Middleware : Service order - No Upload to R/3

Question

Hi Experts,
Landscape Details:
Our Client is using CRM 5.0 and R/3 4.7.
Integration was done through middleware and initial load of Customizing data, Master data( Customer master and Material master) was finished.
In Administration console( Transaction code- SMOEAC), R/3 site was subscribed for 'All Business transactions(MESG)'.
Requirement:
service order created in CRM has to be replicated to R/3.
Following customization was done:
In both CRM and R/3 Transaction type and Document type are maintained with the same name.
Number range is internal in CRM and external in R/3.
Item categories and Item category determinations were maintained in the same way in both systems.
Problem Description:
When i am creating a Service order in CRM it is not replicating to R/3.
In transaction SMW01 it was hanging with 'yellow color' status.
If i reproces the BDOC manually in SMW01, status is going to green color, but it is giving the following errors.
1. No upload into R/3 Message no. CRM_ORDER_MISC022
2. R/3 adapter is called Message no. CRM_ORDER_MISC024
Note: I have checked the SAP note 791713, implementation CRM_SALESDOCU_R3A was active in SE19.
Can anybody guide me to solve this issue.
Thanks in advance
Nadh.

Answer 1

Hi Nadh
Is there a placeholder for a service order in R/3? What would SAP services business process achieve by replicating a service order to R/3? A service order can create a sales order in R/3 if you have a sales item in your service order which is sold to the customer during services.
There are 4 types of items in a service order:
The posting of actual costs to the account assignment object in the SAP ERP system is triggered using the service confirmations assigned to a transaction.
●     Activities
Activities are automatically transferred to a time sheet. The sender cost center is determined using the personnel number of the service employee making the confirmation. The activity type is determined from Customizing. The data entered must be transferred to CO from the time sheet. To make this transfer, choose Personnel ® Personnel Time Management ® Time Sheet ® Transfer ® Accounting. Then activity allocation from the service employee’s cost center to the account assignment object takes place in CO.
●     Service parts
Service parts automatically generate goods issues in MM, with a posting in FI and to the account assignment object.
●     Expense items
Expense items are automatically posted to the ERP system as transfers: The cost center of the service employee making the confirmation is credited in the amount of the expenses entered, and the account assignment object is debited for that amount.  The transfer posting cost element is determined from Customizing.
●     Tools
Tool items are automatically posted in the ERP system as internal activity allocations. The cost center and activity type are assigned in the ERP system in Customizing under Integration with Other SAP Components ® Customer Relationship Management ® Settings for Service Processing ® Controlling Integration ® Assign Cost Center and Activity Type to Tool.
Then activity allocations from the cost center to the account assignment object take place in CO.
Sales items are not confirmed; instead the sales order is created for the service item in SAP ERP sales and distribution (SD). During the goods issue for delivery in MM, the costs are posted in FI and to the account assignment object.
Please refer to SAP documentation on how the services business process flows.