Shopping cart 5 minute waiting/hold

Hi Forums,
Basically, when he gets an email asking for him to approve a shopping
cart, he clicks on the link in the shopping cart.
This link works correctly and takes him to the login screen for SRM.
He logs into that application successfully and approves the relevant
shopping cart.
After approving the shopping cart, he then clicks on the "RETURN TO
INBOX" link (see screen shot #2)
The screen then goes to screen shot #3 and holds in that state for
around 5 minutes upon which the correct next screen is displayed.
The wait time is unacceptable and I suspect there is an issue somewhere
in the resolution of the link "Return to Inbox".
Regards
Tejendra
006590876045

Hello,
Does this issue occurs with all documents or with a specific one? There is any PO version opened at bbp_pd? If there is any PO version that is not completed the document cannot be released.
If this also occurs only with one document it could be some pontual error. You can check at SM58 if there is any RFC error. Check at SWU3 also the WFL.
If you want to complete the PO (turn the awaiting approval status to X) you can do this at SWO1 but the WFL have to be completed:
->go to transaction SWO1:
1. Put the object type: BUS2201
2. Click on "Test"
3. In "Instance" put the PO GUID:
4. Then execute the "setrelease" method:
5. INITIATOR:
6. Now the PO should be completed (approved).
Also if you get any error here on making the releasing manually you can debug and find the reason (should be the same reason why system does not make it automaticatlly.
Usually when WFL is ok and the PO cannot be realeased some error itself exist. Can be also a doc_change or save badi.
Please also check if you have the following notes applied:
1110412 Ouput Customizing: Max. 1 Action for each Action Definition
1285741 "Complete" action set the PO status to "Awaiting Approval"
1233774 Customer fields are not transfered to the historical
I hope the above helps you,
Cheers,
Melina

Similar Messages

Not able to modify list of approver on when Shopping Cart is on Hold

Hi All
We are facing the following situation.
We are creating a new shopping cart and then putting it on Hold. If we open the shopping cart again ( the SC being on Hold), we are not able to add or change the app rovers in approval flow. But if we order the Shopping Cart and then open it back and try to add or change the approvers we are able to do this.
We are using BAdI BBP_CHNG_AGNT_GET to add or change approver and we are trying to debug this BADi to analyse the issue. But we are not able to catch what's happening when the SC is in Hold status. Is there any other method by which we can check in debugging what's happening in the BBP_CHNG_AGNT_GET with SC on Hold.
Any information in this regard is much appreciated.
Best regards
Indrajit Dutta Choudhury
Atanu Mondal

Dear Poster,
As no response has been provided to the thread in some time I must assume the issue is resolved, if the question is still valid please create a new thread rephrasing the query and providing as much data as possible to promote response from the community.
Best Regards,
SDN SRM Moderation Team

How to re-start the workflow for Shopping carts in WAITING status

Hi
We are using 1-step approval work flow, and we get some strange issue. We can add approver in the workflow, but after we click order button and back to check status again, sometimes there will be "Ad-hoc agent not found" issue. Do you know how to solve?
And one workaround for user is to re-add the approval, and sometimes the shopping cart back to normal. But sometimes, after we add the approver, the shopping cart are in waiting status:
Workflow Item:
Workitem-ID 000000714642
Task WS10000276
Text One-Step Approval: Value limit: Shopping Cart
1000114698
Status WAITING
Statustext Waiting
Date 13.06.2008
Time 10:41:22
So may I ask how to re-trigger the workflow?

Hi,
Thx for that. I need to trigger the Approval workflow to go the the approval manager.
Can u give me the document on this? thx, kerry.liu [at] ap.effem.com.
Thx very much
Kerry

Shopping Cart Workflow - "Wait for change event" not firing?

Hi there,
I have a scenario where if I create a shopping cart above my spending limit it will go into the approver's inbox, that is fine.
Now if I change the total value of the shopping cart to be within my spending limit the original workflow should be "logically deleted" and a "no step approval workflow" should be triggered.
I see when the SC workflow triggers it also branches with a "wait for events", so that if it changes etc it will get caught here.
When I change the SC it does not do anything, the value of the cart changes but it still sits in the approvers inbox and the "no step approval workflow" does not trigger.
We are busy upgrading to SRM 5.0, it worked perfectly in the SRM 3.0 system we had.
Any ideas what would cause the "change event" not to fire?
Thanks for the help
Lynton

