Service Order Components

Hi,
I need to develop a report to fetch the components in service order with their quantity (The material numbers available in service order components tab and quantity). I am using table RESB to fetch the same, but it brings even the deleted mateials also.
The concern I have is that I can't put a validation for deletion indicotor in RES becasue, for some of the materials in the service order components tab we update RESB table with deletion indicator.
Is there any other table can i use which can fetch the materials from Service order --> Components tab?
Regards,
Prasanth

Hi,
ask your developer to put a logic .
If for the order AUFNR if the XLOEK field is checked ,that record should be igonered .
Like wise u will keep control on the deleted component entry in the report.

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Service order - components to be billed thru sales order?

Dear PMCS experts,
I have a requirement where service order-components are to be billed thru sales order (thru special stock indicator).
I am giving below the process flow:
1.Pr raised in notification-service order through components tab using as "Non stock Item), and the pr is converted to PO,
2.User does MIGO/GR for the same po. and after migo/gr, costs are booked in service order. movement type used is 101.
   My requirement, the migo/gr is to be using movement type 101 with special stock indicator, how this is possible, so that after
   migo/gr, the costs are booked to service order, and components quantities are appeared as special stock indicator (W or any
   other special stock indicator)
3.I raise sale order in notification and take the same components in sales order manually. after sales is created, the i wanted to
do pgi for the same components using using special stock indicator with storage location. Actually this stock is virtual stock
pgi thru vl01n.
Kindly help in customising settings in PMCS module, materials/components -account assignment settings, so that the service order after migo/gr, the special stock indicator is activated along with 101 movement type.
pl help
thanks in advance.
Regards
Srihari

Hi,
It seems that you are in need of Resource related billing (RRB) with external material.
1. Create Service notification
2.Create service order , plan your materials ( stock and / or non stock) ---> triggers PR for Nonstock items
3. Procure, GR and book the cost to the order.
4.Create Debit memo request (DP90), will generate sales document for consumed components.
5. Do the billing
If this meets out your requirement, create DIP profile setting and assign it the Service order. POST elaborately your requirement with an example for further clarifications.
BAB

Service order components cost

Hi,
How can i get the planned cost in service order(Sm03) generated from repair request . presently i am getting the cost for the activity but the components cost assigned is not getting calculated . i have maintained the costing sheet for the same . for the same material its working fine in the sm02 order type.
Thanks in Advance
Regards
Aadithyan
Edited by: Aadithyan on Dec 21, 2011 1:12 PM

Hello Pete,
I believe all the setting is correct. See here i am facing Problem in repair order. As per standard scenario after the GR inspection lot created and user decision has to make for that it will be reflected in the repair order as a new line item for repair same time service order created . In my case even after the QM check in repair order bellow message is coming. then i have to do it manually . can u guide me to fix it.
Repair items could not be generated automatically for Repairs / Service and 35
Message no. V1879
Diagnosis
One of the following situations has occured in Repairs / Service 35:
1. There is more than one data basis for generating automatic repair items.
The system does not propose any data.
2. The open quantities are not covered by the available items.
Check the situation and, if necessary, change the data manually.
Its asking for the PR also all the time .
Edited by: Aadithyan on Dec 23, 2011 10:20 AM

Material BOM explosion in Service Order components

Hi experts,
I created a Material BOM with transaction code CS01.
Then I try to add this BOM in the component of a service order.
What I expected is the BOM to be exploded in the service order. But this behaviour doesn't occur.
Do you know what I can do to trigger a Material BOM explosion at service order level.
By the way, the BOM is not exploded after the service order (in the reservation or in MIGO).
Thank you for your help.

