Shared Review: Acrobat Pro 9; Reader 8 issues

Hi,
I've been experimenting with the Shared Review features on Acrobat 9 Pro, and we've run into some slightly odd behaivour.
I created a PDF file, sent it for a shared review, and waited for the comments.
All three reviewers started with Reader 8, received the link, and opened the file easily enough. They each received a warning telling them that they needed Reader 9 or higher to comment on the document, but the document then opened, displayed the commenting tools and the "Publish Comment/Check for new comments" buttons.
Naturally enough, they all began commenting away anyway, assuming that it would probably be OK, and all published their comments to the server.
I went online to check for new comments, and found none.
We went round and upgraded to Reader 9, assuming that that was the issue. Once the upgrade had installed, they opened their previous PDF files (with quite a few comments on) and connected to the server.
At this point, all their previous comments were deleted, rather than being transferred to the server! This is really quite worrying - surely if this behaviour will occur (all comments deleted on upgrade), then a user should not be allowed to comment at all before upgrading. Is there a workaround? Are the comments still found on the old copy of the document, and are merely just hidden?
I'd certainly be worried that, were I to send out a document for review to a group of less technically-minded reviewers, we could easily end up with a situation where we'd lose days of work due to them assuming that they could get away with this old version, as all the buttons seemed to be there.
Anyone else had this problem, or suggestions of ways to work around it?
Thanks in advance,
Dave

It was on Acrobat.com, so we did know that the reviewers needed Acrobat 9.x - but they were lulled into a false sense of security that it might just work anyway, since the commenting tools and so on appeared.
Basically the process went:
Reviewer click on link, signs into Acrobat.com and downloads a copy of the file to their local drive.
Reviewer opens the local copy of the file, and is warned that they need Reader 9.x, but decide to give it a go regardless.
Reviewer makes comments on the pdf, hits "Publish Comments", and nothing much happens - I check on the file, and no comments have been transferred to the server.
At this point we decide to upgrade to Reader 9, so the reviewer saves and closes the local version of the file, and downloads & installs Reader 9.3.
We open up the local copy of the file (that previously had the comments on) and, when prompted, sign into Acrobat.com.
We check through the document, looking at the comments - any comments that had been made by other reviewers that were already on the server file are present, but all of the comments that had been made on the local file were deleted, and there appeared to be no way of recovering them.
Thanks,
Dave

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