Service order and its use...

Hello Experts,
Can anybody explain me what is service order and sevice quotation and billing is done for it.In what scenario it is in use ??
Please send me some links and documents on that topic and transaction codes also...
Will be very greatfull if get some early reply..
Thanks and Regards

Check [this|http://help.sap.com/erp2005_ehp_03/helpdata/EN/50/74d5f1a72111d3a6c40060087a7a74/frameset.htm]

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How to find the Service order and its status..

Hello,
How see the status of the service order...
i have to search for all the service orders where all of them completed once....
which tables, fields are useful.
Please help to solve this issue.
thanks for yoru cooperation

Hello Gun,
How to see the status desciption for example
I1005
I1004
I1002...etc
waht I1005 means. I have to display status of each service order in the list , here i can not display I1005 is the status, instad i have to diplay I1005's desciption.

How to create Service Order and then Invoice    using   IW31

I have problem to create   Service Order and then Billing,
               could anyone tel me ,what is process flow.
Thanksa in Advance.

Hi Suniel,
PLease take a look at:
Re: Problem to create Service Order using   IW31 and then Invoice for that
Best regards,
demas

Service Order and Sales Order Integration

Hi All,
Through the requirement class settings in customizing, I have managed to generate a service order in the background upon creation of sales order.
To achieve this I have maintained the following settings:
Order type = OR
Sales document item category TAD
- Item Cat TAD is linked to Requirements Type SERA (SD IMG->Determination Of Requirement Types Using Transaction)
-- Requirements Type SERA is linked to Requirements Class 203 (SD IMG->Define Requirements Types)
--- Requirements Class 203 is lined to order type SM01 (SD IMG->Define Requirements Classes)
I have also maintained my service material 'ZPBK001' in OISD screen. So, system allows me to create a sales order for this service material and service order is generated in the background.
However, my requirement is to not to generate service order in the background but just create a sales order. Then manually create a service order and also manually enter the sales order as an SDI settlement object in the service order.
So to achieve this, if I remove the service material from OISD screen, then system doesn't generates service order in the background but gives an Information (not an error or warning) message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A
Its only an information message and when I tick it as ok then system gives another information mesage saying:
Error when processing Service order
So the result is service order is not generated in the background which is fine as per my requirement because I can manually create a service order and then manually enter the sales order in the service order.
However, during the creation of sales order, is there a way that I dont get these information messages regarding service order not being generated in the background?

Hi Pete,
Thank you for your reply. As per your suggestion I have removed the "Transfer of requirements" check from SD IMG->Define Requirements Classes. However, when I create a sales order, system still gives me the pop-up Information message saying:
No entry for plant 1200, service object 01 ZPBK001 in table T399A which is because I have not maintained service material in OISD screen.
Also, I get the information message as:
Error when processing Service order
The first information message regarding service material is ok. However, is there a setting that I can maintain that I dont get the second message regarding error when processing service order?
I also checked item category details in VOV7, there is no settings for transfer of requirements in vov7

Set Service order and Notification to 'Technical Complete.

Need to set service order and notificatin to teco. Use below logic and it works fine for Service Orders but
it doesn't set the Notification to NOCO.
Can anybody please help?
Thank you very much
Juergen
lit_methods-refnumber         ='000001'.
lit_methods-objecttype        = 'HEADER'.
lit_methods-method            = 'TECHNICALCOMPLETE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_methods-refnumber         = '000001'.
lit_methods-objecttype        = ' '.
lit_methods-method            = 'SAVE'.
lit_methods-objectkey         = g_order.
APPEND lit_methods. CLEAR lit_methods.
lit_header-orderid        = g_Order.
lit_header-NOTIF_NO       = viqmel-qmnum.
lit_header-TECO_REF_DATE = sy-datum.
lit_header-TECO_REF_TIME = sy-uzeit.
APPEND lit_header.
   lit_header_up-orderid     = 'X'.
   lit_header_up-NOTIF_NO    = 'X'.
lit_header_up-FINISH_DATE = 'X'.
lit_header_up-BASIC_FIN   = 'X'.
APPEND lit_header_up.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
      TABLES
         it_methods         = lit_methods
         IT_HEADER          = lit_header
         IT_HEADER_UP       = lit_header_up
         return             = G_return.

Hi,
There is no diffrerence between service order and service order notification.
Its better if we can say - IW51 is for Service Order Notification
Generally when request is initiated by the customer or distributor to the retailer then the retailer will create a service order with the detail further process.
Regarding IW31 no proper idea. I have worked in SO notification only.
Regards.
Abinash.

