Create "Followup document" in Service Ticket

Dear Experts,
I'm performing mass creation for Service Ticket by using IDOC basic type CRMXIF_ORDER_SAVE_U01.
At the same time, i need to create a "Followup document" for the service ticket as well, and hence i utilized the segment E101CRMXIF_DOC_FLOW with below field population:
APPL_SNAME = E101CRMXIF_DOC_FLOW
RELATION_TYPE = VONA
RELOBJ_TYPE = BUS2000116
RELOBJ_OBJECT_ID = 1234567
RELATION_TYPE_ATTR = A
I can not get any Followup doc created. Basically i did tried to take off the value for RELOBJ_OBJECT_ID, but it still didn't worked.
Could you please comment what went wrong? Or any steps that i have left out?
Thanks in advance.

Hello FSCHU,
Please refer notes 1036737 and see if this helps.
regards,
Muralidhar Prasad Chatna

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Unable to create followup document

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******followup document create
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Creating follow up transactions
Create a Preceeding doucument using CRM_ORDER_MAINTAIN
check these links, might be helpful.
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Outlook 2003
If you are using Outlook 2003, follow these steps:
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Hi Namita,
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public void processCreditApp(String document)
We change our web-services.xml to include: style="document" in the web-service
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<env:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<env:Body>
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Likewise
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I am not sure I understand. The SOAP body we receive does not have a type designation:
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<diag:Diagnostic
xmlns:diag="http://www.someName.com/namespace.messaging.diag#"
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Steve
"Karthik V" <[email protected]> wrote:
Just by changing "rpc" to "document" in web-services.xml will not help.
You missed <types> and <type-mapping> elements.
I guess your <operation> still has input param type as xsd:string.
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document.
Alternatively, you could servicegen with style="document" and take a
look
at the generated web-services.xml.
That will give you a better idea.
/k
"Steve Watson" <[email protected]> wrote in message
news:[email protected]...
We are trying to create a document type service meaning we want totransmit a document
as is. The webservices documentation states:
"RPC-oriented WebLogic Web service operations use SOAP encoding.Document-oriented
WebLogic Web service operations use literal encoding."
Our service method signature is:
public void processCreditApp(String document)
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element and invocation-style="one-way" in the operation element.
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a string:
<env:Envelope xmlns:xsd="http://www.w3.org/2001/XMLSchema"
xmlns:soapenc="http://schemas.xmlsoap.org/soap/encoding/"
xmlns:env="http://schemas.xmlsoap.org/soap/envelope/"
xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance">
<env:Body>
<xsd:string>HelloWorld</xsd:string>
</env:Body>
</env:Envelope>
We had expected the content of the body not to be typed with <xsd:string>tags.
Likewise
the generated web service is expecting this typing.
Have the corect assumptions about "literal encoding"? Have we leftout
any necessary
steps or settings?
We are using WL 7, service pack 2 with the pathch: CR102544_70sp2_v2.jar.

Unlinking an InteractionRecord from a Service Ticket.

Hi Gurus,
I would like to find out if it is be possible to remove the link between an InteractionRecord and a Service Ticket? In our scenario whenever we create a service ticket an interaction record will be created automatically along with the service ticket. But it is not happening all the times. Some times Interaction record won't be created along with the service ticket. Can any one tell me why this happens like this?

Hi ManniF,
Thanks for your quick response. Here we are creating the service ticket under IC_AGENT role. Actually what happens in our case is whenever we open a Service Ticket in IC, sometimes all the servicetickets comes under business context of a service ticket. Can you tell me why the service tickets comes under business context of a service ticket.Can any one tell me how to restrict the service tickets under business context when I open a service ticket?
Edited by: MuraliKiran on Jul 2, 2010 12:18 PM
Edited by: MuraliKiran on Jul 2, 2010 12:20 PM
Edited by: MuraliKiran on Jul 2, 2010 12:23 PM

