Shipment delayed by a month, customer service refuse to cancel
I ordered a TV online on Nov 18. It was originally supposed to be delivered on Nov 25.
I got an e-mail today saying that the new date is Dec 24. There is no reason given for the delay.
Obviously, I called customer service to cancel the order. The idea of being out $550, and no TV for a month didn't sit well with me.
Perhaps not supringly, this turned out to be impossible. The agent couldn't cancel the order, and the supervisor to whom I asked to speak said that it's not possible. My only option it seems is to wait until it ships and there is a tracking number, then contact UPS and refuse shipment. I cannot get a refund until that happens, but I'm assured I will get it once the order is cancelled in that fashion.
This is a pretty ridiculous situation. The company's systems cannot possibly stop an order that's going to ship in 1 month from shipping? I cannot even get a refund?
Perhaps someone on the forums can enlighted me to alternatives. Otherwise, I'm going to start by requesting a chargeback on my credit card since I didn't receive the product I've purchased.
If there are customer reps on this forum: Case #: {removed per forum guidelines}
Thanks for listening.
Solved!
Go to Solution.
Hi geneg,
Being asked to wait a month to get your TV is just crazy, and I truly am sorry for this. I can also understand you being skeptical that your order can’t be cancelled when the unit wasn’t going to ship for a month.
I looked at your order and I show the TV has now shipped and is scheduled to be delivered to you tomorrow 11/28/2014.
If you don’t want this TV I would not suggest you refuse the shipment as this could cause significant delays in getting this order returned. Instead if you plan on returning the purchase I would suggest bringing to the nearest Best Buy store.
Thanks for posting,
Allan|Senior Social Media Specialist | Best Buy® Corporate
Private Message
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Kafkaesque Customer Service - Refusal to Escalate Complaint
Having been a skype customer for a decade, I am flabbergasted at how bad their customer service has become. It is simply kafkaesque. I had the temerity to change the billing card for my skype number - then some jobsworth decided to freeze my account. There followed a ludicrous verification proceedure (what month did you join skype, what was the credit card number you used ten years ago...). Having gone to some lengths to find this information, the jobsworth claimed I had failed the verification proceedure - but refused to tell me why! Apparently said jobsworth informed me that in spite of this number being rather important to me, the best solution was for me to close my account and open a new one and purchase a whole new number. So that in a few years' time, Skype can presumably lock me out of my account all over again. To add insult to injury, Mr jobsworth has refused my request to escalate this to a more senior member of the team, who presumably might have the capacity to see that my account should be unlocked. Or maybe not, consideirng they probably came up with the verification proceedure. I am now in contact with Ofcom about this as apparently the people working for skype don't seem to think their company should comply with UK company law. We're not even allowed to complain. Anyone else managed to resolve these ludicrously bad customer service issues? Is skype trying to lose customers? All I can find is other people experiencing the same thing, with comments promptly moved to other less conspicuous boards. I feel like screaming.
Did you bill it to the account?
If so, follow these steps:
"HOW AND WHEN CAN I DISPUTE CHARGES?
If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE."
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Lost Experia Z2 tablet wifi, customer service refuses to help, please advise..........
A Z2 tablet and accessories is what I am disputing here. At this point, I request that a member of Sony management handle this complaint. The color of the Z2 is black.
First, I did not place the order for this unit, it was evidently a gift. Because Sony did not put the original packing/tracking/gift slip in the box, I have no record of an order number, nor do I know who it is from or what name the order would be in. This would have been a birthday gift. I come from a huge family and still, 3 weeks later, I cannot track down who sent it.
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Thank you and I will await the new tablet/accessories. I appreciate your willingness to help me.@CrisisKids
I'm sorry to hear this but if you sent the tablet through UPS or even regular USPS you should have that receipt and it has warranty, as long as you can prove what you sent it's worth that amount. you should also have a tracking number and you will know when it was delivered.
"I'd rather be hated for who I am, than loved for who I am not." Kurt Cobain (1967-1994) -
BB cancels order due to payment glitch - Customer Service refuses to honor
After 2+half hours on the phone this morning trying to get the cancelled order reinstated and payment method corrected, Customer Service says 'too bad, so sad, go away & have a nice day, we will not honor the order'.
If there's any kind of problem with your order, I highly recommend to call into a Rep if your order contains price-sensitve items.
DO NOT follow the directions on the website nor in the emails. You will be extremely disappointed by (lack of) Customer Service.
I was not trying to get something for nothing. I placed the order in good faith on Monday. Tuesday I see the email stating "a problem with payment". Following the directions, I re-enter my credit card information and resubmit (once). All appears well, until I check on the order this (Wed) morning. My order was cancelled. Surely, BB will correct this obvious error, considering a prior order on the same day went through just fine, I thought. After all, I'm trying to give them my business on a rather large Home Theater purchase.
