Security deposit handling in crm: pls help !!

Question

hi,
     can anyone tell me how to handle security deposit management in sap-crm like how to view details of cash and non-cash deposits enterd though ECC/ISU system.
Pls help me.

Answer 1

Hi David
security deposit
You can specify a default value for the cash security deposit for each product. You can use transaction COMMPR01 to determine this default value. You can use the process framework to change this value, for example to adjust it according to the risk class. To do this, proceed as follows:
Choose  Industry-Specific Solutions  Utilities Industry  Settings for User Interface  Transaction Processing  Processes  Define Processes  in Customizing for Customer Relationship Management.
Create a new process definition by copying the process definition CONTRACT_START.
Choose class CL_CRM_IU_PR_CNTR_START_SECDEP as the process class. This class contains a sample implementation.
Copy the process profile DEFAULT and assign the new process definition here.
Create a new user role and assign the function profile IUPROCESS here. You can select the process profile created in the previous step from the input help.
In this implementation, the system calculates the security deposit amount as follows:
Risk class  New security deposit value
No default risk           80% of default value
Low default risk         90 % of default value
Medium default risk   100 % of default value
High default risk         110 % of default value
Very high default risk  120 % of default value
For further information, see the Implementation Guide (IMG) for Customer Relationship Management on the process framework under  Industry-Specific Solutions  Utilities Industry  Settings for User Interface  Transaction Processing  Processes  Define Processes .
Reward points if helpful to u
Cheers
Manohar