using. (An IT level/web developer person I am not, just a physician.)
I have Windows 7 Professional on my desktop, 4GB RAM, the network/server can only use a 32-bit system type, and everything is highly maintenanced by myself and our IT team, so absolutely everything else is fine. On my laptop I have a Windows 7 Home Premium OS installed and working fine on a brand new HP Pavilion g4 Notebook PC w/ 4GB RAM, 64-bit system type.
Any time to send me any ideas? Thanks. And you too, Firefox - what's going on?
Thank you very much,
Robert Schmidt, D.O.
Woodlands Healing Research Center 5724 Clymer Rd. Quakertown, PA 18951 [email protected] and [email protected] ph: 215-536-1890 fx: 215-529-9034 cell: 267-221-1818

-- At least, this is the way it seems... a letter I wrote first to the VMN Toobox staff (and to Firefox)...
Hi VMN Staff/Inventor – and Hi to my favorite browser’s staff at Firefox,
I must say that I really love your Screen Capture fxn for the VMN Toobox 4.25! I use it ALL of the time! Hopefully, I have sent you some money already. Tonight however something is really wrong! When I fired up the computer this afternoon and, as usual, was doing research for my office, some webpage logos wouldn't copy, so as usual I dropped down the VMN Toolbox selections, selected Screen Capture and arranged the capture bars over the image, got the yellow flash-across the selected area and pasted the picture in to the document. I looked and looked, reshot the image several times but unbelievably … THE SCREEN CAPTURE IMAGE on the document WAS BLANK!
This NEVER occurred before. And, even after restarting the computer it still did not work.
Then I happened to be in a document where VMN screen capture images had been added - they were ALL blank! Checking other documents - all screenshot images in all documents are blank, totally whited out, with the black lines of where the images used to be right there, emphasizing that something is gone. Like a painting stolen from a museum wall and the photon shadow is all that remains.
I had not used Awesome Screenshot for quite a while, but there it was up on my toolbar - tried that - same damn thing! What's going on? I am pretty certain I let Mozilla FireFox go ahead and update from v5.x to v6.0 as soon as I signed on, and several add-ons were suddenly "no longer compatible," but as far as I can tell your software doesn't rely on any plug-ins. The Awesome Screenshot extension add-on for Firefox was still enabled, yet it did not work.
Further troubleshooting - as I was at my desktop on the network in the office, I then fired up my laptop. This time I DID NOT allow Mozilla Firefox to update from v5.x to 6.0. The VMN toolbox screenshot worked fine! Uh, oh Firefox…?
So, I will be sending this message to Firefox also - I detest Microsoft, only use their software at all only because I HAVE to, I almost never use IE v8.x or 9.x or wherever it is now - but can your people at VMN (and y'all at Firefox) explain how the only browser I use, Firefox, could possibly reach in to my documents file and cause the screenshots downloaded to the clipboard, then to documents, to suddenly no longer be able to be seen? Is this even possible?
Lastly, maybe you know something about this - is there any way to actually "see" the clipboard - what's on it at any given time? I cannot find any way to access either file names or images existing on the clipboard no matter how much is on it, or what program I'm using. (An IT level/web developer person I am not, just a physician.)
I have Windows 7 Professional on my desktop, 4GB RAM, the network/server can only use a 32-bit system type, and everything is highly maintenanced by myself and our IT team, so absolutely everything else is fine. On my laptop I have a Windows 7 Home Premium OS installed and working fine on a brand new HP Pavilion g4 Notebook PC w/ 4GB RAM, 64-bit system type.
Any time to send me any ideas? Thanks. And you too, Firefox - what's going on?
Thank you very much,
Robert Schmidt, D.O.
Woodlands Healing Research Center 5724 Clymer Rd. Quakertown, PA 18951 [email protected] and [email protected] ph: 215-536-1890 fx: 215-529-9034 cell: 267-221-1818

How do I perform a screen capture to print or save?

How do I perform a screen capture to print or save?

Press the Shift, Command, and 3 keys to capture the whole screen.
Press the Shift, Command, and 4 keys to capture a draggable part of the screen, or follow it with the spacebar to capture a window.
Open the PNG on the desktop. Alternatively, combine either of the above with the Control key to put the screenshot onto the clipboard instead of the desktop.
(116647)

Why doesn't markup in Mail app work on screen captures or pasted images?

