Sent items deleted

Hello,
My 'sent' items box has in 'Mail' been deleted of content. Help! All the other boxes seem to be as normal. Any ideas / suggestions?
Thanks,
Gavin

Hello Gavin.
As Donny indicated, go to Mail > Preferences > Accounts and under the Special Mailboxes tab for the account preferences, what is your setting for "Delete or Erase sent messages when"?
If set to Never and the account is a POP type account, quit Mail first and using the Finder go to Home > Library > Mail > this POP account named folder (named by the user name and incoming mail server for the account) > Sent Messages.mbox.
Move the Sent Messages.mbox to the Desktop.
When re-launching Mail, a new Sent Messages.mbox will be created automatically by Mail within the account named folder when sending the next message with the account.
This will prevent losing any new messages sent with the account while working on the old Sent Messages.mbox moved to the Desktop.
Control-click on the old Sent Messages.mbox moved to the Desktop and at the menu window that appears, select Show Package Contents.
List the package content file names and size of each here.

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TS3899 I have upgrade my to iOS7 and my company recently upgrade to Exchange 2010. My emails are not synching to my inbox. I can see all of my sent items. I have already deleted the account 3 times but this did not fix the inbox problem.

I have upgrade my phone to iOS7 and my company recently upgraded to Exchange 2010. My emails are not synching to my inbox. I can only see my Sent items. I have already deleted the account 3 times but this did not fix the inbox problem.

You need to have a different Apple ID for each of the other devices.

Sent items not saved -- delete accounts/settings/preferences

I have mail accounts with AOL and Mobile Me. I understand that to save sent items on the server, I must use the setting "Mailbox > Use This Mailbox For."
For both AOL and Mobile Me accounts, I successfully set up the sent items folders. Under the paper airplane icon, both are reporting "Contents stored on server. Namer on server: Sent."
However, only the Mobile Me account is functioning properly. If I uncheck the mail preference "store sent messages on the server" for my AOL acconts, then Mail will store sent items locally in Mail.app, but this is not what i want.
It is possible this is a problem with AOL. I have two AOL accounts, and they behave a little differently, so I think I have an issue with my settings or preferences. I'd like to know how to completely remove all mail accounts/setting/preferences from Mail.app. All my accounts are IMAP accounts, so I don't need to save anything that is stored locally.
I thought I had removed all accounts/settings/preferences related to mail.app, but when I go to add an account, my AOL account info is already populated in the first screen, so I don't think I deleted everything.
Thanks for any help with deleting preferences/settings related to mail.app.

I have mail accounts with AOL and Mobile Me. I understand that to save sent items on the server, I must use the setting "Mailbox > Use This Mailbox For."
For both AOL and Mobile Me accounts, I successfully set up the sent items folders. Under the paper airplane icon, both are reporting "Contents stored on server. Namer on server: Sent."
However, only the Mobile Me account is functioning properly. If I uncheck the mail preference "store sent messages on the server" for my AOL acconts, then Mail will store sent items locally in Mail.app, but this is not what i want.
It is possible this is a problem with AOL. I have two AOL accounts, and they behave a little differently, so I think I have an issue with my settings or preferences. I'd like to know how to completely remove all mail accounts/setting/preferences from Mail.app. All my accounts are IMAP accounts, so I don't need to save anything that is stored locally.
I thought I had removed all accounts/settings/preferences related to mail.app, but when I go to add an account, my AOL account info is already populated in the first screen, so I don't think I deleted everything.
Thanks for any help with deleting preferences/settings related to mail.app.

Sent Items in Mail not Auto-Deleting

Hi all,
I have sent items in mail to auto delete when quitting mail but this is not happening. Any ideas?

If I quit Mail manually, items get deleted.

Sent and Deleted items not showing up

I'm not able to see sent or deleted items in outlook. I am not using a ost and if I log onto OWA I can see both.

Hi,
I'm marking the reply as answer as there has been no update for a couple of days.
If you come back to find it doesn't work for you, please reply to us and unmark the answer.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
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I accidentally deleted my 1&1 account in mail and inbox / sent items lost

Can anyone help please? I have transferred my domain name from 1&1 to godaddy today and the domain transfer has been successful but in the process of trying to set up my Mail account I inadvertently deleted the old 1&1 account from Mail preferences. I didn't think that this would be a problem as all of the emails must be stored on my hard drive once they had been delivered to Mail, but when the 1&1 account had been deleted I lost all emails from my inbox, sent items and deleted items. The personal folders that I have created to store emails in are all still there, but I am very worried that I have lost all of my sent items and all of the items in my inbox that were awaiting replies.
I have looked on here and people refer to going to Library and then Mail folder, but I don't have a mail folder. I do have Time Machine so any recommendations where I can back up on would be appreciated.
1&1 have said that I can transfer my MX records back to them to restore my mail and then transfer them back to godaddy, but I have been waiting for 12 hours from the original transfer to take place and it still hasn't happened and I can't afford another day without being able to send or receive any emails.
I would also like to know how to ensure that i have a back up of my existing mail to make sure that i don't loose any more.
Any advice greatly appreciated. :-)

Was this a POP account, and where is your backup?
From now on use Time Machine to backup your Mac, for Mail you can also (not instead of) export any or all mailboxes to the desktop by rightclicking on the mailbox and choosing Export.