Pricing date for Service Order and Service Confirmation

Hi,
I cretated a Service Confirmation as followup for Service Order.
Client is asking "Pricing Date" should be same Same in Service Order and Service Confirmation. But, I am not seeing any such field in the screen.
I need to check T&C field and Zone field. But, I am not seeing these fields also.
Can you please let me know, where can I find this fields. (In which assignment block).
Thanks,
Sandeep
Edited by: Sandeep Reddy on May 31, 2010 7:21 PM

Hi,
I think by PRICING DATE they mean BILLING DATE.
In date profile of SERVICE ORDER and SERVICE CONFIRMATION you assign the BILLING DATE date type (i think it is there in the standard itself- however just ensure it).
Or customize a PRINCING DATE date type in the DATE PROFILE of SERVICE ORDER and CONFIRMATION and copy the date set in SERVICE ORDER to SERVICE CONFIRMATION.
This is one strategy you can use.
Regards
Surendra More

Question about the rescheduling of a Sales Order and its Production Order

Hello Everybody,
I experience something strange with the rescheduling of a Sales Order and its corresponding Production Order.
It will be easier to explain with an example...
For a material, I have created a Sales Order.
And from this Sales Order, I have now a Production Order converted from a Planned Order generated by the MRP Run.
This is what I have in transaction MD04:
SALES ORDER
AV DATE: 20/02/2008
GR DATE: 20/02/2008
PRODUCTION ORDER
AV DATE: 20/02/2008
GR DATE: 18/02/2008 (GR process time is 2 days).
==> OK !
Now, I have to reschedule the Sales Order one week sooner.
SALES ORDER
AV DATE: 13/02/2008
GR DATE: 13/02/2008
After transaction COHV to reschedule the Production Order, I have:
PRODUCTION ORDER
AV DATE: 15/02/2008
GR DATE: 13/02/2008
But I expected to have:
PRODUCTION ORDER
AV DATE: 13/02/2008
GR DATE: 11/02/2008
Do you have an idea about what is wrong?
Thanks in advance for your help on this subject.
Regards,
Rudy

Hello.
Thank you for your reply.
But in fact, I am doing some tests on a test platform, which is using an "old" copy of production database.
So, there can't be data already scheduled for the dates I am using.
Moreover, I just tried now to do the same with dates in November 2008, exactly with the same results.
In production platform, they experience this problem too.
Summary of my new test:
Before rescheduling:
SALES ORDER:
AV. DATE = 20/11/2008
GR. DATE = 20/11/2008
PROD. ORDER:
AV. DATE = 20/11/2008
GR. DATE = 18/11/2008
After rescheduling of one week sooner:
SALES ORDER:
AV. DATE = 13/11/2008
GR. DATE = 13/11/2008
PROD. ORDER:
AV. DATE = 15/11/2008 (ipo 13/11/2008)
GR. DATE = 13/11/2008 (ipo 11/11/2008)
I really don't understand why I don't have the same kind of dates as the ones I get before the rescheduling...
In my mind, I expect to have all these dates set back of one week...
Regards
Rudy
Rudy

How I can get the Billing Type for the sales order and its items

How I can get the Billing Type for the sales order and its items. I mean from which SAP tables and how?

Hi,
You need to use two tables.
First use VBFA. Enter the sales order number in the field Predecessar and the value M in SubCt field. This will give all the billing document number for the sales order items.
Then use the billing document numbers in table VBRK, where in you can get the billing document type.
Regards,

Difference between service order and repair order?

hi all,
pl help me in understanding the difference between a service order and repair order.
pl tell me what is the process to create service order?
what is the process to create a repair order?
how we will know by looking into the order whether it is a service order or a repair order.
thank you,
hun

Hun,
Provides support for the complete Service processing lifecycle from Service Quotation creation to Billing. A service order is created if the customer has to be billed for services like utility usage, no. of pages printed (using counters etc). Service Order processing includes integrated validation of service contract price agreements and warranty entitlements.
The cycle is :
Business Scenario Service quotation and service order management
A.     Make inquiry Customer contacts and requests for quotation
B.     Create and communicate quotation service rep. creates a quotation and sends it to the customer
C.     Accept the quotation
D.     Convert quotation into service order and release the order
E.     Create and optimize assignments - The Resource Planner assigns any field service tasks to one or more of his Field Service Representatives
F.     Execute assignment, perform confirmation - The Field Service Representative performs the service assignment at the customer site and performs confirmation for the work done, materials used and so on
G.     Approve confirmation, assign costs - The Service Manager checks and approves the confirmation data and decides which costs should be billed to the customer
H.     Bill customer, perform analyses - The Service Manager triggers billing of the customer and performs analyses of the complete service order processing cycle
Where as a repair order would be created when a customer finds a defect in say a product and the requests for a repair of replacement.
The cycle is:
The business scenario
1.     Enter repair request
The customer calls the service organization to request a repair. The agent enters the repair request. The system checks whether a warranty exists.
2.     Send in defective product
The customer sends in the product using the given return material authorization number.
3.     Plan repair steps
A service representative performs the technical analysis and enters the inspection result (causes, tasks, etc.). He decides what action should be taken based on the inspection result.
4.     Create service quotation
The system calculates the price for the planned repair and required spare parts, according to the price agreements in the service contract, and the warranty costs. The agent generates a service quotation.
5.     Perform confirmation
The customer accepts the quotation. The service representative repairs the product and confirms his working times and materials used. He also documents the inspection results.
6.     Return repaired product
The service representative returns the repaired product to the customer.
7.     Create invoice
The service representative triggers customer billing, based on the confirmed time and spare parts used, and in accordance with existing warranties and specific price agreements.
8.     Analyze defect reasons
Using predefined queries and reports, the service manager analyzes the most important defect reasons.
Refer to CR700 - Service for details info.
Regards,
Julius

