Service ticket's priority value

Dear Experts,
I'm just wondering on how to perform the customizingby by add in a new priority value, where the Priority is the value that available during service ticket creation in Satellite system.
FYI, I'm using Solman version 3.2 and the Satellite system is R/3.
I did tried some customizing in SolMan for the Priority field, but the added value wasn't reflected back to R/3 during the Service Message creation.
Could you please comment on where i went wrong?
Thanks in advance.

Dear FSCHU,
Please kindly try doing this in your SPRO
SAP Solution Manager Implementation Guide
- SAP Solution Manager
- Scenario-Specific Settings
    - Service Desk
      - General Settings
        - Define Transaction Types
          -> Assignment of Business Transaction Categories
            -> BUS2000126 Business Activity
              -> Customizing Header
                 => Priority
Hope it helps.
Regards
Amit

Similar Messages

Inbox Search:Locking Service Ticket Categories,Priority & Status for update

Hello Gurus,
If I create a Service Ticket and save it, I get the transaction number and then can search for the Service Ticket using either the Interaction History or the Inbox.
If I search using the Interaction History, I get taken to the Interaction Record which I am ok with (would be better if it took me straight back to the Service Ticket though), but can navigate to the Service Ticket where I can update the Categories, Priority and Status.
If I search using the Inbox, I go straight back to the Service Ticket and the Categories, Priority and Status are Greyed out and I cannot update the Service Ticket. This for me is a problem as the Agents will need to update the Categories as well as the Priority and Status.
Please would somebody assist me with this.
Thanks in advance,
Alan

Hi Allen,
Now there could be only two reasons
1. check for the bsp_wd_workbench transaction, launch crm_is and go to the viewset SRVTHEAD
open the code SrvTHead.htm and check for the
"change button = true" (it may not be exactly this as i'm not on system rgt now .
2. Check for the role authorization , i think the user you are logging from does not have the create and change authorization for the service ticket .This can be rectified by the basis person just ask him to provide you with the concern role for the business transactions you would require .
I'm sure this will resolve you issue.
Regards
Raj

Where to Configure Service Ticket "Reason" & "Subject" field with new value

Hi Friends - I am working on IC Webclient Service Ticket. I want to Configure the "Reason" field as well as the "Subject" field in Service Ticket with new Values as per our requirement.
I could not find any Configuration object for the above mentioned customizing in the CRM > SPRO.
Can you pls guide me where I can configure the same?
Thanks in advance and warm regards
Purnendu

Hi Gert - Thanks a lot for your reply.
I am using CRM 5.0. I just forgot that Categorization profile can be used for the same.
I have configured the categorization profile for the same and its working fine.
One more thing -
I want to create an Appointment with Customer for problem resolution at the Customer Site. I want to assign Resorces to the Appointment so that the responsible resource is notified and sent to the Customer Site for Visit.
Can you pls guide me on the same?
Cheers
Purnendu
P.S. - Full reward points awarded.

Service Ticket "Priority" Field...

I have a question about changing the Priorities in the Service Ticket Header Overview.
The only place I have found so far that changes these is under:
SPRO > CRM > Transactions > Settings For Activities > Maintain Categories, Goals, and Priorities > Maintain Priorities of Dates.
It appears though, that when the priorities are changes here, that it changes the priorities not only for the CRM Service Ticket, but in Solution Manager as well. Aren't these supposed to be separate?

Dear FSCHU,
Please kindly try doing this in your SPRO
SAP Solution Manager Implementation Guide
- SAP Solution Manager
- Scenario-Specific Settings
    - Service Desk
      - General Settings
        - Define Transaction Types
          -> Assignment of Business Transaction Categories
            -> BUS2000126 Business Activity
              -> Customizing Header
                 => Priority
Hope it helps.
Regards
Amit

Update custom value in service ticket page ICWC through BOL

Hi
I want to add a new custom field "Product" in service ticket as a dropdown and update this value in the service ticket when save button is entered.
From GENIL_BOL_BROWSER,I can naviagte from BTOrderHeader
and with related entities links I can reach BTHEADERITEMSEXT,BTORDERITEMALL,BTADMINI and find the ORDERED_PROD which is the attribute I need to populate.
how I go about creating context ,Context node and populate this value when service ticket is saved in the database?
thanks
John

