Shared mailbox sent mail stuck in Outbox of user outlook.

User as full and send as permission to Shared mailbox, when user try to send as mail from shared mailbox mails get stuck in shared mailbox outbox.

Hi,
From your description, I recommend you run your Outlook in cached mode and click the Send/Receive to check whether the message can be sent. I have seen that this method works for some people.
Hope this can be helpful to you.
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Amy Wang
TechNet Community Support

Similar Messages

Mails stuck in Outbox when sending as shared mailbox

Hi
I have some users who use a shared mailbox [email protected]
Their primary mail is their own [email protected] and the shared mailbox is the secondary. When they try to send mail as [email protected], the mails get stuck in the Outbox folder or the shared mailbox. Sometimes, only one user has a problem, sometimes 3 of
them (there are 6 members). Sometimes the problem is resolved, sometimes the problem happens again. Sometimes, the mail will be stuck in Outbox for 10 seconds then send. The recipient does not receive the mail when it gets stuck on the Outbox. I tried to add
a test user with the same privilege as this group and tried to log-in the computer of the user who is having the problem. In the test user, mails can be sent as the shared mailbox, but going back to the original user, it gets stuck on the Outbox. So I think
this is not a problem of the computer. I tried to check if the DelegateSentItemsStyle can be changed but this parameter is not existing in the registry of the user. Any advice? Thanks.

Hello meowchao,
It puzzles me that they sometimes can send. Do you know Powershell?
If so, please run the following command:
Get-MailboxPermission [email protected]
(where you type the proper name of your shared mailbox)
In the list produced, does all users who should have access to this mailbox appear and have full access?
If you don't know Powershell: http://help.outlook.com/en-us/140/cc952755.aspx
Best regards George

Outlook 2013 mail stuck in Outbox

We just started using Outlook 2013 and Exchange 2013 (Fresh install) but we got a problem with additional mailboxes.
When you open additional mailboxes on your exchange account settings where you have send as permissions and full access and then send an e-mail from that mailbox it stays in the outbox. Sending an e-mail in owa works fine from the mailbox.
What can this be?

We need to try basic steps for this mail stuck in outbox issue as below:
Work offline, move the stuck mail into another folder. Restart Outlook and Work online to send it again.
Temporarily uninstall or disable firewall and antivirus software.
Test in Outlook safe mode.
Create a new profile and re-setup your account.
Let me know the resualt. Thanks.
Tony Chen
TechNet Community Support

Outgoing mail stuck in outbox

I can receive mails but outgoing mail stuck in outbox.
checked mail preference and changed outgoing mail server (SMTP) to iCould (iColud). still does not work.
what else shall I check?

Hello Lilikoii,
Thanks for using Apple Support Communities.
From your post I see that you're unable to send email using the Mail application on your Mac. To troubleshoot this issue please follow the directions in the article below.
If you can’t send or receive email on your Mac - Apple Support
Have a good one,
Alex H.

Shared mailbox outlook 2013 sent mail sitting in outbox folder

Hi guys,
I am hope you might be able to assist.
I have users who access a shared mailbox (primary mailbox) as delegates with full permissions and send as permissions. They also have a nested mailbox which is their own personal mailbox. Mail sends from both mailboxes and when it behaves mail gets delivered
to the sent item of the sender. But on a common recurrence mail sits in the Outbox of the delegate mailbox when sent from that mailbox. They can hit send/receive and it will force mail to send and also mail can delay for several minutes at times. This is also
seen in OWA.
Removing the nested mailbox and adding it as a additional mailbox allows mail to flow without issue but mail sent from the additional mailbox gets placed in the sent items of the primary mailbox. Client would prefer the sent items to be kept separate (tried
DelegateSentItemsStyle).
The exchange is a Exchange 2013 VM server and the client's use remote desktop services to access the platform. Also each Windows mail client is configured to use HTTP and cache mode is disabled for remote services. Last applied update was on the 08/2014.
Your help will be greatly appreciated.
PJ

Hi,
From your description, when you send a message from shared mailbox, the message is sitting in Outbox folder. I have seen some people have this issue, it is recommended to run Outlook using Cached mode as a workaround.
Hope this can be helpful to you.
Best regards,
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Amy Wang
TechNet Community Support

Outlook 2013 / Exchange 2013 : Shared mailboxes - Mail stuck in outbox (non-cached), Mail sends but doesn't get received (cached).

