Screen stuck on Apple Logo after Trying to Update Software

My iphone screen is locked on the apple icon after trying twice ( and unsuccessfully) to download the 2.2.1 software update. Plugging the phone into a computer or power source doesn't help.
Would appreciate any help with how to get this working...

Used the iPhone Troubleshooting Assistant and decided to "reset" the phone and restore to it's factory settings.

Similar Messages

  • My iPhone 5 is stuck on the Apple logo after trying to update it

    My iPhone 5 is stuck on the Apple logo after trying to update it - brought brand new today

    have you tried holding down the home button and lock button at the same time for 60 sec?

  • HT1430 will i lose anything off my iphone4 by resetting it when stuck on itunes logo after trying to update?

    will anything in my iphone4 be lost if i reset or restore wen stuck on itunes logo after trying to update? concerned about losing contacts and pictures because ws not backed up by icloud..thank u for taking the time to assist.

    Open iTunes on computer, connect iPhone to computer, hold both home and power buttons for about 20 seconds until iTunes recognizes iPhone in Recovery Mode. Click the Restore button of iTunes. If still problem, try
    DFU Mode Restore: Open iTunes on computer, connect iPhone to computer. Hold both Home and Power Button for exactly 10 seconds, then release the Power button, keep holding the Home button until iTunes recognizes the iPhone in Recovery Mode, the iPhone screen should be black, blank. Click the Restore buttons of iTunes.
    iTunes needs to be up to date version 10.7, if you need this, click the iTunes tab at the top of this window screen.

  • HT1296 iPad stuck on Apple logo after trying to reset, how do I fix

    iPad stuck on Apple logo after resetting how do I fix?

    Hi..
    Follow the instructions here >  Apple - Support - iPad - iPad Troubleshooting Assistant

  • Help, got an iPad 2 and it will not turn on? Just got a blank screen with a apple logo.  Tried restore (I.e. holding down both buttons for 10min) iTunes also does not recognise iPad when connected to mac?

    Help, got an iPad 2 and it will not turn on? Just got a blank screen with a apple logo.  Tried restore (I.e. holding down both buttons for 10min) iTunes also does not recognise iPad when connected to mac?

    If the device doesn't appear in iTunes, try using the steps in this article to force the device into recovery mode.

  • My iphone 5 is stuck in recovery mode after trying to update it and know it wont sync to my computer to fix it.... help

    my iphone 5 is stuck in recovery mode after trying to update it and know it wont sync to my computer to fix it.... help

    Hello richardayoub1,
    Thanks for using Apple Support Communities.
    If your iPhone is in recovery mode, you will need to restore it with iTunes. 
    Use iTunes to restore your iOS device to factory settings
    http://support.apple.com/kb/HT1414
    Take care,
    Alex H.

  • HT201210 How do I turn iphone on after trying to update software through iTunes on a computer?

    How do I turn on iphone after trying to update software through itunes on computer?

    Normally when updating while connected to your computer running iTunes the iPhone will go through the complete update process and then restart. It will vibrate when it is finished restarting.

  • Stuck on grey screen with apple logo after failed iTunes update

    I tried to install an update for iTunes 9.2 on my MacBook. During installation a box appeared telling me the update had failed. I clicked the 'Restart' button. Now it won't go past the grey screen with the apple logo and the rotating wheel; it just loads indefinitely. I have a very important document saved on the Mac which I've added to without backing it up. I'm worried that I will lose (or have already lost) a great deal of writing. Is there a way to get my computer running again without damaging my files? Because this computer was a gift, I don't have the software installation CDs that came with it (or Disk Utility). I'm also not very familiar with computers in general, so if you explain your solutions in a really basic way, I'd appreciate it. Any kind of advice would be extremely welcomed...

