Sent items not saved -- delete accounts/settings/preferences

I have mail accounts with AOL and Mobile Me. I understand that to save sent items on the server, I must use the setting "Mailbox > Use This Mailbox For."
For both AOL and Mobile Me accounts, I successfully set up the sent items folders. Under the paper airplane icon, both are reporting "Contents stored on server. Namer on server: Sent."
However, only the Mobile Me account is functioning properly. If I uncheck the mail preference "store sent messages on the server" for my AOL acconts, then Mail will store sent items locally in Mail.app, but this is not what i want.
It is possible this is a problem with AOL. I have two AOL accounts, and they behave a little differently, so I think I have an issue with my settings or preferences. I'd like to know how to completely remove all mail accounts/setting/preferences from Mail.app. All my accounts are IMAP accounts, so I don't need to save anything that is stored locally.
I thought I had removed all accounts/settings/preferences related to mail.app, but when I go to add an account, my AOL account info is already populated in the first screen, so I don't think I deleted everything.
Thanks for any help with deleting preferences/settings related to mail.app.

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Sent items not saved in personal sent items when shared mailbox is open in outlook

hi,
user is using exchange 2010 and the shared mailboxes are in exchange 2003. when user send an email as send as to the shared mailbox the sent items is not saved in her personal sent items. she can look up the sent items on her shared mailboxes sent items.
I tried recreating her profile when the shared mailboxes are not added in the outlook, personal sent items is okay but when the shared mailboxes is added , sent items doesn't go to her personal sent items. Please help. Is it by design?

Hi,
Since Exchange 2003 server is out of support, I still suggest migrating to Exchange 2010 server.
How about this behavior on OWA, if everything going well as expected, it should be an issue on the Outlook client side.
Please try to run Outlook under safe mode to avoid some AVs and add-ins.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Sent items of my exchange account in iphone does not get updated

Hi..
sent items of my exchange account in iphone does not get updated. Mails sent from iphone are getting recieved by everyone and same is getting updated in outlook. sent items for the same account in ipad is getting updated. I am not facing this problem with any other folders in my exchange account. someone please provide a solution for this. I have tried resetting, restoring but nothing works...
Regards,
Yash

Hi,
The problem could be the currency of the valuation area. It has to be the local currency. Maybe the company code has the local currency but the valuation currency is another.
Without having access to your system it is difficult to say. Maybe double check your customizing for assignment of update types for derived business transactions in spro:
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M Trein
Edited by: Marcelo Trein on Jun 21, 2011 12:19 AM (spelling)

Getting Error message ""This set top box does not match the account settings"

Just ordered a new wireless receiver for the bedroom. Installed it and now getting the following error "This set top box does not match the account settings". Service was suppose to be enabled on Monday the 4th, but I recieved the hardware early and turned it on. I've since rebooted and unplugged and tried everything to no avail. Any thoughts on how I might get this to work? Regards, Rick

your wireless receiver is misconfigured (dirty) and need to be scrubbed clean.
A tech (service visit) or tier 2 rep (phone or chat) can do this. The receiver needs to be unplugged, on the bottom of receiver is a GUI (long number) that will be needed to identify receiver, when instructed plug just the receiver in that gave number for, when that one is connected.
Your choice 4 hour appointment window, or time on phone , or chat.
If these have not been activated yet.... When screen comes up, depress OK on receiver, depress button on WAP, when the screen at receiver says try again, Depress OK button (remote or on stb) another screen for update, depress OK give about 10 minutes to load, reboot when checking depress menu to verify recordings, if no recordings menu not finished booting.
Set aspect ratio MENU, OPTIONS, etc.
should take about 20 minutes per receiver.

I have forgotten my security question answers and can not access my account settings without them. What is the answer?

I have forgotten my security question answers and can not access my account settings without them. What is the answer?

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     2. Fill out and submit this form. Select the topic, Account Security. You must
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     3. This is the only option if you do not already have a valid Rescue Email.
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         Apple ID- Contacting Apple for help with Apple ID account security. Select
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Sent items not appearing in online account folder

Hi everyone -- any help on the following problem will be greatly appreciated.
I got my mail accounts set-up on Mail 5.2 and it's working properly in that I can send and receive mail from three different IMAP accounts.
The only problem is that sent mail items are not showing up when I login online to access my mail. I would like everything on my desktop mail account to be exactly the same as what I see online as far as read messages, unread messages and of course, the sent items that I have sent should be logged on the original mail account as well as on my computer.
I have already enabled "store sent messages on the server."
Can anyone help?