Mails were deleted automatically from inbox and sent items, even in deleted items in Exchange 2013 CU2

Dear all:
I encountered a problem and needs to be solved.
We runs Exchange 2013 CU2, and some users told me that their mails in sent items and inbox were automatically delivered into "deleted items", especially in last two weeks or yesterday.
The users said they cannot delete so many mails at one time. And now I found one user's mails in "deleted items" were also deleted this morning.
I don't know whether it was bug or not in exchange 2013 cu2, and how to solve this problem? Thanks for any help.
koiso
Technet Microsoft

Hi koiso,
Are there any commons among problematic users or deleted emails? For example,
they are on the same database
they have delegate settings
they are using mobile phone to sync emails
At the same time, I'd recommend you enable Mailbox Audit Log for the problematic users. For your reference:
http://technet.microsoft.com/en-us/library/ff459237(v=exchg.150).aspx
Regards,
Rebecca Tu
TechNet Community Support

Why is disabled "Delete" in Sent items?

I am Nokia 6021an I use PC Suite 6.82.21.
Why is disabled "Delete" in Sent items?
Anyway Nokia Co. make the software very poor.
The problems with the install ... with the uninstall ... and many other things.

Mail on both of my Macs have Sent folders.
How about more details such as exactly which MacBook and what version of OS X is it running.

Repeat: Why is disabled "Delete" in Sent items?

I am Nokia 6021; I use PC Suite 6.82.21.
Why is disabled "Delete" in Sent items?
How activate I this thing?
Anyway Nokia Co. make the software very poor.
The problems with the install ... with the uninstall ... and many other things.

Mail on both of my Macs have Sent folders.
How about more details such as exactly which MacBook and what version of OS X is it running.

Outlook 2011 on MAC Sent Items folders not syncing when items are moved and deleted

Emails in the in the inbox can be moved to different folders and they will update (disappear from the inbox) on the Macbook with Outlook 2011 . the Windows PC outlook 2010, Iphone and OWA update accordingly. Sent Items that are moved on the Macbook are only
moved in the Macbook. The rest of the machines still have the email in the sent items folder and the "moved" email in the folder it was moved to.
Redid the identity and its a new install. What is next? Sent items are changed on the Macbook more often and the changes need to propagate across all the devices.

Hi,
Do you have Cached mode enabled in Windows PC Outlook 2010? If so, please turn if off to see the result. To do this, open Outlook 2010, click File > Account Settings > Account Settings, double click your Exchange account, then clear the
Use Cached Exchange Mode check box.
Since this issue may also related to Outlook 2011, you can also post in the Outlook for Mac forum to see if there is any good suggestion:
http://answers.microsoft.com/en-us/mac/forum/macoutlook?tab=Threads
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Mail.app sending sent items to the wrong folder on server

In Mail.app, I have the following checked:
"Store sent messages on the server" (which copies messages to "Sent Messages" on the server)
"Store deleted messages on the server" checked (which copies messages to "Deleted Messages" on the server)
But when I use my webmail, it uses "Sent Items" and "Deleted Items" for sent and deleted files.
How do I set Mail.app to use the correct folders?

this is because Mail creates its own Sent and Trash folders on the server by default. they are called "Sent Messages" and "Deleted messages". a webmail server might have different default mailboxes for that. yours apparently uses "Sent Items" and "Deleted Items". You can tell Mail to use the same mailboxes as Webmail does as follows. select "Sent Items' mailbox in the imap section of your email account in the lower part of the sidebar in Mail. then go to Mailbox menu->use this mailbox for->Sent. do the same with "Deleted Items".