It was challenging just from the logistics of the phone experience. Must've been a busy morning and BB was also having phone issues. I waited patiently for the 1st answer at 25 minutes (VRU said 10-12), after explaining, the Rep tried to transfer me to a Supervisor for another 30 minutes. I was disconnected when one picked up. Had to cold call back in and endure another 15 minute wait (VRU said 4-7), the Rep tried to pull up notes from 1st call and gave up after another 10 minutes. After explaining, she attempted to transfer to her Supervisor for 45 minutes. I was on the call with her for ~80 minutes. When I finally spoke to a Supervisor, I was accused of trying to 'cheat the process' and 'ask her to commit policy violation'. She had facts, logs and order details in front of her and I was still treated this way.
Ultimately, she told me there was nothing more she would try to do and would not 'deal with me any longer'.
This is the absolute worst Customer Service that I have ever had. No attempt by BB to make the situation right by honoring the order placed on Monday.
Request to BB management;
1. Make it Right! reinstate my order.
2. Fix your payment issues and process/policy for cancelling orders. Contact customers proactively when your systems fail and orders fallout.
3. Fix your CS policies and escalation process. The initial Rep should have been able to resolve the order issue.
4. Fix your phone system and/or transfer process.
5. Remind your CS Reps not to insult/accuse your paying Customers. Potential churn is cheaper to keep than acquire.
6. Your ad campaign is laughable "No one claims they are the worst." Your CS dept confirmed that you are far from the Best.
p.s. Case# available if you want to research why I'm unlikely to shop BB in the future.
Solved!
Go to Solution.Good afternoon drenken,
After placing an order for a significant home theater purchase on Cyber Monday, I’m sure you were ecstatic in your shopping experience and couldn’t wait to receive your devices! It is utterly disheartening to hear that this experience may have turned into a rather dreadful one so quickly.
I’m glad to hear that you were able to attempt updating your billing information on BestBuy.com. Generally this option alleviates some hassle for customers who would rather not contact us via phone to update such information, which can take some time given the high call volumes this time of year. It is regrettable to hear that it didn’t go as expected for you, due to the strange issues with the order.
I imagine your frustration only grew from when you received the cancelation email to when you had difficulties acquiring assistance over the phone afterward. I sincerely apologize for any dismay this entire experience may have caused you. It does not sound at all like this experience would have left you with an appropriate representation of our company.
Unfortunately, once an order is canceled, we are unable to reinstate it. The only option would be to replace the order. Typically if an order is canceled, we would not be able to honor the sale prices if they are no longer current. With that said, I was able to review your order and it would appear that the same card was successfully used on a subsequent order , leaving this to be quite the peculiar occurrence.
I am sending you a private message to you with further details in regards to this order and to see what other options we may have for you, as I can understand why this experience may be so displeasing. You may check your private messages once you have signed into the forum by clicking the envelope icon in the top right corner of the page.
Respectfully,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message -
Customer Services Refused to Take my Complaint
I am so angry that I have been pacing the floor in my home!!! BT are a total disgrace.
We moved to our home 4 years ago and was given my phone number by Virgin and as usual this number had been used by someone else. We immediately started getting calls for a building business and received the latest call at approximately 6.30pm this evening. The calls have ranged from bailiffs, a Clerk of Court, building supply companies and carphone warehouse all wanting and then demanding money owed to them and the latest call was from a man wanting to know if we had any jobs as he was looking for employment. At one point, I even had calls from people who said they were friends of the owners of this dodgy business and said that they would call on their mobile number. Of course we told them over and over again to tell the business owners to stop giving out our phone number for their debts. We were actually called by the business owner and given a load of verbal abuse because of what we had told their friends and they didnt see what our problem was.
We moved to BT from Virgin at the end of last year and kept our number which incidentally was originally a BT number in the first place but of course the calls kept coming, in fact most of the calls above were since we moved to BT including the call from the business owner. The abuse was so bad that we called the Police who said that there wasn't a lot they could do and that we were to contact BT.
We called BT and spoke to a very helpful man. We explained the whole situation. He looked into the company's name and our telephone number and confirmed that indeed that company did have our telephone number quite some time ago - now over 4 years ago. He also confirmed that the company had been disconnected because of non payment of bills which is how we got the number. I was transferred to different departments concerning the phone book and business phone book and yellow pages and was told that their advert would be taken out immediately - over 3 years since I had been given the number. I was also assured that their advert would be taken off all BT phone books online immediately and I would not be able to see one the next day. I thought the nightmare had ended but not so.
Almost a year later the calls are still coming in thick and fast3 yesterday and the latest one this evening. When asked how he got our number, he said he found it in the BT phonebook. I saw red to say the least. I looked up the business phone book online and sure enough the business is advertised with my telephone number. It is in the business phone book and bt exchanges, who knows what other bt business advertising sites its also on.
