Service order based on sold to or ship to

Hello ,
I have two questions.
1. How can i pull the service orders based on sold to or ship to , pl advice.
2. How can i pull the service orders based on object family ? what is the table for object family in service ?
Nitin

Hi Nitin,
1. How can i pull the service orders based on sold to or ship to , pl advice.
User Functional modulte(SE37) CRM_BUPA_READ_ORDER_OBJECTS and enter bp number and excute
2. How can i pull the service orders based on object family ? what is the table for object family in service ?
Table for Object family : T371K
Regards
Narayana

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ORDERS 05 idoc sold to and ship to party?

As far as i know the ORDERS 05 idoc is for sales order which we get from the customer who wants to but products from our company.
In the idoc there is a segment E1EDKA1 contain sold to party and ship to party fields. What is the significance of these fields? What values are filled for these fields? Are these 2 fields also part of any other idoc?
In real time from xi point of view from which system to which system this data will move?
I have checked few documents on sold to and ship to party but ended up getting more confused.
Please help me with the answers.
Regards,
Suresh.

Hi Suresh,
The Sold to and Ship to party details from posted IDOC type ORDERS 05 are not at all in relation with the data moving from XI to whcih are sender and receiver systems.
You are right as the ORDERS 05 is used for Sales Order.
While creating the sales order we need to specify the Sold to party and ship to party information. this gives the information about the party against which you have generated the sales order and the the ship to party will indicate the location specific branch of the customer party.
For.eg. the customer will be requesting for the sales order and he wish to deliver the order at his particular branch then Sold to party--Customer No and Ship to party i.e. Location specific details are required.
Thanks
Swarup

Sales Order with different sold to party & ship to party

Hi experts,
We have one sold to party customer code DE0009 . There is no other ship to party code assigned with this customer in the masters. but still user can make Sales order with Sold to party DE0009 & another ship to party code ( DN0020 ) which is not assigned.
Ideally , system should restrict it .
Please guide us how to control.
Regards,
( Rajneesh Gulati )

Hello Rajneesh Gulati,
Ship-to party doesn't have to be assigned to the sold-to party in the master data.
You can kindly refer to Note 380507 which can provides you with more info.
Best regards,
Miri Shimony
Solution Management
Globalization Services

Service order search based on IBASE is not working

Hi All,
I am facing one Issue in CRM web ui..when we search service order based on the referenced installed base id it's not returning the proper result..if we have multiple service orders for the IBASE id it's returning only few values some times even though if we have service order associated with IBASE id it's not returning any value..
I am guessing it's returning wrong result..
I wanted to check which logic has been written for this search result or is it using any search help table.. Could you please help me where we can find the logic written for this search criteria..
Please find the screen shot for your reference..I appreciate your help in advance..
Thanks,
Susan.

Hello,
I found the following:
If you fill someting in the fields REFOBJ_IBASE, this value is being converted into a GUID internally
This happens in function CRM_BSP_OIC_1O_SEARCH_FROM_RF
So you have to make sure that the search field REFOBJ_IBASE points towards the field CRMD_SRV_REFOBJ~GUID_OBJECT ( via table CRMC_REPDY )
And even then I have the impression it only works when you only fill the Ibase in the order. When you fill the component there is a different GUID.
In my case I found out it is even more complex, so I will need to create my own search field (extend search structure )
Regards,
Erwin

Get all service order's based on Installed base?

Hi Expert,
Whats FM's or tables and their relationship for getting service order based on Ibase number?
Thnx,
AK

hey,
Following are the tables:CRMD_SRV_REFOBJ, CRMD_SRV_OSSET to get Service order guid as below sample code.:
FUNCTION z_get_order_from_ibase.
*"*"Local Interface:
*" IMPORTING
*"     REFERENCE(IV_IBASE) TYPE IB_IBASE
*" EXPORTING
*"     REFERENCE(ET_GUID_LIST) TYPE CRMT_OBJECT_GUID_TAB
   TYPES: BEGIN OF ty_ibase,
             guid TYPE crmt_object_guid,
          END OF ty_ibase.
DATA: lv_ibguid   TYPE guid_16,
        lt_guid_ref TYPE STANDARD TABLE OF ty_ibase,
        lt_guid_set TYPE STANDARD TABLE OF ty_ibase,
        lt_guid     TYPE crmt_object_guid_tab.
CHECK iv_ibase IS NOT INITIAL.
SELECT SINGLE ib_guid_16 FROM ibib INTO lv_ibguid WHERE ibase = iv_ibase.
CHECK sy-subrc EQ 0.
SELECT guid_ref FROM crmd_srv_refobj INTO TABLE lt_guid_ref WHERE ib_comp_ref_guid = lv_ibguid.
CHECK sy-subrc EQ 0.
SELECT guid_set FROM crmd_srv_osset INTO TABLE lt_guid_set FOR ALL ENTRIES IN lt_guid_ref WHERE guid = lt_guid_ref-guid.
CHECK sy-subrc EQ 0.
SELECT guid_hi FROM crmd_link INTO TABLE lt_guid FOR ALL ENTRIES IN lt_guid_set WHERE guid_set = lt_guid_set-guid.
et_guid_list = lt_guid.
ENDFUNCTION.
Hope it will help you.
Regards,
Arjun

Report for Material Issued against Service Orders But not Billed.

