Service Contract creation from Quoting
Hi All,
Is there a way to create service contracts directly from Quoting..?
Thanks,
Dinakar.
Dinakar,
IB is created as soon item is received into inventory if the item is IB trackable. After that we keep updating it (if it non-serial control they keep splitting the instances to create new ones). If you ship the staus and ownership changes keep happening.
Essentially I am not sure whether you are negotiating the contract for a product that you have already sold(shipped) to the customer or you are trying to create a contract for product you are trying to sell (you are negotiating product pricing and service pricing and want to ship and create contract).
If it is first case you always refer to the customer product as service reference and then create contract from quote (enhancement). You can use Post hooks to generate an event and create contract based on that based on the quote acceptance process.
In the second case you have to ship the product to the customer hence you are creating a sales order and shipping it. So if you enter service references in the quote they will automatically flow down to the order and will create a service contract once you run the integration program.
Hope I am clear in my explanation.
Thanks
Nagamohan
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