Sent messages aren't saved in the Sent Items folder in Outlook 2013

When we send a message in Outlook 2013, a copy of the message should be saved in the Sent Items folder by default. If Outlook doesn’t save a copy of the sent message, it may be caused by any one of the following
reasons:
The “Save copies of messages in the Sent Items folder”
option in Outlook is disabled.
The save location for sent messages was changed to another folder.
There is a custom view set on Sent Items folder, or the view on
Sent Items is corrupt.
Outlook Data File may be damaged.
To resolve the issue, use the appropriate method for your situation.
Enable the Save copies of messages in the Sent Items folder
option
To configure Outlook 2013 to save copies of your sent messages in the Sent Items folder, please follow these steps:
1. Click File tab > Options.
2. Click Mail on the left pane.
3. Scroll to the Save Messages section, select the check box before “Save copies of messages in the Sent Items folder”.
4. Click OK.
If it is the replying message that is not saving to the Sent Items folder, we need to disable the “When replying to a message that is not in the Inbox, save the reply in the same folder” option in the location mentioned above.
If you’re using an IMAP account, please also make sure you didn’t select the “Do not save copies of sent items” in Account Settings. To check this, Please refer to the following steps:
1. In Outlook, click File tab > Info.
2. Click Account Settings > Account Settings, and then double-click your IMAP account to open the
Change Account wizard.
3. Click More Settings button.
4. Under Sent Items heading, clear the check box before “Do not save copies of sent items”.
5. Click OK and click Next to complete the configuration.
Make sure there is no rule or anything else to redirect sent messages to other folders
To check if it is caused by Outlook rules, please follow these steps:
1. In Outlook 2013, click Home tab.
2. Click Rules > Manage Rules & Alerts.
3. In the rules list, check if there is any rule that applied to the sent messages may cause this issue.
In addition, some rules may be corrupt or hidden and we cannot see them from the rules list. We need to use the MFCMAPI tool to find and delete the corrupt/hidden rules. To do this, we can use the following steps:
1. Download MFCMAPI tool from: http://mfcmapi.codeplex.com/
2. Start MFCMAPI tool.
3. Click Session menu >
Logon, select the Outlook profile you are using and click OK.
4. Double-click the mailbox that contains the inbox rules that you want to delete.
5. A new window will open. In the new window, expand
Root Container or Root – Mailbox, and then expand
Top of Information Store or IPM_SUBTREE.
6. Right click on Inbox and select
Open associated contents table.
7. In the Inbox window, locate and then right-click the items that have the
IPM.Rule.Message message class, and then click Delete Message.
To identify a specific rule, you’ll have to select the rule in the top pane in MFCMAPI and then scroll down in the lower pane and look at the
Property name(s) column. Find the ptagRuleMsgName property name and check the value against the rule name you were trying to delete in Outlook.
8. In the Delete Item dialog, select
DELETE_HARD_DELETE from the Deletion Style drop-down menu.
9. Click OK.
Reset the view settings on Sent Items folder
If you accidently changed the view settings on Sent Items folder, this may cause some sent messages not visible in the folder. To check if you’ve set any view settings on Sent Items folder, please follow:
1. In Outlook, select Sent Items folder.
2. Click View tab from the Ribbon.
3. Click View Settings button. If you notice the
Reset Current View button is clickable, it means the view settings for Sent Items have been changed before.
4. Click the Reset Current View button and then check the Sent Items folder again.
Scan and repair the Outlook Data File
To repair the .pst file, please follow:
1. Find and start the Inbox Repair Tool in the following path:
For Outlook 2013 on a 32-bit version of Windows:
<disk drive>\Program Files\Microsoft Office 15\root\office15
For Outlook 2013 on a 64-bit version of Windows:
<disk drive>\Program Files(x86)\Microsoft Office 15\root\office15
2. In the Inbox Repair tool, click Browse to locate the PST file by using the Windows file system.
3. Click Start.
4. After the analysis scan has completed, it will present you with a scanning report and options for the next step. Click Repair button.
To repair the .ost file, since this type of data file is a copy of information saved on your mail server, we can just delete the OST file and restart Outlook to re-create a new one.
For more information about repair Outlook data files, please refer to this article:
Repair Outlook Data Files (.pst and .ost).
If you have any comments on this topic, please feel free to post here.
Please click to vote if the post helps you. This can be beneficial to other community members reading the thread.

Same problem here, connecting to a Groupwise (not latest) server. Whenever Mail.app 3 tries to upload/save a new messsage to the server, it would not save and completely lose the message!
I found slightly more information by turning off the "Save to server" option for Sent and Drafts, created a new message that I saved as draft, and then tried to manually move items to the Drafts or Sent folder on the IMAP server.
The error I received was: The message <message> could not be moved to the mailbox <mailbox>-<account>. The IMAP command "APPEND" (to <mailbox>) failed with server error: APPEND NotJunk.
To my inexperienced eyes, it looks like the latest version of Mail changed it's default IMAP handling commands that may be incompatible with older IMAP servers. Anyone else have more insight or know how I can get back Mail.app 2.x from Tiger?

How can I import only the Sent Items file from Outlook 2010 into TB?

I have saved Sent Items as a distinct .pst file. Is there a method for importing it into TB? The Sent Items in Outlook were not included when I imported mail from the original Outlook.pst file.

well I have read the question and the answer and the response and seriously I have no idea what your talking about TwoLeftFeet.
these instructions are fairly clear
3. Copy the outlook.pst file to that PC and configure Outlook to use it. (may need to be in the default location)
4. Compact the .pst file using Outlooks File -> Data File Management commands to permanently get rid of any deleted messages. Don't confuse this with compressing or zipping a file.
5. Import the messages using Tools -> Import -> Mail. You can use Tools -> Import to also import the settings and address books.
Repeat steps 3-5 as necessary for any other .pst files.
You obviously do not need steps 1 and 2... as you say your files are on the same computer.
And you files are on the same computer so steps 6 - 9 would not apply.

