Shipped even after the order is confirmed to be canceled

I ordered a "CasioPrivia PX150 Digital PianoBlackPX150BK" (Order Number: {removed per forum guidelines}). But later I found a better deal and Best Buy haven't shipped yet still allowing me to cancel my order, then I just canceled it.
A confirmation of the cancel was received shortly.As the following:
YOUR ITEM HAS BEEN CANCELED
Hello Yudi,
We’ve been actively working on your order and need to provide you an important update. Unfortunately, your item listed below has been canceled.
Your credit card has not been charged, and any other form of payment will be credited. We have released your funds. It may take your bank up to 10 days to make the adjustment on your account. Contact your bank if you experience any issues. If you used a Gift Card for this order and no longer have it, please contact us and we'll send you a replacement.
Since this is the official confirmation of cancel, so I treated it as is, I proceeded with the another order which has the better deal, and awaiting for the refund from Best Buy.
But hours later, I receive another e-mail saying the order is shipped even after being confirmed to be canceled and refunded!
Now the item is already in the UPS system and it will be delivered next week. Of course I don't want both 2 items and I still want the one from Best Buy to be returned (since I requested cancel and Best Buy guaranteed that it will be canceled). I will ask the courier of UPS to refuse the delivery.
Since there's no online RMA tracking system to reflect the status of the order once it gets shipped, I setup this thread on this forum to be better in touch with the custom representatives (-BBY) to track the return process. To make sure the return-and-refund process goes smoothly.

Hi xieyudi,
Thanks for registering with us and sharing your experience on our forums! I’m disheartened to know that even though you tried cancelling your order, it still was shipped to you. It is certainly our goal to provide best service possible and I sincerely apologize if we weren’t able to fulfill that promise this time.
By gathering email information from your profile, I was able to pull up and review your order. According to UPS, this product is set to be delivered 07/06/15. If you are home at the time of delivery, feel free to refuse the package or any other delivery attempts, as we normally process refunds upon receiving it back.
Please reach back with any other questions or concerns you may have.
Sincerely,

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