Hey Masa,
You are the man!! That solved it.....I have implemented the BBP_WFL_SECUR_BADI and for whatever reason I set the security level to 4 when it should have been 2.
4     "High" (workflow is never restarted when changes are made)
3     "Medium" (WF restarted conditionally when changes are made)
2     "Low" (workflow is always restarted when changes are made)
1     "None" (changes to the object are not allowed)
0     "Not defined"
Thanks for the help
Lynton

Dump (RABAX_STATE) when user holds a shopping cart

When the user tries to hold a shopping cart, copied from one existing, the system gives back an error (dump). The activities executed from the user are:
1) Add cost center; Change WBS and Cost Assignment in Default settings for items;
2) Select the shopping cart to copy from Old Purchase order and templates, choosing by flag the lines to add at new shopping cart;
3) Change Required on data;
4) Insert name of shopping cart;
5) Check shopping cart and choose Hold shopping cart.
The error messages are following:
ERROR IN ELABORATION OF THE OWN REQUEST.
The following text of error has been elaborated in production system SRP:
An exception that could not be caught occurred. The error has been taken place in application the server sapsrpci_SRP_00 and in operating process 0.
Type of interruption: RABAX_STATE.
Hierarchy of call ABAP:
Function: BBP_PD_ABORT of program SAPLBBP_PDH
Form: ABORT of program SAPLBBP_PDBUP
Function: BBP_PDBUP_ADDR_DB_UPDATE of program SAPLBBP_PDBUP
Form: GET_AND_SAVE_XY_TABS of program SAPLBBP_PD
Form: PROCDOC_SAVE of program SAPLBBP_PD Function: BBP_PROCDOC_SAVE of program SAPLBBP_PD
Function: BBP_PD_SC_SAVE of program SAPLBBP_PD_SC
Form: SC_SAVE of program SAPLBBP_SC_APP
Function: BBP_SC_APP_EVENT_DISPATCHER of program SAPLBBP_SC_APP
Form: APP_EVENT_HANDLER of program SAPLBBP_SC_UI_ITS.
Unfortunately the error log is not more available with transaction ST22, because the system cleans up the old log. The error frequency is random.
Ive searched for a Sap note, but I havent find anything right for my problem.
Can you help me, please ?
Thanks in advance.
Claudia.

Hi
Which SRM version are you using ?
Couple of reasons can be possible in this case.
1) Some OSS note is missing or Applied incorrectly.
2) some SPRO configuartion settings missing (Probably may be related to the GL Account, Product category, Cost Center, WBS Element, etc)
3) Incocnsistent data existing in some of the templates in the Old purchase orders & templates.
4) Business Partners like Vendors data etc. are not consistent
5) Some missing authorizations in the system attached to the log-on user.
Basic checklist
Are you using standard roles for the user who logged on in this tenascation on Web Page (refer PFCG transaction and SU01 Transaction ) ?
When you are using the Internal ITS,you need not run the report W3_PUBLISH_SERVICES.(only SIAC_PUBLISH_ALL_INT )
ALso pls check the foll:
-->activate the services through SICF tcode.
> Go to SICF transaction and activate the whole tree under the node Default host>sap>bc>gui>sap>its.
>Also maintain the settings in SE80>utilities>settings>internet transaction server-->test service/Publish. (BBPSTART , BBPGLOBAL, BBPSC01 etc)
Table TWPURLSVR should have entries for the / SRM server line as well as gui and web server.
Could you please review again the following steps ?
Did you check that ICM was working correctly (Transaction - SMICM) ?
1-Activate the necessary ICF services
With transaction SICF and locate the
services by path
/sap/public/bc/its/mimes
/sap/bc/gui/sap/its/webgui
2- Publish the IAC Services
With Transaction SE80 locate from
the menu Utilities -> Settings ->
Internet Transaction Server (Tab) ->
Publish (Tab) and set On Selected
Site = INTERNAL.
3- Locate the Internet Services SYSTEM and WEBGUI.
Publish these services with the Context
Menu -> Publish -> Complete Service
4- Browse to http://<server>:<icmport>/sap/bc/gui/
sap/its/webgui/! and login to the
webgui.
Also, Check any logs are there in ST22, RZ20, SM21 and SLG1 transactions.
Try to get more precise, and if possible, please paste the complete short dump details using ST22 Transaction.
Incase nothing helps, Please raise an OSS message with SAP as well.
Regards
- Atul

Shopping cart is awaiting for approval even it does not need

Hello friends,
I am doing configuration to srm 5.0 .
my shopping cart is waiting for approval even it doesnot need approval.
Even when i create direct material purchase order the PO is going to approval.
i have clearly defined the start conditions.
what could be the possible reasons for this situation.
Thank you in advance for your valuble suggestions.
with regards,
mahesh