    This one?
    http://docs.info.apple.com/article.html?artnum=106214
    Resolve startup issues and perform disk maintenance with Disk Utility and fsck
    * Last Modified: June 25, 2009
    * Article: TS1417
    * Old Article: 106214
    [Email this article]
    [Print this page]
    Symptoms
    If your computer won't start up normally, you may need to use a disk repair utility to fix the issue. Mac OS X includes two utilities for this—Disk Utility and fsck (a command-line utility). You can also use these even when your computer starts just fine but you want to check the disk for possible file system issues. For Mac OS X 10.4.3 or later, check out "About live verification in Mac OS X 10.4.3 or later," below.
    Important: If you're using Mac OS X 10.4 or later, you should use Disk Utility instead of fsck, whenever possible.
    In some situations, file system errors may prevent your computer from starting up. This can occur after an improper shutdown, forced restart, or power interruption. If your computer shows any of the following symptoms on startup, use a disk repair utility:
    * Your computer partially starts but then displays a command line in a text-only environment. You may see the message, "file system dirty, run fsck." Below it, you'll see what's called a command-line prompt, indicated by a number sign (#), that allows you to type a command. If you see this, you'll need to run fsck from the command line (see "Use fsck if necessary," below).
    * Your computer starts but either it won't reach the login screen, or it may reach the login screen but not load the Desktop after you log in. However, you can start up in single-user mode.
    If your computer exhibits either of the above issues, here are some things to try to get your computer back to starting up properly again. If you can't find the system discs that came with your computer, see "Use fsck," below.
    Products Affected
    Mac OS X 10.4, Mac OS X 10.3, Mac OS X 10.2, Mac OS X 10.1
    Resolution
    Try a Safe Boot
    If you're using Mac OS X 10.2 or later, you can start up your computer in Safe Mode, which includes an automatic disk check and repair. If you're using Mac OS X 10.1.5 or earlier, skip to the next section. A Safe Boot, which starts up your computer into Safe Mode, may allow you to start up your computer successfully using a reduced version of the system software. To do this, follow these steps:
    1. Start up in Safe Mode.
    2. After the system has fully started up, restart your computer again normally.
    If the computer successfully restarts, you do not need to do any more troubleshooting. If the issue persists, try Disk Utility.
    Try Disk Utility
    1. Start from your Mac OS X Install disc: Insert the installation disc, then restart the computer while holding the C key.
    2. When your computer finishes starting up from the disc, choose Disk Utility from the Installer menu. (In Mac OS X 10.4 or later, you must select your language first.)
    Important: Do not click Continue in the first screen of the Installer. If you do, you must restart from the disc again to access Disk Utility.
    3. Click the First Aid tab.
    4. Click the disclosure triangle to the left of the hard drive icon to display the names of your hard disk volumes and partitions.
    5. Select your Mac OS X volume.
    6. Click Repair. Disk Utility checks and repairs the disk.
    Tip: Always start up your computer from an Install or Restore disc when using Disk Utility to verify or repair your startup volume. Otherwise, you might see some disk error messages.
    Use fsck if necessary
    fsck is a command-line utility that may be able to verify and repair a disk. If you can successfully start up in Safe Mode or use Disk Utility while started up from a disc, you don't need to use fsck. Here are some situations in which fsck may be necessary.
    * Your Mac OS X disc isn't available.
    * Your optical drive isn't available.
    * You can't start with a Safe Boot by holding the Shift key during start up.
    Tip: If you use a Mac OS X Extended (Journaled) formatted volume, such as with Mac OS X 10.3 or later, you probably won't need to use fsck. If you do use it for any reason, please be aware that benign error messages can appear.
    If you're not sure how your volume is formatted and you can't start up from your Mac OS X volume to find out, type the following command in a command-line interface and then press Return: diskutil info /
    If you see "File System: Journaled HFS+" returned, you have a Journaled volume.
    To use fsck, you must run it from the command line. Unlike using your mouse pointer to open an application to do something, you'll need to type a text command at the prompt (#) to tell fsck what to do. The Terminal application (/Applications/Utilities) and single-user mode are two examples of command-line interfaces in which you can type such commands. To use fsck:
    1. Start up your computer in single-user mode to reach the command line.
