Send Automatic Emails to Customers

Guys,
We have a requirement to send an email to the customers, two weeks after they place an order. The email will have a survey link.
Can we accomplish this using actions & action profiles? If I do use action profiles, can we make sure it triggers automatically after two weeks?
Secondly, not all orders would be created in CRM. Some might be created in R/3 and replicated back to CRM. Will the action trigger for replicated orders?
Ani

Hi Anirudh,
The email trigger after two weeks can be achieved by using the date profile.
1. The date profile for the transaction should contain one date type X which will hold a date rule as today+2 weeks.
Thus when the order is created the date type will have a date value 2 weeks after the creation of the order.
For ex: The order is created on 13-12-08.  the date type X will hold a value 27-12-08.
2. Create an action in the action profile for triggering an eamil to PF sold to party which will have the strat condition as Todays date = Date type X.
This will trigger an email when the start condition is satisfied i.e two weeks after the creation of the order.
Cheers,
Madhu.

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