Hello Yann,
I am using simple starting conditions based on price less than 1000 euros.
I have done the same configuration to SRM 4.0 also based on prices.
I have activated workflows for shopping cart
1.with out approval
2.one step approval
I have followed the configuration document carefully.
Could you suggest what could be possible other reason.
with regards,
mahesh madasu

Which table holds the Shopping Cart Approval Manager Name

Can any one please let me know which table holds the Approving Manger Name. Please find the scenario below.
Employee creates the Shopping Cart and forward the SC for Approval to Approval Manger. But approval manager will take some time to approve the shopping cart. I need to extract the approving manager's name who has still not approved the shopping cart into SAP BW.
Thanks in Advance.
Regards
Venkata Agraharam.

Hi,
This is not answer. Just feedback from my project experience.
I know some customer developed this kind of report which shows approver but they used the report only the first 1 month after go live. Approval monitoring was fun but you need someone who monitor it. Finally they realized high monitoring admin cost. Final solution was Alert Notification with BBP_ALERTING BADI which sends email to approver and admin when deadline is reached.
Regards,
Masa

Set user Defined Status in the Shopping Cart

Hello,
I am facing problem while Setting user defined Status in the shopping cart. Below are the steps which I have followed.
1. I have created Status profile via Transaction 'BS02' and also created the Status 'On Hold' with Status number 'Exxxxx'.
2. Entry of this external status is also created in the table TJ30.
3. Also I tried assigning this Status profile in Transaction type for "BUS2121".
After making the above configuration for the new User defined status I have used below function module in my program.
I am using FM "CRM_STATUS_CHANGE_EXTERN" to set the User defined status in the shopping cart.
CALL FUNCTION 'CRM_STATUS_CHANGE_EXTERN'
    EXPORTING
      objnr                    = ls_header-guid
      user_status          = lv_stat
    IMPORTING
      stonr                    = lv_stonr
After this FM I am also using "COMMIT WORK AND WAIT ".
But still my Status is not updated in the Shopping Cart.
Expert please suggest if some one has work in this scenario.
Best Regards,
Chirag Shah

Hi Chirag,
try to initialize Status schema before update.
CALL FUNCTION 'CRM_STATUS_OBJECT_CREATE'
     EXPORTING
       objnr                        = ls_header-guid
       obtyp                        = 'SCH'
       stsma                        = 'ZHOLD'
     EXCEPTIONS
       obtyp_invalid                = 1
       status_object_already_exists = 2
       stsma_invalid                = 3
       stsma_obtyp_invalid          = 4
       error_ocurred                = 5
       OTHERS                       = 6.
Regards
K

Overstock shopping cart trick not working?

Some brief hints about getting the SCT to work: It will not work if you did the opt out of prescreen offers. If you need to opt in, then do so and wait 4 or 5 days. Try using the 'private' or 'incognito' or 'stealth' mode of your browser, or clear the cookies and try again. Checkout as a quest. Add some small items to cart, I use more than 50 bucks. Type your contact info exactly as it appears on your CRs, type slow and hesitate when you're done for at least 2 minutes. If it doesnt work, X out of the shopping cart, wait a few minutes, and try again, maybe with a different browser. hth

I just tried it and it didn't pop up when I signed in. I cleared and went to check out as a guest and it let me out in the info. I was trying it for my bro who is building his credit and I got the 7-10 message. I'm guessing that's a denial.

Line item confirmation and goods reciept number of a shopping cart

Hi All ,
I am waiting for any response from u guys to my below post ....
I have developed an end to end report in SRM which gives us an end to end report of a shopping cart .
I have got the Shopping Cart details using FM : BBP_PD_SC_GETDETAIL
for each item of the shopping cart in the table E_ITEM , getting the Po number for it from E_ITEM- BE_OBJECT_ID
I called FM BBP_BE_PO_GETHISTORY to get the Confirmation and Invoice number from E_HEADER_REL of BBP_BE_PO_GETHISTORY.
But this function module gives me the confirmation and invoice number of a particular purchase order and
I am stuck here as I need to find out the confirmation and invoice number of a line item and I am not finding a link between them .
I tried using FM BBP_PD_PO_GETDETAIL ,
BBP_PD_PO_GETLIST
BBP_PD_PO_DOC_FLOW and other function modules also , however they give me the confirmation and invoices o a particular PO but I am not able further drill down to find confirmation and invoivce of a particular line item of a shopping cart ..
Please let me know if there is a way to find this out ????
Has anybody have an idea to find this out ????
Useful answers would be rewarded .
Regards,
Prabhu

Hi All ,
I was able to get a link using the function module BBP_PD_SC_GETDETAIL . in the tables E_item has fields BE_OBJ_ITEM and the BE_OBJ_ITEM which give the po number and po line item number of each line item .
then i used BBP_BE_PO_GETHISTORY Fm to get the history of the po and read the line item history based on the BE_OBJ_ITEM no .
Thanks to all .
Prabhu

Can't access account, shopping cart. Can't purchase or access downloads!!