    Note: If necessary, perform a forced restart as described in the Emergency Troubleshooting Handbook that came with your computer. On desktop computers, you can do this by pressing the reset/interrupt button (if there is one) or holding down the power button for several seconds. On portable computers, simultaneously press the Command-Control-power keys. If your portable computer doesn't restart with this method, you may need to reset the Power Manager.
    2. At the command-line prompt type:
    /sbin/fsck -fy
    3. Press Return. fsck will go through five "phases" and then return information about your disk's use and fragmentation. Once it finishes, it'll display this message if no issue is found:
    ** The volume (nameofvolume) appears to be OK
    If fsck found issues and has altered, repaired, or fixed anything, it will display this message:
    *** FILE SYSTEM WAS MODIFIED ***
    Important: If this message appears, repeat the fsck command you typed in step 2 until fsck tells you that your volume appears to be OK (first-pass repairs may uncover additional issues, so this is a normal thing to do).
    4. When fsck reports that your volume is OK, type reboot at the prompt and then press Return.
    Your computer should start up normally and allow you to log in.
    Additional Information
    About live verification in Mac OS X 10.4.3 or later
    In Mac OS X 10.4.3 or later, you can verify your Mac OS X volume while started from it. This is known as live verification, and can be used in three different ways.
    Option 1: Verify your disk using Disk Utility while started from the startup disk. To find out how to do this, see this article. Please note that live verification does not involve any disk repair, so if verification finds something that should be repaired, start up from your Mac OS X Install disc and use Disk Utility as described above in "Try Disk Utility."
    Option 2 (advanced): Use the command line and the command-line utility, diskutil.
    1. Start up your computer and log in as an administrator.
    2. Open Terminal (/Applications/Utilities).
    3. At the prompt, type the following command and then press Return:
    diskutil verify /
    Note: Don't use this method to check non-startup volumes.
    You should see messages such as the following during the disk check:
    Could not unmount disk for verification, attempting live verify
    Started verify/repair on volume disk0s3 Macintosh HD
    Checking HFS Plus volume.
    Checking Extents Overflow file.
    Checking Catalog file.
    Checking multi-linked files.
    Checking Catalog hierarchy.
    Checking Extended Attributes file.
    Checking volume bitmap.
    Checking volume information.
    The volume Macintosh HD appears to be OK.
    Mounting Disk
    Verify/repair finished on volume disk0s3 Macintosh HD
    Option 3 (advanced): Use the command line and the fsck_hfs -l command.
    1. Start up your computer and log in as an administrator.
    2. Open Terminal (/Applications/Utilities).
    3. At the prompt, type the following command and then press Return to determine your filesytem ID:
    df -hl
    4. Look for some lines of text that look like this:
    Filesystem Size Used Avail Capacity Mounted on
    /dev/disk0s3 37G 20G 17G 55% /
    /dev/disk0s5 37G 37G 641M 98% /Volumes/Storage
    5. Make a note of the first "disk" name that appears after /dev/, such as "disk0s3." This is your filesystem ID for your startup volume.
    6. At the prompt, type the following command and then press Return:
    df -hl
    7. Then type the following command, where "disk0s3" is your filesystem ID you noted in step 4, then press Return:
    sudo fsck_hfs -l /dev/disk0s3
    8. When prompted, enter your admin password, then press Return to begin the verification.
    9. You should see messages like these during the disk check:
    ** /dev/rdisk0s3 (NO WRITE)
    ** Root file system
    ** Checking HFS Plus volume.
    ** Checking Extents Overflow file.
    ** Checking Catalog file.
    ** Checking multi-linked files.
    ** Checking Catalog hierarchy.
    ** Checking Extended Attributes file.
    ** Checking volume bitmap.
    ** Checking volume information.
    ** The volume Macintosh HD appears to be OK.
    Advanced information
    If you're interested in UNIX-style command-line syntax, here's a look at how a couple of flags used above can influence fsck:
    * The -y flag: Tells fsck that you want to answer "yes" to all questions about fixing, repairing, or salvaging information. This is the optimal approach, as answering "no" to any question causes fsck to stop. You cannot determine that all necessary repairs have been made until fsck completes and gives its final report.
    * The -f flag: Forces fsck to check "clean" filesystems when preening.
    See also
    * Handling "overlapped extent allocation" errors reported by Disk Utility or fsck
    * Disk Utility reports "Underlying task reported failure" when repairing a volume

