Shipping cost not getting calculated in CRM IC webclient for a certain regi

HI all,
I have an issue where when we create an order, the shipping cost is not getting calculated automatically.. and so we are having to manually enter the shipping cost..this is happening only for Apac regions. for all other regions it seems to be working. but the shipping cost is getting calculated in R/3. can anyone provide input for this?
Also, what factors determine the shipping cost?
Thanks,
Preethy

This is a funtional issue... You'll be better of opening this message in the right Area.... or open an OSS message for SAP.
Regards
Juan

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    what price conditions determine your cost in R/3?
    might be easier to use the CRM gui and create the order in crmd_order and look at the conditions.  Unless you set it up there is no plant in CRM (just vendor) so if your cost is tied to your plant, I'm not sure how you would get this without a possible rfc call to R/3.

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