Several users on a single file issue: Hosting a multi user Quickbooks file on the WD EX4

Hello everyone.  This is going to sound like a super specific third party support issue - but there are some universal things going on here that may help others regarding multiple users of individual files on the EX4. My company houses client and billing files on the EX4.  It's all been well and good until we recently allowed multi-user access to our Quickbooks company file.  Of course the goal is to have multiple employees working on the file at the same time from different computers.  We purchased licenses for each - everything is on the up and up. Whereas I could access the company file on the EX4 with no problems on my computer as a single user, now as soon as I turn on multiuser mode in QB to allow others to access the file on the EX4, the file becomes inaccessible.  What do you guys think is happening where one user access to a file on the EX4 is fine, but multiuser access causes the file to be inaccessible?  How do you fix it? Other thoughts, there doesn't seem to be a limitation on the EX4 relating to multiple people accessing the same file - streaming the same song for example.  So why would a billing database file be any different?  Especially when the licenses and program allow that access. Here's more info, if I host the file on my desktop computer everyone can access it in multiuser mode over the network.   The limitation is the WD EX4. What do you think is going on?  (I'd appreciate any insight as I am talking to both tech support teams, QB and WD, this week.)

Thank you so much for your reply.  The error shows up when one switches to multi-user mode.  It states: Error H101, H202, H303, or H505: when opening your company file  When you open a company file in multi-user mode, you see an error:You're trying to work with a company file located on another computer, and this copy of QuickBooks can't reach the server on that computer (H202).You're trying to work with a company file located on another computer, and that computer needs additional installation and setup. (H101, H303, and H505).It appears that the QuickBooks software on computer [server name] is set up to allow shared connections to the company file, but the QuickBooks software on your computer is unable to communicate with it. (H202).Most often it's an H202 error which suggests that the program can't reach the server on that computer (NAS location). Why would the NAS location become invisible / unreachable once multi-user mode is on?  I really appreciate your expert brainstorm and ideas.

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