Service Product/material
Dear all.
What is thr Diff between Service product and Service material..in Which scenario we can use it ...these..(I mean in Customer Service Point of view)
Plzz give some information with general Example
Thanks in Advance
Regards
LUckky
Edited by: lucky on Sep 15, 2008 9:17 AM
Edited by: lucky on Sep 15, 2008 9:17 AM
Hello,
The Service product and the material is same. The material is of material type DIEN / LEIS (Service). This is used to capture the service costs.
It can be explained like When you do a standard repair with a repair item the costs should be XX. When do some other kind of repair with Premium repair, item the costs should be YY.
Prase
Similar Messages
-
Service product&Serviceable material
Dear all,
What is the Difference between these two .and give me some explanation with real example.
and how can it helpful in CS module..
Thanks in Advance
Regards
LuckkyHello,
Service products can be listed in addition to materials in a sales order. The service product is then shown as a service item in the sales order. A service order is created for this item.
Serviceable material is the material which is getting serviced, it will be relevent for goods movement. For example, serviceable materials can be: Goods to be repaired, Goods to be scrapped,
Replacements for faulty goods.
Service products can be used to maintain the pricing and cost part of the service/repair order.
Prase -
Service to ask if a product/material is configurable or not
Hello,
I'm looking for a service to find out if a product/material is configurable or not. Is there an existing ES? I have allready tried:
- FIn Material by Elements
- Find Material by GTIN
- Find Material by ID and Description
- FInd Material by Search Text
- Find Material Customer Information By ID and Customer ID
- Find Material Sales Specification by Elements
- FInd Material Simple By Customer Information
But none of these services seems to handle me the needed Information. Ok, in "Find Material Sales Specification by Elements" the Description sometimes includes Information if a Product is configurable. But this infomation is very uncomfortable to handle in WD Java.Not sure what you mean.
But it looks like you'll need to use an exception handler, in your case it would be NO_DATA_FOUND.
Try
create or replace function punto2_a
(pelcod_param in varchar2)
return varchar2
as
ret pelicula.pelcod%type;
begin
select pelcod into ret
from pelicula
where pelcodrmk=pelcod_param;
return (ret);
exception
when no_data_found
then
return null;
end punto2_a;And if you want to return NULL as a literal value (as a 'meaningless string') then just use single quotes:
exception
when no_data_found
then
return 'NULL'; -
Date Error on the Service Order while using service product
Hi PM experts,
I am working on the scenario resource-related billing, using service product in the service order created from a service notification linked to a contract with service product as the line item. service product is the material of DIEN material type.
when i was trying to save the service order created using transaction code-IW31, i am getting the Error Message:
" *SYS:Date 00.00.0000 not expected*".
This error started only yesterday, and it was not there before. Basis team has confirmed that they have not done any new
updates to the system.
Had anyone encounered this problem before, if yes kindly let me know the solution and the steps to resolve it.
thanks for the help.
regards,
rajaramanHi,
Here is the error description with message number,
SYST: Date 00.00.0000 not expected.
Message no. FGV004
As an update to this thread, while searching for the reasons for the problem, i found that the characteristics used in the
warranty class were carrying default date value as 00.00.0000. can this be a reason for getting this error as the service
product number which is a DIEN material type is linked to the master warranty which is in turn assigned to the equipment.
Hope this information helps.
regards,
rajaraman -
Service Product (Download from R3 or Create in CRM)
Hi, we are implementing service with R3 billing and were trying to determined if to download the service products from R3 or to create them in CRM and then upload them. Currently we have service products in R3 however it's not clear if it's a good idea to keep them now that we are integrating CRM.
From what we know, service products need to be mapped between CRM and R3 so that R3 billing can take place. In order to accomplished this, we can download them from R3 to CRM, but they are created as products of type material and not as services. If this is so, we assumed that we are loosing part of the functionality meant for service products.
On the other side, if we create them in CRM and upload them to R3 then we seem to have the integration and keep their functionality in CRM.
If this approach correct or actually it's a good idea to download the service products existing in R3?