Hi Özgen,
Thank you for help.
Special Procurement 50 didn't exist in my system.
I created it in SPRO for the plant with the Procurement Type F (External Procurement) and the flag Phantom Item checked..
Then I created
- Material A (MM01)
- Material BOM A (CS01) with:
-- item 1 Material B (which has Spec Proc Type 50 in MM02-MRP2)
-- item 2 Material C (which has Spec Proc Type 50 in MM02-MRP2)
After that I created a Service Order (IW31)
I put Material A in the Component tab with quantity 1.
The BOM remains unexploded.
Did I miss something?

Create purchasing requisition or purchase order from service order

Hello experts,
we are facing the following problem:
We are implementing Customer Service module and out of the notification we create a service order. In the service order (components tab) the technician declares the spare parts he has to order from the vendor. We do not keep stock of the spare parts so all of them have to be ordered from the vendors.
We have managed so far to create a reservation for the stock material and a purchase requisition for the non-stock materials of the service order according to the standard sap documentation. What we need is to create a purchase requisition or a purchase order for the stock items using standard logic.
Thanks
George

Hi
Please follow the steps it will solve your scenario
Steps involved in Service PO:
1.Define Organizational Status for Service Categories, in IMG - MM - External Services Management.
2.Define Service Category, Enter Service Category, Org. Service Category, External Number Assignment
Without Validation, Acct. Category Reference & Service Category Description.
3.Define Number Ranges for Service Category.
4. Create Service Master Record (AC03), SAP Menu u2013 Logistics u2013 MM u2013 Service Master, Enter Service Category,
Base unit of measure, Mat/srv.grp (007 u2013 Service), Division, Valuation class u2013 3200 & Service type.
5.Create Service PO with Acct. Assignment u2013 Cost Center (K), Item Category u2013 D, Material Short Text, Mat. Group, Plant, Entry for Services in Item Level i.e. Service No., Quantity & Gross Price u2013 Save.
6.Maintain Service Entry Sheet u2013 ML81N in SAP Menu u2013 Logistics u2013 MM choose PO in ML81N edit and save.
7.Then do MIRO from PO reference u2013 Service Entry sheet.
8.Collective Release of Service Entry Sheet u2013 ML85
Thanks & Regards,
Mani

Settlement service order to CO-PA

Dear SAP experts,
In my current project, we use service order with revenue.
So revenue will pe post into service order when it billed.
In the end of period, we settled the service order to CO-PA.
But when I settle the service order, characteristic "product number" from service order it not transfer to co-pa.
Even when I test the derivation rule, in the step transfer division (step 1 in default derivation rule), the field product number (ARTNR) is empty.
Do anyone can help me , how can I transfer this "product number" in service order to CO-PA?
Or help me to define what kind of derivation rule that I should use to transfer "product number" in service order to CO-PA?
Kindly help.
Regards

Hi Anulekha,
We had similar problem and with standard SAP this is not possible.
In service order,components are assigned to operations for consumption and not like SD/PP order.
Enhancements are created to service IW31 screen and added material and product hierarchy fields.based on these two fields derivation rules are created to post to COPA.
Thanks,
Rau

Linkage of service order with stock transfer order

We are creating a service order for freight rate against a vendor xxx. While creating STO we assign vendor as CR (role) forwarding agent. Can we link that pricing condition of freight should pick rate directly from the ervice

Hi,
In service order components tab....make the item category as N-Non-stock item...
once u save the order ,system will generate the PR ,w.r.to that create STO.
maintain PIR ...so that system will pick value.
Regards
raj

Service order component not reflecting in sales order

Dear All,
I have mapped service notification type & service order type now if i create sales order directly from the service notification sales order is not reflecting the componets assigned in service order for that service notification. can anybody help me out?