Now that the messages are in Mail's sent folder that's now synced to the IMAP Sent Messages, the messages should sync to the website and other devices. So understand that the Sent Mailbox for that account is actually a server folder now as oppose to a local folder on the computer. If you select the gearwheel at the bottom of the sidebar and select get account info, you will notice that you're actually looking at the server showing the sizes and limits for those mailboxes.
Think of it this way. The account at the bottom of the sidebar is your IMAP account. They are server mailboxes. Whatever mailboxes are shown at the website for that account are what is duplicated here. Mail's mailboxes are local to the computer.
What you are doing is syncing the IMAP mailboxes to Mail's mailboxes so that the actions done in Mail are duplicated to IMAP. Mail doesn't understand the names, so that's why you have to tell it what mailbox to use for a particular IMAP mailbox.
Also, when you set up an IMAP account, the INBOX is done automatically and can't be changed. You have control on the other IMAP mailboxes. You don't have to sync any. That's your choice. But the actions won't be duplicated elsewhere if you don't.
Example: If you don't sync the imap draft mailbox to Mail's draft mailbox. You create a draft message in Mail, it will only be seen in Mail's local draft mailbox. It won't appear at the website or any other devices.

Why are my sent items not stored when sending from Apple Mail?

Hello Apple Support Communities,
I am Using an iMac at my place of employment. It is running OSX Yosemite v10.10.2 . I am also using Apple Mail to connect to our Exchange 2010 Server. I do the same with my iPhone, iPad, and Windows Laptop using Outlook 2013. For a while now, several months in fact, It turns out that any emails sent from my iMac using Apple mail will not store a copy of it in my sent items on the server. They are not stored in the iMac account, the iPhone, the iPad, or Outlook on my Windows Laptop. However, any email sent from the other devices will have a copy stored in the sent items folder and it will propagate to all of my devices.
Upon investigating, I found myself looking through the tracking logs of my Exchange Server and found that Apple Mail and the iPhone send messages completely differently. I think this might be the source of my problem, but I have no clue whether I can fix it, or even where to start. Here is an image depicting the logs. Any input would be appreciated. Thank you for your time!

Sometimes this issue is caused by a misconfiguration or incompatibility of the Exchange server, or perhaps by a bug in Mail. If so, you won't be able to resolve it yourself. The fact that your iOS devices may be working well with the same account isn't relevant, because iOS uses a completely different protocol (ActiveSync) to communicate with Exchange servers. By default, OS X Mail uses the EWS protocol.
Each of the following steps has been reported to help with Exchange issues, at least temporarily, in some cases:
1. Back up all data. Open the Internet Accounts pane in System Preferences and check to make sure you don't have duplicate Exchange accounts. If you do, delete all but one of the duplicates. If there are no duplicates, delete the account and recreate it with the same settings. The messages will still be on the server.
2. Rebuild the affected mailbox.
3. Reindex messages.
4. In the Keychain Access application, delete the password item for the account. The next time Mail tries to access the account, you'll be prompted for the password. Check the box to save it in the Keychain.
5. If you've created subfolders of any Exchange mailbox, log in to the server through its web interface, move the messages out, and remove the subfolders. For best results, a mailbox should have no subfolders.
6. Synchronize with the server using IMAP rather than EWS. This is only possible if IMAP is enabled on the server.
7. Consider using Outlook instead of Mail to access your Exchange mail.
See also this discussion.

Sent messages not saved in sent mailbox

Lately some iCloud sent messages are not saved in the sent mailbox. this is an intermitant problem. sometimes msgs go to the outbox even though mail is on line; when they are eventually sent sometimes they do not make it to the sent mailbox. I call the recipient and the msg has actually been received. The lost messages do not appear in iCloud. Rebuild does not help. any suggestions?

Tks for your answer. I have a .Mac account and in already try in Preferences-Accounts- and I only see three tabs: " Account Information ", " Mailboxes Behaivor " and " Advanced ". I don´t see the " Special Mailboxes " tab that you mention and I have also read about it. In Mailboxes Behaivor I can choose the option " Store sent messages on the server " and the Delete sent messages option is in " Never". If I choose not to Store sent messages on the server, nothing seems to happen. I hope you can help me with this information and I want to thank you again

Yahoo sent mail not saved to server when using Mail only.

Why does my Yahoo sent mail not get saved to the server when I use Apple's Mail program? (I have it saved in settings to keep sent mail on server). I can see it in my Sent mail folder on Apple Mail but not on the yahoo server. It's an IMAP account and it works fine on my iPhone.
I have tried changing the outgoing ports as well and erasing the account and reinstating it on the Mail program. No luck.

