Service charge on 90 days of warranty time

Hi guys
I just bought a new MacBook Pro retina display on December 2012.
Yesterday I want to restore it to factory settings. I follow the guide after restart macbook while holding down the command + r keys...and so on. Unfortunately after 3x I had tried to downloaded and installed fresh Mountain Lion were always failed.
Finally I went to nearest Apple Authorized Service Provider, which
is ZOOM at Bandung, Indonesia to fix my problem.
But they charged me $20.64 for just fixing my problem, which were always failed to restore to factory settings.
My question is, does in the warranty period of 90 days, I have to pay $20.64 to solve my problem.
The Apple Authorized dealer insist, they can charge because it was my fault, which failed to restore to factory settings.
Do you think I should pay the money?
Thanks & regards

An Apple/Mac Authorised service center is NOT Apple. They are a private business and can charge whatever they want for whatever service they provide. Your problem is not a Warranty issue as nothing in or on the computer failed. It is a User issue as you Wiped the drive all by yourself.
You need to use the Apple Online Internet Recovery system to get the correct version of Mt Lion 10.8.2 for your Mac. You do that by holding down the Command+Option+r keys at startup, holding them down until you see a Spinning Globe in the center of the screen. Once that loads you should be able to download and install the correct version of Mt Lion for your system.

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    [code]
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    US    AL    S     1     Administrative Fee $2.00              
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    US    CO    S     1     Admin. Fee $5.00 per Month            
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    US    CT    S     1     No provision                          
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    US    DC    S     2     $5.00 on First $2.00 all other-Florida
    US    DE    S     1     $5.00 on First $2.00 all other-Florida
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    US    IA    S     1     Administrative Fee $2.00 per payment  
    US    IA    S     2     $5.00 on First $2.00 all other-Florida
    US    ID    S     1     Admin Fee $5.00 per payment           
    US    ID    S     2     $5.00 on First $2.00 all other-Florida
    US    IL    S     1     Admin Fee $5.00 per Month             
    US    IL    S     2     $5.00 on First $2.00 all other-Florida
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    US    KY    S     2     $5.00 on First $2.00 all other-Florida 
    US    LA    S     1     Admin. fee $5.00 per payment           
    US    LA    S     2     $5.00 on First $2.00 all other-Florida 
    US    MA    S     1     Admin fee $1.00 per payment            
    US    MA    S     2     $5.00 on First $2.00 all other-Florida 
    US    MD    S     1     Admin fee $2.00 per payment            
    US    MD    S     2     $5.00 on First $2.00 all other-Florida 
    US    ME    S     1     Admin fee $2.00 per transaction        
    US    ME    S     2     $5.00 on First $2.00 all other-Florida 
    US    MN    S     1     Admin. fee $1.00 per payment           
    US    MN    S     2     $5.00 on First $2.00 all other-Florida 
    US    MO    S     1     Admin. Fee $6.00 per Month             
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    US    MS    S     1     Admin Fee $2.00 per payment            
    US    MS    S     2     $5.00 on First $2.00 all other-Florida 
    US    MT    S     1     Admin. Fee $5.00 per Month             
    US    MT    S     2     $5.00 on First $2.00 all other-Florida 
    US    NC    S     1     Admin Fee $2.00 per payment            
    US    NC    S     2     $5.00 on First $2.00 all other-Florida 
    US    NE    S     1     Admin Fee $2.50 per Month              
    US    NE    S     2     $5.00 on First $2.00 all other-Florida 
    US    NH    S     1     Admin Fee $1.00 per payment            
    US    NH    S     2     $5.00 on First $2.00 all other-Florida 
    US    NJ    S     1     Admin Fee $1.00 per payment            
    US    NJ    S     2     $5.00 on First $2.00 all other-Florida 
    US    NM    S     1     Admin Fee $1.00 per payment            
    US    NM    S     2     $5.00 on First $2.00 all other-Florida 
    US    NV    S     1     Admin Fee $3.00 per payment            
    US    NV    S     2     $5.00 on First $2.00 all other-Florida
    US    NY    S     1     $5.00 on First $2.00 all other-Florida
    US    OH    S     1     Greater of $2.00, or 1% of payment    
    US    OH    S     2     $5.00 on First $2.00 all other-Florida
    US    OK    S     1     $5.00 per pmt; up to $10.00 per month.
    US    OK    S     2     $5.00 on First $2.00 all other-Florida
    US    OR    S     1     $5.00 per month.                      
    US    OR    S     2     $5.00 on First $2.00 all other-Florida
    US    PA    S     1     Admin fee 2% of payment               
    US    PA    S     2     $5.00 on First $2.00 all other-Florida
    US    PR    S     1     Will be stated on order               
    US    PR    S     2     $5.00 on First $2.00 all other-Florida
    US    RI    S     1     Admin Fee $2.00 per payment           
    US    RI    S     2     $5.00 on First $2.00 all other-Florida
    US    SC    S     1     Admin Fee $3.00 per payment           
    US    SC    S     2     $5.00 on First $2.00 all other-Florida
    US    SD    S     1     $5.00 on First $2.00 all other-Florida
    US    TN    S     1     $5.00 per month; or 5% of payment     
    US    TN    S     2     $5.00 on First $2.00 all other-Florida
    US    TX    S     1     Admin. Fee $10.00 per Month           
    US    TX    S     2     $5.00 on First $2.00 all other-Florida
    US    TX    S     3     Admin Fee contuining at $2.00 - Florida
    US    UT    S     1     One-time $25.00 fee                   
    US    UT    S     2     $5.00 on First $2.00 all other-Florida
    US    VA    S     1     Admin. fee $5.00 per payment          
    US    VA    S     2     $5.00 on First $2.00 all other-Florida
    US    VT    S     1     Admin. Fee $5.00 per Month            
    US    VT    S     2     $5.00 on First $2.00 all other-Florida
    US    WA    S     1     $10.00 for first; $1.00 for all other 
    US    WA    S     2     $5.00 on First $2.00 all other-Florida
    US    WI    S     1     Admin Fee $3.00 per payment           
    US    WI    S     2     $5.00 on First $2.00 all other-Florida
    US    WV    S     1     Admin. fee $1.00 per payment          
    US    WV    S     2     $5.00 on First $2.00 all other-Florida
    [/code]
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    Suresh Datti
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