I called BT immediately and was told they could change my phone number. I told them that it would take me a very long time and cost me financial loss to change my number through calling companies with expensive call rates so I was not prepared to change my number. Also, what is the point in changing my number to begin this sorry cycle all over again with someone elses old number. I said I wanted to make a complaint and could she give me the phone number I should contact. I was told there was none and I had to speak to customer services. All I can say is customer services my backside! Of course it was the obligatory indian call centre with all the echoes and not understanding English which was just the start of the problem. I told the operator I wished to make a complaint so had to go through 4 years worth of information with him on the phone. His response was 'out of curiosity why dont you change your number'. My response was out of curiosity, why is BT advertising a business by giving out my residential phone number to which I received no response. I told him I wanted to speak to a manager but of course there were none available and was told I could speak to a supervisor. Another non english speaking person came on the line and told me he as a supervisor though I strongly suspect this was a lie. Of course I had to go through the whole thing again - I have bronchitus which made it worse still - but all I got from him was 'ummm' I asked him straight why BT were advertising this company and giving out my residential phone number to be told by him that they are not. He told me it was not possible for this to happen so I asked him to pull up the business phone book he told me that it would take a long time for him to be able to do that - it took me around a minute. He left me sitting on a dead phone for 20 minutes before I gave up.
I have looked on the BT site on how to make a complaint but it's always the online form I come back to but I don't want to use this. I want a phone number and an email address where I can send my complaint straight. I need to keep all written communciations about this as I will be taking it to the Ombudsman if BT do not do something to stop this and recompense me for the distress I have been put through. Can someone please give me the contacts I need.
ThanksHi Angry_Customer
The purpose of the forums is to offer peer to peer support between BT Customers.
I have offered you help so that we can take on this complaint via e-mail in an attempt to resolve it for you.
You could also raise a complaint via the contact us online form which will generate an email to the complaints team if you specify that you wish to receive an email response, you will be able to keep a paper trail of your complaint.
I hope this gets resolved and the calls stop being made incorrectly to your home.
Thanks
Stuart
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-) -
Very fed up with Verizon Wireless customer service, wanting to cancel?
Let me start by saying I've had Verizon since it was Bell Atlantic Mobile. As a current customer I have 7 phones and a hotspot, my monthly billing is somewhere in the neighborhood of $600 a month, my service has never been turned off for non payment. I know in today's wireless this doesn't make me a special customer, if anything just a good customer to have if you are lucky enough to have me.
I only call into Verizon customer service when I need something. Not want, not to complain, only need something. Lets give some examples. I received a $3,000 bill in the mail that had a ton of international LD charges on it. So I call into Verizon because me nor my wife knows anyone in the Caribbean. Not one to jump to judgement I politely called my wife first and asked if maybe she had a pool boy that went home to S. America that she was keeping in touch with, she assured me that she did not so then I called VZW. It ended up being fraudulent activity that I spent a good deal of a day or so ensuring they were going to credit it off, and to VZ credit they did. As annoying as that it, I understand that it happens. Lets rewind to my previous phone call a month before this happen.
I added my wife to my plan, and my rate actually remained the same with the new plan (we won't complained that obviously that means I was over-billed for maybe two to three years if I can add a line and the rate is the same) so I was happy. What I wasn't happy about was when I added her onto my plan I saw my upgrade date had been moved from 22 mo (which is what I agreed too, signed for, and used too) to the full 24 mo. Calling into VZ customer service I just wanted what was fair, the ability to upgrade at 22 mo. After being told no, hung up on by a supervisor (accidentally I'm sure) while they "researched" my current, 7 line $500 a mo account, and then calling in a finally getting someone who gave a rip, they told me I would manually be allowed to upgrade but I would just have to call into customer service and not go into a store. To me this was fair, but again a good hour wasted trying to receive what I deemed fair to myself.
So, ff to after the $3k bill, which occurred after seeing my upgrade date changed, while my pregnant wife is out, and I'm at work I attempt to call her and I receive a fast busy on my cell. I message her, same thing. I log into my online account to see if I have forgotten to pay the bill and its paid, however I see my two devices has been changed from my i phones to some old Samsung phones. Unfrigginbelievable. Some one, some how, has swapped my phones with someone else phones. Once again I check with my other lines to see if something happened accidentally, I was almost sure one of my sisters (one of the 7 lines) had went into a store and screwed up the account. I called both (I own an ATT iphone as well) and neither has changed anything. I then called VZ from my ATT phone and ask them WTH happened? Being a former telecommunications rep I ask all the relevant questions (can you give me a location id where the change was made? Was it online or a store? etc), after being blamed of changing it myself, I finally got my original phones turned back on for my wife and I. However I then address the obvious with the representative, "honey your customer accounts are being hacked, and it's serious, I've been hit twice in three months." Knowing this rep is on the bottom rung, will probably mention it to her supervisor who won't do anything about it, I also forward a suspicious text to VZ fraud dept as well. While on the phone Im assure this won't happen again and for "safety and security" we changed my verification password.