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On the server side we do not want to create hundreds (if not thousands) of Java Bean clases as we already have the legacy code to map XML to Java. The idea is that JAX-RPC only instantiates the SOAPElements that represent the "raw" message, or, if possible, doesn't instantiate any objects whatsoever.
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Chris,
I too noticed that most vendors take the RPC centric approach. Its because most of the industry examples of how WSs were used were simple enough to implement using RPC and anything more (document literal) would add to the complexity of implementation. This is something that is feared by many developers, especialy the .Net crowd who seem to want everything done through a wizard menu interface and don't care about other WS implementations at all.
This is sort of changing. J2EE 1.4 is WS-I compliant, so when you compile server side ties from WSDL you can specify a document literal option and WS-I compliance. This gives you access to the SOAPElement objects. There's still issues with going between W3C DOM and SOAP elements but that's just API inconvenience, not a show stopper. As the inudustry develops more complex WSs we will see the vendors change their tools to better support this...
Anyway, some more help...
I use the the following wscompile options to build from WSDL for document literal WSs.
wscompile.bat -d . -nd . -s . -f:documentliteral -f:wsi -keep -model model.gz -import config.xml
wscompile.bat -d . -nd . -s . -f:documentliteral -f:wsi -keep -model model.gz -gen:server config.xml
My "wrapper" elements look like this...
<xs:element name="AComplexXMLResponse">
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          <xs:sequence>
               <xs:element ref="myNS:MYComplexXMLType"/>
          </xs:sequence>
     </xs:complexType>
</xs:element>
If I do this:
<xs:element name="ASimpleXMLResponse">
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     </xs:complexType>
</xs:element>
I still get the JAXRPC language bindings to a string, but in my case I don't really care. This may well be different for you.
What I do to manage these elements is to split up the WSDL, WS wrapper element definitions and actual data XML schema definitions into separate documents. This means I have a WSDL which IMPORTS my message schema (this is where I define wrappers for in and out XML) which INCLUDES the actual DATA XML schema that I have.
The WSDL import looks like this:
<types>
     <xs:schema>
          <xs:import namespace="http://schemaURI" schemaLocation="./relativePath/WrapperElementSchema.xsd"/>
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</types>
The wrapper element schema has:
<xs:include schemaLocation="./ActualDataSchema.xsd"/>
This way I can easily replace the wrapper documents with just anyType references if something doesn want to play nice. The data schema file and the WSDL stay the same. This minimises the impact on what you have to change in your distribution. This is important as the WSDL is often generated on the fly by your WS environment and so can not be easily changed once you build your WSs, but the schema files it references are easily changed without affecting your code.
Another reason for the wrapper elements was a JWSDP 1.2 issue (I don't know if this has been fixed in 1.3), where if you had the same method parameter signature in a web service (the parameters it took were the same XML types, for instance if you have an add and update methods for the same document input) JWSDP would get confused at runtime. It did not take account of the SOAP action that came along with the request to determine which operation to call. It just took the incoming XML, saw that it was of a certain type and it passed it to the first operation that took this element, which is VERY wrong. By using the wrapper elements, I could give all my input and output elements for each method different names (I used a naming stragegy that appended a 'request' or 'response' string to the method name to form a method parameter element name. This is a pain in the ass, but works and does wonders for interoperability with other WS vendors. Like I said before, I've got this working with JWSDP, BEA and .Net servers and clients.
Hope this helps,
If you think there is a real need for a public HOWTO on this, I could write one with a full step by step guideline that shows where I broke my legs getting this stuff to work. But this would eat into my sleep time :-/ TO JUDGE INTEREST I call on all people interested in a tutorial to respond to this thread (esp people involved with the JWSDP WS tutorial documentation). If I get 5 or more different people responding I will loose some sleep for the good of this community. Otherwise, I will just try to help you when I have time to read the forums.
Kuba

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Hi Chandru,
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Regards,
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Kind Regards,
Veined.

Hello,
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Hello Natallia,
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