Shared Services Installation Error

Hi all
im very new to Essbase and have little experience in the installation process.
I followed the documentation and managed to install Shared Services (SS) and the BI products.
I encountered and error when trying to install some essbase analysis products and could no longer start shared services. I proceeded to un-install and re-install the packages again thinking it would be simpler.
When i re-installed SS a fresh i received an error on the command line when attempting to start the configuration utility despite receiving non errors in the actual installation.
This is as follows:
'JRE or JDK not found. Exiting'
'Java Home not Set'
'Exiting'
I checked the instalation log and found this:
(Nov 18, 2008 1:37:33 PM), Install.product.install, com.hyperion.install.common.ZipFiles, dbg, Start installing Opatch_validationUtilityFiles
(Nov 18, 2008 1:37:33 PM), Install.product.install, com.hyperion.install.common.ZipFiles, err, java.io.IOException: entry 9ec949ccd68b4cd04794605fc51edf76/Opatch_validationUtilityFiles/zipedContent does not exist in C:\....\Hyperion\V11229-01\setup.jar
STACK_TRACE: 17
java.io.IOException: entry 9ec949ccd68b4cd04794605fc51edf76/Opatch_validationUtilityFiles/zipedContent does not exist in C
\Hyperion\V11229-01\setup.jar
     at com.installshield.archive.ZipURLConnection.getInputStream(ZipURLConnection.java:63)
     at java.net.URL.openStream(Unknown Source)
     at com.installshield.wizard.service.AbstractWizardServices.getApplicationResource(AbstractWizardServices.java:667)
     at com.installshield.wizard.service.AbstractWizardServices.getResource(AbstractWizardServices.java:676)
     at com.installshield.product.ProductAction.getResource(ProductAction.java:426)
     at com.hyperion.install.common.ZipFiles.install(ZipFiles.java:135)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(PureJavaProductServiceImpl.java:1916)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(PureJavaProductServiceImpl.java:5195)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(InstallableObjectVisitor.java:369)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(InstallableObjectVisitor.java:333)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(InstallableObjectVisitor.java:133)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(PureJavaProductServiceImpl.java:4563)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(PureJavaProductServiceImpl.java:3758)
     at com.installshield.wizard.service.AsynchronousOperation.run(AsynchronousOperation.java:41)
     at java.lang.Thread.run(Unknown Source)
There is no JRE Folder within the \Hyperion\common folder containing the jvm.dll that im told by a colleague usually exists.
Im running Vista Buisness, and have the JRE 5.0 Update 11 installed if thats any help.
Any help would be greatly appreciated.
Thanks
Edited by: user10621050 on 18-Nov-2008 06:02

The path was "C:\Hyperion\deployments\Tomcat5\bin\HyS9SharedServices.exe" Im guessing this is a consequence of the install proceedure not being done correctly by msyelf? Also found this in the conifgtool lo:
(18-Nov-2008 13:39:34), Install.product.install, com.installshield.wizard.StandardWizardListener, dbg, java.lang.ExceptionInInitializerError
STACK_TRACE: 40
java.lang.ExceptionInInitializerError
     at com.hyperion.plaf.HYSLLookAndFeel.initComponentDefaults(Unknown Source)
     at javax.swing.plaf.basic.BasicLookAndFeel.getDefaults(Unknown Source)
     at javax.swing.plaf.metal.MetalLookAndFeel.getDefaults(Unknown Source)
     at com.hyperion.plaf.HYSLLookAndFeel.getDefaults(Unknown Source)
     at javax.swing.UIManager.setLookAndFeel(Unknown Source)
     at javax.swing.UIManager.setLookAndFeel(Unknown Source)
     at javax.swing.UIManager.initializeDefaultLAF(Unknown Source)
     at javax.swing.UIManager.initialize(Unknown Source)
     at javax.swing.UIManager.maybeInitialize(Unknown Source)
     at javax.swing.UIManager.getDefaults(Unknown Source)
     at com.installshield.wizard.swing.SwingWizardUI.initialize(Unknown Source)
     at com.installshield.wizard.StandardWizardListener.wizardInitializing(Unknown Source)
     at com.installshield.wizard.Wizard$WizardListenerInitializer.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
     at sun.awt.FontConfiguration.getVersion(Unknown Source)
     at sun.awt.FontConfiguration.readFontConfigFile(Unknown Source)
     at sun.awt.FontConfiguration.<init>(Unknown Source)
     at sun.awt.windows.WFontConfiguration.<init>(Unknown Source)
     at sun.awt.Win32GraphicsEnvironment.createFontConfiguration(Unknown Source)
     at sun.java2d.SunGraphicsEnvironment$1.run(Unknown Source)
     at java.security.AccessController.doPrivileged(Native Method)
