Should Apple Adopt Emagic's Customer Support?

Before the net there was Emagic and people that answered phones knowing the program inside out!
Hey Steve guess what? We can save you money if we setup a discussion forum on the net for all of our software & the best bit is, you don't have to pay people in supporting the product, someone out there will no doubt have the answer to the question for free! Yes I understand, but what about the people who have new questions, where do they get their information from to support the discussions?
Um, Err These go to 11????
Oh by the way, don't worry about the creative side of the music business that operates 24/7. With a deadline looming a producer will be more than happy to go around in circles all day searching for the answer to a problem on the net!
I'm all for productivity, lets do it!
Power Mac G5 Quad 2.5 GHz Mac OS X (10.4.6) 2x 2.5 GB HD, 2.5 GB RAM, iSight, iPod, RME Fireface 800 Audio Interface

i know what u meen jord but sometimes users are not aware of what is causing the problems...Then calling apple out a the warrenty and you gotta pay for someone that tells u that your problem gets fixed by repairing the permission or throwing the prefs in the trash...
Ii do find it logical that one cannot receive free support 1000 years it aint different @ digidesign - but there they have a certain number charging u like 12 cents per minute to receive tel. support when u are out a warranty. That is appropriate..But getting billed $180 for a misdeminour is IMHO rude:-)
Maybe Logic could do a list like this:
http://answerbase.digidesign.com/
Emagic used to have something like that and apple do to on the logic support page but it is very restricted... Also - u have gotta take into consederation that there are so many users not even knowing that this forum exists:-)

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Finding Apple Hardware Test or Customer Support Phone Number

I bought a used g5 from eBay and need to get an Apple Hardware Test CD to test out the hardware. (I've been having kernel panics)
I have been searching for about 30 min for a way to get the Apple Hardware test CD for the g5 or a customer service phone number.
Can anyone point me in the right direction?
Thank you.

Thanks for the help DS...
I called Apple and they are sending me disk 1 of the original install disk that should have AHT on it. I asked the rep whether firmware updates have any bearing on the AHT and they said it didn't. We shall see.

"error update failed contact customer support" how to fix that

When i go to update photoshop cc it says that the update failed and that i should try again or contact customer support!! i have tried everysthing and i dont know what to do !!! please help me

Did you receive one of these error codes?
A12E1 download & install error http://forums.adobe.com/thread/1289484
-more A12E1 discussion http://forums.adobe.com/thread/1045283?tstart=0
U44M update error http://forums.adobe.com/thread/1289956 may help
-more U44.. discussion http://forums.adobe.com/thread/1275963
Link for Download & Install & Setup & Activation problems may help
-Chat http://www.adobe.com/support/download-install/supportinfo/
OR
-http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html
-http://forums.adobe.com/community/download_install_setup
-http://helpx.adobe.com/creative-cloud/kb/troubleshoot-cc-installation-download.html
-http://helpx.adobe.com/x-productkb/global/errors-or-unexpected-behavior-websites.html
-http://helpx.adobe.com/creative-cloud/kb/unknown-server-error-launching-cc.html
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Does Apple Canada have the worst customer support ever?

Yes! Ask me why...
I'm posting here a) to warn other Mac users what to expect if you ever need customer support and b) because there's no where you can actually e-mail comments to Apple, and trying to contact customer support has been fruitless (see below).
Here's what happened to me...
I bought my iBook just under three years ago - a few weeks ago, the logic board went. Now, because I purchased the computer less than three years ago, that's covered under the extended warranty for iBook logic boards (see here: http://www.apple.com/support/ibook/faq/).
Simple, right? Well, I took my computer in to my local authorized service provider about three weeks ago. They confirmed the logic board was the problem... copied my receipt for the iBook to prove date of purchase... agreed that it was covered by the warranty.
However, when they sent all this to Apple, their reply was that it was NOT covered because it was manufactured more than three years ago (although Apple's own website says it's purchase date - not manufacture date - that's important).
I called Apple last Monday to find out what was going on. Spoke to a nice fellow named Kevin who said he'd look into it, and call me back the next day.
Next day passed... no call. I called Kevin back left a message, and indicated I'd like to know what was going on.
Wednesday passed... no call. By this point, I'm getting anxious - the service provider can't move ahead without authoriztion from Apple, Apple's not returning my calls (or the service provider's) to grant authorization.
I tried Kevin again on Thursday. Left another message. No reply.
Tried back on Friday morning. Left another message. Still no reply.
Called customer support again Friday night. Antoine puts me hold for a half hour. I call back, explain that I've been on hold for half an hour, ask how long the wait should be. Antoine says two or three minutes. He puts me on hold again.
For another ten minutes.
I call back. Antoine explains that the reason I'm on hold is probably because customer service is closed. So why was I on hold for nearly an hour listening to terrible music? That's one of the mysteries of Apple customer support...
So here I am, with a computer that's been in the shop nearly three weeks, that can't be repaired because Apple won't honour its warranty, and no way to even find out what's going on, because Apple's customer service is such an unnavigable maze.
The sad thing is, I usually like Apples. I was even going to buy a new one this summer.
Now - not a chance.
The moral of the story? If you own an Apple, pray nothing ever goes wrong with it. If you expect your computer to ever need repairs, I'd suggest getting rid of your Apple now.
If you're considering buying an Apple - consider again.
As for me - from now on, make mine Microsoft.
iBook G3 700 Mac OS X (10.4.6)

