Service Order Tolerance

Hi,
A PO was created with document type FO in the system. Overall Limit is 135 Expected Value is 135 and Actual value is 135. But when I look at the net Price, it is 0. How can that happen. I checked the PO for changes and there seem to be no changes made to the price. How can it be zero.
Then when an invoice was created for this PO. The invoice amount was also 135. The invoice was not blocked for payment? Why is this so when the net price is 0.
Thanks,
Jograd

Hi
I understand that you have maintained a service item in service tab of item details. Also u have maintained the price for that service in the same tab (condition icon). You have also maintained the limits.
Please know that the conditions you maintained in service tab of PO will get updated in Table ESLL (Lines of Service Package) and the Limits in the table ESUH (Ext. Services Management: Unpl. Service Limits: Header Data).
this is the reason why these conditions do not appear in the Net price field in the line item or in the header.
Where as this would appear in case if you have maintained the condition for the service line item in 'condition' tab of item detail. which will be carried to in structure KOMV.
Hope its clear
MRao

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Can any one plz differenciate the service contract and service order??
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Regards,
Nagi Reddy

Service Order:
A service order is a short-term agreement between service provider and service recipient, in which one-time services are ordered by the service recipient and resource-related billing performed upon completion. Such an order could be, for example, to maintain or repair some equipment, making it necessary to send a technician along with spare parts. These services are usually billed.
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Service contracts are outline agreements with business partners which define services offered for a particular period. You support service contracts by processing contract-based and planned services.
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Can any one differentiate service order quotation and service contract quotation??
appreciated with points
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Nagi Reddy

Service Order:
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Creation of Sales Order from Service Order

Hi All,
I am usind BADI Workorder_update and method at_save to create a Sales Order while saving the Service Order.
I have created the ZBAPISALESORDER_CREATEFROMDAT2 which is a copy of BAPI_SALESORDER_CREATEFROMDAT2(Since order type was ZDR).
I have written the following stmt for Debt Memo.
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I have checked in the standard code of Service Order. Dump is coming at
Include : LCOZFU64
Function Module:CO_ZF_PROJECT_BUDGET_CHECK
Line : 258
IF caufvdg-netzkont IS INITIAL.
          CALL FUNCTION 'STATUS_CHECK'
            EXPORTING
              objnr             = caufvdg-objnr
              status            = stk_vkt
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Without my code of BAPI (Standard code of IW31), it is returning sy-subrc = 02 (status not active) which is the right one.
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Regards,
Priyanka Vasudeva.

Hi,
There are various scenarios to support end to end work managmenet process in IS-U find attached detail document at link below.
[http://help.sap.com/saphelp_utilities472/helpdata/en/6a/1a6c35a018d041e10000009b38f839/frameset.htm]
Scenario A describes process of creating sales order based on service order.

Service order type creation

Hi,
I want to create a service order type. We dont have any requirement to create any service notification for it.
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Thanks and Regards

Hi
No there is no nedd to create service notification before order creation but in real time this logic will not apply before you have to craete the notification.
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Warm regards,
DP

Hi Cenk/Pepe,
Thanks a lot for the response.
I did schedule the report and it gets executed as per the schedule. But it does not execute the actions. As a output it just logs "3 actions selected". What I want is that it should actually go ahead and execute these actions and not just select them.
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DP

Automatic Creation of Service Order

Hi
What config settings do I need to maintain in order for servce orders to be generated automatically during the creation of disconnection documents.
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Hope you have mentioned the order type while maintaining the Service Object in OISC.
Regards,
Rajini.

Transaction type not found while creation of service order/ticket

Dear All,
I had done all basic configuration of CIC but i am not able to create service order and service ticket.
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Neeraj

Hi Francis,
Thanks
I am on Interaction Center WebClient 2007.
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We have a requirement where service orders are to be created for all those business partners who responded to the campaign. We are using standard service order type SVRO. We have set up campaign automation by creating campaign and element, assigned target group, set decision point (rule & condition) to split target group in two; one for those who have replied to campaign and others who have not replied. These target groups are also linked to other campaign elements within the campaign.
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Edited by: Umesh Singh on Sep 30, 2009 6:36 PM

Hi Shatnhala,
Thank you for your help. I'll try this and will come back to you.
My further requirenment is to re-trigger pricing to upade latest price information on these service orders and then to create and send letter to all those customer with price informations. Can I use the same workflow with different steps to complete all these task?
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Umesh

Service order creation using bapi with repair order number

Hi experts,
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thanks and regards,
Vijayb.

Hi prakash,
Thank u for the BAPI
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ERROR DURING PROCESSING OF BAPI METHODS.
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I want to retrieve service order data from CRM system to R/3, is there any FM for this. Please help as i am new to CRM
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Bobby

Hi Bobby,
It is very much possible to upload CRM service orders to SAP R/3 or SAP ECC via standard CRM middleware.
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http://help.sap.com/saphelp_crm50/helpdata/en/f0/5d583c65399965e10000000a114084/frameset.htm
<b>Do not forget to reward if it helps</b>
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when we add an expense item in the next line item warranty tab is getting displayed.
KINDLY HELP.
REGARDS,
AMIT

Hi for this u can use VCT but you to check for doc flow action settings and work flow before, then only you will get Guranty Data tab hope this will helpful
Regards
Venkat

Crm service order related fields updation

hi ,
i am creating a sales order using va01 transaction. service order is automatically created with the config settings . during this, some of the fields in service order in R/3 are not updated. i wnt to populate 6 fields in service order when creating sales order .
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Reg
Shiva

hi ,
i am creating a sales order using va01 transaction. service order is automatically created with the config settings . during this, some of the fields in service order in R/3 are not updated. i wnt to populate 6 fields in service order when creating sales order .
i hv got user exit to update 4 fields, but for operations tab in service order, i need to populated activity type and work ( quantity fields ), these fields are not availbale in the above user exit.
Can any one pls suggest me how to update the operations tab fields in service order .
Reg
Shiva

Report for Material Issued against Service Orders But not Billed.

Hi Experts,
For CRM Service Orders Based on the Reservation number generated in CRM we will make the Goods issue document in ECC.
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Thanks in Advance,
Abhinesh

Hi Vivek,
What I wanted to say that you won't get information from VAV about billing since as far as I know it doesn't contain any relevant table.
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(Sorrowully I don't know which logical database would be good for you)
BR
Csaba

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I want to show user status and system status for service order in my report and i am using CRM_ORDER_READ function module to read the status, but it is returning lot of status records, could anyone please suggest how to get the system status and user status for service order.
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Regards,
Kamesh Bathla

Hi,
Go to CRM_JEST table give your service order guid and get the status, pass this status into TJ02. You will get the status of your order.
Regards
Srinu

Service Order Tolerance

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