Service Process Fields

Hi... I want to know somethings about Service Transaction Monitor-CRM_DNO_MONITOR. I want to know that where Valid To field data , SAP Component data and Contact Person Data is getting stored. Plz help and give me tables with its all links.
Thanks,
Vidhi

Hi Waseem..
Thanks for the reply but not able to understand the exact mapping.. Like From tables DNOD_NOTIF and DNOD_NOTIF_S I can get the field SAP Component but not able wt excalty to pass into DNOT_NOTIF from available data of CRMD_ORDERADM_H.
So please help..
Thanks,
Vidhi

Similar Messages

Problem Adding Custom Field to Service Process Screen

Hi Folks,
I'm a dinosaur ABAP developer whose been asked to create a custom field to appear on the Business Transaction service process (Support Message) initial selection screen.
I've created the field and generated the necessary objects via the EEWB transaction. The client has created a Z* transaction type.
Could someone please instruct me how to get the custom field onto the Z transaction selection screen?
Points rewarded for a successful instructions.
Cheers,
Steve

Hi Stephen,
If you have overcome this problem and have any documentation that you can share, please send me at [email protected]
I am having a similar requirement and would be very grateful for your help.
Thanks & regards,
Srini

Need a function module to read some std. fields in service process in CIC

Hi All,
Process is -
> user creating service process doc. in/from CIC (win client). SAP CRM 3.1 Version.
Under service document's interaction record there are few fields (category, priority, reason, status, result). Using FM: crm_order_read, am able to read/find category, priority & status. But am not able to read/find reason & result. Can you please help me for this which function module i need to use. Or is there any other method is there to find out.
Sunil

Hi Sunil,
You would find the reason data in ET_SERVICE_OS output parameter of CRM_ORDER_READ.
Go to ET_SERVICE_OS ->OSSET ->SUBJECT-> CODEGRUPPE, CODE, KURZTEXT, CODETEXT.
Hope this helps!
Regards,
Saumya

Purchase Requisition Field mandatory in External Service processing order

Dear Team,
I am running one scenario, wherein i am creating an Corrective maintenance order and i am using control key for external Service processing and entering the services and its rate and releasing the order. Now While Releasing the order the purchase requisition field entry is mandetory. I want to set this field as optional only. I checked the settings in PM based on order type as well as checked in MM based on purchase requisition creation but i didnt fount this field set as mandetory.
can any body help me out for this
Regards
Amar Jadhav

Hi
I think while creating Order you have made PR field as Mandatory
Please check in OIAN.
Steps as follows
Follow the path as below in Config
SPRO>Plant Maintenance & Customer Service>Maintenance & Service Orders-->Define Field Selection for Order Header(PM)
Go to Field selection for Order Header Data
(OIAN)
Go to Influencing
Double click on Order type
Now Enter the required Order type and Press Enter
Check for Field for Reservation/Purc.req --CAUFVD-AUDISP
Make it input if it is Required Field.
Give Points if it solves
Thanks,
Manish
Edited by: Manish Chachra on Aug 8, 2008 12:18 PM

Oracle field service process flow

i was recently thrown this question could someone asnwer this please
1. what is created at the end of the field service process i mean any report or order ?
thanks
rahul

Main Process of Field Service is the Service Request, which results into creation of tasks for the field engineer. Once the Tasks are complete, the field engineer completes the debrief process where he enters the details of the Material, Labor and expenses items. Once debrief is closed, a charge statement is created, which results into creation of Order (of type Bill only, no Ship). This invoice goes to AR from OM and thus customer is invoiced.
So basically you can say the end result of the Field service process is creation of an order.

How do I submit a form to a LC process using the process fields component in LC Designer

I have a PDF Form with the Process Fields component attached. In the FSSubmit component, I have set the URL to http://localhost:8080/soap/services/SAPS_Submission?wsdl, where SAPS_Submission is the name of my process. I open the form through a Flex app, fill out the form and press submit, but get the following error: <?xml version="1.0" encoding="utf-8" ?> - <soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"> - <soapenv:Body> - <soapenv:Fault> <faultcode xmlns:ns1="http://xml.apache.org/axis/">ns1:Client.NoSOAPAction</faultcode> <faultstring>no SOAPAction header!</faultstring> - <detail> <ns2:hostname xmlns:ns2="http://xml.apache.org/axis/">dtross</ns2:hostname> </detail> </soapenv:Fault> </soapenv:Body> </soapenv:Envelope> The LC process has the schema for the form as an input variable, which is used in the execution of a insertSQLStatement. My knowledge of the process fields component is sketchy at best, but from what I understand, I can use it to submit to workbench without using a servlet? Any help with getting the data from the form to the process using this technique, or clarification about what I should actually be doing would be greatly appreciated... Thanks Ross Malan