Sanjay,
This is not standard, although it is possible through development (e.g. via action-box).
However, there is the advance shipment functionality in the service order which does allow you to create a sales order from the service order components...
PeteA

Restrict Deletion of Components from Service Order

Hello All,
I noticed that I am able to delete the components from the Components tab of a Service Order even after I have completely issued the components.
Is there a possible way to prevent deletion of components that have already been issued..?
I think I can use the Business Transaction RMKL in the system status GMPS. But I guess this will prevent deletion of those components which have not been issued to the service order.
What would be the best way to prevent deletion of components that have already been issued...?
Thanks
Jensibo

Hello All,
I don't know if you all received the last reply I posted against this thread... coz I am not able to find it in the thread. I had asked for your comments on any repercussions that may occur because of this config.
Anyway, the thing is, I followed Narashiman's suggestion and although I did not use the exact config he pointed me to, I used the config in the following nodes:
1.) Production --> Shop Floor Control --> System Modifications --> Define System Message Attributes
2.) Production Planning & Process Industries --> Process Order --> System Modifications --> Define System Message Attributes
and added an entry: Application Area = CN, Message No. = 750-Component & item & was already withdrawn and Category = E.
Having done this, the system did display the "Component & item & was already withdrawn" message when I tried to delete a component that was issued to a service order, but it did not delete the component from the service order. I was able to save the service order with the issued component still in the components tab.
Narashiman,
to specifically respond to your latest reply, I did find the node you pointed me to. But the trouble was that it did not have an entry for CN750 in it. When I tried to add an entry, the system did not let me do so and displayed the error message "Please specify a legal value".
So I went around opening each system message control node and finally found the two that I mentioned earlier that did work for me.
Thanks
Jensi

How to assign status profile to components in service order

Hi,
For my business requirement, I want to assign status to individual components planned in the service order. Even though there is a status button on the component tab, there is no config where I can assign the status profile. We can only assign status profile to the order header and the operations and not to components level.
As SAP has provided the status button in the component tab, I am hoping that there is a way to assign the status to the parts planned.
Your help is much appreciated.
Regards,
Ram.

hi all,
It will be helpful if you give any useful tips on maintaining status for the component level in the service order.
regards,
ram.

Purchase price for components in service orders

Dear Fellow SAPPERS,
I did not find any separate forums for service management nor did I find anything for plant maintenance. As a result I have to post it in this forum since SM/CS uses lot of settings from SD. If you do not find this relevant, please point to appropriate forum for my post.
Now the problem,
When users are entering components which are externally procured in the service order compoenent tab, the price is picking up automatically from the purchase inforecord. For some materials which are stocked and real materials we want it this way. But the client is also using generic materials like nuts, bolts, impellers etc where the purchase price is specific to the service order.
When the users are putting in a real price, the price from the purchase inforecord is overwriting the price the user entered. Then they need to reenter the price which if they forget, the purchase requisition gets a wrong price. We want to stop this overwriting of price from inforecord for certain materials.
How is this possible? We are exploring the function module CO_ZF_MAT_INFORECORD_READ where the price gets fixed from inforecord. Is modifying the funtion module the only way?
Thanks in advance for any help.
Andy.

Hello,
Its not that easy unfortunately. The users started complaining about this behavior many months after go live. Before that the indicator Info record update was already checked in the PO. Since these materials are generic with few materials, most of the info records are already created. Now when I delete the inforecords, I get an error message inside the service order that the inforecords are deleted. So I cannot go and delete the inforecords.
This needs to be done by a program. Anybody has experience modifying the function module CO_ZF_MAT_INFORECORD_READ by implicit enhancement?? Also any links explaining all the features / functionality of implicit enhancement.

Unable to view Spare Part Components in SAP CRM Service Order

Hello All,
We are implementing CRM 7.0 Ehp 2.0
As per the following video it is now possible to integrate the spare part components in the CRM Service Order, using the BOM replication and Product Proposal functionality in SAP CRM
SAP CRM 7.0 - Integration of ERP BOM Information in the CRM Product Proposal
However in our case we are not able to achieve the desired results.
Following configurations are done
1) The BOM is replicated from ECC to CRM the same can be viewed in commpr01
Material 4561 is the main product and 4562 is the component
2) The item category for the main product is YRVS where the customization for structure scope is done
3) For the Product Proposal customization's, I have created a new method schema
4) The transaction type and the sales org are assigned to the method schema
5) However now when I am creating the service order, I enter the sold to party, the product id
6) Next I go to the line item to click on product proposal.
7) The system issues the below message
Please advice if I am missing on any configurations.
Kind Regards
Atul