You should understand first the CREATE_CONTEXT_NODE Method of the Context Node Class and the ON_BEW_FOCUS Method of the Individual Contect Node Class . If you look into these method they you can make out what is the Current BOL entity each of the Context Node is pointing too . This will help you to make a decision that
Option 1 -> Shall I extend a Current Context Node Class to add a New Attribute ORDERED_PROD
OR
Option 2 --> Should create a new Context Node
Both can be done using the Wizard in BSP_WD_WORKBENCH . Browse to the View , then Context Node . Option 1 , Right Click on 'Context Node' and 'Create' .Option 2 , go to the particular 'Context Node' , 'Attributes' and 'Create'
In most case , even if the Context Node doesn't point to the BOL Entity you are looking for i.e BTAdminI , then in the GET_XXXX and SET_XXXX method of the
Context Node Class , you can do some manual coding (BOL Programming ) to browse to the right BOl Entity to set/get the Value.
Let me know if this helps.

Escalation process in Service Ticket based on the Priority,DueDate & Status

Hi Experts,
What is the standard way of Escalation process in SAP CRM Service Ticket management based on the Priority, Due Date and Status together. SLA can be usde with Service Ticket ?
Based on the status, priority and due date/Time, how can I re-assign the ticket and send mail to the specific responsible employee or department to work on the ticket.
Thanks
Shaik Chand

Hi Chand,
pls check this below link ..
http://help.sap.com/saphelp_sm40/helpdata/en/ec/7c83dc4ded11d5992600508b6b8b11/content.htm
Regards,
Raghu

Object for interaction records, service tickets and follow-up activities

Hi,
I need business objects or Function modules(anything) that contains the data realted to interaction records, service tickets, and follow-up.Please help me by mailing to my mail [email protected]

My question was answered by Experts.
1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
3. Clear header/item guid's,that they can have next value in the loop.(Important)
4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
4.Display the records.
Thanks for Everything.........

Interaction records,Service tickets,Follow-up activities

hi all!
I need objects (FM, BDocs...Etc...) that related to interaction records, service tickets, follow-up activities of the business partners.
can anybody help me out.
regards
sachin

My question was answered by Experts.
1.I tried with the code to retirve GUID,HEADER/ITEM Guid's related to the BPnumber from CRMF_ORDER_INDEX table.
2.I have stored header/item GUID's in different internal tables and append all the values that fetched above with in the loop.
3. Clear header/item guid's,that they can have next value in the loop.(Important)
4.Next step call the FM CRM_ORDER_READ with in the loop and assign import/export parameters.
4.Display the records.
Thanks for Everything.........

Displaying a bespoke form based on service ticket categorisation

Hi gurus,
I have a question relating to custon IC forms.
We have a requierement whereby the system must present to the IC user a form for data collection immediatley after the user has categorised a service ticket.
After the user has selected the various categories for a service ticket, the system must display a form (either via a popup or in a view embedded in to the main IC window) which the user would then use to capture data relating to that particular call classification.
e.g. if classification = Complaint > Third-Party > DHL, the system must display the form dhlComplaint.html to capture dhl specific data etc.
Questions:
1) would it be possible (techincally) to do this using a popup.
2) If so, how?
2) If not what other options are there?
We are using CRM 4.0.
any useful feedback would be greatly appreciated.
Sergio

Hello Sergio,
I've never used pop-up's in IC webclient. I don't like them very much because sometimes they can give you some problems.
For example: they can be blocked with pop-up blockers programs or if you fill one form in a pop-up windows and close it, you don't have the possibility to go back and correct your data... or because they're sometimes really annoying
But that's is just my opinion. If you consider to create a new view to embed it in the service ticket viewset, consider this guidelines:
1. I would build the new fields to store your form information in order client extension table using EEWB (table CRMD_CUSTOMER_H if header data - CRMD_CUSTOMER_I if item data). This will also make the fields available in the BOL model, and will alllow you to manipulate this values in memory, instead of direct reading/writing to database tables.
2. I would build a new view to handle your form.
3. I would change the Service ticket main view from runtime repository, to recognize your new view.
4. I would create a new navigational link, from view srvthead.htm (the service ticket view with categorization) to your new view.
5. Then, I would create an automatic navigation to the link created in step 4, in srvthead.htm view. This could be launched in the moment the user selects the last level of categorization, or in other moment that you think the form should appear...
Wishes of good luck.
Regards,
Bruno
Edited by: Bruno Garcia on May 25, 2008 11:10 PM