So lets count, we have my account hacked once and my phones swapped, we have my numbers hacked and used for LD calls to the tune of $3k, and we have me adding a line and seeing my upgrade date has changed. This is from July to DEC 2013
FF to 2014 Jan, my father is concern about his hotspot usage and would like to know why he keeps coming close to usage. After explaining to my dad he shouldn't be using his ipad to view anything on NFLX he assures me he is not. So I call in to verify what line is using up all the data usage on the account, when asked to verify my code, you know that code we assuredly had changed a few months earlier, Im told I need to go into a store and show ID. Not sure about everyone else but I don't really like near a corporate VZ store, and secondly I can verify my SS, address on both accounts, all MTN's, when the phones were activated etc. Yeah I just don't have the verification code that you guys supposedly changed after I requested a specific code since my account has been HACKED 2x in 6 mo. Oh yeah, ALL I WANT IS USAGE ON MY ACCOUNT to see who's hogging the data. Sigh. After reasoning with the representative (and threatening to take the day off to escalate this up to the call center director if I need to so I can find out who is using up the most data) he gives me this information, and finally corrects my pass code. I apologized to the rep because I know he's just doing his job, but at this point every time I need something simple from VZ it's an act of congress.
So lets go to what is the final straw for me, my wife and I welcomed our first child into the world on Feb 7th. On the day we took him home it was raining pretty bad and her phone dropped and basically became water damage, once I had time to call in I was simply going to upgrade my line (remember that promise to upgrade manually if I call customer service) and switch my phone to hers. Well I call in an after not finding the note (on hold 15 mins, then once the nice young lady came on line she had me on hold for maybe another 5, and her advising me of all she couldn't do), they finally locate the note that I am allowed to upgrade and bill my phone to my account EXCEPT an iphone. Not to sound like a pretentious apple whore but everything I use is aapl. Two laptops, one desktop, 3 iphones, 2 ipads, 2 ipods and a partridge in a iphone tree. Yeah Im that guy. At this point I tell her (VZ customer service rep) of my last 6 mo. with VZ and at this point, Im beyond frustrated. My wife needs a phone and Im supposedly allowed to upgrade yet again VZ is telling me what they can't do. Im not asking for a free phone, I just wanted to pay for a 64gb, iphone 5s, and switch my existing phone over to my wife number.
I ask the representative to just take ownership of this, I cannot spend hours on the phone with VZ every time I call in. At this point I wanted one of two things, either allow me to upgrade my phone line or just zero out the contracts on these two lines and allow me to leave. I have been more than patient and understanding with VZ. At this point I believe any rational objective person can agree, VZ and I need to break up at this point. Even the representative is in a bit of disbelief, she assures me she or someone will call me last night.
Well now it's today. Ball is in your court VZ. Im a good day away from buying the domain, www.VerizonETFclassaction.com, tweeting it at you, making it a comment page until some ambulance chasing attorney decides to make it a class action case. I couldn't care less about the money as much as Im demanding FAIR customer service to customers like myself that dealing with your nonchalant bullying. So I ask you, what do you think is fair at this point? Contact me directly. Thanks.Well that's several minutes of my life reading this long post that I'll never get back....
I'll explain somethings to you. 1...This is not a direct message board to a vzw rep or higher who will read your post. 2. Yes, although things that happened to you are unfortunate, YOU have to take ownership of your account. Verizon does not babysit accounts. 3. Also due to high cases of fraud vzw does not allow I phones to billed to consumer (and possibly business) accounts. I never understood why cell phone carriers allowed phones to be billed to the account anyway. If you want or need the phone that bad pay for it like any other customer. If you can't do that and want to "break up" over it, be my guest. However any lines still under contract will be subject to a valid etf owed by yourself. 4. It was well publicized that upgrade dates would be changed going forward from date of said announcement. This was in bill notifications and print media. It's not Verizon fault that you may not receive a paper bill however if you log in your account you can regular see notifications.
congrats on the baby, sorry for the wet phone (again not a vzw issue)
See a pattern here? -
Blackberry Curve 8350 Broken, customer service refuses to be of any assistance.
I upgraded to a blackberry curve about 9 months ago. It was defective from the start, I brought it in two weeks later and got another curve. This is the phone I have now. It also never worked properly, but they could not "duplicate" it in the store and therefore they refused to replace it. A few months after that, the alarm/calendar refused to function properly, or at all for that matter, messages and emails are not deliver until midnight, and people on the other line can hardly hear me...But of course the sales reps cannot seem to notice any of this in the store.
So flash-forward to a week ago- my screen looses half the color and is now almost 100% white. Great! Now they can see it in the store. But oh wait.....I can't get a new phone because I have had this one for too long.