ThanksGerry,
Did you get a solution for this issue? Could you please us know how it was resolved?
Thanks
Sanjay -
Service product not copied automatically from contract
hi
i'm creating a notification referencing a contract item and thereafter creating a service order from the notification.
i'm finding that in some cases the material corresponding to the contract item is getting copied in the service product of service order, while in other cases it is not.
i could not find any difference between the two materials.
pl help is solving the issueA Project is automatically generated from a sales order, when material in line item have been allocated in CN08, This determines which WBS structure is to be used as the basis for project creation, which has also been linked to a STD network, Bcoz SD/PS assign is ON i the STD PRJECT DEFINATION control data.
ON - A WBS leg is created for each sales order line item including similar Network.
In OPSA only one root must not be ticked.
Setting in Material Master.
Delivery Plant in SALES ORG VIEW 1
Item Category Group SALES ORG VIEW 2
MRP type: NO MRP indicator ND
Strategy group: 85
Individual /coll reqmt: left blank /1 individual reqmt.
MAETRIAL must be configurable.
let me know if u need more help
CHECK all this setting in your reqmt.
ONE more thing, u will get the RESULT in CNS41.
u will find Project from sales order like CNS41, DB profile- tick selection criteria as sales doc.
value from sales doc will be planned revenue for corresponding WBS.
Creation of project from sales order in SAP Project system is described as assembly processing.
In the Project System only networks can be generated directly from a sales document during assembly processing. Indirectly the system can also generate work breakdown structures, when it creates the network.
1.You start assembly processing by creating a sales document for a material. This sales
document can be inquiry,quotation, sales order.
2. The system then
Configures the material, if necessary
Creates a network using the standard network as a template
Configures the network, if necessary
Schedules the network backwards from the required delivery date
Checks material availability
Costs the network and transfers these costs to the sales document.
3. When you save the sales document, the system saves the network together with the sales
document. If applicable, it also generates a project definition and work breakdown structure.
The project number is derived from the sales document number.
Regards,
ANSAR -
Updating Service Product (PMSDO-MATNR)
Any BAPI/FM/UE/BADI that updates the Service Product during Service Order Creation/Modification (IW31/32)?
I tried this code:
i_header-OBJECT_NO = 'OR000004000183'.
i_header-material = '020000000000000102'.
APPEND i_header.
i_headup-material = c_x.
APPEND i_headup.
i_methods-objectkey = 'SAVE'.
APPEND i_methods.
CALL FUNCTION 'BAPI_ALM_ORDER_MAINTAIN'
TABLES
IT_METHODS = i_methods[]
IT_HEADER_SRV = i_header[]
IT_HEADER_SRV_UP = i_headup[].
CALL FUNCTION 'BAPI_TRANSACTION_COMMIT'.
But still, nothing is updated to PMSDO. I have also tried this one:
caufvd_imp-matsv = '020000000000000102'.
call function 'CO_IH_SET_HEADER'
EXPORTING
caufvd_imp = caufvd_imp.
perform caufv_upd(saplcobh) using caufvd_imp.
Any inputs are very much appreciated.Hello Janakiraman,
Generally for configuration , you cannot update the configuraton directly . There are no bapis in VC to do so. you have to update the configuration data via the Object itself. Service orders are objects with type PMSDO. There is unfortunately no bapi that will update configuration directly. I checked BAPI_ALM_ORDER_MAINTAIN but that doesnot have any input data for configuration. Configuration is stored via unique number PMSDO-CUOBJ. You can then take this value and check the data in txn CUTABLEINFO. Instance = CUOBJ in CUTABLEINFO. You will find the object key and number in this transaction .Eg
INSTANCE OBJECT-OBJECT_TYPE OBJECT-OBJECT_KEY
000000000000203448 PMSDO OR000004032826
To maintain the data , you can check to enhance this BAPI , Otherwise best way is to get the CUOBJ number and use VC function modules to update.
But you will neeed to create a Z program to do. You can find all the VC function as mentioned in the thread above.