CRM 5.0 Incoming Email - Creation of a Service Ticket

Hi Gurus
For an incoming email I've managed to configure ERMS to create a Service Ticket.
A number of values are however not correct or missing entirely.
Is it possible to correctly populate the Multi-Level Categorization for the Service Ticket and if so how.
Many Thanks in advance
Regards
Panduranga

Hello Panduranga,
We've implemented a requisite very similiar to yours in version 4. We've created a new class, to a new ERMS service, to be added in our ERMS profile manager.
The way we filled the service ticket categorization was by doing the following:
Each node at category modeler must be associated to a subject code (combination of technical fields katalogartcodegruppecode). So, all you have to do when you're creating a new service ticket is to indicate your subject code to CRM_ORDER_MAINTAIN importing parameter: it_service_os.
Something like this:
ls_subject-ref_handle = gv_handle.
ls_subject-katalogart = iv_katalogart. "KATALOGART
ls_subject-codegruppe = iv_codegruppe. "CODEGRUPPE
ls_subject-code = iv_code. "CODE
ls_subject-mode = 'A'.
APPEND ls_subject TO lt_subject.
ls_osset-ref_handle = gv_handle + 1.
ls_osset-subject = lt_subject.
ls_osset-subject_profile = lv_service_h-subject_profile. "YOUR SUBJECT PROFILE - TO GET IT USE FM CRM_ORDER_SERVICE_H_SELECT_CB
ls_osset-profile_type = 'A'.
APPEND ls_osset TO ls_service_os-osset.
ls_service_os-ref_handle = gv_handle.
ls_service_os-ref_kind = 'A'.
APPEND ls_service_os TO gt_service_os.
ls_input_field-ref_handle = gv_handle.
ls_input_field-ref_kind = gc_object_kind-orderadm_h.
ls_input_field-objectname = gc_object_name-service_os.
ls_input_field_names-fieldname = 'CODE'.
INSERT ls_input_field_names INTO TABLE ls_input_field-field_names.
ls_input_field_names-fieldname = 'CODEGRUPPE'.
INSERT ls_input_field_names INTO TABLE ls_input_field-field_names.
ls_input_field_names-fieldname = 'KATALOGART'.
INSERT ls_input_field_names INTO TABLE ls_input_field-field_names.
INSERT ls_input_field INTO TABLE gt_input_fields.
Then all you have to do is to use internal table gt_service_os as it_service_os at CRM_ORDER_MAINTAIN.
Hope that this helps. If not, just write back and If I can, I'll help you
Kind regards and good luck.
Bruno
Edited by: Bruno Garcia on Aug 21, 2008 3:20 PM

Help needed in Service Ticket view version CRM 2007

Hi,
We have a requirement to replace the Service Level Agreements with Location details screen (custom defined) in the Service Ticket View. I did this in 5.0 version,but couldnt replicate it in the CRM 2007
version.
Here is how I proceeded in the new version.
Instead of creating a new view, I approached the Adding required
context node approach and populated the fields that we need.
1. I enhanced the component ICCMP_BTCTR
2. I added Context node BTActivityH ( I did not link it to any CutomController in the wizard, but defined dependency to Higher LevelContext node BTAdminH, with BOL relation, BTHeaderActivityExt, and
activated the check box Always Create Instance and let the the wizard to finish off.
3. Then using the UI Config tool, I copied the standard configuration to my custom config for changes, I removed all the 3 fields that are there in the standard configuration, and replaced with the attributes
of BTActivityH using UI Config tool in the component work bench. All fields are Input ready fields (not set for Display only).
4. When I open the Service Ticket view to access these fields, in the UI of Service Ticket, I realized that they are display only fields.
5. Then I created the attributes, ( to access GET_I_S_*) methods of the attributes, and I externally set rv_disabled = FALSE in the metod (say GET_I_S_CITY)
6. Now I am able to input values for those fields, but still I am not able to save those entries that I entered in there.
I guess I am missing some thing in the wizard, like linking custom
controller or dependency relations.
Is it mandatory for me to bound the context node to component
controller Node (BTActivityH). If so how can I bound it.
Please advice me.
Thanks and regards,
Sreekanth

