Set Priority

I have a script where the caller is given the option to press 2 to leave a mesage or press 0 to return to the main queue. What I am trying is to set this callers priority to 10 (highest) and send him to the main queue. The problem is when the caller is redirected to the main queue he goes back in the line. I think the priority is not working. Can some tell me how to do this correctly.
Thanks,
Solomon

Why are you doing a Call Redirect after increasing the priority? This should be a Goto label or something that keeps the caller within the queued branch of the script. If you really have to move to a different application/script you would need to build a session to map the contact's priority across.
I would eexpect it to look more like this:
Start
[IVR logic]
Select Resource
-Selected
-Queued
--Label: QUEUED_LOOP
--Menu
---Voicemail
----Dequeue
----Call Redirect
-----Successful
------Set Contact Info (Handled)
---Continue Holding
----Set Priority (10)
--Hold
--Delay
--Unhold
--Goto: QUEUED_LOOP
End

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E2000 setting priority is not working for one PC

my home has a max download speed of 300 KB/s. which can make gaming quite an issue if someone in the house starts using something that is a bit of a drain on the bandwidth.
i fixed the issue for a few months by setting the gaming console to be the only device with high priority. but for some reason my sisters hp laptop still drains all the bandwidth shen he loads youtube. and the only way to stop it is a mac address block on that computer so the game isnt literally frozen still.
i need to figure out how to get the priority working against this device.

In this section, you can set the bandwidth priority for a variety of applications and devices. There are four levels priority: High, Medium, Normal, or Low. When you set priority, do not set all applications to High, because this will defeat the purpose of allocating the available bandwidth. If you want to select below normal bandwidth, select Low. Depending on the application, a few attempts may be needed to set the appropriate bandwidth priority.
To Enable QoS service on your router you can follow this link and follow the steps on the website: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=05ef4bac579a47d39d9454a4b0583cbf_1701.xml&pid=80&r...
Second, let me know the current firmware version in the router management page: http://www6.nohold.net/Cisco2/ukp.aspx?vw=1&docid=df680dece5cd4f7ea8141ea0026db71a_4046.xml&pid=80&r...

How to set priority?

Hello,
Is there a way to set a priority symbol or number or anything of the sort beside a message in mail?
I heard of it being done but I'm not sure.
Also, how do I use mail and create an out of office reply or an email that will be automatically sent when someone sends an email to a given address?
Thanks.
Dorian

You mean when sending a mail, how do you set priority? Is there a little rectangular box in the lower left-hand corner region of the message header area in your new message window composition window, that has three little horizontal lines and a downward pointing triangle in it? Click on it and select Customize....
Check the far-right checkbox that has a pull-down menu with a "!" in it. That is message priority. "!!" means high priority, "!" means regular priority, and "-" means low priority.
Or do you mean how do you display the priority of incoming mail? You can display priority of incoming messages by enabling the "Flag" column in your message list viewer pane. In the Mail's menubar, go to Mail > View > Columns and select Flags. You can drag that column to the desired position (mine is 2nd from left) and adjust its width in the column title row using your mouse. If you have placed the Flag icon in the toolbar of the main mail viewer window, then when you click on the icon, you can locally "flag" it (displays a little red flag in that column next to the message) to remind you that you have to do something with/about this message. To add the Flag button to your toolbar, in Mail's menubar, click on Mail > View > Customize Toolbar and drag the Flag icon into your toolbar.
The best way I would know to create an out-of-office reply would be to create a temporary rule that says "if account is 'whatever' then reply" and enter text in the reply text window. Problem is, I don't know whether the rule would be executed until after the message was downloaded in your running mail application, or until the message was actually viewed. You'd have to experiment. If your computer is going to be shutdown or you will be logged out, that won't work, and you'd really need to be able to do something at the mail server level, not your mail client level.
(if you find that this solves your problem, or is actually helpful towards arriving at a solution to your problem, please consider clicking on either the "helpful" or "solved" buttons in the header of this post)

How can I set priority on an individual email in my inbox?

I have the Priority column open in Thunderbird, but I can't set the priority. How can I do this?

'Tools' > 'Message filters'
* click on 'New'
* give filter a name
Apply filter filter when:
* select: 'Manually Run'
* Select: 'Getting new mail'
if you want to check for and remove junk first.
* select: 'filter after junk classification',
If there is only one condition or if you want to use more conditions that say 'A' AND 'B' must occur.
* select 'Match all of the following'
If there is more than one condition or if you want to use two more conditions that say 'A' OR 'B' must occur.
* select 'Match any of the following'
you will need to work out what condition(s) need to be met, such as:
example:
'FROM' and 'IS' and 'email address'
to set another condition click on the small +
Perform this action:
'Set Priority to' and 'Highest'
* click on OK to save the filter.
* make sure it is enabled.
Message filters run in the order listed. So you need to make sure that you do not have another filter positioned above that filter which could filter emails before the second filter can work.