     at sun.java2d.SunGraphicsEnvironment.<init>(Unknown Source)
     at sun.awt.Win32GraphicsEnvironment.<init>(Unknown Source)
     at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
     at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
     at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
     at java.lang.reflect.Constructor.newInstance(Unknown Source)
     at java.lang.Class.newInstance0(Unknown Source)
     at java.lang.Class.newInstance(Unknown Source)
     at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(Unknown Source)
     at java.awt.image.BufferedImage.createGraphics(Unknown Source)
     at com.hyperion.plaf.HYSLImageUtils.toBufferedImage(Unknown Source)
     at com.hyperion.plaf.HYSLImageUtils.grab(Unknown Source)
     at com.hyperion.plaf.HYSLComponentImage.<init>(Unknown Source)
     at com.hyperion.plaf.HYSLComponentImage.<init>(Unknown Source)
     at com.hyperion.plaf.HYSLToolBarBorder.<clinit>(Unknown Source)
     ... 14 more
(18-Nov-2008 13:39:34), Install.product.install, com.installshield.wizard.StandardWizardListener, err, could not initialize interface swing
(19-Nov-2008 10:03:12), Install.product.install, com.installshield.wizard.StandardWizardListener, dbg, java.lang.ExceptionInInitializerError
STACK_TRACE: 40
java.lang.ExceptionInInitializerError
     at com.hyperion.plaf.HYSLLookAndFeel.initComponentDefaults(Unknown Source)
     at javax.swing.plaf.basic.BasicLookAndFeel.getDefaults(Unknown Source)
     at javax.swing.plaf.metal.MetalLookAndFeel.getDefaults(Unknown Source)
     at com.hyperion.plaf.HYSLLookAndFeel.getDefaults(Unknown Source)
     at javax.swing.UIManager.setLookAndFeel(Unknown Source)
     at javax.swing.UIManager.setLookAndFeel(Unknown Source)
     at javax.swing.UIManager.initializeDefaultLAF(Unknown Source)
     at javax.swing.UIManager.initialize(Unknown Source)
     at javax.swing.UIManager.maybeInitialize(Unknown Source)
     at javax.swing.UIManager.getDefaults(Unknown Source)
     at com.installshield.wizard.swing.SwingWizardUI.initialize(Unknown Source)
     at com.installshield.wizard.StandardWizardListener.wizardInitializing(Unknown Source)
     at com.installshield.wizard.Wizard$WizardListenerInitializer.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Caused by: java.lang.NullPointerException
     at sun.awt.FontConfiguration.getVersion(Unknown Source)
     at sun.awt.FontConfiguration.readFontConfigFile(Unknown Source)
     at sun.awt.FontConfiguration.<init>(Unknown Source)
     at sun.awt.windows.WFontConfiguration.<init>(Unknown Source)
     at sun.awt.Win32GraphicsEnvironment.createFontConfiguration(Unknown Source)
     at sun.java2d.SunGraphicsEnvironment$1.run(Unknown Source)
     at java.security.AccessController.doPrivileged(Native Method)
     at sun.java2d.SunGraphicsEnvironment.<init>(Unknown Source)
     at sun.awt.Win32GraphicsEnvironment.<init>(Unknown Source)
     at sun.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
     at sun.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
     at sun.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
     at java.lang.reflect.Constructor.newInstance(Unknown Source)
     at java.lang.Class.newInstance0(Unknown Source)
     at java.lang.Class.newInstance(Unknown Source)
     at java.awt.GraphicsEnvironment.getLocalGraphicsEnvironment(Unknown Source)
     at java.awt.image.BufferedImage.createGraphics(Unknown Source)
     at com.hyperion.plaf.HYSLImageUtils.toBufferedImage(Unknown Source)
     at com.hyperion.plaf.HYSLImageUtils.grab(Unknown Source)
     at com.hyperion.plaf.HYSLComponentImage.<init>(Unknown Source)
     at com.hyperion.plaf.HYSLComponentImage.<init>(Unknown Source)
     at com.hyperion.plaf.HYSLToolBarBorder.<clinit>(Unknown Source)
     ... 14 more
(19-Nov-2008 10:03:12), Install.product.install, com.installshield.wizard.StandardWizardListener, err, could not initialize interface swing

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    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
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    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
