Service Product Replication Error

Question

Dear friends,
1) We create a Service Order with a third-party service item, which is correctly configured to create a Purchase Requisition in ECC. The configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CNot possible to determine a consumption accountu201D if we use an item with a purely numeric ID. This has been tested with various products.
2) We create a billable Service Confirmation, which is correctly configured to create a Debit Memo Request (DMR) in ECC. The
configuration works fine, if the item has an alphanumeric ID, i.e. at least one character is found in its ID. It does not work with the error message u201CMaterial 30000003 is not defined for sales org.XXXX, distr.chan.XX, language ENu201D if we use an item with a purely numeric ID. This has been tested with various products.
The master data and master data replication settings in CRM and ECC are definitely ok.
In relation to the error related to the fact that no purchase req can be created, please note the following: I checked the Internal Orders in ECC, that were created based on the CRM Service Orders: the internal order with an alphanumeric product is ok, whilst the internal order with the numeric product shows leading zeros for the Product ID. We strongly assume this causes the error that no consumption account could be determined.
Can you please let me know if any of you faced this problem and help me finding a solution.
Thanks & Regards,
Aditya.

Answer 1

Hi,
There are prerequisites to be maintained in CRM and ERP for CRM contract to be replicated in ERP as a debit memo.
Please find the details in the below link:
http://help.sap.com/saphelp_crm50/helpdata/en/65/9c4d3bcf95926ae10000000a114084/frameset.htm
In your case I assume Debit memo is not being created for the Service product and giveing error "Product Cannot be recorded in ECC", because system is finding the same product in ECC as configurable material type (Service product in CRM, config material in ECC).
As per the prerequisite Synchronization of master data (SAP CRM and SAP ERP) should be maintained
    All business partners used in SAP CRM transaction documents also exist in SAP ERP.
    Service products in SAP CRM exist as materials in SAP ERP.
Hope this helps!
Regards,
Chethan
Edited by: Chethan Kumar C M on Oct 8, 2009 6:12 AM
Edited by: Chethan Kumar C M on Oct 8, 2009 6:29 AM