Hi Experts,
For CRM Service Orders Based on the Reservation number generated in CRM we will make the Goods issue document in ECC.
My Question In CRM Do we have any standard report to see Material issued against CRM Service orders but not billed. i.e. Work in progress.
Thanks in Advance,
Abhinesh

Hi Vivek,
What I wanted to say that you won't get information from VAV about billing since as far as I know it doesn't contain any relevant table.
You should try create a query using LIKP-LIPS-(joint type: left outer)-VBRK. This will connect deliveries to billing document, you can also get SO number. Please try this.
(Sorrowully I don't know which logical database would be good for you)
BR
Csaba

Service Order Creation from a Repair Order - Reg

Hi,
I have a situation where a batch of 100 Pieces of a serialized Serviceable Material has been delivered by a Customer. I have to carry out repair and treat each piece as unique. i.e., a Job Order for each Piece of the Material.
I created a Repair Order, Delivery and perform PGR to inward the incoming Serviceable Material. Now each Serial Number is in stock.
Now, is it possible to automatically create 100 different Service Orders (based on Repair procedure) for each Piece and assign Serial Number to each of these Service Orders ? Or should I have to enter 100 line items one after another manually ?
Thanks.
Raj

Raj,
No, if you want to stay within standard, then you need to create 100 items on the repair order each for one unit, then do 100 seperate goods recipts which will then create 100 seperate orders..
PeteA

Copy General Task List from one service order to another one

Dear Guru,
I have the following questions:
1- From a service order in IW32, how can I see the link between the operations and components?
2- I want to be able to copy all the operations and all the components contained in a service order into another service order for a similar type of equipment. Can someone help me step by step on what needs doing?
KR
Christian

Hello Sebastian,
Many thanks for your quick reply indeed on this.
Now this is the catch: I know that I could create a new service order based on a previously created one using IW31, however in my department they are creating sales orders for equipments in the normal SAP SD flow.
In one the material line they enter a service material which is converted into a ZC03 (Service order) when saving the normal sales order which creates automatically a Service Order number.
Because they create a lot of those service order in that way, they want to be able to populate them with the same list of operations and relevant components all the time.
If they would be using IW31 to make copies, they would have to cancel the previously generated service order deriving from the regular Sales Order in SD which we want to avoid simply because it alters the original sales document flow.
Question:
1- I tried to copy the description of the task lists present in my service order thinking that would also copy the list of relevant and subsequent components defined for each task. The system has only copied the description of the tasks but not the components.
Is there a way we could copy a list of general tasks to automatically have those coming with the relevant components?
Please advise
KR
Christian

Service Order Front Office Process do not allow to go back

Dear All,
We are facing an scenario in which we need to cancel or go back in the creation of isu order process.
The problem is if you are in the creation of service order step and want to cancel or go back to CIC0, the system cancel the process but the service order HAS BEEN CREATED instead of this cancellation.
We have configured our FRONT OFFICE Process with the ISUSMORDER. CREATEBYORDERCODE BOR/METHOD.
We really thank any help in advance or best practices to map this scenario.
Regards.
Nicolas.

Dear Nicholas,
The method CreateByOrderCode is a "dark method", meaning no user interaction.
It creates a service order based on the order code functionality and customizing of IS-U.
What you are doing is to create an order with the method mentioned above and after that you edit the order with the Edit method. Therefore it is not possible for sure to cancel the order.
If you want to for example create the order in a way that the order creation dialog is executed so that in case of an exit without saving the order is not saved. This is a different approach. This is not related to the CreateByOrderCode method because it simple does what is should do: Create service order based on order code in the background.
I suggest to check other methods like BUS2007.Create which are simply doing a call transaction but you have to keep in mind that you are loosing the benefits of all the IS-U order code customizing in this case.
I hope this information is helpful for you.
Kind Regards
Olivia

Restriction to component selection in Service Order

Hi,
Scenario is a Repair Technician selects a Fault Code in the Notification. Component entry (Part consumption) in the Service Order is allowed only if the selected Fault Code requires a Part replacement.
Is it possible to restrict component selection in the Service Order based on Fault code in its corresponding Notification ?
Thanks.
Raj

Hi,
May be u can maintain BOM and while selecting component let him go to LIST and select the maintained component. This may reduce ur errors for selecting.
Regards,
NNR

Reg ES for Service Order

Hi ,
I need to list the Service Orders based on Functional Location using a Standard ES .
Can any one please give me the name of the ES .
Thanks & Regards,
Hamsa Shree

Badrinarain,
You can use user exit PPCO0007 to serve your purpose.
Regarding the info to reach the senior person, you can talk to your Basis consultant to have the required settings, when any new order is created, it will be informed via mail to the senior person.
Hope this helps you.
SmanS