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    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product avalanche not selected, skipping panel HttpPortPanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product avalanche not selected, skipping panel avalancheSAPJcoLocationPanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product avalanche not selected, skipping panel avalancheHRPlanningAdmPanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task HyperionFinancialReportingConfiguration not selected, skipping panel avalancheHRPrintConfigInfoPanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task HyperionFinancialReportingConfiguration not selected, skipping panel avalancheHRReportsConfigInfoPanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product avalanche not selected for the task applicationServerDeployment, skipping panel avalancheHRWebConfigInfoPanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hps not selected for the task applicationServerDeployment, skipping panel hpsClusterInfoPanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hps not selected for the task applicationServerDeployment, skipping panel hpsAttachmentsApplicationPanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hps not selected for the task applicationServerDeployment, skipping panel hpsSharedDrivePanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hps not selected for the task applicationServerDeployment, skipping panel hpsLocalDrivePanel
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hps not selected for the task applicationServerDeployment, skipping panel hpsAlerterUrl
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hps not selected for the task applicationServerDeployment, skipping panel hpsAlerterEmail
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hsf not selected for the task applicationServerDeployment, skipping panel hsfServerDest
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product hsf not selected for the task applicationServerDeployment, skipping panel hsfServerHostPort
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
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    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
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    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.CSSApp, dbg, ***CSS*** ----------Entering Method----------
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.CSSApp, dbg, ***CSS*** ----------Exiting Method----------
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.CSSApp, dbg, ***CSS*** ----------Entering Method----------
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    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.CSSApp, dbg, ***CSS*** ----------Exiting Method----------
    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.cis.config.CSSApp, dbg, ***CSS*** ----------Entering Method----------
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         at com.hyperion.cis.config.CmsRegistrationUtil.getStandAlonCSS(CmsRegistrationUtil.java:96)
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         at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.executeHubRegistrationTask(RunAllTasksWizardAction.java:208)
         at com.hyperion.cis.config.wizard.RunAllTasksWizardAction.execute(RunAllTasksWizardAction.java:104)
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    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.ess.EASAppserverConfigurator, dbg, EAS AppServer Configurator constructed
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    (Oct 14, 2008 2:09:53 PM), Install.product.install, com.hyperion.ess.EASAppserverConfigurator, dbg, Tomcat 5 deployment
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    (Oct 14, 2008 2:09:54 PM), Install.product.install, com.hyperion.cis.config.ant.tomcat5.TomcatEarDeployment, dbg, Extracting D:\Hyperion\AdminServices\AppServer\InstallableApps\Common\ear_tmp\eas.war into D:\Hyperion\AdminServices\AppServer\InstalledApps\Tomcat\5.0.28\eas/webapps/eas directory...
    (Oct 14, 2008 2:09:55 PM), Install.product.install, com.hyperion.cis.config.ant.tomcat5.TomcatEarDeployment, dbg, Extracting D:\Hyperion\AdminServices\AppServer\InstallableApps\Common\ear_tmp\easconsole.war into D:\Hyperion\AdminServices\AppServer\InstalledApps\Tomcat\5.0.28\eas/webapps/easconsole directory...
    (Oct 14, 2008 2:09:55 PM), Install.product.install, com.hyperion.cis.config.ant.tomcat5.TomcatEarDeployment, dbg, Extracting D:\Hyperion\AdminServices\AppServer\InstallableApps\Common\ear_tmp\easdocs.war into D:\Hyperion\AdminServices\AppServer\InstalledApps\Tomcat\5.0.28\eas/webapps/easdocs directory...
    (Oct 14, 2008 2:10:01 PM), Install.product.install, com.hyperion.cis.config.ant.tomcat5.TomcatEarDeployment, dbg, Extracting D:\Hyperion\AdminServices\AppServer\InstallableApps\Common\ear_tmp\hbrlauncher.war into D:\Hyperion\AdminServices\AppServer\InstalledApps\Tomcat\5.0.28\eas/webapps/hbrlauncher directory...
    (Oct 14, 2008 2:10:02 PM), Install.product.install, com.hyperion.cis.config.ant.tomcat5.TomcatEarDeployment, dbg, Removing temporary D:\Hyperion\AdminServices\AppServer\InstallableApps\Common\ear_tmp directory...
