SCSM 2012 request offering templates for change requests

Good morning, i use service manager 2012 and want to publish a change request offering for web portal users to directly request for changes. But the template i have created is not available in the 'select template' options. The only available
ones are for service request and Incident

So, I just ran into this problem, and I don't know if it's officially supported (probably not), but if you create a Request offering, and just pick whatever template, you can then export that management pack, and then change the template ID to be your Change
Request template.
<RequestOffering ID="Offering.GUID" InstanceName="Your Service Offering Title" Title="Your Service Offering Title" BriefDescription="Description of Service offering" Status="System.Offering.StatusEnum.Draft" TargetTemplate="Template.GUID" HideGotoRequestButton="false">
For example above "TargetTemplate="Template.GUID" You would change from the ID of whatever template you picked, to the ID of your change request template. Once you save this management pack, you can then re-import it, and then configure the rest
of the Request offering through the GUI.

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Service Manager 2012 R2 (rollup update 2) Change Request/Review Activity Email Notifications

I am trying to setup an email template for Change Request Reviewer. The email should contain as much details as possible, include Change Request ID, Description, Reason, Impact. etc. I have tried to include Data Properties from "Contains Activity",
"Has Parent Work Item", "Depends on Work Item"... but they all show blank data in email notification. Which Data Properties should I use?
Regards
Andrew

Maybe this blog post is helpful:
Using Data Properties From the Parent Work Items in Activity Email Templates
Andreas Baumgarten | H&D International Group
Thanks Andreas,
I have seen this post, but it didn't work for me. Eventually, I found solution. Below is working code.
For example:
"Contains Activity" doesn't have Change Request Data Properties "Reason". I inserted "Reason" from "Has Parent Work Item", copy inserted code "TypeConstraint=... .../Reason$", paste it after "$Context/Path[... ...System.WorkItemContainsActivity' "
to replace the original code inserted from "Contains Activity".
Also, don't forget to adde SeedRole='Target', but better to type
' by yourself.
Mark Marra 13 Nov 2013 9:24 PM
Be careful when copying + pasting SeedRole=’Target’ from this blog post. It should actually be SeedRole='Target' which has different punctuation around Target. I'd imagine that whatever blog engine Microsoft uses for this "helpfully" converted the
single quote to some weird right-slanted-single-quote which doesn't work in Service Manager when copied+pasted.
You guys might want to wrap it in a code block, or whatever you can use on the back-end to preserve formatting.
Description:
 
$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='WorkItem!System.WorkItem']/Property[Type='WorkItem!System.WorkItem']/Description$
 
Reason:
$Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/
Property[Type='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Reason$
 
Priority: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/
Property[Type='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Priority$
 
Impact: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/
Property[Type='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Impact$
 
Risk: $Context/Path[Relationship='CustomSystem_WorkItem_Activity_Library!System.WorkItemContainsActivity' SeedRole='Target' TypeConstraint='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/
Property[Type='CustomSystem_WorkItem_ChangeRequest_Library!System.WorkItem.ChangeRequest']/Risk$

Detect End User Computer for Incident Request -SCSM 2012 Self Service Portal

Hi all,
We want to automatically select user computer name when user submitting a incident request through SCSM 2012 Self Service Portal. I would like to know is there are OOB feature or workaround without code.
Our client does not want to select computer from the list. :) Hence they need Self Service Portal to detect the user computer
Thanks in Advance

Follow the step
1. Create Request Offering and select "Query Results" for Computer
2. Select Class : Computer (Advanced)
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4. Choose Display Column example: NetBIOS Computer Name
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SCSM 2012 - service requests auto complete even with activities in them