The process fields are ONLY needed if you're planning to use the form offline or through email. If you submit the data back to a servlet, you just need to put a submit button on the form.
Jasmin

Web Service Process does not translate 2nd parameter object

Hi,
I have a a web service that has 3 paramaters.
Param 1 = string
Param 2 = custom object
Param 3 = same custom object
When I create the web service process it correctly translates Param 2 into the object items. i.e. int, string, boolean, string, date, int, date etc. However Param 3 remains as an object!
I have found a workaround for this by creating a 2nd object class which has exactly the same items as the original object and this works fine, however, this cannot be the correct way to do it as now I have 2 objects classes that are a copy of each other. Anyone have any ideas how to get the 3rd parameter to split into it's parts?
Thanks,
Fred

I'm getting the same error.
Type mismatch: cannot convert from short[][] to short[]
ComplexType_Carton.java
and...
The method setNumeroscarton(short[][]) in the type Carton is
not applicable for the arguments (short[])
ComplexType_Carton.java
Steps to recreate the problem:
1. Create and Expose webservice method with a parameter whose type has a short[][] (or bidimensional array of anything) field (property).
2. Try to import the web service in web dynpro... kaputt it won't compile.
Seems like a bug to me. Someone please advice.

I am ABAP consultant...in which transaction can we find Service order field

HI...
i am ABAP consultant...in which transaction can we find Service order field...
plz let me know in which transaction we can c service order no: and contract no: and if possible tell me the table relations also...
In which transaction ,can we calculate external, internal labor and material cost for a service.... i
i have gone thru iw32, iw 33,va42,va43.
Thanks
Madhavi.

Dear Madhavi,
the service orders can be linked to the sales order in Make-To-Order (assembly) and in Repair-Order process. These processes are absolutely different from the SD point of view, but here some general points:
The button "Service Order" can be observed in the transaction VA02 or VA03, if you go to the sales order, then mark the item and go to the schedule line screen. Under the schedule lines you can see three buttons. The first button from the right side should be "Service Order" if the service order is linked directly to the sales order.
The interface between Sd and CS is the function module CO_61_ORDER_EDIT
It is in the case you want to debug.
On the database, please check the field VBEP-AUFNR for the corresponding sales order and sales order item.
I hope, this start info will help you a little bit further.
Kind regards,
Akmal Vakhidov
Development Support SD, SAP, Walldorf/Germany

Internal Order on Service Process Transaction

Hi All,
I have complex problem for which i need your guidence.Our Client wants is the internal order(r/3 side) for the service order created on the CRM using service process transaction.He has asked us to create a view using eewb trans having internal order field(aufnr).Now the problem is how to get the internal order which is created at the r/3(automatically) side on the crm side.
Any input would be of great help.
Thanks
Gaurav

Hi Madhu,
It is possible to create the return order as a follow up of the service confirmation.
All u need to do is to maintain the copy control settings.
I think it is better to copy the header level and not the items. Since ur service confirmation will have the items which are used and not the replaced items.
The replace item can be entered directly in the return order.
Wish the information is useful.
Regards,
Shalini Chauhan

CIC0 to Service Process

Hi to All,
I am using CRM 3.1 and my requirement is as follows:
The document flow is from CIC0 to service process (Custom Transaction type), user is creating service process from CIC0.
There are two fields (In Contact details) u201CReasonu201D and u201CResultu201D. These fields need to b e copied into the service Process (Transaction: CRMD_BUS2000116)
Please let me know how to copy these two fields.
Regards
David

Use crm_copy_badi to enhance copying between documents.
in configuration of copying between your 2 documents create routine 9* for copying.
This routine should also be pointed as badi's filter.
Then it would be launched when creating follow up between your 2 documents.
Regards
Radek

Appointment in service process - BUS2000116

Hi All,
I need to attach the appointment details while creating the service process transaction of business object BUS2000116.
I am using BAPI : BAPI_BUSPROCESSND_CREATEMULTI for creating my service process transaction.
I however know APPOINTMENT is the interface parameter for appointment creation. But I want to know how to use it.
The Appointment types are :
1. SRV_RFIRST - First Response By
2. SRV_RREADY - ToDo By
3. LEASCONTCHNG - Changed On
How do I use enter the values for these appointment types.
Regards,
Arul jothi A.