Hi Raghavendra,
Thanks for your reply, appreciate the same, I have now added the relationship objects as per your post above in comm_hierarchy for the particular category
Now in the product master , I am now able to view the tabs(screen shot attached)
Next I create my BOM in ECC with BOM Usage 5 and save the same
Next I run the initial download for the adaptor object BOM in SAP CRM
When I check in commpr01 for the material 4561 the component and the main material have not come.
Can you please advice further.
Kind Regards
Atul

Consume components that are consigned in service order

Dear CS gurus,
Always wanted to know if this was possible:
Current scenario
1. We need to track materials (spare parts to repair machines) that are moved to specific customer locations. In order to do that, we are using consignment fill-up (via SD).
NOTE: We cannot use SLoc to track these stock because there are just too many locations to track and a more feasible way is to use the consignment method.
2. Since those items are actually spare parts to repair machines (the machines are our asset), we will make a service order (internal work order) to capture cost of repair. We need to indicate the materials that we will use in the Components tab. Since those materials are consigned to customer's site, we won't find those items in the warehouse.
As far as I know, we cannot consume stock that are consigned ... only those in the warehouse.
The current practice is to perform a Consignment pick-up (via SD) to bring the stock from consignment back to warehouse first. Then create the service order and maintain the materials to be used in the Components tab.
My question:
1. Is there anyway to actually consume the consignment stock instead of having duplicate steps as mentioned above?
2. If not, is there a better solution for the above scenario?

Hi
If you consume spares against a Service order, system will automatically book the cost to that order.
1. Move the spares to the Customer site (Consignment stock)
2. Create a Service order when the spares are consumed
3. issue the spares against the service order MB11, 261W mvt.
4. Confirm the time
Labour and Material cost will be booked against the Service order.
Hope this is your requirement.
I Do not agree with your statement "If I were to use MIGO to "consume" the material, I would not be able to collect the cost for the repairs of the machine."
Babu

Components of a product are not visible in service order

Hi all,
I have created a product and assigned various other products as components to it. For e.g i have created a refrigirator and assigned components such as compressor etc. But after i assign the product while creating service order , i am not able to see the components. For e.g i can only see refrigirator and not compressor.
I want even the components to be visible in the transaction Can anyone help me in doing that?
Regards,
Madhu.

Hi Madhu,
My Understanding:
1. When you enter the main/header product in the item details, the item catefory for the header product gets determined.
2. Your components can also be seen below as sub-items automatically, but the item category is not determined.
Tell me if my understanding is correct.
If Yes, u need to maintain the item category determination for the sub-items or components as well.
Transaction Type: Put the service order transaction type
Item Category Group: Check the item category group of your component product in COMMPR01 (Material tab/ Sales and Distribution Tab)
Item Category Usage: Leave it Blank
Main Item Category: Put the header product item category
Item category: Put the desired item category here.
Also ensure that in the customizing of the header item category, u have maintained the Structure Scope as A- Single Level Explosion of Structured Products.
Regards,
Shalini Chauhan

PReq for Components in Service Order

Hi,
I had created a Repair Order for a Product and via this Repair Order, system automatically created a Service Order (SM03)
I added a component (spare part) in the Service Order that has to be consumed for Service on the Product. Upon saving the Service Order, system is prompting "Should a PReq also be created for component xxxxxxxxx ?"
What setting / conditions in the System is enabling this prompt in the Service Order ?
Thanks for help.
Raj

Mr. Raj,
Check the itemcategory in the component tab of the Service Order, if the Item Category is N, then change it to L.
Praveen

Service Order Components

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