I used my upgrade and paid for a new phone, and I have yet to receive a working phone. I have been with Verizon for TEN years and I am appalled that Verizon will not credit back my upgrade since they SOLD me a defective phone TWICE. There CS is absolutely horrendous and they clearly do not value there customers or have any faith in the products, since they refused to stand behind them.
Now I will be receiving a refurbished phone. I had to do this when I had the pearl, and had to deal with SEVEN refurbished phones from Verizon, all were defective upon arrival. Once our contract is up we will be canceling all 5 lines we currently have with Verizon.km000 wrote:
I upgraded to a blackberry curve about 9 months ago. It was defective from the start, I brought it in two weeks later and got another curve. This is the phone I have now. It also never worked properly, but they could not "duplicate" it in the store and therefore they refused to replace it. A few months after that, the alarm/calendar refused to function properly, or at all for that matter, messages and emails are not deliver until midnight, and people on the other line can hardly hear me...But of course the sales reps cannot seem to notice any of this in the store.
So flash-forward to a week ago- my screen looses half the color and is now almost 100% white. Great! Now they can see it in the store. But oh wait.....I can't get a new phone because I have had this one for too long.
I used my upgrade and paid for a new phone, and I have yet to receive a working phone. I have been with Verizon for TEN years and I am appalled that Verizon will not credit back my upgrade since they SOLD me a defective phone TWICE. There CS is absolutely horrendous and they clearly do not value there customers or have any faith in the products, since they refused to stand behind them.
Now I will be receiving a refurbished phone. I had to do this when I had the pearl, and had to deal with SEVEN refurbished phones from Verizon, all were defective upon arrival. Once our contract is up we will be canceling all 5 lines we currently have with Verizon.
Did you use this upgrade to purchase the same type of phone? Why didn't you try a different one if all the BB Curves you received were defective? -
I downloaded a trial version of dreamweaver. It worked for a
few days, then stopped working. When I click on the desktop icon it
loads and asks me if I want to continue with my trial (29 days
left) or enter serial number. When I click continue with trial a
"Dreamweaver 8" banner comes up (indicating it is loading) then it
closes. I phoned technical support and wasn't able to get through
several times. When I finally did (after 45 minutes) the conclusion
they gave me was that THEY COULD NOT HELP ME FOR "FREE" because it
was a trial version. I really want to learn this program and would
really appreciate any help. I also checked out the dreamweaver
download trouble-shooting page and tried a few things which did not
seem to help. My computer is fairly new and has more than enough
memory (160G or so?).
THANK YOU SO MUCH FOR ANY HELP!I'll try. What are your machine specs. You say 160G of
memory? I am
assuming you mean a 160 gb hard drive. That is not memory.
How much RAM do
you have? What operating system are you running?
Did you download the trial from the Adobe site? Do you have
antivirus or
firewall software that might be blocking the program?
Nancy Gill
Adobe Community Expert
Author: Dreamweaver 8 e-book for the DMX Zone
Co-Author: Dreamweaver MX: Instant Troubleshooter (August,
2003)
Technical Editor: DMX 2004: The Complete Reference, DMX 2004:
A Beginner''s
Guide, Mastering Macromedia Contribute
Technical Reviewer: Dynamic Dreamweaver MX/DMX: Advanced PHP
Web Development
"Catherine Lalonde" <[email protected]>
wrote in message
news:epc33v$93o$[email protected]..
>I downloaded a trial version of dreamweaver. It worked
for a few days, then
> stopped working. When I click on the desktop icon it
loads and asks me if
> I
> want to continue with my trial (29 days left) or enter
serial number. When
> I
> click continue with trial a "Dreamweaver 8" banner comes
up (indicating it
> is
> loading) then it closes. I phoned technical support and
wasn't able to get
> through several times. When I finally did (after 45
minutes) the
> conclusion
> they gave me was that THEY COULD NOT HELP ME FOR "FREE"
because it was a
> trial
> version. I really want to learn this program and would
really appreciate
> any
> help. I also checked out the dreamweaver download
trouble-shooting page
> and
> tried a few things which did not seem to help. My
computer is fairly new
> and
> has more than enough memory (160G or so?).
>
> THANK YOU SO MUCH FOR ANY HELP!
> -
NEED AGENT activate data feature like customer service has for months due to error
for the last 4 months customer service thru email has had to activate data after my plan renews i just found out the email option is gone. So i need an agent to do it below is what the agent said thru his email in june when they ask for me to reply via email. btw the error has been happening since April where my blackberry data turns off on verizons end and i can't get email or send or use browser or send and receive picture messages once my plan renews
Good Morning Monica,
Thank you for contacting Verizon Wireless once again, this is Mike again, and it's my pleasure to again enable your data feature for your account.