Hello,
We are currently experiencing some weird behaviour in Outlook 2013 since we added Shared Mailboxes.
When we run Outlook 2013 with cached mode
enabled:
- I create a new e-mail and send it.
- The e-mail goes to the outbox, and get's 'send'.
- None of the recipients receives the e-mail.
When we run Outlook 2013 with cached mode
disabled:
- I create a new e-mail and send it.
- The e-mail goes to the outbox, but remains there.
Now to make things even more bizarre:
When I switch from 'cached'-mode to 'non cached'-mode, I see all the e-mail that were 'send' in cached-mode stuck in the outbox.
Note: The DNS server configuration in Exchange is correct.

Hi,
How about sending on OWA? Does the issue exist?
To troubleshoot the issue, let's run Outlook in Safe Mode to determine if 3rd-party add-ins are related:
Press Win + R and type “outlook.exe /safe” in the blank box, then press Enter.
If there’s no problem sending emails in Safe Mode, disable the suspicious add-ins to verify which add-ins caused this issue.
Please also disable the firewall and anti-virus program to send the emails again, in many scenarios the protection may cause the issue.
Please also keep Exchange and Outlook patched to the latest.
Regards,
Melon Chen
TechNet Community Support

Second Exchange account mail stuck in outbox

Hello Everyone,
I have a strange issue. Nor me or my colleagues are able to wrap our heads around it.
We have an exchange account for our Value Added Services (VAS). I've added this mail account as a second exchange account to the outlook 2013 profile for the employees. However the problem is that all mails they sent are stuck in the outbox. And this happens
only for the VAS mailbox.
1 User however doesn't face this issue, when that user sends a mail it is directly sent to the person. That user is currently responsible for cleaning up the outbox.
The mail setup is as follows:
1. Personal Mailbox - Exchange
2. VAS Mailbox - Exchange
3. QA mailbox - Exchange
4. P&G mailbox - Second mailbox (read only access)
They all work fine except the VAS mailbox.
Other relevant information:
They connect to our RDS (SRV 2012) farm and start Outlook 2013 trough remoteapp.
Their PC is running W7
We are using Exchange 2010 with the latest updates.
Any clues/ideas as why this could be happening? And why only the VAS mailbox has that issue?
In my testing i once setup the same mailbox structure locally, and this setup worked.
Thanks in advance.
Kind Regards,
Niek

Hi,
I recommend you try to use OWA to check if there is the same issue.
Open another user's mailbox or a resource mailbox from Outlook Web App
You must have Full Access permission for the mailbox that you want to open to perform this procedure.
Sign in to Outlook Web App.
At the top of the Outlook Web App window, click the drop-down arrow next to your mailbox name, and then click the
Open Other Mailbox window.
Enter the name of the mailbox that you want to open, and then click Open.
Thanks.
Niko Cheng
TechNet Community Support

E-mails stuck in Outbox folder

Hi,
we have more then 10.000 users with associated Exchange mailboxes in our organization. System is based on Exchange 2010 and Outlook 2007/2010. 95% of all users have the latest Office Service Pack.
50-60% of users have very strange problem: a couple of already sent mails are stored in Outbox folder too. Users with Outlook in Cached mode cannot see stucked mail in Outbox folder. Users with OWA Access or Outlook Online (withoud cached mode) can see it in
Outbox. It's not acceptable to change their Offline mode into Online and manually delete mails --> we need something smarter.
Can you please help me with this issue?
thank you in advance.
regards!

Hi,
According to your description, the sent email is randomly stuck in the outlook with online mode. Thus, the issue may be related to performance. We can use performance monitor to check it:
http://technet.microsoft.com/en-us/library/dd335215(v=exchg.141).aspx
And it’s not recommended to use online mode for all users which can bring performance issue.
Additionally, we can use retention policy to delete messages in outbox:
Understanding Retention Tags and Retention Policies:
http://technet.microsoft.com/en-us/library/dd297955(v=exchg.141).aspx
Apply a Retention Policy to Mailboxes:
http://technet.microsoft.com/en-us/library/dd298052(v=exchg.150).aspx
please note that it may bring the risk of deleting some emails that haven’t sent out.
Thanks,
Angela Shi
TechNet Community Support

Outlook 2013 (365) shared mailbox sent items

We have a new 365 installation with Outlook 2013 clients and Exchange 365. We have a number of shared mailboxes with delegated full access as required. We have applied the "DelegateSentItemsStyle " registry key in Office 15.0/Outlook/Preferences
but this is not working to place a users sent mail in that mailboxes sent items, in either OWA or the desktop clients. Any clues?