    (Oct 14, 2008 2:10:02 PM), Install.product.install, com.hyperion.ess.EASAppserverConfigurator, dbg, exiting deploy
    (Oct 14, 2008 2:10:02 PM), Install.product.install, com.hyperion.ess.EASAppserverConfigurator, dbg, Appserver name is Tomcat 5.0.28
    (Oct 14, 2008 2:10:09 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:10:09 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Task hfmConfigureTask not selected, skipping panel hfmLaunchConfig
    (Oct 14, 2008 2:10:14 PM), Install.product.install, com.hyperion.cis.config.CleanupTemp, dbg, Attempting removal of temp directory: D:\Hyperion\common\config\temp
    (Oct 14, 2008 2:10:14 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, dbg, In queryEnter()
    (Oct 14, 2008 2:10:14 PM), Install.product.install, com.hyperion.cis.config.wizard.ProductCustomInputPanel, msg1, Product avalanche not selected, skipping panel upgradeSummaryPanelManager
    (Oct 14, 2008 2:12:12 PM), Install.product.install, com.hyperion.cis.config.Configurator, dbg, Hyperion Home: D:\Hyperion
    (Oct 14, 2008 2:12:12 PM), Install.product.install, com.hyperion.cis.config.Configurator, msg1, in loadDescriptors
    (Oct 14, 2008 2:12:12 PM), Install.product.install, com.hyperion.cis.config.CleanupTemp, dbg, Attempting removal of temp directory: D:\Hyperion\common\config\temp
    (Oct 14, 2008 2:12:12 PM), Install.product.install, com.installshield.wizardx.conditions.PlatformWizardBeanCondition, dbg.platform, target platform: name="Windows 2003" version="5.2" arch="x86"
    (Oct 14, 2008 2:12:12 PM), Install.product.install, com.installshield.wizardx.conditions.PlatformWizardBeanCondition, dbg.platform, condition platform: name="Linux" version="." arch="."
    please help me asap.
    thanks in advance.

    Hi,
    Its difficult to say without further info...
    What version are you on?
    Have you externalised your users successfully?
    If this is a new install could you maybe try and create a new Essbase.sec file?
    Seb
    www.taysols.com.au

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    "wlw-langx-zh_CN.jar"
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        at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
        at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
        at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
        at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
        at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
        at java.awt.Component.processMouseEvent(Unknown Source)
        at javax.swing.JComponent.processMouseEvent(Unknown Source)
        at java.awt.Component.processEvent(Unknown Source)
        at java.awt.Container.processEvent(Unknown Source)
        at java.awt.Component.dispatchEventImpl(Unknown Source)
        at java.awt.Container.dispatchEventImpl(Unknown Source)
        at java.awt.Component.dispatchEvent(Unknown Source)
        at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
        at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
        at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
        at java.awt.Container.dispatchEventImpl(Unknown Source)
        at java.awt.Window.dispatchEventImpl(Unknown Source)
        at java.awt.Component.dispatchEvent(Unknown Source)
        at java.awt.EventQueue.dispatchEvent(Unknown Source)
        at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.run(Unknown Source)
    (Jul 29, 2013, 09:56:49 PM), com.hyperion.cis.config.AbstractProductDBConfigurator, ERROR, Error:
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        at hyperion.jdbc.base.BaseExceptions.createException(Unknown Source)
        at hyperion.jdbc.base.BaseExceptions.getException(Unknown Source)
        at hyperion.jdbc.oracle.OracleImplConnection.makeConnectionHelper(Unknown Source)
        at hyperion.jdbc.oracle.OracleImplConnection.makeConnection(Unknown Source)
        at hyperion.jdbc.oracle.OracleImplConnection.connectAndAuthenticate(Unknown Source)
        at hyperion.jdbc.oracle.OracleImplConnection.open(Unknown Source)
        at hyperion.jdbc.base.BaseConnection.connect(Unknown Source)
        at hyperion.jdbc.base.BaseConnectionStartup.run(Unknown Source)
    (Jul 29, 2013, 09:56:49 PM), com.hyperion.cis.config.wizard.DBSetupPanel, ERROR, Error:
    com.hyperion.cis.config.ConnectException
        at com.hyperion.cis.config.AbstractProductDBConfigurator.checkConnection(AbstractProductDBConfigurator.java:204)
        at com.hyperion.cis.config.wizard.DBSetupPanel.queryExit(DBSetupPanel.java:368)
        at com.installshield.wizard.awt.AWTWizardUI.doNext(Unknown Source)
        at com.installshield.wizard.awt.AWTWizardUI.actionPerformed(Unknown Source)