Does Apple Canada have the worst customer support ever?
I doubt it.
Seriously, would you like some help?
Call back, and don't mess around with Customer Service. Immediately ask for Customer Relations. These are the people whose job it is to make an unhappy customer happy again. They aim to please.
A polite, but seriously disappointed tone of voice is what you need, so take some deep breaths until you can achieve that.
There was an article in the February, 2005, issue of Reader's Digest called "How to Complain." Please read these tips. Then call and tell Customer Relations your sad experience with Customer Service.
How to Complain
You call customer service to complain about a product, and you hang up angrier than when you started. That’s customer rage, a feeling experienced by millions of people with a major complaint, says Scott Broetzmann, president of an American firm that tells companies how to offer the best customer service. His secrets to getting good service:
Have a goal
If you want your product repaired, say so. Want an apology? Speak up.
Keep it short
Focus on one problem, and be succinct.
Stick with it.
You have to invest the time it takes. Don’t get what you want? Ask for a supervisor.
Skip ultimatums
Don’t threaten not to do business with them again. Why should they help you if you won’t buy from them in the future?
Plead your case
Many companies have information such as how much money you’ve spent with them and how often you complain. If you’re a good customer, they may be more willing to help.
Be nice
You’re unlikely to get what you want if you’re rude.
Good luck!
(P.S. Microsoft doesn't make computers; just the crappy OS that goes on them.)

WORST CUSTOMER SUPPORT FROM APPLE !!

To tell in brief "I did not expect this from Apple".I made the purchase of iPhone 5 thorough the Singapore-website,the purchase was made thorough my Debit Card and as soon as the purchase was made the amount of s$948 was debitted from my account and after 24 hrs i recieved a notification from Apple that "
Dear Apple Customer,Thank you for your recent iPhone 5 order at the Apple Online Store.While we appreciate your interest in iPhone 5, Apple is unable to fulfill orders that exceed the quantity limit per customer.Your iPhone 5 order has been cancelled, and you will not be charged.Thank you for shopping with Apple.Sincerely,Apple Online Store Team"But i got this message only after 24 hrs and Money was debitted from my crd the very next second i made the purchase.When i called them and enquired they promissed me that they will reverse the money back in 4 to 5 bussiness days,its been ONE MONTH since this happened and the order was made on "oct 9" until now there "REVERSAL HAS NOT TAKEN PLACE" Whenever i call them they tell some reason and untill now its not been revered,Im ready to provide all the bank statement that money was debitted from my account and even now i checked with my bank ,still there is no reversal !!What should i do now ?Pls HELP !!

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

I purchased an iMac MC309LL/A model A1311 21.5" All in one computer. I purchased it 8/28/11 and about 2 months ago it started powering down. I called for support and a Apple Customer Support, I did what they said and now it wont turn on at all.