I introduced SCSM 2012 on Monday at out company. I have a number of service requests templates that the service desk use.
I have seen a major fault. Occasionally when a request is raised from the template the goes straight to complete and therefore the manual activities are stuck in pending and i have to kill the activities using a powershell script. Below is a screen shot
showing an example.
THis was raised from a template the service desk use frequently. The template is ok because we have used it several times. In the example below service desk raised the template - as ever when you raise a request the system moves it from 'new' to 'In Progress'
- which is fine you should expect this - but then it automatically moves it from 'In Progress to 'Complete' - this is without the activity being completed. The activity is then stuck in pending. No one is marking the request as complete, the system is doing
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Hi CCOTS-KN
You can actually quite easily test this.
Create an SR from a template that has 3 Manual Activities. Once created it will progress through the 'Submitted' status to the 'In Progress' status. The first Manual Activity should also be 'In Progress'. Now complete the first Manual Activity,
then wait for the second Manual Activity to go to the 'In Progress' status. Now, put the SR 'On Hold'. Wait for a couple of minutes - until the 2nd and 3rd Manual Activities are paused. Now resume the SR. What should happen is that
the Manual Activity resume workflow should trigger before other workflows, resulting in the SR and the Manual Activities remaining 'In Progress'. If the issue is not fixed, the completion workflow will trigger first resulting in a completed SR with paused
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HTH
Cheers
Shaun

Request SCSM 2012

Hello Guys
I have installed
SCSM 2012 R2 and we are setting
support requests. Within configurations
want to see if you can relate to
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Thanks for your help.
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If I get your requirement right the SCSM Exchange Connector should help:
System Center Service Manager Connector 3.1 for Exchange
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Andreas Baumgarten | H&D International Group

IBase When Creating a Request for Change in Solution Manager 7.1

Hello all,
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Your assistance in this matter would be greatly appreciated.

Hi,
yes in 7.0 it worked for me too, that is because in 7.0 ChaRM searched for projects based on the IBase you selected.
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In 7.1 you chose the project directly, instead of let the system search for you.
And depending on what productive-systems are in this project you get your Ibase list.
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Iif you ask the SAP, they will allways tell you that you have to have a productive system in your project, at least as you pointed out with a virtual system.
I did not read i t though and therfore ca nnot provide any sources.
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Best Regards
Daniel
Edited by: Daniel Titze on Nov 23, 2011 6:16 PM

How to create a New Tranport Request for changed Extract structure

How to create a New Tranport Request for changed Extract structure ?
Hi Experts,
I have a FI AP Generic Datasource containing extract structure with appended fields.
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I do not want to delete and recreate the Generic Datasource.
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URGENT

Hi Dev,
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How to create a Service request using Exchange connector in SCSM 2012

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Cheers,
Marat
Site: www.scutils.com Twitter:
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Graveyard:

SAP user guide for change request management 4.0

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does anybody know where i can find SAP user guide for change request management 4.0?
Thanks in advance..
MERAL

Hi
You can use this as a reference
Regular corr
https://websmp201.sap-ag.de/~sapidb/011000358700000872582009E/index.htm
Urg corr
https://websmp201.sap-ag.de/~sapidb/011000358700000872612009E/index.htm
Hope it helps
Regards
Prakhar
Edited by: Prakhar Saxena on Oct 15, 2009 10:05 AM

Vacancy Creation - System is Prompting for Change Request

Hi Gurus,
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PKG

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Regards,
Charumathi.B

Hi,
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Custom dates for change request

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we wanted to have a possibility where we can maintain several (to be defined and must be easily changeable) time estimates on change requests, for example:
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I have tried to create a custom date. I got confused with the date rules and the entire procedure. I was not sure whether the procedure is correct or not.
Kindly advice on the exact procedure for creating custom dates for change request.
Regards,
Subhashini.

Hi all,
could anyone guide on this issue pls.
Regards,
Subhashini.

Smartform for change Request

Hi,
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regards Henk

K usually denotes it is a definition (header). Generally when the transports are released it creates files at the server level. For each request there could be 2 or more files created. K9xxxxx.D11 is the header file, R9xxxxx is the data file, sometimes D9xxxxx is also created for data.
Hope it helps.
-Cheers

Digital signauture for Change Request Mgmt

hi all;
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ajay

Hi
Can you give some details about "what you found"
it will be helpful to form......
thanks

BO for Change Request(MOC)

Hi,
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Reny Richard

Hi Everyone!
Even we are in the process of configuring change request management at our company, do kindly forward me the essential documents and help material too at [email protected]
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Anyone already through with the implementation, kindly forward me the step by step procedure with screenshots.
Thanks in advance
Regards
Taj
Message was edited by: Mehjabeen Taj

SCSM 2012 request offering templates for change requests

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