        at com.installshield.wizard.swing.SwingWizardUI.actionPerformed(Unknown Source)
        at com.installshield.wizard.swing.SwingWizardUI$SwingNavigationController.notifyListeners(Unknown Source)
        at com.installshield.wizard.swing.SwingWizardUI$SwingNavigationController.actionPerformed(Unknown Source)
        at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
        at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
        at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
        at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
        at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
        at java.awt.Component.processMouseEvent(Unknown Source)
        at javax.swing.JComponent.processMouseEvent(Unknown Source)
        at java.awt.Component.processEvent(Unknown Source)
        at java.awt.Container.processEvent(Unknown Source)
        at java.awt.Component.dispatchEventImpl(Unknown Source)
        at java.awt.Container.dispatchEventImpl(Unknown Source)
        at java.awt.Component.dispatchEvent(Unknown Source)
        at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
        at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
        at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
        at java.awt.Container.dispatchEventImpl(Unknown Source)
        at java.awt.Window.dispatchEventImpl(Unknown Source)
        at java.awt.Component.dispatchEvent(Unknown Source)
        at java.awt.EventQueue.dispatchEvent(Unknown Source)
        at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.run(Unknown Source)
    (Jul 29, 2013, 09:57:59 PM), com.hyperion.cis.config.AbstractProductDBConfigurator, ERROR, Error:
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        at hyperion.jdbc.base.BaseExceptions.getException(Unknown Source)
        at hyperion.jdbc.oracle.OracleImplConnection.makeConnectionHelper(Unknown Source)
        at hyperion.jdbc.oracle.OracleImplConnection.makeConnection(Unknown Source)
        at hyperion.jdbc.oracle.OracleImplConnection.connectAndAuthenticate(Unknown Source)
        at hyperion.jdbc.oracle.OracleImplConnection.open(Unknown Source)
        at hyperion.jdbc.base.BaseConnection.connect(Unknown Source)
        at hyperion.jdbc.base.BaseConnectionStartup.run(Unknown Source)
    (Jul 29, 2013, 09:57:59 PM), com.hyperion.cis.config.wizard.DBSetupPanel, ERROR, Error:
    com.hyperion.cis.config.ConnectException
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        at com.hyperion.cis.config.wizard.DBSetupPanel.queryExit(DBSetupPanel.java:368)
        at com.installshield.wizard.awt.AWTWizardUI.doNext(Unknown Source)
        at com.installshield.wizard.awt.AWTWizardUI.actionPerformed(Unknown Source)
        at com.installshield.wizard.swing.SwingWizardUI.actionPerformed(Unknown Source)
        at com.installshield.wizard.swing.SwingWizardUI$SwingNavigationController.notifyListeners(Unknown Source)
        at com.installshield.wizard.swing.SwingWizardUI$SwingNavigationController.actionPerformed(Unknown Source)
        at javax.swing.AbstractButton.fireActionPerformed(Unknown Source)
        at javax.swing.AbstractButton$Handler.actionPerformed(Unknown Source)
        at javax.swing.DefaultButtonModel.fireActionPerformed(Unknown Source)
        at javax.swing.DefaultButtonModel.setPressed(Unknown Source)
        at javax.swing.plaf.basic.BasicButtonListener.mouseReleased(Unknown Source)
        at java.awt.Component.processMouseEvent(Unknown Source)
        at javax.swing.JComponent.processMouseEvent(Unknown Source)
        at java.awt.Component.processEvent(Unknown Source)
        at java.awt.Container.processEvent(Unknown Source)
        at java.awt.Component.dispatchEventImpl(Unknown Source)
        at java.awt.Container.dispatchEventImpl(Unknown Source)
        at java.awt.Component.dispatchEvent(Unknown Source)
        at java.awt.LightweightDispatcher.retargetMouseEvent(Unknown Source)
        at java.awt.LightweightDispatcher.processMouseEvent(Unknown Source)
        at java.awt.LightweightDispatcher.dispatchEvent(Unknown Source)
        at java.awt.Container.dispatchEventImpl(Unknown Source)
        at java.awt.Window.dispatchEventImpl(Unknown Source)
        at java.awt.Component.dispatchEvent(Unknown Source)
        at java.awt.EventQueue.dispatchEvent(Unknown Source)
        at java.awt.EventDispatchThread.pumpOneEventForHierarchy(Unknown Source)
        at java.awt.EventDispatchThread.pumpEventsForHierarchy(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.pumpEvents(Unknown Source)
        at java.awt.EventDispatchThread.run(Unknown Source)

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