Self Enrollment issue

Question

Folks,
I'm suddenly fielding complaints that when new users self enroll for voice mail, everything works fine... until the next time they log in to VM and then gets asked to enroll again. I can manually uncheck the Self Enrollment box and that works fine, but I'm at a loss to explain the reason for this. This is a cluster set of Unity Connection servers.
Any ideas of where to start looking?

Answer 1

Hi Gareth,
Do you think you might be seeing this behavior??
Require Users to
Record Names at
Enrollment
By default, Cisco Unity Connection prompts users to record a name during first-time enrollment, but
it does not prevent them from completing the enrollment process if they do not. When listing a user in the corporate directory, Connection will play the display name of the user by using Text to Speech when the user does not have a recorded name. If you prefer to have all names played in the user voices, you may want to change how Connection handles first-time enrollment.
Check this check box if you want to force users to record a name. When this check box is checked, users who do not record a name during first-time enrollment are not enrolled as Connection users and cannot access their messages. They hear the first-time enrollment conversation each time that they sign in to Connection until they successfully enroll.
Note This setting affects all users who are associated with the Connection server, regardless of their conversation style.
http://www.cisco.com/en/US/docs/voice_ip_comm/connection/8x/gui_reference/guide/8xcucgrg110.pdf
Cheers!
Rob