Setting Priority Dynamically in Decision Step

Hi Experts,
My requirement is to set priority of the user decision based on a container element value.
Depending on the container element values, some times the workitem should be created with priority 5 (medium) and some times it should get created with priority 4 (High).
Please let me know how can we pass priority dynamically to the user decision step.
Thanks in Advance,
Siva Sankar.

I think you can use FM
SWW_WI_PRIORITY_CHANGE
Thanks
Arghadip

UCCX 8.5.1 Scripting Assistance - Set Priority

Hello,
I am trying to configure the priority in my script similar to how they did this in the below discussion.
https://supportforums.cisco.com/discussion/11892936/uccx-851-basic-scripting-assistance-set-priority
When I put the "set priority" in the script it errors out and callers hear the message that the system is experiencing problems. The script runs fine without the "set priority". Any assistance would be greatly appreciated.

Chris,
I attempted to validate the script and did get an error with the "Set Enterprise Call Info" step. What's odd is that without the priority step the script still does not validate, but actually works fine. As soon as I add the priority step to it though it breaks.
I removed the "Set Enterprise Call Info" step and the priority works as expected now. Thank you for your assistance.
Jared

Setting priority to the RTP packets

Hi,
I am developing a system which will use multicasting to trnamist RTP packets. To ensure the better transmission, I want to set priority to my transmitting RTP packets. My system has been developed based on AVTransmit3 and AVReceive3 provided by sun where RTPManager has been used.
However is it possible to add special information to the RTP packets so that router underlying router will allow my packet to be transmitted first?
A repply is badly needed...................

Well......according to the RFC2474 and RFC2475, diffserv header can map with the precedence field of the IP header, In IP header TOS field can be mapped with DSCP field of the Diffserv Header. Now jcparques, though IP header can be diffserv capable but is their no router availble in reality which is diifserv capable?Or if I use any simulator like NS2 or other simulator which can work with java, can't I implement diffserv in rtp packet?

UCCX - set priority command CSQ

I am setting up a Que and the customer wants to have agents in group A answer all the calls.
If a call waits in que for over 5 minutes, they want a second group of agents (group b) to be able to take that call. So the call could goto the either group A or B.
My question is, Can I do this in one Que, or do I need two.
I was thinking that I could do a “set priority” of 5 when the call comes into the que and then after 5 minutes, set it to 1.

Hi Carlo
Priority probably won't help - all that does is move the call 'ahead' of other calls in the queue. It doesn't affect to 'who' the call is routed.
Basically if you want the system to make an instant decision (e.g. route to group of agents A, but if not busy send to agent group B) then you can give agent group A higher skills than B, and use the 'most skilled' routing algorhythm on a single queue.
If you need that 5 minute delay, then you need two queues, with the second queue added with a 'select' step in the 'queeud' branch of the first 'select' step.
Regards
Aaron

Setting priority for WL Triggers

Hi,
We are developing a huge application using WL 5.1 and JDK 1.2.2. We have 5-6
Weblogic Scheduled Triggers that are running at different time.
The rest of the application almost comes to halt or slows down when the
triggers are scheduled. Is there a way to set priority for the those
Triggers? Like can i say in weblogic that run triggers in low priority? If
so, how?
Thanks for the help in advance.
regards,
Prabhakar Babu

At the current time, no.
Thanks,
Michael
Michael Girdley
BEA Systems Inc
"Prabhakar Babu" <[email protected]> wrote in message
news:39b7f8a8$[email protected]..
Hi,
We are developing a huge application using WL 5.1 and JDK 1.2.2. We have5-6
Weblogic Scheduled Triggers that are running at different time.
The rest of the application almost comes to halt or slows down when the
triggers are scheduled. Is there a way to set priority for the those
Triggers? Like can i say in weblogic that run triggers in low priority? If
so, how?
Thanks for the help in advance.
regards,
Prabhakar Babu

Setting priority in threads

What will happen if i set the priority of a thread after calling the start() on the thread.... also what will happen if i set priority before start() but in as a paramter int i pass 14 ???

Why don't you try it and see? I would guess that if you tried setting the priority after calling start() it would be just as if you had openned up the Task Manager (for Windows) and set the priority of a currently ready-state thread or process. As for a higher (or even a lower) setting than is allowed, Java either ignores it or (my guess) sets it to the max or min, respectively.