Hi Arul.
You should fill one row for each appointment you want to insert
Make sure you fill at least following fields
REF_GUID if you have filled that in the HEADER_INS structure
REF_HANDLE (if you don't have the REF_GUID you should put a number in here, as also
 in the HEADER_INS-REF_HANDLE, for example 0000000001).
make sure - these fields are identically filled in APPOINT and HEADER.
REF_KIND 'A' (I assume your appointments are relevant on header level)
APPT_TYPE <Name of your Appt> (Would be SRV_RFIRST for the first response)
Then fill the TIMESTAMP_FROM or the DATE_FROM/TIME_FROM with the values of your appointment
Last you put an 'A' into MODE (A for creating, B if you want to update an existing entry)
Regards,
Timo

Service Process Monitor

Hello,
Can anyone please provide help on customizing the service process monitor. I want to add my custom transaction in the "Find" field for reporting purposes.
A Step-by-Step process would be greatly appreciated.
Thanks,
Vick

Report to SAP. They sent a solution... it's an error

Expense Manager Service Provider field

We are wanted to enhance the standard expense extractor 0FI_TV_01 to include the "Service Provider" field. This field is located in the structure PTK03-PAYOT. We are trying to find which table this is located in and where it links to Trip number and Trip variant. We want to pull this info into the existing standard Cube for reporting.
Thanks
Jeff

Hi goekselin,
from what I understand there is a possibility:
Go to trx SPRO --> button "SAP Reference IMG" --> SAP Utilities --> Tools --> System Modifications --> User-Defined Enhancements for IDE --> Define Deregulation Processes
There you can choose a deregulation process e.g. INV_IN. Mark the line and double click on the folder "Define Parameters for Deregulation Process" on the left side. Now you can add a new parameter which should be displayed in Service Provider Agreement.
Best regards,
Thomas

Service request fields enhanced through AET are not reflecting in BW DS

Hi All,
the CRM developer has added 3 service request fields to crmd_orderadm_h, crmd_service_h via AET. He has marked all the 3 fields as 'BW reporting relevant'.
I have now checked the BW extractors in the hope that these 3 fields will now be appended to the BW service request datasources automatically.
But instead of adding the fields to service request datasource(0CRM_SRV_REQ_INCI_H)(BUS2000223), it added the 3 custom fields to process datasource 0CRM_SRV_PROCESS_H.
I am not sure what exactly have gone wrong . Is there a way to get these custom fields automatically into 0CRM_SRV_REQ_INCI_H.
Thanks in advance,
Ramz

Hi Ramz,
this seems to be identical to
Re: Fields enhanced through AET are not reflecting in CRM DS Extract structure
Please find my reply there.
Best regards
Matthias

Extraction Status in Service Process CRM to BW

Hi,
I need extract the field status of one Service Process in CRM to BW with the extractor 0CRM_SRV_PROCESS_H because the status of the one service process is changing frecuently and I need to make a query for time in different status for service process. With this extractor I obtein several status but I don't know their source i.e. 0STAONESYS3, 0STAONESYS8, 0STALOCSYS0 ...
In spro transaction of CRM, we have maked several status profil and I want to extract a profil Z status....
Somebody can I help me?
Thanks in advanced
Csr

Hi Cesar,
If you are trying to get the time at which the status has been set, you will have to access the tables CRM_JCDS (CRM status change document) CRM_JEST; TJ30 to get the status. You will have to use the status profile that has been assigned in the SPRO and using that, try to read the status key from TJ30.
Read the CRM_JEST table to get the date/time when the status was set and CRM_JCDS to check the status change. Once you have these, you will have to enhance the "Transactional datasource 0CRM_SRV_PROCESS_H" to add the field to the status. The other datasources 0STATONE... are for the system statuses and not quite helpful for the USER Statuses.
Regards,
Doniv

Service Process Fields

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