Hello Sreekanth,
I think that the fields are read-only and not saved because your context node is not bound to a custom controller. (Even though your higher level node, BTAminH, is probably bound to a CuCo)
The code to perform the CuCo binding is mostly coded in the CREATE_BTACTIVITYH (controller class->typed_context->create_btactivityh or check create_context_nodes to see how the method is called)
like this:
owner->do_context_node_binding( iv_controller_type = cl_bsp_wd_controller=>co_type_custom
                                  iv_name            = <name of the CuCo>"#EC NOTEXT
                                  iv_target_node_name = '<the context node of the CuCo to bind to>'
                                  iv_node_2_bind = <your context node> ).
Now, save yourself a headache and a lot of debugging time and just create a new context node through the wizard again, this is much easier than trying to 'fix' it yourself! Once you have created your new context node you can delete the old one by deleting the attribute in the typed_context class.
Hope this helps!
Reward points if useful!
Kind regards,
Joost

Service ticket not found in the subject

Hi,
I've got simple authorisation working from Java to an Linux MIT KDC. I've also got tickets via kinit from the kdc on the Linux server. I'm trying to use JAAS sample code:
Does anyone know how I can get this to work?
MY login.conf file is
GSSClient{
com.sun.security.auth.module.Krb5LoginModule required
useTicketCache="true";
Rserver{
com.sun.security.auth.module.Krb5LoginModule required
storeKey=true
useKeyTab=true
doNotPrompt=true
keyTab="/etc/harsh.keytab"
principal="Rserver/kdc.mahindrabt.com";
and the error which i am getting is i have enable debug
ratnesh
Name of the [email protected]
before peerlc.login()
KinitOptions cache name is /tmp/krb5cc_0
DEBUG <CCacheInputStream> client principal is [email protected]
DEBUG <CCacheInputStream> server principal is krbtgt/[email protected]
DEBUG <CCacheInputStream> key type: 16
DEBUG <CCacheInputStream> auth time: Thu Dec 18 15:20:02 IST 2003
DEBUG <CCacheInputStream> start time: Thu Dec 18 15:20:02 IST 2003
DEBUG <CCacheInputStream> end time: Fri Dec 19 01:20:02 IST 2003
DEBUG <CCacheInputStream> renew_till time: Thu Jan 01 05:30:00 IST 1970
CCacheInputStream: readFlags() INITIAL;Host address is 10.3.1.110
DEBUG <CCacheInputStream>
DEBUG <CCacheInputStream> client principal is [email protected]
DEBUG <CCacheInputStream> server principal is host/[email protected]
DEBUG <CCacheInputStream> key type: 1
DEBUG <CCacheInputStream> auth time: Thu Dec 18 15:20:02 IST 2003
DEBUG <CCacheInputStream> start time: Thu Dec 18 16:17:13 IST 2003
DEBUG <CCacheInputStream> end time: Fri Dec 19 01:20:02 IST 2003
DEBUG <CCacheInputStream> renew_till time: Thu Jan 01 05:30:00 IST 1970
CCacheInputStream: readFlags()Host address is 10.3.1.110
DEBUG <CCacheInputStream>after peerlc.login()
prior to subject.doAs()
value of s isSubject:
Principal: [email protected]
Private Credential: Ticket (hex) =
0000: 61 82 01 06 30 82 01 02 A0 03 02 01 05 A1 10 1B a...0...........
0010: 0E 4D 41 48 49 4E 44 52 41 42 54 2E 43 4F 4D A2 .MAHINDRABT.COM.
0020: 23 30 21 A0 03 02 01 00 A1 1A 30 18 1B 06 6B 72 #0!.......0...kr
0030: 62 74 67 74 1B 0E 4D 41 48 49 4E 44 52 41 42 54 btgt..MAHINDRABT
0040: 2E 43 4F 4D A3 81 C3 30 81 C0 A0 03 02 01 01 A1 .COM...0........