Notification: Set priority and dates, based on the reference object

Hello,
I'm searching for an idea/solution, to set the priority of a notification automatically, depending on the entered reference object (F/L or equi).
I.e. I want to classify the F/Ls and equis with a priority (e.g. via the classification, or F/L / equi master data). When the user creates a notification, and enters a F/L or equi, the priority should be selected from the object and set automatically.
Thanks for your answers!
Best regards
Stephan

Hello Pete,
thank you for your answer. Unfortunatelly both user-exits seem not to work for my problem.
QQMA0025: Default values when adding a notification
Priority and dates can be modified, but in this step you don't have the functional location. I thought, I can send a popup in this user-exit, to ask for the functional location, but the functional location is deleted in a later step (before the 1st display of the notification header), i.e. the user has to enter it again.
QQMA0018: Deadline setting based on entered priority
Here you can only modify the dates / times, but not the priority.
Another show stopper is, that the exits will only be processed once, i.e. in both cases, a change of the functional location doesn't adjust the dates/times.
It seems, that exit "Before saving the notification" (as far as I remember QQMA0014) could be a solution.
I see 2 problems ->
1. the user enters the F/L or equi and nothing happens to the priority / dates -> sending a popup in the saving process to inform the user about the changes, could be a solution.
2. What to do, when the user has already maintained priority and/or dates/times?
I will have a look, if there are enhancement spots in the notification program. Perhaps this can help me (or better - my boss ).
Best regards
Stephan

CRM 5.0 ERMS - Setting Priority, Due Date etc of Incoming Email

Hi Gurus
We've moved our incoming e-mail processing from a Non-ERMS set-up to an ERMS set-up.
Previously we were able to assign the Priority & Due Date for Incoming Emails in Transaction.
SPRO -> IMG -> Customer Relationship Management -> Interaction Center Webclient -> Agent Inbox -> Settings for Asynchronous Inbound Processing ->
Define Receiving E-mail/Fax Settings
Now with E-mails coming through via ERMS we have the following issues:
Priority is set to Medium when we require High
Due Date is set to 31/12/2099 when we require 24 hours from arrival into ERMS
Responsible Group is Blank when it should be the assigned Org Unit.
Is this something that is controlled throught the Rule Modeler, if so how?
Maximum points for the correct answer here.
Many Thanks in advance
Panduranga

Hi,
Yes you have to do settings in rule modeler, please go through the following link for ERMS and rule modeler and if you are still not able to solve let me know.
http://help.sap.com/saphelp_crm50/helpdata/en/83/0a94734da3439fabcd079cee3f3c72/frameset.htm
Regards,
Deepak
I think you need to do these settings in Transaction CRMC_IC_AUIGNADR
Edited by: Deepak Ahuja on May 14, 2008 4:15 PM

How to set Priority of JMS message in the Receiver adapter

Hi,
How can I set the priority of message going to MQ in the receiver JMS adapter. I tried to set a value in the <b>JMS message Priroty</b> field. But it is not working.
In the receiving queue manager the default priority of the queue which receives data is set to 0.
Can anyone suggest how to get this done.
Thanks in Advance
Abinash

Hi Ravi,
If I am not wrong You are referring to article <b>Queues for Prioritized Message</b>. But this is about how to Prioritize message inside XI.
What I am intresetd in is to set a message priority (for example "2")for the message going to MQ. That is when the message reached the detination queue the priority of this message should be 2 in the queue.
Thanks
Abinash

How do I set priority of a While Loop in RT in a FP2010?

Sorry about a duplicate post. I could not find my post from last night.
I want to run a vi with 2 while loops in my FP-2010 with different priorities. One is time critical running a PID, the other is low priority for communications with a PC host.
How do I set the priorities?
Thanks,
Chris

Put the two loops in two different VIs. Go to the VI properties and set the priority there under Execution priorities.
In other words, you can set the priority at the VI level and not at the While-loop level. However, if you want this at the loop level, you may want to take a look at the new Timed Loops.
Hope this helps.
-Khalid
Message Edited by Khalid on 12-02-2005 06:31 PM

Setting priority on Unit Tests - is it possible?

Is it possible to set a priority level (low, medium, high) to the units within a test package. Not on the test cases, but when the test plan is generated the option "with transaction" is selected. And we are testing the unit/transaction can you set a priority at the unit level so it appears in the workbench (STWB_WORK).
Is so where do you do that?
Thank you
Dan

Dear Daniel,
I think you want to change the status values appearing in the status tab of test plan all the individual test cases.
Go To Tcode STWB_SET.
From here select the status definition and place the status values you are interest in........this will do the needful.
Please reward points if it helps.

Set Priority

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