  • I was using my iphone 4 and suddently there was a black screen. when i did hard restart there was apple logo only. now since two months its only stuck on apple logo. i tried to restore the phone but its not working.

    hey guys plz help me out with this. my pjone has stuck on apple logo since two months...

    Is your iPhone jailbroken? If so see: http://support.apple.com/kb/HT3743

  • Iphone 3g got stuck in apple logo after resetting

    I tried to reset my iphone3g with the option which will delete all the datas and medias from the settings of iphone.It said it would take one hour or so to complete but its more than three hours and my iphone wont start.it gets stucked in the apple logo after restarting and the circle of working appears continuously.What should i do? Any help

    See if you can force the phone into recovery mode:
    Leave the USB cable connected to your computer, but NOT your phone, itunes running, press & hold the home button while connecting the USB cable to your dock connector, continue holding the home button until you see “Connect to iTunes” on the screen. You may now release the home button. iTunes should now display that it has detected your phone in recovery mode, if not quit and reopen iTunes. If you still don’t see the recovery message repeat these steps again. iTunes will give you the option to restore from a backup or set up as new. In your case, select"new".

  • IMac 27 OS 10.6.8 Stuck on Apple logo when trying to re-install

    I own a 1st own 27 inch 2.8 Ghz Core i7 Imac, 1 TB HDD and 12 GB 1067 MHz DRR3, originaly 4 GB then added 8 GB on 10/22/2011 from OWC. I own multiple iMacs for work but this one is mostly for entertaiment and play few online games like WoW and Stracraft 2.
    Been using this iMac for a couple of years and never had any issue with it untill the last 3 or 4 months. I started to notice that while while joining online games I was suddenly always the last one to load, then I was experiencing lag and very short freeze time during the game play.
    I then realized that I never did upgrade my memory so I decided to order an extra 8 GB from OWC, installed the sticks in and my load time was now solved, I was no longer the last one to load and most applications was running much smoother as well.
    2 or 3 weeks into it, the lag came back and the random freeze were happening more and more often to the point that I could no longer play the game. I also noticed that if I tried to do multiple file transfers at once or jump from app to app I was getting the wheel of fortune way too often. I check my hard drive and realized that it was almost full, about 900 GB out of 1 TB were in use! Did a major clean up and now the drive is down to 400 GB and 600 GB available.
    The wheel of fortune just won't go away, this computer is now so slow that it is pretty much unusable...
    What I have done so far to fix it:
    - I ram few time Disk Utility, every single time it finds quiet a few permissions errors and repairs, I was also volume error message in read that I could not fix, it was asking be to reboot + hold C with the install CD to do the repair.
    - Reboot the computer with the install DVD in hold C but I am getting stuck at the apple logo.
    - Ran Disk Warrior which gave me the same error and asked to reboot with hold C, same problem I am getting stuck at the apple logo.
    - Did a reboot + option, getting the volume choice, select the DVD then get stuck at apple logo.
    - Did a Command + S reboot, ran a check disk with repair, told me that everything was ok.
    - Back in OS X, ran Disk Utility, the volume error now gone but still getting permissions to repair each time I run a check.
    - Ran a full scan with Drive Genius, 0 bad blocks found after 3 hours of scan.
    - Ran all tests on TechTool Pro 6 and no error on disk nor on Memory, still find permissions issues when I check permissions.
    I am still getting the wheel of fortune randomly while I am typing this post, Techtool Pro is running memory test none stop, Drive Genius is scan the hard drive and Disk Warrior is checking permissions.
    I removed the extra 8 GB of memory, the Mac gets even slower and still get the random wheels when trying to do more than 1 thing at once...
    Not sure what to do next? I fell like the HDD is failing but every single test is telling me the opposite, can't figure out why i can't run an install after a reboot.
    Thoughts?

