Setup and Configuration for a Solution Manager instance

I am setting up a  Solution Manager instance for a client in Australia.
Currently there is no reference client that I am aware of in Australia for Solution Manager.  So this is extremely important to get it right.  Also I am an independent contractor, so I am unable to call on any in-house experts from a consulting firm for help.
So I am looking for answers from some experts who have done this before.
Had some training on Solution Manager back in 2002.
Our client wants to setup the solution manager instance to monitor 9 SAP instances
- 3 R/3, DEV, Q/A, PROD
- 3 BI, DEV, Q/A, PROD
- 3 Enterprise Portal, DEV, Q/A, PROD
Solution Manager is running in a separate instance for all those listed above.
In addition to the above the client would also like to user the service desk function of Solution Manager for in-house support of SAP, and push to service desk request onto their support partner and/or SAP directly.
Question:
1) Is it better to use the Solution Manager client 001 or create a separate client for the customer?
2) How would you as the expert configure the service desk component to push service desk requests to the support partner (a 3rd party Service Desk Tool or another Solution Manager instance), and allow the customer to choose to send the request direct to SAP?
3) The client would also like to use the Solution Manager Instance as the CUA environment, is this advisable?
Kind Regards
David Cooper

Hello David,
Please find th answers below:
1. You should use  a separate client for solution manager rather than using a standard one
2. You should configure your solution manager as the service desk for all type of support requests.Solution manager can send your requests to SAP and vice-vera.Why do you a third part tool and waste money of the client.Solution manager can do all for you very effectively
3.sure you should configure solution manager as CUA environment,there are no issues with that
Let me know of any questions
Rohit

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    However with above setting, when execute Tcode SOLAR01 & edit the structure/document, I am not allowed to save it, getting the error "Changes to Repository or cross-client Customizing are not permitted".
    could anyone please advise what is the correct setting for the solution manager?
    please help
    thank you

    Hi Pradeep,
    User just need to edit/upload new documentation to the project SOLAR01, and this is not allowed because of the system setting
    By the way, do you know any method that I can restrict user to edit the 'Structure' tab, but only allow them to upload & edit the documentation under 'project document' tab?
    the recommendad way will be we always setup the project & complete in development system & then finally transport to productive solution manager without any further changes anymore?
    please advise.
    thank you

  • Setup and Configure IM Components SSO and DAS on Replica RMS Node

    Dear All,
    I was trying the step
    Step 5: How to Setup and Configure IM Components SSO and DAS on Replica RMS Node In Multimaster Replication (MMR) with Identity Management (IM) Cluster in High Availability Env
    But, at the stage to connect to OID, it is not connecting to the RMS database.
    When I checked login through ODM, it is connecting fine. also, ldapbind is also binding fine.
    How to solve this ? What will be the issue and where to check it ?
    Also, from the RMS, when I am connecting through EM console, I am not getting any output on Infrastructure link to change the passwords. its showing
    Identity Management
    Error retrieving information of default metadata repository.
    Unable to establish secure connection to Oracle Internet Directory Server ldap://devportal.paaf.gov.kw:636/ Base Exception : javax.naming.AuthenticationException: [LDAP: error code 49 - Invalid Credentials]
    If there is any experts, pls reply. Because, last time I created a TAR and it took months to resolve and ultimately nothing happened they closed the TAR after some time as I was busy with some other works and not able to proceed with the synchronization.
    Thanks in advance,
    With Regards,
    Sheeja Anil