Delta update for Cube : 0CRM_PRI - Service Orders and Confirmations: Item

Dear experts,
For Cube : 0CRM_PRI - Service Orders and Confirmations: Item
Source data is from Two ODS
1. Confirmations (Item Data) : 0CRM_CNFI and
2. Service Orders: Item Data : 0CRM_PROI
I have done Init upload to this cube from both this ODS.
I am not getting delta option to this.
When I am trying update Delta after init from ODS message is No new deltas in DataStore object 0CRM_PROI for update. No delta option available . It is showing Initial and Full Update option only.
How i can initiate delta option for this Cube ? Please update us.
Thanks in advance.
Regards,

Hi,
you can use DTP's to laod data from ODS to cube .. it will take deltas ..
With a data transfer process, you can transfer data either in full extraction mode or in delta mode. In full mode, the entire dataset of the source is transferred to the target; in delta mode, only the data that was posted to the source since the last data transfer is transferred. The data transfer process controls delta handling and therefore allows you to fill several targets with different deltas from one source. With a data transfer process, you do not need to explicitly initialize the delta method as you do when copying data with an InfoPackage.
or you can create a sepeate Ip for delta apart form full and init .. that will laod delat data in cube ..
Regards,
shikha

What is RID in non clustered index and its use

Hi All,
I need help regarding following articles on sql server
1) what is RID in non clustered index and its use.
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Regards
Rahul

Next time Please ask single question in a thread you will get better response.
1. RID is location of heap. When you create Non clustered index on heap and
lookup happens to get extra records RID is used to locate the records. RID is basically Row ID. This is basic definition for you. Please read
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VAS is simple terms is amount of memory( virtual ) 'visible' to a process, a process can be SQL Server process or windows process. It theoretically depends on architecture of Operating System. 32 bit OS will have maximum range of 4 G VAS, it's calculated
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VAS acts as layer of abstraction an intermediate .Instead of all request directly mapping to physical memory it first maps to VAS and then mapped to physical memory so that it can manage request for memory in more coordinated fashion than allowing process
to do it ,if not it will soon cause memory crunch.Any process when created on windows will see virtual memory according to its VAS limit.
Please read
This Article for detailed information
Please mark this reply as answer if it solved your issue or vote as helpful if it helped so that other forum members can benefit from it
My Technet Wiki Article
MVP

How to create a service order and check the internal order in R/3

Required Solution:
1. How to copy existing service order and create new one and check the internal order in R/3, whether the certain service order is correctly created in r/3, can you polease explain the steps plz.
2. If i am creating service order by service template finally the service order is getting created but it is not showing me in the table iaom_crm_aufk, how to check this.
can any one help me in this issues as soon as possible.

Hello Zita,
Try to restart your portal after creating <b>ServiceUser</b> in both UME and KM.
One more major difference between ServiceUser and normal portal user is that a ServiceUser does not have a UserAccount (IUserAccount)
Object serviceContext = null;
        try {
            serviceContext = AccessController.doPrivileged(new PrivilegedExceptionAction() {
                public Object run() throws WcmException {
                    return ResourceFactory.getInstance().getServiceContext(CONTRACT_SERVICE_USER);
        } catch (PrivilegedActionException e) {
            logger.severe(e, "ResourceContext for the technical " + serviceUser +
                 " user could not be retrieved.");
IResourceContext resCtx = (IResourceContext) serviceContext;
So I modify all KM resources with this resCtx.
Hope this helps ...
Greetings,
Praveen Gudapati
p.s. Points are always welcome for helpful answers

Technical link between a PM order and its operations (routing number)

Hi all,
I would like to know how to make link between a PM order and its routing number for operations in the order (field AUFPL) ?
Thank you.
Regards.
Laurent.

Hi again,
I just found function module CO_DB_HEADER_READ.
With Order Number as import parameter you got in export parameter CAUFWA value AUFPL.
Then with +AFV+* tables, you have operations data.
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Production order and its Purchase order after MRP

Dear Expert,
I am wondering does SAP B1 2007 provides functionality about a production order and its purchase orders generated after a MRP will be marked so that I can check the corresponding purchase orders of a production order ?
Thanks,
Deckard

Hi Suraj V ,
Thanks for the reply, I have more questions about,
(1) is it possible to trace those purchase orders from the production order?
(2) is it possible to reserve those purchase orders of a production order because I found that the system allow another production orders to take the inventory by the receipt of the purchase orders marked by the other production orders?
Thanks a lot
Deckard

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Hi friends,
can u pls help me in giving some details about this in ERP
Different types of Planning Bills in Master Planning and its use in Industry.
Thank you
Chandra

Dear Chandra,
I will suggest you to visit http://sap-img.com/sap-sd.htm. There is a separate section of Billing on this link. It will give you the overview of billing in SAP.
Moreover there is a separate section of FAQs with answers which will help you in great deal.
Hope this helps you.
Do award points if you found them useful.
Regards,
Rakesh

Service order and its use...

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