Shared Review: Synchronization issues... Help!

Hi!
Context:
We make extensive use of Adobe Acrobat for shared reviews using email attachments and links.
A couple of writers in the team have upgraded to use Adobe Acrobat XI Pro with others using Pro 9.
Our shared email reviews make use of an internal web server folder
Problems:
During a recent trial using PDFs sent as links, we have encountered a significant number of cases where comments were:
a) Not visible to all reviewers/initiator.
b) Visible to the reviewer adding the comment, but not visible to others.
c) Lost to all users.
Note, that we experienced the same issues when using PDF sent as email attachments.
In most instances, we have been able to access the internal web server folder and see the review PDF with associated XML review files, using Windows Explorer or a Web browser. However at times we have also lost review comments, where the XML files were not created.
We have a number of reviewers that work from various locations and connect using VPN and the local network. In all situations, the Web server folder can be accessed and updated by the user.
Whilst different connections may cause problems for Adobe Acrobat, we have experienced situations where:
The Publish button was clicked
The PDF was closed and no warning was given that review feedback was not saved in the Web server folder.
Related Issue from 2010:
In my search for answers, I came across the following entry from 2010, that refers to Adobe Acrobat Pro 9:
http://forums.adobe.com/message/3325019#3325019
Today, I opened a review file with review XML files visible in the Web server folder, however Adobe Acrobat XI PRO did not display any comments.
However, after removing the contents of the \AppData\LocalLow\Adobe\Acrobat\11.0\Synchronizer\resources folder, Adobe Acrobat displayed all comments as expected.
Solution ?
I cannot expect all initiators and reviewers to clear down the \synchronizer\resources folder on a regular basis to clear out issues with the files created by Adobe Acrobat.
Similarly, I cannot expect reviewers to restrict working on shared reviews to when they are directly connected to the office network rather than via VPN.
The "solution" presented in the above entry suggests a temporary workaround, however, given that the entry was reported 3 years ago with Adobe Acrobat Pro 9, I am concerned that this issue continues to persist through to Adobe Acrobat XI Pro!
Can anyone suggest a more permenant solution to the problems above?
Just a thought...
Is it possible and straightforward to switch off the Adobe synchronizer?
What would be the impact of switching off the Adobe synchronizer?

Hi there,
I am having a similar problem, wherein I could not reliably retrieve comments on a PDF for which I was the review initiator. It seemed I had fixed the problem by manually deleting all the resource files. I was able to reply to comments and publish new comments. However, now I am not able to retrieve my own comments, nor can anybody else (other non-reviewers) see the comments I published.
I am looking at the XML files on our server that hosts our PDFs and there is one XML file that I believes pertains to the comments I made and published. However, it is empty of comments. I'm pretty desperate to retrieve these comments, as they represent a day or so of work for me and other innocent third parties.
Is there any other way to retrieve these comments? I have a bunch of deleted "resources" files from last week, I'm wondering if there is any way to force-sync to one of these resource files? Might the resource files contain my comments? I can't accept that the comments are just lost in the ether when I was getting "successfully published" messages from Adobe each time I clicked "publish comments."
Another thing to note: Every time I open the "_review.pdf" file, the "Welcome Back to Shared Review" screen shows a different server name in the "Review Server" line. That seems a bit troubling, no? Is it possible that my XML files are stored on a different server than the server that hosts the PDF file? In which case I can troll through all of our servers for the XML files that contain the missing PDF comments?
Help help please help.

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When I issue a shared review, hosted on our work SharePoint server, I always encounter problems when accessing my work network from home, over a VPN. My comments do not get published, and I cannot see comments that reviewers have published.
I issue the review PDF as an attachment when I open the review, and all reviewers save a local copy of this file. When I open the PDF, the "Welcome back to shared review..." screen is never updated with the number of comments. The server status always seems to show green, but the comment reporting mechanisms do not behave as they do at work. When I click Publish comments, I am usually asked if I wish to take ownership of unpublished comments by other reviewers (to which I click No). When I return to the office, everything seems to "just work" again. But this is hugely inconvenient if I am out of office for days on end.
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https://forums.adobe.com/thread/1426298?start=0&tstart=0

Shared review using Sharepoint 2010 Foundation

Brief description *
Sharepoint for Shared review
Please describe your issue in as much detail as possible *
Shared review using server acrobat.com works fine. However, when using Sharepoint as server the testing fails and it is not possible to finnish the set up of the shared review.
This is pictured in(bild1.jpg.) As the return code is Status: undefined it is not possible to proceed.
However, when looking into the sharepoint site a file called com.adobe.acrobat.sharepoint has been created as shown in attachment2 (bild2.jpg)
When this file is opened it contains the following text written by acrobat; Testing Writeablility
It seems like the test has been done sucessfully but that Acrobat is not able to read/understand that.
My Acrobat 9 is swedish version but the 'Testing Writeablility' is in english regardless of if I create a Sharepoint site in swedish or english.
Please help me out.
regards Anders K
bild1
bild2

The login names of the sharepoint server is not controlled by my organisation. Sharepoint is hosted.
At the time initiating the review when Sharepoint is presenting possible locations (shared documents libraries) for the review then I need to login
using credentials very much diffrent from the windows credentials.
They are of course also diffrent from the identity that Acrobat itself is carrying from the acrobat.com?
This situation is the same for for the reviewers that has no problem.
regards
PS do you have a suspicion that windows credentials or Acrobat credentials are thrown automatically at Sharepoint although I have logged in
at the time of finding possible review location.

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