I have once again activated the proper data feature on your account and I have submitted another error example. I have also found that this issue is common with blackberry devices and we are currently working on a solution. Until your data feature no longer needs to be activated by a representative each month, i will be more than happy to assist you with activating your data whenever your plan renews if you simply reply to this email and request that i activate the data.
thank you, Monica for contacting
Verizon wireless once again. We
greatly appreciate that you provided us
with another opportunity to assist you.
again this is Mike, and it's my
pleasure to activate your data feature
once again. please continue to feel free to reply to this email or call customer service at (888)294-6804 if you ever
have any other questions or concerns,
thank you for choosing Verizon Wireless.I did a diagnostic check and this part came up. I think the BIS
service is not connecting but i think it's on verizon's side. Each
time the customer service agent turned on data on verizon's side it
fixed the problem.
I saw online many blackberry's have the issue like the agent told me.
so i need for this to be fixed because i am paying for data.
Diagnostic report
Blackberry registration: Yes
Connected to blackberry: No
Blackberry pin-pin: abort -
Moving Home / Lack of Customer Service / Cancellat...
I write to express my complete astonishment and disgust with the level of service BT has offered to me as a valued long standing customer.
I have been a customer of BT for approximately 4 years, taking out a phone line, unlimited broadband, BT vision and Sky Sports, amounting to a considerable charge of around £42.00 per month. I have used these products constantly during this period and have been very happy with the service.
In mid February 2012 I phoned to inform BT that I was moving home shortly and would like to switch all service to a new address. I was told that I needed to call back when my current line had been taken over by the new tenant, at which time I could then move my services.
On Thursday 1st March I rang BT to inform them that my line had been taken over by the new tenant and that I now wished to move my contract over. I was informed that I needed to take out a new contract which would then waive any connection charges. I was more than happy with this and asked to set up the new account. The lady at BT who I was speaking to informed me that after running a line check there was an issue with the new property in respect of the supply to it. I informed her that the previous tenant in the new property had a BT phone line with all BT sockets but had obviously cancelled it on moving out. She informed me she would run some more tests and ring me back the following day on the Friday 2nd March. BT did not contact me at any time on the Friday.
On Saturday 3rd March I rang BT back very disgruntled with the lack of service offered. I spoke to a gentleman who checked my account and system notes and stated he didn't know why I hadn't been contacted back. He informed me that I could take out a new account and waive the connection fees. He run a check on the line but informed me that it was coming back as a black line, and that he would need to book an engineer to come out to the property to check the connection. He was very helpful in his nature and suggested that I plugged a phone into the BT sockets and dialled 17070 to check for a line and number. He stated that as it was the weekend he couldn't book an engineer till Monday but he would personally phone me back by 12pm on Monday 5th March to check with me regards any current phone line and if necessary book the engineer.
At 1.00pm on Monday 5th March I had not received any phone call from BT. I can't say that I was surprised given BT's lack of customer service over the previous few days. I proceeded to phone BT again at my expense on my mobile phone to be greeted by a very helpful gentleman who again took me through the same details as previously had been stated. I informed him of my disappointment of BT's customer service, to which he apologised and tried to set up a new account for me. On attempting to set up all my services I was told that it kept failing on the BT system when it reached the broadband page. He suggested that I set up the phone line to instigate the new account and once live I could then upgrade my account to include broadband, BT vision and Sky Sports.
Although not happy with this I accepted the proposal to which he then attempted to book an engineer. He promptly informed me that the next engineer available would be on Monday 26th March 2012, a full 3 weeks delay!! He then informed me the broadband could then be initiated but with an additional lead time of a further 5-7 days. Thus bringing the whole episode up to a total of 4 weeks, not including the time already wasted by BT in the previous week.
I proceeded to inform the gentleman that this was an unacceptable amount of time coupled with the inconvenience and lack of service, and that I would now cancel my contract with BT.
After coming off the phone to BT, I proceeded to go onto the internet where within 10mins I had set up an account with Plusnet for broadband. I received a text message 2 hours later from Plusnet to inform me that my phone line was now live and gave details of my new phone number together with delivery details of my new home hub and an expected broadband start date within 3-5 days. Now that's quality service.
I have since received a final bill from BT stating cancellation charges of £61.13 to be paid by 22nd March 2012 and also a returns envelope to post back all the equipment.
Please can BT inform me whether this is an acceptable standard of service that a long standing customer expects?
Please can you inform me why BT have difficulty in moving my account to a new address when a new provider can initiate within hours?
How can BT charge me a cancellation fee when I have attempted to continue my service but BT could not offer the service within a reasonable time frame?
Under the Supply of Goods & Service Act 1982, please inform me if BT believe they have met the requirements of the legislation;
- That BT have carried out the service with reasonable care and skill
- That BT have carried out the work in reasonable time
- That BT ensure the work will be carried out at a reasonable cost
I am totally disgusted with BT and the level of service offered, the inconvenience caused, the wasted costs and time I have incurred trying to move my service and the overall unprofessional nature of your business.
I have sent a personal letter to Ian Livingston - CEO of BT - can't wait for the comical reply to that!!