    Have you reinstalled Snow Leopard? Before doing that see the following:
    Kappy's Personal Suggestions for OS X Maintenance
    For disk repairs use Disk Utility.  For situations DU cannot handle the best third-party utilities are: Disk Warrior;  DW only fixes problems with the disk directory, but most disk problems are caused by directory corruption; Disk Warrior 4.x is now Intel Mac compatible. TechTool Pro provides additional repair options including file repair and recovery, system diagnostics, and disk defragmentation.  TechTool Pro 4.5.1 or higher are Intel Mac compatible;  Drive Genius is similar to TechTool Pro in terms of the various repair services provided.  Versions 1.5.1 or later are Intel Mac compatible.
    OS X performs certain maintenance functions that are scheduled to occur on a daily, weekly, or monthly period. The maintenance scripts run in the early AM only if the computer is turned on 24/7 (no sleep.) If this isn't the case, then an excellent solution is to download and install a shareware utility such as Macaroni, JAW PseudoAnacron, or Anacron that will automate the maintenance activity regardless of whether the computer is turned off or asleep.  Dependence upon third-party utilities to run the periodic maintenance scripts had been significantly reduced in Tiger and Leopard.  These utilities have limited or no functionality with Snow Leopard or Lion and should not be installed.
    OS X automatically defragments files less than 20 MBs in size, so unless you have a disk full of very large files there's little need for defragmenting the hard drive. As for virus protection there are few if any such animals affecting OS X. You can protect the computer easily using the freeware Open Source virus protection software ClamXAV. Personally I would avoid most commercial anti-virus software because of their potential for causing problems.
    I would also recommend downloading the shareware utility TinkerTool System that you can use for periodic maintenance such as removing old log files and archives, clearing caches, etc.  Other utilities are also available such as Onyx, Lion Cache Cleaner, CockTail, for example.
    For emergency repairs install the freeware utility Applejack.  If you cannot start up in OS X, you may be able to start in single-user mode from which you can run Applejack to do a whole set of repair and maintenance routines from the commandline.  Note that AppleJack 1.5 is required for Leopard. AppleJack 1.6 is compatible with Snow Leopard. There is no confirmation that this version also works with Lion.
    When you install any new system software or updates be sure to repair the hard drive and permissions beforehand. I also recommend booting into safe mode before doing system software updates.
    Get an external Firewire drive at least equal in size to the internal hard drive and make (and maintain) a bootable clone/backup. You can make a bootable clone using the Restore option of Disk Utility. You can also make and maintain clones with good backup software. My personal recommendations are (order is not significant):
    Backuplist
    Carbon Copy Cloner
    Data Backup
    Deja Vu
    iBackup
    JaBack
    Silver Keeper
    MimMac
    Retrospect
    Super Flexible File Synchronizer
    SuperDuper!
    Synchronize Pro! X
    SyncTwoFolders
    Synk Pro
    Synk Standard
    Tri-Backup
    Visit The XLab FAQs and read the FAQs on maintenance, optimization, virus protection, and backup and restore.
    Additional suggestions will be found in Mac Maintenance Quick Assist.
    Referenced software can be found at CNet Downloads or MacUpdate.
    As a start I would suggest using a utility like Snow Leopard (now Lion) Cache Cleaner or a similar utility such as TinkerTool System to clean all user, system, and font caches. Also:
    Open Activity Monitor in the Utilities folder.  Select All Processes from the Processes dropdown menu.  Click twice on the CPU% column header to display in descending order.  If you find a process using a large amount of CPU time, then select the process and click on the Quit icon in the toolbar.  Click on the Force Quit button to kill the process.  See if that helps.  Be sure to note the name of the runaway process so you can track down the cause of the problem.
    And, visit The XLab FAQs and read the FAQ on resolving SBBOD issues.
    Yours may simply be an issue of cleaning up. You can try creating a new user account. Log into the new account. Do all these problems disappear?
    The repetitive messages from Disk Utility are normal and may be safely ignored. I would be a bit concerned by the fact that you cannot successfully boot from an installer disc.

