Screen freezes when I try to watch downloaded movie

I downloaded a rented movie and when I go to watch it the screen freezes. No controls come up or anything. No part of the page responds- not the minimize, close out, etc functionality is gone.
Really the problem started when I downloaded a newer version of ITunes. I downloaded another movie that I couldn't watch since the sound wouldn't work. I was able to watch other DVDs in my laptop, so the problem is with Itunes only. Since that time, i wanted to see if I couldn't correct the problem by downloading Itunes again and then I downloaded Quicktime again- based on a recommendation I saw somewhere on the Apple support site. I also downloaded a TV show to test out my changes. Eventually after a while the show worked and actually still works, but this movie won't even play. This is the worst problem I've had so far.

yall are ******* bull **** apple. "post on our site and we will help you." when u gunna help me... when my ******* warrenty expires?!?!?!?!?!?!?!?!?!?

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