Thanks -
Service Product Cost & Profitability
Dear Experts,
I am having the following situation.
1) My Service product is relevant for cost but not for CATS entry.
2) Can I maintain a standard cost related to a service product?
I evaluated the option of replicating the service product to R/3 and then maintain an activity corresponding to a service product. This activity will have a cost attached.
But when the service order is saved , it creates an internal order in R/3 but this internal order does not have any information about the service product.
How do I post the revenue and cost for my service order?
Regards,
AmbarishDear Kandan,
1.Product Cost Collector is one of the master data in REM.
2.After material master,BOM,Rate routing,Production versions are created for the HALB & FERT item's,then the next step will be
product cost collector creation using KKF6N.
3.The controlling level for product cost collector will be Production version.
4.For each Production version an individual Product Cost Collector can be created.
5.Without a product cost collector you cannot carryout backflushing for an Inhouse manufactured items.
6.After backflushing,all the cost for producing the product will be saved(getting accumulated) in this product cost collector.
I hope this will clear all your doubts.
Regards
Mangalraj.S -
Dear all,
How can i find the Service product List and Combinationof Service product and Serviceable Material.
Regards
RajIam closing this Thread...
I didnt get the ans.
Regards
raj -
How to Create Service Product in CS ?
Hi,
Can anyone give me path or Tcode to create service product for Cs module ?
Regards
KrishnaKrishna M ,
For Creation of service Products in CS...
You will create a material/product using MM01 using item category Group DIEN and then you maintain that material in OISD
Path: Logistics --> Customer - Service --> Service Processing --> Environment --> Sales and Distribution --> Service Products or OISD
But Before performing this , Work centers has to be created, Task lists has to be prepared. Here we assign the Product to Work center, Task list, Task list group has to be created.
IA05 - Create General Maintenance Task lists
Regards
Sathya
Edited by: Sathya Pavan Yedavalli venkata on Apr 25, 2009 8:39 AM -
Intercompany sales of service products
Hi, Gurus
Can you please tell me the consideration and constraint regarding intercompany sales for service products.
Thank you.
TaroHi Odagaki,
I dont think there is different process available for the services Inter company sales.
It will be like as other materials like finshed products but here the material is services , material type is DIEN,so based on this some fields and data will be different in the material master other than that there is no consideration and constraints.
Stock may not be maintained for the service material.
I hope it will help you
Regards,
Murali. -
Service Product Replication Error
Dear friends,
1) We create a Service Order with a third-party service item, which is correctly configured to create a Purchase Requisition in ECC. The configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CNot possible to determine a consumption accountu201D if we use an item with a purely numeric ID. This has been tested with various products.
2) We create a billable Service Confirmation, which is correctly configured to create a Debit Memo Request (DMR) in ECC. The
configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CMaterial 30000003 is not defined for sales org.XXXX, distr.chan.XX, language ENu201D if we use an item with a purely numeric ID. This has been tested with various products.
The master data and master data replication settings in CRM and ECC are definitely ok.
In relation to the error related to the fact that no purchase req can be created, please note the following: I checked the Internal Orders in ECC, that were created based on the CRM Service Orders: the internal order with an alphanumeric product is ok, whilst the internal order with the numeric product shows leading zeros for the Product ID. We strongly assume this causes the error that no consumption account could be determined.
Can you please let me know if any of you faced this problem and help me finding a solution.
Thanks & Regards,
Aditya.Hi,
There are prerequisites to be maintained in CRM and ERP for CRM contract to be replicated in ERP as a debit memo.
Please find the details in the below link:
http://help.sap.com/saphelp_crm50/helpdata/en/65/9c4d3bcf95926ae10000000a114084/frameset.htm
In your case I assume Debit memo is not being created for the Service product and giveing error "Product Cannot be recorded in ECC", because system is finding the same product in ECC as configurable material type (Service product in CRM, config material in ECC).
As per the prerequisite Synchronization of master data (SAP CRM and SAP ERP) should be maintained
All business partners used in SAP CRM transaction documents also exist in SAP ERP.