When in Mail app, If i right click and choose Capture selection from Screen I can take a screenshot which is inserted into the email. The markup icon in the top right of the image never appears. This is also true for images I copy and paste into the email. It seems to me that being able to markup a screen capture is one of the most important use cases for this type of feature.

SteveTEXAS,
When I right click and choose Capture selection. The image it places in the email will not show up on the recipients side. However if I use the Grab shortcuts on my Mac to take a screenshot then drag them in off the Desktop they not only show up on the recipients side, but Markup seems to work on them as well.
I have no idea what would cause this. I think it would be something important to provide feedback to Apple about. https://www.apple.com/feedback/macosx.html
You can find the Grab app in Macintosh HD > Applications > Utilities
Or you can use the keyboard shortcuts to take a screenshot. They will place them on your desktop.
For a selection - ( Command ) ( Shift ) ( 4 )
To select a whole window - ( Command ) ( Shift ) ( 4 ) > ( Spacebar ) > Click Window you want
For whole display - ( Command ) ( Shift ) ( 3 )
Hope that helps,
Weston

How do I get a screen capture in Windows on MacBook?

I'm a new guy to Mac/Mountain Lion, but not to computers, so this question may be a bit dicey.
I have used Gadwin PrintScreen for years on Microsoft Machines. During Setup, I am allowed to use Ctrl+Printscreen but now I am using, only occasionally, Windows 7 x64 on a partition on my MacBook Pro/Retina. Considering that there is no Printscreen key on the keyboard, I can no longer use the configuration I am accustomed to in the Windows environment on my lovely, shiny Mac. Only combinations ofCtrl/Alt and F keys are allowed. I get "Can't use that key. Already assigned to, etc."
So then, my query is this, on the Windows side, what keyboard combo will allow me to get a full screen capture? I've tried everything and combed the Apple community to no avail. If there is no keyboard combination, what app can I use that will allow me to do so in a Windows environment on a MacBook Pro/Retina. Just a month old.
I know how to execute this on the Mountain Lion side, but that key combination doesn't cut it on the Windows side.
In closing, I hope the solution is an app download to allow me to choose a configuration.
Thanks for reading,
Kelly J.

Start > All Programs > Accesories > Snipping Tool > New > Full Screen Snip
Sorry I don't know of any key combinations that will do the same thing.

I have a 17" Macbook pro with flickering red and cyan(blue) lines across the screen. The issue disappears temporarily when I tap on the computer, and the problem does not occur when I use external display or try to screen capture the problem.

I purchased my Macbook (17") through a certified apple tecnition in August 2012, it was refurbished and the motherboard was completely replaced. I do a lot of photo editing, but I have been unable to do so because of the red vibrating lines that interrupt my screen. The issue disappears temporarily when I tap on the computer, and the problem does not occur when I use external display or try to screen capture the problem. I brought the computer back to the technition I purchased it from and he said that it was a problem with my fan, so I have two new fans but the issue is still occuring. He says he doesnt know whats wrong. Does anyone have any information on this issue?
Here is an image of the issue
http://www.flickr.com/photos/67839707@N08/8884847081/

I recommend having your Mac serviced by someone competent. A force sufficient to "blow apart" the fans was clearly excessive and may have damaged the display cable, as well as any number of other problems.
Dust is properly cleaned with a vacuum, preferably one designed for computer service, and they are not cheap.
Compressed air should never be used. It just blows dust everywhere, often into places where it can no longer be removed.

How do I change the default iPhone screen capture format to .jpg? I have an iPhone 5.

How do I change the default iPhone screen capture format to .jpg?
I have an iPhone 5 (but I'm sure users with other models would like to do this as well).
My online searches have not found an answer -- I did find a discussion thread that was essentially, "Why would you want to do that?" Those posts are not welcome! Not looking for a work-around, an intermediate step, or the need to change the file format on a computer, etc. Just want to hit the two buttons and have the resulting capture be a JPEG file.
Not interested in jailbreaking or using apps that require jailbreak -- Want to do this with a new phone.
Thank you in advance for any help!!
--tim

You can't.

Screen captures lack clarity

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