X1 self install epxerience

Question

I ordered the X1 self install kit to replace my "Any Room" DVR box and two satellite boxes.  Here are my experiences: -I recieved the new equipment withing 5 business days.  It was nicely packaged, and has alot of documentation with each box.  Make sure you keep the "Account Card" handy. It has your account number and phone number on it. -All new boxes have new power supplies.  It's a shame if you already "neatly tucked away" your existing power supplies in "cable managers, etc".  You'll have to "unbundle" all the cords, etc and then "rebundle" them to get them organized and out of sight. -Don't follow the "hook up" instructions.  They'll lead you believe that you hook up the power and your TV cables first, and then later on hook up the cable connection.  It won't work.  Hook up everything first and then wait for the activation screen.  It'll take a few minutes for the "activation screen" to show up.  Use the remote and the info on the card to enter your account number and phone number.  If you don't get a TV show displayed within a few minutes, call Comcast Immediately.  They messed up and didn't remove my old equipment from my account and I couldn't activate the new equipment until this was done, and they sent "refresh" signals to my new boxes.  This'll take some time--for me it was about 30 minutes. -Once you get the first TV show displayed (above), you IMMEDIATELY NEED TO SET UP YOUR REMOTE!!! If you don't (as I didn't), you'll get an annoying screen that says a channel is free, etc along with a cryptic key symbol.  Why the screen doesn't say, "SET UP/PAIR YOUR REMOTE NOW" is a mystery to me!!!  The Comcast tech I called was "clueless" about what the problem might be.  He wasted about 45 minutes of my time.  I finally figured aout the problem and had to tell him the solution!!!! -After you set up the DVR box and begin to install the satellite boxes, you'll have to set up the remote for each satellite box too.  I live in a large house and every time I set up the remote for a satellite box, the signal from satellite's remote went thru the walls to my main DVR box.  I had to set up my DVR's remote each time.  It only took about 30 seconds, but was alarming at first.  This should be documented in the materials that are sent. -You'll see some features missing on your new equipment/system as compared to the old equipment.  The new equipment doesn't let you SET A REMINDER for an upcoming show.  Don't bother to look for it.  When you are "Paging", there is no "WRAP" feature.  Once you go "all the way to the top of program listings, you'll have to start paging all the way in the opposite direction.  This is a "PAIN".  When you view the program listings, the "font size" is smaller and hard to read.  Make sure you look at the "program/channel" information at the right lower portion of the screen. It's much easier to read but should be displayed in a "brighter" mode to catch your attention. -I have all my old equipment boxed up and applied the "pre-paid" UPS sitcker to the box.  I'll be dropping it off at my local UPS office tommorow.  I wish I could have called UPS for a pick up at my home.  I have my "fingers crossed" that the old equipment will be removed from my account immediately and that I won't end up being billed for both the new and old equipment.  I've had this happen to me many times before, and it's a real pain to get corrected!!! -Overall, some "Tweaks" are are certainly needed.  I've only used the new equipment for a couple of days, and it can be a great way to watch TV. I hope this helps anybody that is new to "X1". Jim 

Answer 1

Regarding double billing...my old equipment return date on the bill was the date I received the new equipment, even though I also sent it back UPS. I'm going to give comcast the benefit of the doubt that this was deliberate on their part. I was not billed for any overlap.
I agree that the equipment card is key. Also, use the phone number on the card. Comcast had my TP number listed, but I used my landline. My mistake ruined what would have have been a flawless install.