Middleware : Service order - No Upload to R/3

Hi Experts,
Landscape Details:
Our Client is using CRM 5.0 and R/3 4.7.
Integration was done through middleware and initial load of Customizing data, Master data( Customer master and Material master) was finished.
In Administration console( Transaction code- SMOEAC), R/3 site was subscribed for 'All Business transactions(MESG)'.
Requirement:
service order created in CRM has to be replicated to R/3.
Following customization was done:
In both CRM and R/3 Transaction type and Document type are maintained with the same name.
Number range is internal in CRM and external in R/3.
Item categories and Item category determinations were maintained in the same way in both systems.
Problem Description:
When i am creating a Service order in CRM it is not replicating to R/3.
In transaction SMW01 it was hanging with 'yellow color' status.
If i reproces the BDOC manually in SMW01, status is going to green color, but it is giving the following errors.
1. No upload into R/3 Message no. CRM_ORDER_MISC022
2. R/3 adapter is called Message no. CRM_ORDER_MISC024
Note: I have checked the SAP note 791713, implementation CRM_SALESDOCU_R3A was active in SE19.
Can anybody guide me to solve this issue.
Thanks in advance
Nadh.

Hi Nadh
Is there a placeholder for a service order in R/3? What would SAP services business process achieve by replicating a service order to R/3? A service order can create a sales order in R/3 if you have a sales item in your service order which is sold to the customer during services.
There are 4 types of items in a service order:
The posting of actual costs to the account assignment object in the SAP ERP system is triggered using the service confirmations assigned to a transaction.
●     Activities
Activities are automatically transferred to a time sheet. The sender cost center is determined using the personnel number of the service employee making the confirmation. The activity type is determined from Customizing. The data entered must be transferred to CO from the time sheet. To make this transfer, choose Personnel ® Personnel Time Management ® Time Sheet ® Transfer ® Accounting. Then activity allocation from the service employees cost center to the account assignment object takes place in CO.
●     Service parts
Service parts automatically generate goods issues in MM, with a posting in FI and to the account assignment object.
●     Expense items
Expense items are automatically posted to the ERP system as transfers: The cost center of the service employee making the confirmation is credited in the amount of the expenses entered, and the account assignment object is debited for that amount. The transfer posting cost element is determined from Customizing.
●     Tools
Tool items are automatically posted in the ERP system as internal activity allocations. The cost center and activity type are assigned in the ERP system in Customizing under Integration with Other SAP Components ® Customer Relationship Management ® Settings for Service Processing ® Controlling Integration ® Assign Cost Center and Activity Type to Tool.
Then activity allocations from the cost center to the account assignment object take place in CO.
Sales items are not confirmed; instead the sales order is created for the service item in SAP ERP sales and distribution (SD). During the goods issue for delivery in MM, the costs are posted in FI and to the account assignment object.
Please refer to SAP documentation on how the services business process flows.

Sales Order Taxes based on Sold-To instead of Ship-To

We are in the situation were we need to determine taxes based on the Sold To location instead of the Ship To. We are located in Canada and using Jurisdiction codes for our taxes (CTXJ).
I have done a bunch of investigation that seems to lead to believe that this should be possible but I am little stuck as to how at this point...
What I am thinking is in Condition Type CTXJ is using Access Sequence UTX1 Access 10 condition table 40 (Country/State/Customer Classif.1/Material Classification 1) I need to somehow influence the mapping between condition REGIO and KOMK - REGIO.
So I have a couple questions...
1) Is their another field that I missed in KOMK for the Sold-To Region?
2) Is their a way via standard config to change the was REGIO is set in KOMK?
3) Do I need to use USER_EXIT_KOMK to manually over ride the value ?
4) I have missed something completely to accomplish this?
Cheers,
Derek

Check this thread whether it helps you
[Re: Tax based on Sold to Party or Bill to Party|Tax based on Sold to Party or Bill to Party.;
thanks
G. Lakshmipathi

IW31 Service Order created with reference order,sold to party not populated

Hello
If one decides to create a new service order with IW31 but based on an old one using reference order field, not all data's are popullated to the new document:
It works for some data's like :
- operations
- components
It does not work for the following data's:
- service order description
- sold to party
- main workcenter
Does someone know if it is possible in the customizing to determine "copy rules" in order popullating values from the reference document to the new?
Is it a bug or a SAP standard behaviour?
Kind regards
Chris

Hello,
The behaviour you have described is correct - Description, partners, main work center are not copied from reference order. See note 197581.
-Paul

Can pricing based on sold to party instead of ship to party

hi all,
I want to know that can pricing based on sold to party instead of ship to party ?
if it is possible then please tell me how it can done ??????????
please tell me the procedure how can it done
thanks in advance

Hi,
Pricing is based on the sold to party only.
Generally it is the sold to party who will raise the order, Here ship to party just receives the goods that were ordered by the sold to party.
In VK11 U maintain the Records based on the customer and material or based on the material.
When u raise the sales order for a particular customer then if any condition recors are founfd for that particular customer and material it will take or else it will take the material price only. so here pricing happens based on sold to party.
Reward points if it helps,
Regards,
Sree
Message was edited by:
sree s

Service order based on sold to or ship to

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