0050: 03 02 01 01 A2 81 B3 04 81 B0 CB 01 79 E9 43 1A ............y.C.
0060: AE 64 90 28 83 D6 79 82 6A 4C 26 08 A9 C2 59 E7 .d.(..y.jL&...Y.
0070: 21 2E 4C 41 81 B5 01 75 9A 24 87 C0 30 3B F9 A7 !.LA...u.$..0;..
0080: 6B 4E 5D 29 5D A0 9F 91 55 92 D6 FD E4 4B 0A 84 kN])]...U....K..
0090: 06 5B 07 14 00 7E 96 C6 2F 15 4B 34 9F D6 0D E2 .[....../.K4....
00A0: 89 48 B3 78 63 B8 A0 B0 81 14 28 A8 3F 29 A5 D7 .H.xc.....(.?)..
00B0: 64 D5 40 B7 19 A8 6D FC F2 82 86 02 C5 13 32 AA [email protected].
00C0: A8 42 A5 8B 3D 52 DB 83 C7 1F 19 31 3E 6C 87 B0 .B..=R.....1>l..
00D0: BD A5 6A 26 8E DB 2C EA F5 06 2F 90 0A DA 77 58 ..j&..,.../...wX
00E0: CC 0A 67 27 4E 51 7D 74 50 08 79 E4 06 EA C9 30 ..g'NQ.tP.y....0
00F0: E4 F8 40 51 F5 D9 FA C1 AF D9 D3 2E 4A 32 59 CC [email protected].
0100: 10 1A 0F AA 7D 98 30 9B A7 26
Client Principal = [email protected]
Server Principal = krbtgt/[email protected]
Session Key = EncryptionKey: keyType=16 keyBytes (hex dump)=
0000: 9B B5 0E FB 8F 49 64 8F 32 31 10 AE 6E A8 BA 80 .....Id.21..n...
0010: C4 16 45 4A 92 34 A1 02
Forwardable Ticket false
Forwarded Ticket false
Proxiable Ticket false
Proxy Ticket false
Postdated Ticket false
Renewable Ticket false
Initial Ticket false
Auth Time = Thu Dec 18 15:20:02 IST 2003
Start Time = Thu Dec 18 15:20:02 IST 2003
End Time = Fri Dec 19 01:20:02 IST 2003
Renew Till = Null
Client Addresses clientAddresses[0] = /10.3.1.110
GSSClient... Getting client credentialsFound ticket for [email protected] to go to krbtgt/[email protected] expiring on Fri Dec 19 01:20:02 IST 2003
GSSClient... GSSManager creating security context
GSSClient... Sending token to server over secure contextEntered Krb5Context.initSecContext with state=STATE_NEW
Found ticket for [email protected] to go to krbtgt/[email protected] expiring on Fri Dec 19 01:20:02 IST 2003
Service ticket not found in the subject
Credentials acquireServiceCreds: same realm
CksumType: sun.security.krb5.internal.crypto.RsaMd5CksumTypeKrbException: KDC has no support for encryption type (14)
at sun.security.krb5.internal.crypto.p.a(DashoA6275:58)
at sun.security.krb5.EncryptedData.<init>(DashoA6275:84)
at sun.security.krb5.KrbApReq.b(DashoA6275:438)
at sun.security.krb5.KrbApReq.a(DashoA6275:211)
at sun.security.krb5.KrbApReq.<init>(DashoA6275:172)
at sun.security.krb5.KrbTgsReq.a(DashoA6275:319)
at sun.security.krb5.KrbTgsReq.<init>(DashoA6275:166)
at sun.security.krb5.KrbTgsReq.<init>(DashoA6275:87)
at sun.security.krb5.internal.az.a(DashoA6275:289)
at sun.security.krb5.internal.az.a(DashoA6275:106)
at sun.security.krb5.Credentials.acquireServiceCreds(DashoA6275:490)
at sun.security.jgss.krb5.Krb5Context.initSecContext(Krb5Context.java:580)
at sun.security.jgss.GSSContextImpl.initSecContext(GSSContextImpl.java:213)
at sun.security.jgss.GSSContextImpl.initSecContext(GSSContextImpl.java:158)
at GSSClient.run(GSSClient.java:184)
at java.security.AccessController.doPrivileged(Native Method)
at javax.security.auth.Subject.doAs(Subject.java:320)
at GSSClient.login(GSSClient.java:124)
at GSSClient.main(GSSClient.java:63)
GSSClient... GSS Exception No valid credentials provided (Mechanism level: KDC has no support for encryption type (14))after to getting context
Client authentication deined..
If i dosnt do kinit it work fine
Cheers
Harsh Ahuja