I purchased an iMac MC 309LL/A model A1311 21.5" All in one computer on 8/28/11. The computer stated to shut down on me every once in a while when I was working on it. I called Apple customer support and a rep walked me through deleting all of my cache files saying it was the prooblem. She then had me do a re-install with the installation disc. After doing that she said to turn my computer off then back on and the computer would want to run some updates an to let them run. I was told to call back if there were anymore problems. The computer turned on for a couple minutes then shut down again and won't turn back on at all now. I took it to the Apple store and they told me it was the main board that delivers power to the computer and it whoulld cost about $550 to replace. I have had this computer for 1 1/6 year and hardly use it. My tech told me the same thing happened to his. Doesn't this mean the equipment could be faulty?
Who keeps track of how many of these are having the same problem and when should there be a recall. I have always used Dells at work. The one I have is 6 years old and works great. I have Compaq laptop at home that is almost 7 years old. I have never had a problem like this before and I can't believe that I spent$1300 for a computer that crashed after 1 yr 6 months. What's worse is that it is my first major Apple product other than my iPod Shuffle.

Sorry to hear of your problem, but any hardware in a computer can fail - that includes the hard drive, the logic board, etc, etc. Fortunately, it usually doesn't happen that soon; however, I've read of hard drives failing within 6 months.
So, since you did not purchase the extended Applecare Protection Plan (3 years coverage), you will need to make a decision to repair or sell it as is. I would always purchase 3 year coverage for an all in one or a laptop because repairs are expensive and at least I'd be covered for 3 years.
We can't speculate on whether there should be a recall or not; these forums are for user to user assistance with technical problems. In your case, there is nothing we can help with since you've already gotten a diagnosis.

How do you get a human being from Apple for customer service? This is the worst customer support ever seen!

How do you get an actual human being to speak with at apple to help with customer service?

The Apple Support COMMUNITIES is a user-operated apple-run page where users of the COMMUNITY help other people the best they can. Apple employees do not have anything to do with this page apart from own the servers and design it. If you want to speak to Apple then go to their Customer Support here: http://www.apple.com/uk/support/contact/
Remember, this isn't a customer support page, it's a community forum based on using Apple products. If you wish to refer to Apple employees then this is the wrong website.
Hope this helps.
- bi9scuit

How can I receive list of my purchases in Apple store from customer support

Hi I need help in contacting customer support to get full information about my purchases on Apple store through Visa card. All I purchased was a 20$ in game purchase for my little brother , however several days later I found out that more than 70$ were withdrawn from the debut card... And after checking the bank I was notified that all purchases were through Apple Store...and i'm 100% sure that only 20$ were used by me from this card and did not purchase any other item.
Any advice or help of how I can know of how and where the money went?
Thanks in advance

Log into your AppStore account and look at your purchase history.
Perhaps your brother made some in-app purchases in those games you
got for him.

How does one submit a complaint to Apple UK about a serious lack of customer support?

HI,
The problem I'm having is finding an addess (e-mail, postal or phone) to complain to Apple about the abysmal customer experience I've had with them. I've been a loyal customer to Apple; having spent in excess of £10,000 over the past 10 years on content from their overpriced iTunes Store (that doesn't include the money I've spent on hardware purchases) and now their customer service is shocking!
I've purchased seasons 1-10 of the TV series Friends and seasons 1-15 of TV series ER (in HD). I have receipts for all of these, and I've purchased iTunes Match. Since Apple decided to offer iTunes in the cloud, a most peculiar thing has happened. Friends seasons 1-10 all appear, except season 5. Likewise ER seasons1-15 all appear, except seasons 2-5. Now in my purchased section of the iTunes store, the same problem exists.
OK? So its been over 12 months, I've submtted FOUR, thats 4, different attempts to get this problem with my iTunes store account resolved. They don't have a phone number you can call, so you can't ensure that the person understands what you mean. I have been completely ignored twice, given another download twice and still have no resolution to the problem I reported. What has realy annoyed me is the fact that because the guy got bored of dealing with me or whatever other reason, I was told to contact AppleCare, which I did - and granted the guy there was really good, but unable to deal with the issue as its an iTunes Store problem, not an Apple TV problem - so I'm left chasing my own tail.
All I want is this problem resolved and then I'm going to go with someone else, because this is just rediculous. So does anyone know of a way to complain to Apple UK?

Call Apple support, ask to speak with someone in Customer Relations, and explain the situation to the CR representative. Perhaps they can help.
Good luck.