This has been going on since Jan 12 1000 Eastern Standard time.
I can tell from the other discussions that I'm not the only one.
I can access the store, browse the different sections (Music, Movies, TV Shows, etc), I can't listen to sample clips of music.
But when ever I try to access my account, view shopping cart, purchases media, or check for downloads I get the striped bar & the notice "Accessing iTunes Store". But that's it, the bar just keeps cycling for minutes on end without connecting.
Back on Jan 12th I got on error message stating that I was almost out of memory. But I have nearly 40GB free on my Laptop HD and on my external HD (where my library is located) I have a spare 260GB. At the time, no other applications were running so it couldn't have been the RAM load.
Anyone else having similar problems connecting? This is getting unbelievably frustrating. I've been an iTunes customer for nearly two years with almost no problems. Do they realize that with this problem in place they're effectively losing a customer by shutting me out?

I got on to ask the same question, in my particular situation, I have been unable for three weeks to choose a song in the iTunes store and send it to my Shopping Cart. The response, which didn't have a number was, "The iTunes Store is temporarily unavailable. Please try again later." Having been stopped by this note for three weeks has been quite frustrating. After reading the string, I thought I was going to have to dump a lot of my Shopping Cart (that I use like a Wish List).
Now my Shopping Cart seems to be finally unstuck. This is what I had to do, and it may not work for everybody. I went to the Shopping Cart (after taking screen shots of it in the event I had to fully dump it) and purchased a couple of songs stored there. I also deleted a couple of selections that were apparently no longer available. Then I went back to the iTunes Store, went to the song I've been wanting to send to the Shopping Cart for three weeks, clicked on it and this time, it went to the Shopping Cart without seeing the "y'all come back later" roadblock. I quickly purchased it too.
I don't know if this is a permanent fix, or if I'll have to try it again next time it gets stuck, but maybe it will work for you.

Process Improvement for Shopping Cart

I would like to have the availability to contact customer service regarding a recommended process improvement for Verizon customers. I have been a loyal Verizon since 2003, but my most recent experience is enough to drive me straight into the arms of T-Mobile and take them up on their offer to buy me out of all 6 contract agreements on my Verizon account.
I recently attempted to upgrade my device online. It was a relatively seamless process until I reached the end and got to the shopping cart. I elected to pick my phone up in the nearest store but to do so you have to pay online with a credit or debit card. You do not have the option to bill your account or pay in the store. As it turns out, the billing zip code that is associated with your credit card MUST match the service address zip code on your Verizon account. I am an identity theft victim and because of this all of my mail goes to a Post Office Box for security reasons. I obviously do not live in a Post Office Box, so my service address will never match the zip code on my billing address.
I am keenly aware that this is probably done for security reasons. Verizon doesn't want people obtaining a compromised account and sending a phone just anywhere. However, I was not opting to have anything shipped to me. I was picking up in the store so it should not matter what my billing zip code is.
The part that was most frustrating was the customer service individuals that I spoke with suggested things like (1) I should contact my bank and all of my bank statements and credit/debit card statements come to my house or (2) update my Verizon service address to the physical address of the Post Office even though I don't live there. When I was told to do option 2 listed above, I was told I had to log out of my account for the change to take effect and then re-log back in only to lose my entire order. All of this just to place an order and pick it up in a store. All I needed to do was just pay for my phone.
I next gave up and went in to the store. After an hour of waiting and trying to figure out where the problem was, the Verizon store couldn't take the coupon code that the customer service person had given me online. Translation - after all of this frustration with a dead-end result, I learned I was going to have to pay about $100 more for my phone. I walked away.
I went back online and the only option I had was to go back to square one and re-order online and this time, elect to have the phone shipped and billed to my account. I chose overnight shipping and just learned that the phone was shipped UPS ground and will be delivered after 5 days.
Needless to say, this has all been extremely disappointing and the most frustrating part is that it is all avoidable with a simple programming change. All of this was totally unnecessary. As an identity theft victim, I will NEVER have my mail delivered to the mailbox in my neighborhood. Does Verizon really want to offer that as a suggestion for people who want to buy a phone? Do they want to be responsible for the results? With identity theft being the fastest growing crime in America, somehow I just don't see that as a viable solution. There are many, many people just like me who don't have the same physical and billing addresses.
Finally, I will leave you with this question... Have you ever had this much trouble placing an order and paying for that order online? If I went to a store and purchased a phone in the store, would Verizon's payment processor care that the billing address on my credit card was different from the physical address where I live? NO! Companies are typically ready to take your money! It shouldn't be this hard to just pay someone for a phone.
If anyone can point me in the direction of how to make sure someone from Verizon Corporate is aware of this problem and that this is taken under consideration for future enhancements/changes to their eCommerce system it would be much appreciated.