    Rule [ 47 ]: fuser link
    ~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the fuser symbolic link /sbin/fuser -> /bin/fuser exists or
    not. This is required for Suse 8.0 and Suse 9.0.
    Test [ PASSED ] :
    Not required =~ Exists|Not required
    Action:
    fuser link exists or not required.
    Rule [ 48 ]: orarun package
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the orarun package is installed and if the oracle user
    environment need to be reset. This is only required for Suse 8.0 and
    Suse 9.0.
    Test [ PASSED ] :
    Not applicable =~ Not installed|Installed correctly|Not
    applicable|Environment reset not required
    Action:
    orarun is not installed or installed correctly.
    Rule [ 49 ]: semmsl
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if semmsl kernel parameter is 256 or higher. For more details on
    how to configure this parameter, refer to Oracle Application Server
    10.1.2 Installation Guide - Chapter 4 - Section 4.3.2 Configuring the
    Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    semmsl kernel parameter is 256 or higher.
    Rule [ 50 ]: semmns
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if semmns kernel parameter is 32000 or higher. For more details
    on how to configure this parameter, refer to Oracle Application Server
    10.1.2 Installation Guide - Chapter 4 - Section 4.3.2 Configuring the
    Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    semmns kernel parameter is 32000 or higher.
    Rule [ 51 ]: semopm
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if semopm kernel parameter is 100 or higher. For more details on
    how to configure this parameter, refer to Oracle Application Server
    10.1.2 Installation Guide - Chapter 4 - Section 4.3.2 Configuring the
    Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    semopm kernel parameter is 100 or higher.
    Rule [ 52 ]: semmni
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if semmni kernel parameter is 142 or higher. For more details on
    how to configure this parameter, refer to Oracle Application Server
    10.1.2 Installation Guide - Chapter 4 - Section 4.3.2 Configuring the
    Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    semmni kernel parameter is 142 or higher.
    Rule [ 53 ]: shmall
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if shmall kernel parameter is 2097152 or higher. For more
    details on how to configure this parameter, refer to Oracle
    Application Server 10.1.2 Installation Guide - Chapter 4 - Section
    4.3.2 Configuring the Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    shmall kernel parameter is 2097152 or higher.
    Rule [ 54 ]: shmmax
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if shmmax kernel parameter is 2147483648 or higher. For more
    details on how to configure this parameter, refer to Oracle
    Application Server 10.1.2 Installation Guide - Chapter 4 - Section
    4.3.2 Configuring the Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    shmmax kernel parameter is 2147483648 or higher.
    Rule [ 55 ]: shmmni
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if shmmni kernel parameter is 4096 or higher. For more details
    on how to configure this parameter, refer to Oracle Application Server
    10.1.2 Installation Guide - Chapter 4 - Section 4.3.2 Configuring the
    Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    shmmni kernel parameter is 4096 or higher.
    Rule [ 56 ]: msgmax
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if msgmax kernel parameter is 8192 or higher. For more details
    on how to configure this parameter, refer to Oracle Application Server
    10.1.2 Installation Guide - Chapter 4 - Section 4.3.2 Configuring the
    Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    msgmax kernel parameter is 8192 or higher.
    Rule [ 57 ]: msgmnb
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if msgmnb kernel parameter is 65535 or higher. Refer to Oracle
    Application Server 10g Installation Guide 10g - Chapter 4 - Section
    4.3.3 Configuring the Kernel Parameters on Linux for more details on
    how to configure this.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    msgmnb kernel parameter is 65535 or higher.
    Rule [ 58 ]: msgmni
    ~~~~~~~~~~~~~~~~~~~
    Description:
    Check if msgmni kernel parameter is 2878 or higher. For more details
    on how to configure this parameter, refer to Oracle Application Server
    10.1.2 Installation Guide - Chapter 4 - Section 4.3.2 Configuring the
    Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    msgmni kernel parameter is 2878 or higher.
    Rule [ 59 ]: file-max
    ~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if file-max kernel parameter is 131072 or higher. For more
    details on how to configure this parameter, refer to Oracle
    Application Server 10.1.2 Installation Guide - Chapter 4 - Section
    4.3.2 Configuring the Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    file-max kernel parameter is 131072 or higher.
    Rule [ 60 ]: ip_local_port_range
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if ip_local_port_range kernel parameter is between 10000 and
    65000 or higher. For more details on how to configure this parameter,
    refer to Oracle Application Server 10.1.2 Installation Guide - Chapter
    4 - Section 4.3.2 Configuring the Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    ip_local_port_range kernel parameter is between 10000 and 65000 or
    higher.
    Rule [ 61 ]: limit processes
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the limit of max processes is set to 16384 or higher. For
    more details on how to configure this parameter, refer to Oracle
    Application Server 10.1.2 Installation Guide - Chapter 4 - Section