I can not do the update , what should I do to fix this error ? "There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanks

I can not do the update , what should I do to fix this error ?
"There was a problem with downloading the file . For tips on troubleshooting , please go to Customer Support . ( Error code : 204 ) ." thanks

Hi,
Please refer to the help document below:
Error downloading, installing, or updating Creative Cloud applications
Regards,
Sheena

Help! Received email requesting my Apple ID and Password from Apple Customer Support

I think this is an attempt to steal ID
Dear client,
We inform you that your Apple ID will be expired in less than 48 Hours.
You must perform a verification of your informations the fastest possible, otherwise your ID will be destroyed.
Just click the link below and log in with your Apple ID and password. .
Sincerely,
The Apple Customer Support
Apple Sales International, Hollyhill Industrial Estate, Cork, Ireland.
immatriculation society number : 15719. Number de TVA : IE6554690W.
All Rights Reserved / My Apple ID
<Edited by Host>

It amazes me that in so many cases like this there are significant grammatical and spelling errors, such that no business of note would have failed to correct.

I am using Mac, I have downloaded the Creative Cloud but when it comes to downloading an App, in the Apps tab a "Download Error" comes up, saying I should contact customer support. Any help will be appreciated.

I am using Mac, I have downloaded the Creative Cloud but when it comes to downloading an App, in the Apps tab a "Download Error" comes up, saying I should contact customer support. Any help will be appreciated.

sign out and then back in to your cc desktop app.
if that fails to resolve the problem, Sign in, activation, or connection errors | CS5.5 and later

My Macbook Air broke. Please help me, Russian Apple Customer Support don't want help me. I'm in despair.

My Macbook Air broke. Please help me, Russian Apple Customer Support don't want help me. I'm in despair.
Hi, I bought my MacBook Air in your store. In the summer of 2012. My mac is included in the program MacBook Air Flash Storage Drive Replacement Program. I live in Russia. I called the Russian support Apple. They told me to bring mac to an authorized service center. An authorized service center I was told to wait 45 days of the new flash storage drive. It's very long for me. I can `t wait long. I work on a Mac. I do not have another computer. Russian support Аpple does not want to help me. Can you help me? Serial number my MacBook Air : c0*******rvc
<Personal Information Edited by Host>

Leaving you without a computer for 45 days isn't acceptable. Call Apple and ask for a loaner or replacement. Some people have been receiving them.
If you still have no luck, then consider getting a USB 3.0 HDD and installing and running OS X on it until the replacement part is in.

MBP 17" A1189 battery fail – please help access Apple Customer Support?

Seven Steps to a “Help Me, Please?” Plea for Assistance
[1] 2009 – Apple creates global, free-of-change, battery replacement program: ‘MacBook and MacBook Pro Battery Update 1.2’ Exchange and Repair Extension Program – for their design-flawed Apple A1189 battery’s dead-&-bloated failure mode. [kudos, respect due]
A typical design-flawed Apple A1189 battery in dead-&-bloated failure mode – swollen cells crack open the battery’s casing
[2] 2011 – My A1189 battery fails, dead-&-bloated: Apple replace it free-of-change, as per [1], and my MacBook Pro is up-&-running again in no time. [perfect Apple Customer Service, as usual]
[3] 2014 – My A1189 battery fails, dead-&-bloated (and takes down power adapter too): Apple now wants ME to pay THEM for the replacement parts needed to repair the damage caused by THEIR design-flawed A1189 battery failure to MY Macbook Pro!
Erm... surely some mistake? I think NOT: intolerable Apple[don’t]Care injustice is intolerable – “So, we bust your computer, eh? Fuggedabahdid! You give us money, we fix your computer, capiche?”
[4] Wed 28 May – My ‘Apple UK Complaint’ is tasked to Apple employee.
[5] Fri 06 Jun – After 12 emails over 9 days, our complaint resolution progress STILL EQUALS ZERO –
[6] Sat 07 Jun – ‘Help Me, Please?’ shout out goes out to the Apple Support community.
Many thanks in advance for your assistance,
Dalinian
[Loyal 6-Macs-over-21-years Apple customer, pining for the days of perfect Apple Customer Support]
<Personal Information Edited By Host>