Hi,
I think your process level evaluation id is not true, that is the reason system skips the process level.. Can you check your evaluation event-expression code. What do you see in SLG1? For testing purpose change the evaluation id to 0EV000 and check. Make Sure you debug through the user(requester) that you are creating the SC. Please test and let me know...
Saravanan

Wrong approver for shopping cart

Hi Friends,
I've found something very strange in my SRM system for Shopping cart approveal process.
One of my SC is waiting for approaval by a approver who is assigned to different plant and he has got nothing to do with this SC.
The SC's basic data contains the responsibility of some other LPR group for which approver is different and he is the actual approver of this SC.
Can you guys provide some link where i can find documents related to approval process in detail and also the organisation structure material as i am new to SRM..? after providing the solution for above querry...
Thanks in advance
ss

Hi Volkoale,
I am also facing the same issue. If you have resolved it kindly post your approach as it will be helpful to the community.
In my case, there is one cutomized table that contains list of approvers, but I am yet to debug and find the source of data for this table. Your reply will be rewarded.
Cheers,
Kris

PR to Shopping Cart

Hi,
I have created one PR(Purchase Requisition) in backendSAP . But the entry is not passing to the table EPRTRANS, which is responsible for transferring PR to Shopping Cart(SC) in EBP .If I created entry manually in EPRTRANS and than execute the prog. BBP_EXTREQ_TRANSFER it will transfer the entries from EPRTRANS to EBP as SC & than delete entry from EPRTRANS table which is OK .
Where is the setting required by which once I create PR in SAP
it will automatically inserted into table EPRTRANS .
Looking forward your responses.
Regards
Sachin S M
M

Hi Everyone,
I did mention on other thread inside Subject "Creation of Purchase order and workflow" about the similer issue, shared my experience. Hope that help.
Copy of that.
Hi Sunny/Manoj,
I missed Sunny last questions on this thread. I hope i can clarify now for both of you.
Yes, As Standard, you can push R/3 PR to Sourcing from MRP, PM or APO.
If you have to push simply from R/3 PR directly, what i meant in the earlier message that you simply update EPRTRAN thru custom program or thru Workflow once PR is saved.
Basically, the BBP_EXTREQ_TRANSFER looks for entries in EPRTRAN table and push those PRs into SRM sourcing.
I have done this during my development stage in one of project that i do not wait MRP to create R/3 PR though that was actual requirments.
I just put entry into EPRTRANs table in SE16 for R/3 PR to be transferred to SRM, then run BBP_EXTREQ_TRANSFER. It worked fine.
Per my understanding that it does not check whether the entries in EPRTRANs table, has come from R/3 PR which driven from MRP, PM, else.
Regards,
Jay

2 Shopping Cart items with same item number

Hi experts,
We are facing a problem I never heared before : a shopping cart has been created with total of 51 items in SRM but some of them have the same item number in BBP_PD (2 items nr 16, 17...).
For example, the 2 items nr 16 have a different Guid, only 1 entry in status section (I113 => OK), 2 entries in Partner section (vendor, requester, receiver, ship-to & site => OK), 2 entries in organization section, only 1 entry in item link section, 2 entries in concract section, 2 entries in account assignment section.
Functionnally, these 2 items are not on the same article (even product categories are different).
The problem now is that only one of the 2 items has been transfered to the backend, the other item has status "approved" but no "follow-on document created".
The only thing diffrent from another SC is that this SC has been put on hold before being ordered (status I1009 is inactive).
I didn't found any note on this problem, we are user SRM5.5 SP6 with classical scenario.
I heared about a maximum item number in SC but I think in SRM5 there is no limitation, at least not less than 99 items.
Thanks in advance for your help!
Best regards,
Benjamin

Hi,
please try to process the Held SB ,backend document will be created. since Creation of Shopping cart is in WEB processing of time take more normally .I think you can create a line item of
999 line in SB because in backend SAP R/3 it will allow only 999 line items
G.Ganesh Kumar

Shopping cart 5 minute waiting/hold

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