I think you do have a ticket in your subject, problem is that they ar'nt readable by suns core librarys. Sun seems to lack suport for des3-cbc-sha1. Try creating tickets with des-cbc-crc.
wikm@empusa:~$ klist -a
Credentials cache: FILE:/tmp/krb5cc_1001
Principal: [email protected]
Cache version: 4
Server: krbtgt/[email protected]
Ticket etype: des-cbc-crc, kvno 1
Auth time: Dec 22 15:31:03 2003
End time: Dec 23 01:31:03 2003
Ticket flags: initial
Addresses: IPv4:130.237.95.15
Server: [email protected]
Ticket etype: des-cbc-crc, kvno 2
Auth time: Dec 22 15:31:03 2003
End time: Dec 23 01:31:03 2003
Ticket flags:
Addresses: IPv4:130.237.95.15
/ Mikael

Create "Followup document" in Service Ticket

Dear Experts,
I'm performing mass creation for Service Ticket by using IDOC basic type CRMXIF_ORDER_SAVE_U01.
At the same time, i need to create a "Followup document" for the service ticket as well, and hence i utilized the segment E101CRMXIF_DOC_FLOW with below field population:
APPL_SNAME = E101CRMXIF_DOC_FLOW
RELATION_TYPE = VONA
RELOBJ_TYPE = BUS2000116
RELOBJ_OBJECT_ID = 1234567
RELATION_TYPE_ATTR = A
I can not get any Followup doc created. Basically i did tried to take off the value for RELOBJ_OBJECT_ID, but it still didn't worked.
Could you please comment what went wrong? Or any steps that i have left out?
Thanks in advance.

Hello FSCHU,
Please refer notes 1036737 and see if this helps.
regards,
Muralidhar Prasad Chatna

IC WebClient_Field Classification in service ticket

Hello,
We're implementing CRM 4.0 with the "Interaction Center WebClient" (SAP Portal) and the transaction "service ticket" (we use for transaction type TSRV as a basis, and copied it in ZSRV). In the portal header data of our "service ticket", there is a field "Classification", which we would like to customize with values.
=> Problem: we cannot find any corresponding entry in the CRM IMG Customizing for this filed "Classification".
Does someone have an idea?
Thanks a lot,
Regards,
Nad

Hi
for classigication fileds you need to use category modler pcui based application from transaction code crmc_pcuitools and select
CRMM_ERM_CAT as option and click on executre button
then you will find the pcui based category modler view select new button and define the new schema there by selecting the node and subnodes in it assign the codes from subject profile for each label define labels for each node assignthe subject profile under the application area of schema and select the future date and time to activate the schema and release the schema set time 10 min future date andtime and go back to crm_ic transaction open the service ticket transaction u will see the dropdown values at 4 levels appear there
please do reward points if helpful
regards
Vikas

Navigate directly to Service Ticket view in IC WebClient 5.0

Hi,
We have a requirement where we should either confirm same BP(say anonymous) for all the Service Tickets, so that there is no need of going to Identify Account view and confirm an Account there. We dont mind even if there is a solution that allows us to jump to Service Ticket with out Confirming an Account.
If you see Interaction record, you can straight away jump to Interacation Record just by clicking on Interaction Record Navbar link.
How can I achive this? Any suggestion would be appreciated and rewarded for points.
Thanks in advance,
Sreekanth

Hi Sreekanth,
What you need to do is: confirm BP automaticaly.
here is code example for this.
DATA: lr_bupacontroller TYPE REF TO cl_crm_ic_bupacontroller_impl.
    DATA: bdc               TYPE REF TO cl_crm_ic_cucobdc_impl.
lr_bupacontroller ?= get_custom_controller( 'BuPaController' ).
CHECK lr_bupacontroller IS BOUND.
lwa_partner-name = 'PARTNER'.
lwa_partner-value = 'XXXXXX' " BP Number
APPEND lwa_partner TO it_parameters.
CALL METHOD lr_bupacontroller->get_bp_for_incoming_request
    EXPORTING
      it_parameters = it_parameters
    IMPORTING
      ev_no_of_hits = ev_no_hits
      ev_bo_col     = ir_bo_col
      ev_query      = cv_query_type.
IF ir_bo_col IS BOUND.
    ls_profile = lr_bupacontroller->get_profile( ).
ENDIF.
* get a view
CLASS cl_crm_ic_services DEFINITION LOAD.
context_area = cl_crm_ic_services=>contextarea_contr.
IF context_area IS BOUND.
    bdc ?= context_area->get_custom_controller( 'CuCoBDC' )."#EC NOTEXT
    bdc->typed_context->currentcustomer->set_collection( ir_bo_col ).
*    Fill main partner with confirmed BP
    TRY.
        col_wrapper = bdc->typed_context->currentcustomer->get_collection_wrapper( ).
      CATCH: cx_crm_bdc_no_data, cx_crm_bdc_xpath_error.
    ENDTRY.
ENDIF.
And then just Confirm This BP
lr_bupacontroller->set_bp_confirmed( ).
Good Luck
Eli Steklov
<b>Please Reward Points If it Helped :-)</b>

Service ticket's priority value

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