    4.3.2 Configuring the Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    The limit of max processes is set to 16384 or higher.
    Rule [ 62 ]: limit descriptors
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the limit of file descriptors is set to 65536 or higher. For
    more details on how to configure this parameter, refer to Oracle
    Application Server 10.1.2 Installation Guide - Chapter 4 - Section
    4.3.2 Configuring the Kernel Parameters on Linux.
    Test [ PASSED ] :
    Adequate = Adequate
    Action:
    The limit of descriptors is set to 65536 or higher.
    Rule [ 63 ]: Port 1521
    ~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if port 1521 is free or not. If port 1521 is used by an Oracle
    listener version 10.1.0.2 or later, then the existing listener will be
    used by the existing database and the Oracle Application Server 10g
    Metadata Repository. The installer will perform this configuration
    automatically. If port 1521 is used by an Oracle listener version
    earlier than 10.1.0.2, then the existing listener need to be stopped.
    After the installation is complete, the new 10.1.0.2 listener can be
    configured to listen to the existing (pre 10.1.0.2) databases. If port
    1521 is used by non-oracle programs, then this program need to be
    configured to listen to ports other than 1521. Refer to Installation
    Guide, section 4.4.4 for more details.
    Test [ PASSED ] :
    TNS Listener 10.1.0.2 or higher is running =~ TNS Listener 10.1.0.2 or
    higher is running|Free
    Action:
    Port 1521 is not used, or is used by TNS*Listener version 9.0.1 or
    higher.
    Rule [ 64 ]: Environment Variables
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the following environment variables are not set: TNS_ADMIN,
    ORA_NLS, and LD_BIND_NOW. In addition, the following environment
    variables must not references to any existing Oracle Home: PATH,
    CLASSPATH and LD_LIBRARY_PATH.
    Test [ FAILED ] :
    Has reference to existing Oracle Homes = Properly defined
    Action:
    Refer to the following table for the necessary action to take:
    <PRE>
    Return Value          Action
    Has reference to existing     Remove any reference to existing
    Oracle Homes          Oracle Homes from PATH, CLASSPATH
                        and LD_LIBRARY_PATH.
    Some variables are set     Unset TNS_ADMIN, ORA_NLS, and
                        LD_BIND_NOW.
    Cannot access /etc/oratab     Grant read permission on
                        /etc/issue to the current user.
    </PRE>
    Rule [ 67 ]: DNS Lookup
    ~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the host is properly registered in the DNS.
    Test [ FAILED ] :
    nslookup IP_address = Host correctly registered in DNS
    Action:
    Refer to the following table for the necessary action to take:
    <PRE>
    Return Value          Action
    nslookup host.domain     The DNS server failed to resolve the
                        nslookup using host.domain.
    nslookup IP_address     The DNS server failed to resolve the
                        nslookup using IP address.
    Cannot determine IP address Fix any problem with host IP address.
    Cannot access          Grant execute permission on
    /usr/bin/nslookup      /usr/bin/nslookup to the current
                        user.
    </PRE>
    Rule [ 68 ]: /etc/hosts format
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if /etc/hosts file contains a line with "ip_address
    fully_qualified_hostname short_hostname".
    Test [ PASSED ] :
    Contains host.domain = Contains host.domain
    Action:
    The Fuly Qualified Domain name has been set correctly.
    Rule [ 69 ]: Oracle Home length
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check that the path to the Oracle home directory is not longer than
    127 characters.
    Test [ PASSED ] :
    Less than 127 char = Less than 127 char
    Action:
    Oracle Home directory is not longer than 127 characters.
    Rule [ 70 ]: Memory for Dev Kit
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the machine has enough memory to install Developer Kits
    install type. The minimum requirements is 256 MB.
    Test [ PASSED ] :
    Available = Available
    Action:
    The machine has enough memory to install J2EE & Webcache install type.
    Rule [ 71 ]: Memory for BI&Forms
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the machine has enough memory to install Business
    Intelligence & Forms install type. The minimum requirements is 1 GB.
    Test [ PASSED ] :
    Available =~ Available|Install type not available
    Action:
    The machine has enough memory to install Business Intelligence & Forms
    install type.
    Rule [ 72 ]: Space for BI&Forms
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the machine has enough disk space to install Business
    Intelligence & Forms install type. The minimum requirements is 2 GB.
    Test [ PASSED ] :
    Available =~ Available|Install type not available
    Action:
    The machine has enough disk space to install Business Intelligence &
    Forms install type.
    Rule [ 73 ]: control-center
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the minimum required control-center package version is
    installed. For RedHat AS/ES 4.0: control-center-2.8.0-12.
    Test [ PASSED ] :
    Adequate =~ Adequate|Not required
    Action:
    The required compat-db package version or higher is installed.
    Rule [ 74 ]: xscreensaver
    ~~~~~~~~~~~~~~~~~~~~~~~~~
    Description:
    Check if the minimum required xscreensaver package version is
    installed. For RedHat AS/ES 4.0: xscreensaver-4.18-5.rhel4.2.
    Test [ PASSED ] :
    Adequate =~ Adequate|Not required
    Action:
    The required compat-db package version or higher is installed.