Update 13th March 2012: Just received an obnoxious call from BT Customer Services stating the cancellation charges of £61.13 will stand as per an auto renewal contract which expires in August, even though BT cannot offer the service I require in a reasonable amount of time! Is it acceptable to wait 4 weeks for Broadband when I am an existing customer?? I think legislation, OFCOM & Ombudsman are firmly on my side! Great service BT!!If you would like to contact one of the UK based BT Care Team who moderate this forum, they should be able to help you.
They can be contacted using this link BT Care Team
They normally respond by phone or e-mail, within three working days, however you should get an immediate confirmation, with a tracking number.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones. -
How can I file compliant to Customer service or about Customer service?!!!
Dear Verizon Manager,
I am writing to you file a formal complaint about the Verizon customer service, and to request the refund regarding my Internet service of Verizon FIOS (Account No. 6703004253) for March 2013. This internet service was meant to be cancelled on 25 February 2013, but was not successful, due to errors by Verizon, until 14 March 2013.
I am a client of Verizon FIOS (Internet + TV) since January 2010. Due to the recent move of my family, I cancelled the service in my old place separately. I had successfully cancelled the TV service on 15 February 2013, prior to the move. And after I moved on 23 February 2013, I called on 25 February 2013 to cancel the remaining Internet service.
The associate on the phone told me that the Internet cancellation would be effective 26 February 2013, i.e.. the next day. He said I would be receiving a prepaid stamped box, and had to mail back the wireless router. A few hours after the call, I still did not receive any email confirmation, so I logged on my Verizon account and saw the service page showed “unable to retrieve your plan details” – therefore, I assumed that the cancellation was successful.
The said prepaid stamped box was also never received two weeks after the call – I had to come back to my old place several times to check.
On 14 March 2013, I noticed that my credit card has been charged $61.33 by Verizon in March. So I called Verizon at 1-800-837-4966 on 14 March 2013 at 18:01EST to seek clarification, and was informed by the general customer service that the cancellation was never recorded in the system or processed by anyone!! He said the cancellation would be back dated to 26 February 2013 and refund will be proceeded, and then transferred me to your “discontinue service department”.
From there, I was speaking to the associate named Brennan, who insisted that I never called on 25 February 2013, nor there was no records showing that the cancellation request was received, and therefore refused to back date the cancellation to 26 February 2013 – even I had my call phone record in front of me, which indicated that I called Verizon at 1-800-837-4966, on 25 Feb 2013 at 12:57 EST, for 8 minutes!
Brennan went ahead to cancel the service, but did not refund the charge in March, and simply saying that I only called and cancelled the service on 14 March 2013, therefore, no refund whatsoever.
There would be three reasons why my record did not show up: 1) I did not call on 25 Feb; 2) your associate did not put in the record after the call; and 3) your system failed. Basically, your associate Brennan was implying that I am a liar – I never called on 25 February 2013.
I find this insulting and unacceptable. I requested to speak to her supervisor / manager, and was refused and told that there was no supervisor or manager on duty. She said she will inform the supervisor to call me within 24 hours after this call.
I hope your company record customer service conversation, and you could find the record of my call on 25 February 2013 at 12:57 EST. I don’t know why the Associate I spoke with that day failed to cancel the service, or why you system failed, but again, I find it totally unacceptable that Verizon’s customer need to be punished for the company’s negligence. I also find it insulting that your associate, Brennan, make conclusion without proper investigation or evidence.
FYI – for the reason I stated above, I have disputed the charge of $61.33 with my Credit Card Company.
I and my family have been a loyal customer of Verizon, as we admire your customer service (in the past), and your job well done to drive away customers. Just after the move, we continued with Verizon FIOS and my husband ordered the internet and TV service immediately.
Now I have a second thought. I guess we should be using the company who appreciates our trust.
Look forward to hearing from you on the way forward.
Regards,Please go to your profile page for the forum by clicking on your name, and look at the top of the middle column where you will find an area titled "My Private Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution. -
Nightmare Customer Service Verizon - DAD cannot connect phone line after fiber installation
Similar to other complaints I have seen online yet Verizon customer service reps deny they have ever heard of the problem. After FIOS installation my ADT system stopped communicating.
We had Verizon FIOS triple play installed last August (2012) after a summer long marketing campaign by Verizon. Several trips to get it. A dropped phone number transfer order and Verizon tried to issue me a new phone number ... that took several attempts to fix.
Sept 2012 Our ADT service calls us to inform us our monitored alarm system stopped communicating since Aug ... I call ADT -they say it was Verizons fault, but could come out and fix it for a fee. It took months to getr back to Verizon
I first spent almost an hour online last night with a Verizon rep who claimed it was not Verizon's fault - Claiming that all the tech had to do was deliver a phone signal to one jack. I called Verizon customer service and wasted time with that rep also. I asked hat a supervisor call and the rep could not confirm that a supervisor would even get back to me.