NatMac:
This worked for me:
ernestobenedict London
This solved my questionRe: Yahoo Mail folder behaviour with Apple Mail 5.0
Dec 8, 2011 5:14 PM (in response to ernestobenedict)
I finally figured out how to fix this; under the mailbox menu there is an option to "use this mailbox for" that allowed me to select the Sent Items folder from my Yahoo IMAP list of folders and make it the default for sent items from the Mac OS X mail software! "
Thanks to ernestobenedict for this solution!!!

Mail Sent Items not Syncing with Rackspace Server

Hi,
My sent items are not fully syncing with my rackspace email account. Some items sent through Mail show up in the rackspace sent items and some do not. I am worried that emails are not being sent. Also, when replicating, Mail will show something like "outgoing messages 35 of 35", when I send a single email to a single individual. What is that all about?
Any help would be much appreciated. Thanks in advance.

Hi All
Just to add my solution in here. I was gaving the issue where all of my mail had synchronised, and all of my ical and all of addressbook. However, my sent mail folder was not syncing, and worse still, no new sent mail was being saved off in sent mail.
Initially I thought it was a mailbox size thing, so I archived off the majority of my mail on another machine, deleted the sent mails, and then let the other machine sync with Exchange.
However still the same issue on a tiny mailbox. After seeing this thread (pointed here by Apple Tech support - thanks Clement) i deleted all sent mails on another machine, jumped back onto mac mail.app and all was well.
I still have a weird issue with delinquent emails in sent mail that wont delete, but I can live with that.
I too wish that Apple would make a more robust mail application - Apple ProMail as part of the iwork suite anyone??

Deleted account settings = deleted MAIL !?!?!?!?!? (NO!!!!!)

Please tell me there's a way to recover my email messages!!!
We changed web-hosts this week and so (after waiting a few days for DNS to repoint and getting confirming email from new provider that email account of same name was now set-up) I changed the previous Mail settings to the new POP/SMTP settings they sent me, but.... no go.
After a few rounds with our tech and theirs it was mentioned that accounts in Apple's Mail "seem to not to like to be changed.... rather just add a new account with the new email server settings. I did this and.... VIOLLA! Worked/works.
So, assuming that i am looking JUST (there in MAIL==>PREFERENCES==>ACCOUNTS at mail account SETTINGS and NOT that has anything to do with the messages in my InBox, I just deleted the old "account" and closed Pref's
Inbox USED to have 1300+ emails from 3 POP account.
After deleting the account icon for that old (and non-functining) settings: 220!
WHERE ARE ALL MY EMAILS FOR THE SAME ACCOUNT JUST WITH DIFFERENT SERVER SETTINGS???
*as i wait for help from SMARTER people than me (guess that's no saying much, eh?) here i am promising NOT to emtpy system trash of MAIL app trash, and PRAYING that that might help some course of rescue.
Standing, (VERY) nervously by,
David M

Hello David.
Before deleting an account in Tiger Mail, the following warning message is provided:
Are you sure you want to remove the (account type here) account “XXXXXXXXXX”?
This will permanently delete the account setup information, mailboxes, and messages from your computer. Copies of messages on the mail server, if they exist, are not affected.
This is usually ignored or not completely understood but is based on the Mail.app filing structure so now the long winded answer for the reason.
Many other email clients utilize a single large database file which is not dependent on individual account and associated mailbox filing. When creating an account in Mail, an account named folder (named by the user name and incoming mail server for the account) is created in the Mail folder at Home > Library > Mail using the Finder. For POP type accounts, the following mailbox (mbox) folders are created within the account named folder when the function is used by the account: INBOX.mbox, Drafts.mbox, Sent Messages.mbox, Deleted Messages.mbox and Junk.mbox (when Junk mail is set to automatic). The mbox folders within the account named folder represent the account named mailboxes under In, Drafts, Sent, Trash and Junk (when Junk mail is set to automatic) in the Mail.app mailboxes drawer.
When deleting an account in Mail, the account named folder at Home > Library > Mail is deleted at that time and as the warning message indicates, the associated account mailboxes within the account named folder are also deleted. You must select OK after the warning message appears.
It would be preferable for the account named folder to be moved to the hard drive Trash can which requires an additional step to delete but this is not what occurs.
To have any hope of recovering your data, you need to immediately stop using your system and then purchase a copy of a recovery tool such as Tech Tool Pro (Micromat) or Data Rescue (Prosoft Engineering), both of which have data recovery tools. I've not used Data Rescue, but I've seen reports that it recovers files that the others cannot, so it might be your best hope. The chances generally aren't really good even so, but short of sending your drive to a data recovery service (expensive), such utilities are your only hope.
Note that the more you use your system before you attempt recovery, the more likely it is that the system will overwrite the sections of the drive where the data you want to recover is stored, rendering it unrecoverable by any means. You should therefore stop using the system completely until you get and try to use one of the file recovery tools.
This also emphasizes the importance of maintaining a regular backup of the Mail folder and other important data.