Hi,
How did you modify the registry key?
Please follow the steps below to modify the key, check the result:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully.
For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft
Knowledge Base:
322756 How to back up and restore the registry in Windows
Press Win + R, type regedit, and then click OK.
Locate and then click the following registry subkey:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
On the Edit menu, point to New, and then click
DWORD Value.
Type DelegateSentItemsStyle, and then press Enter.
Right-click DelegateSentItemsStyle, and then click
Modify.
In the Value data box, type
1, and then click OK.
Exit Registry Editor.
Regards,
Melon Chen
TechNet Community Support

Sent Mail Not In Outbox

I am sending mail and I here the "swoosh" sound but I am not seeing the mail in the outbox. I am often getting warning (triangle gray) that I am over my limit and delete mail. I don't think I have a lot of mail so I find it strange.
Any help would be greatly appreciated.

FYI - you are confusing terms. The Outbox is where all messages pass during the sending process. If a message cannot be sent for whatever reason, it will remain in the Outbox mailbox.
A successfully sent message is moved to the account's Sent mailbox - for the account used to send the message if settings are to store sent messages or something doesn't go wrong with this process.
What TYPE of account is this - .Mac, IMAP or POP?
If a .Mac or IMAP account, are you storing sent messages on the server or locally on the hard drive which is available under the Special Mailboxes tab for the account preferences?

Office 365/Outlook 2013 Shared Mailbox Sent Items Problem

I've only been able to find an answer for this problem for Outlook 2010, and that doesn't work for 2013.
I'm trying to make the sent items for a shared mailbox save to the sent items of that mailbox, not my mailbox. I got the deleted items to finally work, I just need to get the sent items to work now.
I've read about this key:
HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Options\Conversations
But I don't have the conversations folder, should I make it?
I've also seen this:
HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Preferences\DelegateSentItemsStyle
But that doesn't seem to work with Office 2013.
Any ideas?
Thanks

We have the same problem with a client. We are using Office 365 with Outlook 2013 on a RDS Windows Server 2012 R2. I can't find the HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Outlook\Preferences
folder in the registry. HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\ is as far as it gets.
Even when we sent from the Office 365 online mailbox and fill in the from address, the sent mail is stored in the sent items folder from the user instead of the shared mailbox.
I've searched everywhere for a solution, but I haven't found one yet.
Regards,
Steve
If a key does not exist, you need to add it - Outlook doesn't create keys it's not using. :)
Diane Poremsky [MVP - Outlook]
Outlook & Exchange Solutions Center
Outlook Tips
Subscribe to Exchange Messaging Outlook weekly newsletter

Office 365 mail stuck in OUTBOX

Hi,
We recently upgraded our Exchange Environment to Office 365. Suddenly my users started complaining e-mails would be stuck in OUTBOX. It would say sending but the bar would load forever. The only way to stop this is to restart OUTLOOK and then the mails would
be sent. All the new emails would be received too.
On the web I found out that people that were using a DLINK router had to turn off SPI. We were using a DLINK router too but we didn't have the SPI turned on. But to be sure I swapped the DLINK with a Cisco. The problem still persists.
http://community.spiceworks.com/topic/382519-outlook-stuck-on-outbox-if-left-idle
I also deleted some users' OST file and would reload it to see if this would improve the situation. Also this didn't help.
All my users surf via a squid proxy server. I don't and I never had the problem, so I changed my settings so I would surf via the squid proxy server and I also experienced the problem. I found this article on technet.
http://blogs.technet.com/b/onthewire/archive/2014/03/04/network-perimeter-tcp-idle-session-settings-for-office-365.aspx
I was wondering if there are other sysadmins out there who experienced the same problem with using Office 365 and squid. Do you have any solution for it? Because I haven't found one yet.
Kind regards,
Michael

