Sent laptop in for repair, the address given was WRONG!
I sent my laptop in for repair the begining of February. When I recieved the box to ship my laptop off it came with instructions on packaging and shipping procedures. The address I was given to sen my laptop said is it an HP Repair Center and has been recieved at this address and sign for per tracking number, Hp says they have not recieved it, because it is not at the right location. I call every 24-48 hours as directed for a solution to this problem as I am told.
I always wanted an hp laptop. Never could afford one and received this as a christmas present. I am so upset about this and Im getting very frustrated! I did exactly as the instructions said and sent it where is said to be sent and no one is helping with this issue. I still have the instruction paper that states the address but keep getting told it is not a repair center and that it is the wrong address.
I was told over and over not to send it in for repair because there are always issues with something happening to peoples products, but I took the chance anyways. I really wish I didn't now!!!
WHAT DO I DO??? PLEASE HELP!!!
@meljohnston ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
I work for HP. However I speak only for myself, not for HP nor anyone else
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