  • How to add EP(DEV and QAS and PRD systems in solution manager)

    Dear Gurus,
    I want to include EP dev and qality and prodution systems in solution manager .
    While installation of EP(only ASJAVA it is not having ASABAP) i selected solution manager as a Central SLD. But i deleted the systems in solution manger and recreated it again. I created all the systems and datatabae and logical components but in maintenane optimizer it is showing only production system but it is not showing development and quality systems in maintenance optimizer.
    How to see developmnet and quality systems in maintenace optimizer.
    Same thing for ECC also.
    ECC dev and quality systems installed in the same server.
    In maintenace optimizer it is showing only dev sysetm it not showing quality sysetm.
    Can any body help this probelm.
    Thanks & Regards
    Rao.

    I think you need to adjust your filter settings in the initial screen of MOPZ.
    It's in the right top corner.

  • How to obtain a Question and Answer DB from Solution manager.

    Dear Gurus,
    How to obtain a Question and Answer DB from Solution manager for HCM.
    Regards,
    Rajasekar.

    http://saphrexpert.blogspot.com/2008/12/questionairre-to-be-used-during.html
    Check this link
    this is not the answer to your question but it  will helpful

  • EWA: error message in CRM check for SAP Solution Manager system

    Hello!
    In EWA report for SAP Solution Manager system I have seen error message: Many CSA* inbound queues in error status were detected in your system. As a result of this BDocs have not been delivered. And then table
    Queue Name                                Status     Date of first entry             Entries
    CSABUPA0000000070           READY     03.12.2007                          45
    CSABUPA0000000934           READY     07.05.2008                          45
    CSAIBASE0000000000           READY     23.11.2007                          36
    CSA_ORDER_8000000000      READY     22.11.2007     5
    CSA_ORDER_8000000001      READY     22.11.2007     3
    and others.
    I looked transaction smq2. There are 11300 queues in it. Is it actual error or it is a normal situation? And that must I do, to remove an error?
    Edited by: Mariya Kurbatova on Jul 2, 2009 6:27 AM

    Hi,
    Usually problems with hanaging CSA* queues are caused because too many
    indiviaual queues are created for the qRFC resources to handle. You can
    limit the number of queues as described in note 763680.
    Note 763680 would be useful if all of your qRFC resourcesa are in use
    when you have a great number of queues. With a large number of dialog
    WPs on the system it would probably make sense to reduce the amount
    as described in the note.
    the casue when you have this problem would be to check SMQR -> GOTO ->
    qRFC resources. You can also see if most of your dailog WPs are in use
    in SM50.
    Also refer to note 758677.
    Please schedule report RSQIWKEX (Inbound) to run as described in the
    note.
    And since your title has mentioned that the EWA is on your CRM satellite system; this maybe a further good reference too
    When you replicate lots of data from CRM to R/3, there could be a qRFC
    resource problem. In this case, the numebr of queues created can be
    reduced by implementing the attached note 356228, particularly solution
    2.
    For CSA* queues is slightly different from the one decribed in note;
    this is because the CSA queues exchange data within the CRM system.
    The steps described should be followed, except that table SMOFQFIND
    must be used instead of CRMQNAMES. In this table, fields TR_SNAEMS and
    SEGM_FLD are equivalent to the CRMQNAMES fieds BAPISTRUCT and BAPIFLD
    respectively. It should be possible to follow the solution 2 in the
    note as long as you use SMOFQFIND instead of CRMQNAMES.
    Hope this helps
    Cheers,
    SH

  • How to setup and configure NI OPC Server to OMRON PLC (CJ2H model) using FINS Ethernet communication protocol?

    Hi,
    Could someone help me in the setup and configuration of NI OPC server to OMRON PLC (CJ2H model) using FINS Ethernet communication protocol? I already read some materials available in the web but it uses a different PLC and communication protocol. The OPC server is installed in my laptop and I'm using Windows 8 as my OS. I used a cross over RJ45 LAN cable and connected to the ETN21 module of the PLC. I was able to confirmed the communication of my laptop and PLC by pinging the ip address of the ETN21. I also tried to configure the OPC server based on the documents I just read online. I created a channel, device and tag to the OPC server. By the way, I just need to read the data from the tag I created. Can someone also tell me how to monitor the data on the tag? I hope that you could help me. Thank you in advance. 

    Good day,
    Try following the instructions on the driver’s help, take a look at the attach picture. It should be a good starting point. After the PLC is configured you can use this tutorial (Connect LabVIEW to Any PLC Using OPC » http://www.ni.com/white-paper/7450/en/) for a guide on how to monitor the tags.
    I hope this helps
    Alejandro | Academic Program Engineer | National Instruments
    Attachments:
    OPC Server Help.JPG ‏237 KB

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