Sharepoint server synch for Tracker not happening since upgrade to Acrobat 9 Pro

Hi,
I have a user that is unable to share his comments and see updates in Tracker using Acrobat 9 Pro.  There is a warning on Server status that says "some workflows are in error."  It seems that synchronization is with the server is failing, though his connection to the network is otherwise solid.  User can go to the server and go to the folder and open the PDF folder without any issues, but synchronization with server within Acrobat 9 Pro Tracker is failing.  He can join reviews, but is unable to see other reivewers comments and can not see any of the other 8 reviewers listed, he can only see himself and the initiator.
I did verify that the initator and all reviewers are also using Acrobat 9 Pro.  Only this one reviewer is having issues, everyone else is ok.
The issue started to happen after user was upgraded to Acrobat 9 Pro. We did try a repair in add\remove programs, but this did not help.  I am wondering if there is anything on the backend, somewhere that needs to be changed.  User did go into a few other Shared Reviews on the Sharepoint server and was able to see 5 reviewers.
Here are my questions:
1. Is there some sort of unique identifier that needs to be changed?
2. Can the initiator delete this one reviewer and then add him back, and would that possibly solve the issue?
Thanks,
Julie

Hi Damir,
On the page mentioned above you need to click on 'Buy Now' at the right hand side as shown in the screenshot below :
After that you will see this screen :
Click on 'Subscription' drop-down and select 'Upgrade', The other dropdown menus will be updated accordingly and you need to select 'I own' as 'Acrobat 9 Pro,
Platform and Language accordingky.
Then you can 'Add to cart' and checkout.
Regards,
Rave

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