Hi Mike,
How about sending emails to external via OWA on your laptop and desktop?
If working well in OWA, it seems an issue on the Outlook 2013 client side.
Please try to run Outlook under the safe mode to avoid some AVs and add-ins.
Please try to re-create profile to refresh the caches.
If not working in OWA, since Exchange 2013 is different from Office 365, I suggest ask Office 365 forum for help so that we can get more professional suggestions.
For your convenience:
http://community.office365.com/en-us/default.aspx
Also suggest collecting detailed error from App log.
Thanks
Mavis
Mavis Huang
TechNet Community Support

Mail stuck in outbox. Mac locks up

I know there is a known issue with mail and there are numerous threads on the mail memory leak. I am amazed a core app like mail has been neglected by apple for so long but anyway.   I have a mail stuck in the outbox and cannot get rid of it due to the memory leak. Within a few seconds of launching mail the app hogs 10gig of ram and counting which doesn't give me change to get to the offending message. I cannot rebuild mailboxes either. I have been told it might be a gmail issue but I cannot do a thing once I click the dreaded mail icon. Any pointers would be appreciated

Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad and start typing the name.
The title of the Console window should be All Messages. If it isn't, select
          SYSTEM LOG QUERIES ▹ All Messages
from the log list on the left. If you don't see that list, select
          View ▹ Show Log List
from the menu bar at the top of the screen.
Click the Clear Display icon in the toolbar. Then launch Mail and wait for it to do whatever it's doing. Select any lines that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name or email address, may appear in the log. Anonymize before posting.

Sending mail "Stuck" in Outbox??

I have mail that is not being sent to valid email addresses. They are still in my outbox.
3 Questions:
1) How do I force mail to be resent from the outbox?
2) If there are 3 messages in cue & message #1 has an invalid email address will it prevent messages numbers 2 & 3 from being sent?
3) If I put 10 correct email addresses in a recipient list and one address is incorrect, will the mail be sent to the 9 correctly typed email address and alert me that one address was unavailable or will the one incorrect address prevent the email from going out?
Thanks in advance!

> 1) How do I force mail to be resent from the outbox?
By fixing the problem that prevents it from being sent. There is no way to answer that with the information you’ve provided. What’s the problem exactly? What error messages do you get, if any? Are this mail account and the associated outgoing (SMTP) server provided by your ISP or by someone else?
> 2) If there are 3 messages in cue & message #1 has an invalid email
address will it prevent messages numbers 2 & 3 from being sent?
AFAIK, a message stuck in Outbox doesn’t prevent other messages from being sent. The reason why the message stuck in Outbox couldn’t be sent is irrelevant — unless it’s the same reason the other messages cannot be sent either, of course.
3) If I put 10 correct email addresses in a recipient list and one address
is incorrect, will the mail be sent to the 9 correctly typed email address
and alert me that one address was unavailable or will the one incorrect
address prevent the email from going out?
The message will be either sent to all recipients or not sent at all. Whether all the recipients receive it is another story. If Mail puts the message in Sent, that means the outgoing server told Mail that the message would be delivered (to all recipients). If the message remains in Outbox, the message wasn’t sent to any of them.

Sent Items (cached mode) not going to shared mailbox 'sent items.' Permissions Correct.

Hello,
I have about 15 users that work out of a shared mailbox. According the article below, the email should go the the 'sent items' folder of the shared mailbox and this is not happening.
http://blogs.technet.com/b/maliks/archive/2013/01/14/how-to-have-separated-sent-items-folder-in-shared-mailbox-in-outlook-2007-and-2010-exchange-server-2007-or-2010.aspx
The users have Full Control Permissions - set from Exchange Mgmt Console. They are members of the Security Group that has FC Permissions. Outlook is in cached mode.
Do the user accounts needs FC Permissions directly on the mailbox - as opposed to using a Security Group?
Please Advise,
Thank you

I have not added the registry entries.
Per the article - I have all users setup as described below - which is listed as the 2nd workaround.
2. For Outlook 2010, you can also add the additional mailboxes as an additional Exchange account for this to work. However, this requires you to have full mailbox
access rights for the additional mailbox (this has to be set by your Exchange administrator). You can then select it as a sending account and will be sending the message
“as” that mailbox instead of “on behalf of” that mailbox.
Thanks

Shared mailbox sent mail stuck in Outbox of user outlook.

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