  • MBP 13" Mid-2012 stuck on apple logo after installing Maverick

    I own a MBP 13" Mid-2012 with Mountain Lion installed on it. When I upgrade to Maverick via Apple Store/Internet Recovery/USB it gets stuck on Apple Logo with a grey spinning wheel below. I tried disk repair with disk utility, and resetting PRAM but still nothing happens. When I reinstall Mountain Lion it works again. And no, unfortunately I don't have a back up. What to do? Please don't tell me to bring it to an Apple Store because all they have to say is that my logic board needs to be replaced which I couldn't afford. Help!

    Sooner or later, your logic board is going to fail completely. You need to start a backup, preferably more than one
    Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
    Startup - Gray Screen
    Startup Issues - Resolve
    Startup Issues - Resolve (2)

  • HT4623 My Iphone 5 is stuck on the itunes and charging cord screen and want turn on after trying to update to io6 HELP?!

    How to fix my phone its stuck on the itunes and charging cable screen...? Iwas trying to update to io6.1 it said i needed to update it.

    http://support.apple.com/kb/HT1808
    maybe you'll have to do that more than once

  • Why is my laptop freezing on the gray screen with the apple logo when trying to power on?

    In the last hour, one time it came on as far as the user sign in. But I  wasnt able to click on a user, because the curser was constantly spinning. I have tried taking the battery out for a minute and putting it back in. Nothing. I have tried starting it while holding down the option key, and it pulled up a screen with a picture of my hard drive on it. So I clicked it, and it just goes to the gray screen with the apple logo, and does nothing else?  Can anyone please help me? Are there any other keys that I can hold while turning it on?
    Thanks

    See Here for:
    Frozen or unresponsive iPod touch
    Reset your phone:
    Press the sleep/wake button & home button at the same time, keep pressing until you see the Apple logo, then release the buttons...
    The Basic Troubleshooting Steps are:
    Restart..  Reset..  Restore from Backup...  Restore as New...
    Restarting your device
    1)   Press and hold the Sleep/Wake button for a few seconds until the red "slide to power off" slider appears, and then slide the slider.
    2)   Press and hold the Sleep/Wake button until the Apple logo appears.
    Follow these steps to reset your device
    Note: Reset your device only if it is no longer responding and the steps above do not work.
      Press and hold the Sleep/Wake button and the Home button together for at least ten seconds, until the Apple logo appears.
    iPhone Reset
    http://support.apple.com/kb/ht1430
    Backing up, Updating and Restoring
    http://support.apple.com/kb/HT1414

  • HELP!! STUCK ON APPLE LOGO AFTER RESTORE!

    It kept freezing so i was told to restore it and now its stuck o apple logo? how to fix?

    Force it into recovery mode and restore it.  See http://support.apple.com/kb/ht1808.

Maybe you are looking for

  • Problem With Loading the jars

    Hello Experts, I am facing a problem with loading classes. i have written one application which is running on server.in that application want to use certain jars(Classes)and those jars anmes and classes inside the jars are same.based on the condition

  • How to get documet Id by passing document name?

    Hi All, I'm hitting the BO XI R3 server to get the pdf report as downloadable using the URL below. http://servername:portno/CrystalReports/viewrpt.cwr?<b>id=34877</b>&promptex0=BANKAGENT&promptex1=sv66397&promptex2=1&cmd=EXPORT&EXPORT_FMT=U2FPDF:0 Bu

  • No Chapters imported from FCE HD

    I'm trying to create a DVD of my recent project. I created 12 chapter markers with the first being 00:00:15:01 into it. I exported it to Quicktime movie (not conversion) I selected add Audio and Video and include Chapter Markers. I made it not self c

  • Photo Album issue

    I recently synced my iPhone 4 to a new computer, after completion, the thumbnails were blacked out. I could click at random and the pictures would show up(I could scroll through them fine as well). Also, new pictures I have taken, thumbnails were the

  • I've lost my serial number

    I've lost my serial number. I bought it from a store. I bought a combo Adobe Photoshop Elements 10 and an Adobe Premiere Elements 10. I've lost the box it came in and I have checked everywhere else they said the code should be. Disc sleeves, inserts,