Hi Melophage,
Happy, Happy Day! With only the opposite of help from Apple Inc., and in reality thanks to the assistance and encouragement of my BFF IRL and your good self, my grand old MacBook Pro Kallisti has risen from Hades once again, and sprung back to life – and this reply is coming at you from her very own keyboard and net connection.
My non-Apple replacement battery and a second-hand power adapter from TheBookYard.com in Liverpool arrived on Tuesday, and with the swapping in of an unblown 3A fuse, all is as well again as it was before Apple’s design-flawed A1189 battery killed Kallisti for the second time.
What I’ve neglected to mention so far is that in early 2014, the screen began to fail intermittently, then with increasing frequency, until only via a DVI-HTML cable to my 50-inch TV could I see what I was doing at all. Yesterday the screen was working again initially, but only for a couple of hours, before failing to black again.
Seems this is yet another well-known and well-documented fault with all the MacBook Pros that use the NVIDIA GeForce 8600M GT graphics processor – see, eg: Apple’s (also prematurely terminated) ‘MacBook Pro: Distorted video or no video issues’ » http://support.apple.com/kb/ts2377 . I’ve a shed load of reading up to do on this issue from all over the web, including what appear to be some possible DIY fixes. I’ll most likely not waste any more time or energy on expecting Apple to take any responsibility for yet another well-known and well-documented fault with their MacBook Pro, since I find their naked contempt policy for Mac owners who fail to buy a shiny new Mac when the old one breaks down to be utterly revolting (not to mention environmentally unethical and unnecessarily destructive).
Re: you yourself being of the Yanqui petite bourgeois persuasion – on the two occasions I’ve been fortunate enough to visit the USA, I’ve been genuinely impressed by the admirable attributes of the Americans I’ve met and stayed with: heartwarmingly generous with their time and attention, welcoming with an effusive hospitality, helpful, friendly, and compassionate. Yet there’s a world of difference between the esteem in which I can hold individual Americans, and the contempt in which I can hold the ruling class social institutions of any country, including especially the USA and my own, the UK: greed-centric corporations, brutally repressive police forces, mass-killing-focussed foreign policy initiatives, etc., &c. Rest assured, from what little I know of you, you’re certainly in my highly esteemed American individuals category.
I don’t know how useful my advice was, since it wasn’t sufficient to convince the store manager at the Regent Street Apple store to provide you with a replacement battery.
I’m pretty sure nothing short of physical torture (which is obviously and repellently obnoxious) would convince that heartless, hard-nosed SoB to break with Apple’s iron cast built-in obsolescence policy – listen up and listen good: your Mac’s so old it’s ‘vintage’, so screw you, buddy – if you ain’t gonna buy a new Mac, or buy from us the parts needed to repair the damage we did to your old Mac with our known-to-be-faulty components, you can can just get the **** out of our shiny, shiny Apple Store, coz respecting your fancy-schmantzy ‘UK statutory consumer rights’ is only gonna put a dent in our bottom line, and getting to be filthy rich off of the likes of youse is what Apple’s really all about these days, capiche? I have GOT TO End This Conversation NOW!
There’s plenty of free web-based help and advice on reporting dodgy traders like Apple to the Trading Standards authority, and pursuing reparations from such lawbreakers through the small claims track in the civil courts. So now I’ve Kallisti back up-&-running again (albeit with a dead screen), on which to document my anti-Apple legal research, I’m taking my time to ensure I’m following due process, and relishing the irony of developing a suitable regulatory/legal punishment for Apple on the very ‘vintage’ flagship MacBook Pro which their offending policy has all but written off as obsolete. Plus, since it turns out its “Super”drive won’t eject a freshly burned DVD-R, I’ve ordered an Ubuntu 14.04 LTS 32-bit DVD to do a fresh unibooting install on my 2001-design backup PC notebook, to add some non-Apple computer robustness to my resources, until such time as I’ve saved up enough for to buy a purpose-built touch screen Ubuntu 14.04 LTS notebook, such as the System76 Darter UltraTouch (» https://system76.com/laptops/model/daru4 ); and that leaves plenty of time ahead to compare the long-term customer support reputations of potential Ubuntu PC manufacturer companies, to ensure that I don’t get taken for a fool by another Apple-like mobster-type corporation.
Time to begin investigating coconutBattery, I think. Many thanks again, Melophage – with zero support from fellow Mac users, I’d most likely have given up and thrown in the towel some time ago, but you’ve helped me to find the self-motivation to persist in perusing a just solution, despite my beginning this process by being sunk in the depths of an episode of severe clinical depression. I must admit, I’d no idea that contending against Yanqui corporate fascism could be so therapeutic!

This apple id is now locked and unable to make any purchases. To recover your Apple ID, contact Customer Support.

This apple id is now locked and unable to make any purchases.
To recover your Apple ID, contact Customer Support.

Use the email form here > Apple - Support - iTunes Store - Contact Us

Should Apple Adopt Emagic's Customer Support?

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