Sent Touch in for repair...they're sending it back...are my files gone?

Hello all,
I just sent my iPod Touch 3G (64gb) to Apple for repair. I recently got the following email...
Thank you for choosing AppleCare Service.
Our technicians have performed full diagnostic checks on your IPOD TOUCH (3RD GENERATION) and have been unable to reproduce the symptom(s) you reported when you requested service. As a result of our tests, we can confirm that your product meets Apple specifications for performance, usability, and functionality.
As part of our assessment and test procedures, your product has had the latest software and firmware updates installed. It is now being returned to you, and you should expect to receive it within two business days along with a letter that provides details about our assessment.
Does this mean that they've wiped my iPod when they put the new software in? Or will all my music/videos still be there?
Thanks for your help.

The apps, music and videos should all be there. And if they aren't, your iTunes on the computer which you sync your iPod with has all the back-up of your files. So no worries!

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Hello all, I signed up here to ask this question. First, I will give background information.
I've had this X60s for almost three years now, and up until last Saturday it worked fine. It is a Core Duo (not Core 2) model that came with 1GB of RAM. Since I leave the more intensive tasks like gaming to a desktop, I was hoping to use this machine for at least another two years, and when I bought the Thinkpad brand, I had every confidence it could do so. On Saturday, I packed the laptop into my bookbag with a few other things and travelled with it for about an hour, something that I do often. Upon removing the laptop from my backpack, I noticed it would not turn on, and none of the indicator lights would turn on, despite having battery pack, AC adapter, or both attached. I was quite certain that the power-button trick would work, however, it did not. There was no external physical damage to the laptop, and reseating the memory didn't help either. I was getting ready to take it apart until I called Lenovo and found out I was still under warranty. At the time I assumed that the depot technicians probably have far more experience dealing with Thinkpad laptop issues than I do, so I decided to send it in for depot repair.
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Message Edited by slu on 07-03-2009 11:18 AM

most likely they don't have the parts in stock, so they will have to ship it in from somewhere else, this could take couple of days to couple of weeks, depending on the availability of parts and where it is shipping from. But if they don't return it to you within two weeks, you could ask the Lenovo whether a loan laptop can be offered till the broken laptop is repaired. You have to call Lenovo to discuss the available options.
I have a X60s and X60, both works great, the X60 is from cousins whom pretty much shattered the magnesium chassis, when he accidentally threw against the brickwall... it is still ticking along fine, apart from the cosmetic damage.
Regards,
Jin Li
May this year, be the year of 'DO'!
I am a volunteer, and not a paid staff of Lenovo or Microsoft

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@meljohnston ,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.
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