'Service this device' gets 'Unable to perform the operation' Deskjet 6940

Installing this software on several different  XP SP2 boxes. The install does fine (although very long) and I can print to the printer. However, when I go to the printer properties and select Preferences and the Services tab, I click the "Service this device" icon and get only "Unable to perform this operation". I get the same results on 3 different computers. I tried installing the software from the CD, both USB connected and network connected. I also downloaded the latest s'ware from the HP site and got the same results.
Any ideas here? Without this function I have no way to clean the print heads and such later on, even though the printing works OK.
The only reference I could find previously by searching said that it happens when running the Firefox browser. I'm not doing that.

After i've set Internet Explorer as default browser it Works !
What a strange solution

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