TERRIBLE CUSTOMER SERVICE - Time to cancel VerizonYour issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases".
There you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. -
I AM SO ANNOYED WITH VERIZON CUSTOMER SERVICE, Router Issue
So i upgrade to 75/35 and immediately don't get more than 45-65 downstream, heavy fluctuation. I power cycle the modem. It immediately pegs out to 84.2 down. Thinking it was a one off and all is good I leave it.
Couple hours later the speed goes back to the initial. Power cycle again and it maxes out again. Call Verizon and Tech support have me reset router (Westell 9100em) and the ONT. All seems good.
Couple hours again back to the same thing.
Call back Verizon the next day and the next tech says that the Westell may not be able to handle the speeds and says I should speak to customer service about getting an Actiontec Router instead.
They transfer me and customer service refuse to send it only if I pay money for it. The only way for me to get another model is for me to have a tech come out and swap it out. I am currently on hold trying to get that scheduled....
I just wish Verizon would own up to the issue.If It's Been Less Than 60 Days Since The Port Out Happened,
You Should Be Able To Port That Number Back In.
However You Would Need The Wireless Account Information Of The Account Where The Number Is Currently Active.
Such As The Acct #, Last 4 Of Social, Passcode, Etc.
It Might Even Be Possible To Reinstate The Next Agreement.
You Can Call Customer Service And Request To Talk To The Winback Team. -
Adobe customer service is a joke
I purchased a membership for the first time and I have to say that although Adobe products are great, customer service is not doing a really good job. I wanted to ask a question about my subscription and I have been trying to contact them for the past 8 days.
I mean really is is that hard? First I chatted with agents who did not know a thing about how to resolve my problem and transferred to other agents, and of course the transfers never went through. Calling them on the phone is useless, you just wait on the other end of the phone for literally hours and after you wait your call is dropped.
Now I am thinking about cancelling my subscription because I cannot deal with bad customer service, I just can't and I have to contact customer service again to cancel. But how does one contact customer service when customer service is not doing its job?Cynthia,
This is a user-to-user forum for technical problems with Lightroom.
You are not the only one who has complaints about customer service - but posting them on this forum won't do you much good.
Instead of trying to phone Adobe try the chat line: http://helpx.adobe.com/contact.html -
I am being harassed by customer service the day after my bill is due every month.
At least 6 phone calls every day, beginning at 5am, followed by text messages. All you have to you is tell me once, via text, that my payment is due. I indicated on my Verizon Wireless account online that my preferred method of contact is text message. I do not appreciate the harassment, as a customer of 11 years, who always pays the bill without disconnection. Here's a novel idea - Leave me a voicemail, automated or not, and you will get the message across. Of course I'm not going to answer the phone at 5am, but that is no reason to call me every 2 hours for the rest of the day! Calling every 2 hours is not going to magically make more money appear in my bank account. Yesterday it was 5:43am, 9:10am, 10:21am, and 11:24am. I answered the one at 11:24am to indicate to the service rep that I was planning to pay my bill the following day, but just waiting for a check to clear in my bank account. When the service rep actually picked up from the automated calling system, it sounded like she was on an airplane rifling through a big stack of papers in a microphone. I couldn't hear a single thing she said, and just tried to yell over the background noise that I was paying my bill the next day. Finally I had to tell her that I was hanging up because I couldn't hear hear at all. Today so far I've been called at 5:43am, 7:36am, 9:36am. I paid my bill at 9:30, and just got another call at 10:07am and 10:14am. No voicemails, of course. I do not appreciate this treatment, and it disgusts me to be harassed on this level. It's inhuman.
mrhelper If I am paying my bill late, it does not mean I am deserving of harassment. It means I deserve to be called and notified of my late payment and asked for said payment. It does not mean I deserve calls every 2 hours beginning at 5am. I'm talking about harassment here. It is illegal for a debt collector to harass you under the Fair Debt Collection Practices Act (FDCPA). It does not mean that you don't still owe the money, but it means you are entitled to being treated like a human being about it. There are laws being broken here. I'm filling out a report with the FTC, and hopefully they will consider changing their methods of contacting their customers. My phone has never been disconnected, but yes, I have delayed the payment a few days past due before. Sometimes the money just isn't there on the exact day the bill is due, but I always pay it. Such was the case this month. I am on a road trip across the country, have no access to my bank, and had to wait for a paycheck to clear from across the country. There was nothing I could do except wait. My snarky response to anyone else is because the point is being missed about my complaint. I didn't write this forum post to get lectured about being responsible about my bills. I wrote this post because I am reaching a dead end with contacting Verizon Wireless customer service directly. They seem to pigeonhole you into using their social media outlets. Instead of hearing from Verizon Wireless directly, I hear from people who are just trolling this forum to be mean to people.
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