Sent messages not saving on Exchange server

Does anyone know how to get emails sent from an MS Exchange account in Mail 8.2 to save (either in Sent folder on local machine or preferably on the Exchange server)?
"Store sent messages on the server" is selected, but this doesn't work on any of my Exchange accounts. Mail is set to automatically maintain exchange account settings. At the moment I'm BCC'ing all sent messages to myself and then dragging them into the relevant Sent folder, which is syncing with server so I can see messages on other computers, but this isn't really satisfactory long term. The problem has only arisen since "upgrading" to Yosemite.

Something is wrong with the Mail app the last week and half or so. Messages are disappearing, not getting synched, don't stay in the saved folders they are moved to, jump back at later dates (even days later) to the original inboxes, etc. Very unstable and unreliable. It was working better for a few months before this latest update, but is an absolutely messy nightmare right now. Changes made in Apple Mail are not getting reflected in other mail apps or on the external mail servers in a reliable, usefull manner. Some do, some don't. Use another mail app until Apple gets this fixed.

My newly setup Thunderbird program doesnt access the Sent items of my Yahoo account although it downloaded all of my Inbox tray. How can I do this?

Please explain how to configure my Thunderbird to download all of the Sent emails stored in my Yahoo account as well as the Address Folder . I eventually want to transfer all from one Yahoo account to another then close that first Yahoo account down knwoing that I have copied all of my valuavke email data over.

Assuming Verizon POP service
Point 1.
Tools menu > Account settings > server Setting
Setting the retention there actually deletes stuff on the server.
I like delete immediately.
Point 2
Thunderbird keeps track of where it is up to with the server using a file popstate.dat that is stored in your profile folder. If the file is damaged or not updated (usually the anti virus cut the connection to quickly) then the situation you see occurs as the "where we are upto" information is gone.
Point 3
Tools menu (alt+T) > Diskspace > provides further options for managing mail on the server (and in Thunderbird) including automatic aging.
Point 4
This add-on can help remove the duplicates https://addons.mozilla.org/en-US/thunderbird/addon/remove-duplicate-messages/?src=ss

Sent items not syncing

Hi, my account recently updated from Yahoo to Btinternet, however now my sent items are not syncing with my iphone and I have lost all historic sent items before update? Anyone have the same problem?
Thanks
Tina

I had the same problem when I switched from Yahoo to BTinternet. I think I have fixed it as follows:
Settings
Mail,contacts,calendars
BTInternet (or whatever you have called your BT account)
Account
Advanced (scroll down to find this)
Sent mailbox
Check that correct version of sent mailbox is ticked - I found that it was using one called Sent messages but there was also one called Sent further down the list. I ticked that one instead, then went back 2 pages and clicked done. In the email app I can now see all my sent messages. (I had to transfer the messages I sent before finding this out into another mailbox first so I could move them to the correct sent box afterwards.)
I'm on iPhone 4s iOS 7 so some steps may be different for you but hope this helps!

Sent items not syncing with Exchange

I've got a problem whereby my mailbox has now successfully synced with my Exchange server in Snow Leopard Mail. The problem I have though is that my Sent items box is completely empty, like it just hasn't synced with it (it doesn't even look like it's trying to sync). Is there a setting I'm missing or am I doing something stupid?

Hi All
Just to add my solution in here. I was gaving the issue where all of my mail had synchronised, and all of my ical and all of addressbook. However, my sent mail folder was not syncing, and worse still, no new sent mail was being saved off in sent mail.
Initially I thought it was a mailbox size thing, so I archived off the majority of my mail on another machine, deleted the sent mails, and then let the other machine sync with Exchange.
However still the same issue on a tiny mailbox. After seeing this thread (pointed here by Apple Tech support - thanks Clement) i deleted all sent mails on another machine, jumped back onto mac mail.app and all was well.
I still have a weird issue with delinquent emails in sent mail that wont delete, but I can live with that.
I too wish that Apple would make a more robust mail application - Apple ProMail as part of the iwork suite anyone??

Sent items not saved -- delete accounts/settings/preferences

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