Sent items from a shared mailbox are not saved with the shared mailbox

I'm experiencing an issue regarding the sent items from a shared mailbox.
The users would like the items Sent on Behalf of a shared mailbox to be saved within this shared mailbox.
At this moment, the Sent Items are saved in the users own mailbox.
We have a single Microsoft Exchange Server 2010 (Version 14.3 Build 123.4) and Users connecting the Exchange Server are using Microsoft Outlook 2007 (12.0.6680.5000) SP3 MSO.
The user is granted full access permissions on the shared mailbox, and also has "Send on Behalf" permissions on the mailbox. The mailbox is setup as an "online" mailbox, so it doesn't use cached mode.
I tried the following solutions mentioned in the various KB's and technet articles:
Configuring the "DelegateSentItemsStyle" registry setting for this user (using a GPO)
Configured the "Get-MailboxSentItemsConfiguration" cmdlet for this user
Logged on to OWA and changed the "Sent Items" settings to save the sent items in both mailboxes
None of these settings worked, not combined and neither seperately.
Is there anyone who can help me resolving this issues?
Thanks in advance,
Roy Schottmans

I am using a shared mailbox (with a disabled account) where I get sent items and also deleted items placed in the right folders.
I think it’s just a matter of how you configure Outlook. It works well for me in both Outlook 2010 and Outlook 2013, cached mode and also online mode. You can add a shared mailbox to your Outlook profile in at least two ways where one of them doesn’t work
but the other does.
If you add the shared mailbox via the File tab/Account settings/New/ and just enter the e-mail address of the shared mailbox in the Auto Account Setup page. No name, no password, just the e-mail address and click Next and voila “Your e-mail account is successfully
configured”. After restarting Outlook you will find the shared mailbox below your own in the left pane.
If you click the inbox ones in the shared mailbox and then open a new mail you will see the shared mailbox display name in the From field. After sending the mail you will see the mail in the Sent Items folder of the shared mailbox. If you delete a mail in
the shared mailbox you will see it in Deleted items folder of the shared mailbox.
The prerequisits for this is that you have “full access” and “send as” rights of the shared mailbox.
This was accomplished without using the Set-MailboxSentItemsConfiguration command.
We are running Exchange 2010 SP3 RU4.
Jonas Borelius

Mail refuses to display body/attachments of sent items

Hello apple support! I'm brand new to this community and I honestly come to these forums for help.
A coworker is having an issue with Mail 1.3.11 (v622) running on his Mac.
Whenever he attempts to view any items that are stored in the sent mail folder he cannot see the email. Instead he sees text at the top of the email that says:
"The message from X user<[email protected]> concerning “Re: email message name” has not been downloaded from the server. You need to take this account online in order to download it."
He says that he used to have no problems viewing any sent items but he began to encounter this bug quite a while back but usually closing the software and reopening it would allow him to work around the problem.
He has a POP email account setup and going online/going offline does not change a thing. His options show that incoming mail is to be deleted after 7 days of being on the server; and I cannot locate a setting for me to specify for sent items to be stored.
http://docs.info.apple.com/article.html?artnum=25812 This apple support html page seemed to be the solution upon first reading it, but my coworker got no luck out of trying these solutions. His problem is still there, he cannot read the text or attachments from his sent mail.
Thanks for any and all help.

You're welcome.
The recommended size limit for a Jaguar or Panther mailbox is 1GB and this mailbox is over 2GB in size.
To put this into perspective, Entourage stores ALL data in a single database and the database size limit for Entrouage X is 4GB and 4GB is for all messages and message attachments, address book contacts, calendars and to do's.
This single mailbox is over half the database size limit for Entourage X.
The manual procedure will not work on this mailbox due to its size.
Send me an email and I'll forward you an mbox breaker script that splits a mailbox into smaller sections to recover the messages. There is no guarantee with this script but it has worked well for others. If the script is not successful, it is likely all messages contained in this mailbox will be lost.
You can get my email address by selecting my name.
And tell your friend to follow the recommendations per the link you provided in your original post by utilizing user created "On My Mac" mailboxes to sort sent and received messages by category and use the Rebuild Mailbox function on a regular basis.
Before upgrading to Tiger, I didn't allow any mailbox to exceed 500MB or so in size, used the Rebuild Mailbox function on the most active mailboxes on a regular basis - once a month or so depending on activity and I never experienced an overstuffed mailbox issue or any problems.

Sent items deleted

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