Service centers @ Bangalore, India, Pathetic!!

Question

I recently bought Nokia 603, after 15 days of use, a liquid started coming out of battery, which started erasing the printed text inside the handset. When took the care center (Silk Tele Services) , they said IMEI number is erased, and thick liquid is coming out and marked as damaged phone and said, its out of warranty now.
Now, is that my fault!!without even trying to have a thorough check, they are just marking phones as damaged on fly.

Answer 1

#NokiaIndia i hope at least you will hear my plea , Last month i got a Lumia 1520 as a Birthday gift from my Brother. It worked fine , i loved each and every feature in that phone in fact it was an amazing change from my Iphone 4 . Sadly right after 3 and half weeks it fell from my hand from my pocket to the floor the screen cracked from the inside , The top right corner got smudged and the network bars just dropped with a no signal symbol . So immediately the very next day as any other Nokia Customer would do , I just went to the #NokiaCare , Explained to them about all the issues and i was ready to pay for all the damages just to get my phone back in Hand They registered and wrote all my issues with details . The #Nokia service agents promised me they would repair the phone . I was satisfied with their promising hospitality went back home with a belief that they would repair my phone. So they called me after 4-5 days just to tell me that the screen is shattered from the inside and the network component is bend so those two should be replaced , Then i asked them for the estimate they gave me a sum amount of 15,000 Rs just for the screen and Rs4000 for replacing the network component and additional 500rs as service cost . I asked them about the warranty and they told me warranty can't be used to cover physical damage . Sad for me i never thought about getting an Insurance back when i got the phone so they indirectly blamed me . And then i said yes to the technical person involved to continue the repair process , Nokia Care asked me to give them 15-17 days time to repair the phone. Suddenly to my horror one of the Service agent gave me a call and tells me ''Sir sorry to say this Only your phone screen can be repaired and not the network component'' . I asked her ''What's the use of a phone which i can't use to make calls'' . She just gives me a reply saying ''I Don't know'' . I Wonder how did #Nokia Service Agents instead of treating a Customer as King as well as satisfy them with their complaints say something like that. Then i spoke to some technical expert in that branch he tells me the network component is bend and he will replace the component which can get the phone back to normal. I Wonder how can a network component bend just like that from a fall ? I Believe #NokiaIndia #Nokia #Lumia is known for their durability . I just can't believe if its they drop that caused it or maybe a Manufacturing defect . In spite of all this i was ready to pay the whole amount just to get my phone back because i loved that set . Today i get a call from Nokia care , They told me they can't repair the phones network component i asked them what do i do they asked me to go and collect the phone and that they can't repair the phone. Depressed and Unhappy i went to the care center they gave me back my phone , Giving it a look i found that the casing wasn't done properly below the volume button the case bulged out i showed it to the concerned person who was in charge with me she just took the phone and did nothing but give it back . So my question to #NokiaIndia  #Nokia is how can something be unrepairable just from a fall ? Its not like i broke the phone into two and gave it to the #Nokiacare just to do some miracle and get it back alive . Its totally a functioning phone with a shattered screen from the inside , Smudged right top corner and network component with a manufacturing defect . I Don't think just from a fall it can get bent . Really Disappointing customer care service firstly , charging a bomb to the customer just to repair it . Even after all this drama telling the Customer that the phone can't be repaired . JUST THREE AND HALF WEEK OLD PHONE WORTH 47K .. Am i supposed to just forget the phone ?? or do i get any justice at all ? But seriously thanks to the amazing Nokia Care agents who Indirectly asked me to just forget my phone . Really disappointing , I pray that no one should go through a situation just like this . Spending a Bombshell for the phone and the company themselves can't repair what they made ... Hopefully someone serves justice to Customers who would have faced similar experience from the official #Nokia #Nokiacare service executives . Or does it just happen in India because of the emotion-less Service agents that i encountered with . #Nokia #Lumia #NokiaIndia #Microsoft. Hope this goes Viral and my phone gets replaced or repaired .
Thanking you
Unhappy Customer