Service products in SAP CRM exist as materials in SAP ERP.
Hope this helps!
Regards,
Chethan
Edited by: Chethan Kumar C M on Oct 8, 2009 6:12 AM
Edited by: Chethan Kumar C M on Oct 8, 2009 6:29 AM -
Sales of Service with Service order - Material issue
Hi all,
I created one sales order with a service material (Service product) which trigger a Service order.
When I am trying to issue the material against this Service order, system shows an error "Sales order stock does not exist" in MIGO.
Please advice me to solve this issue.
Thanks inadvance,
Babu.KDear Pete,
Requirement Class = 203
Settings as follows
SD availability check --> Checked
Transfer of requirements --> Checked
Allocation Indicator --> blank (No consumption with customer requirements)
Product allocation active --> Checked
Requirements record not relevant to MRP --> blank (Requirement planned)
Cnfig allowed / reqd --> blank
Consumption of Config -->blank
Assembly type -> 2 (Production order, network or service (static processing))
Generate Sales Order Cost Estimate --> unchecked
Automatic start of make-to-order in background mode --> Unchecked
Order type --> ZS11 (our order type to be triggered from sales order)
and other fields are kept unchecked and blank
Babu
Edited by: BabuCS on Aug 17, 2009 5:11 PM -
Structure List for a Service Product ?
Hi,
If I maintain a Bill of Material for a Service Product, is it possible to view its components in the 'Structure List' of the Service Order ?
Situation is: Each Service Product represent a "Level of Repair" and only specific components are associated with that Service Product though the Serviceable Material may have several components (BOM).
Or how else can I associate allowable components to Service Product ?
Thanks.
RajHello Janakiraman,
Generally for configuration , you cannot update the configuraton directly . There are no bapis in VC to do so. you have to update the configuration data via the Object itself. Service orders are objects with type PMSDO. There is unfortunately no bapi that will update configuration directly. I checked BAPI_ALM_ORDER_MAINTAIN but that doesnot have any input data for configuration. Configuration is stored via unique number PMSDO-CUOBJ. You can then take this value and check the data in txn CUTABLEINFO. Instance = CUOBJ in CUTABLEINFO. You will find the object key and number in this transaction .Eg
INSTANCE OBJECT-OBJECT_TYPE OBJECT-OBJECT_KEY
000000000000203448 PMSDO OR000004032826
To maintain the data , you can check to enhance this BAPI , Otherwise best way is to get the CUOBJ number and use VC function modules to update.
But you will neeed to create a Z program to do. You can find all the VC function as mentioned in the thread above.
Thanks -
Creation of EBP Purchase Order for Service Products in MM
Hello all,
i have created the service master in MM system and then i have replicated the service master to EBP later i tried to create a EBP PO for Service Products through Sourcing from EBP to MM.
But i am getting a failure message as "Error during determination of backend document follow on documents for shopping cart " and PO is not created anyway.
But i can create PO for Materials with the same process.
I am getting this message only during creation of PO with Service Products.
I request you if any body has the solution please post your valuble information as early as possible.Mahesh
What I understood from your case is you were able to create PR in backend for service items when you assign vendor manually durin g SC creation.
In that case definitely it will create PR instead of PO in backend. Because when a vendor is assigned manually during SC creation. that vendor is treated as desired vendor and not fixed vendor. So it gives suggestion to buyer, who converts PR to PO, to use this vendor.
When a desired vendor is assigned manually, SC is treated as incomplete. SC is complete only when source of supply is assigned automatically.
If you want that desired vendor to be treated as fixed vendor you need to maintain the same in BADI BBP_DOC_CHANGE and method BBP_SC_CHANGE.
If PO is to be created directly(Without BADI logic) make sure vendor is assigned automatically in source of supply section of SC. This can be possible by maintaining vendor list in SRM or maintain a Contract for that product in backend so that system will pick that source automatically.
Try this and see what document is created in backend.
PS:Reward points if the solution is helpful to you.
Regards
Jagadish
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