Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.

I can't think of any other industry that refuses to provide basic information on their product. More proof of Verizon's quality customer service without the quality. Soon Verizon may be without the customers part too. A sad reflection on Verizon's executive team.

I don't know about you, but I would never let a sales person sway my decision to purchase anything.
I always research what device I want and then at the store I just walk over and start playing with the device.
In the corporate store I am shopping at for years, I even make calls from the device to see how clear and loud they are. Some stores don't have this ability any longer.
Also never go by that WiFi or cellular connection status in store. It is sitting right on top of both. So you may get worse after you leave the store.
Great post I enjoyed reading it.

Similar Messages

Windows 8.1 Update 1 error :0x80070002 for Inf: usbxhci.inf

Hello. I am using the offline Windows 8.1 Update 1 Windows8.1-KB2919355-x64.msu on a computer running Windows 8.1 X64 Enterprise ( did an implace upgrade from Windows 8 to 8.1 last fall)
The update KB2919355 fails during Reboot phase of the patch, Installing update 0% then system reboots.
The CBS log file shows the following error : 2014-04-14 14:20:01, Info CBS Doqe: Recording result: 0x80070002, for Inf: usbxhci.inf
After this occurs he CBS log file just indicates a reboot.
2014-04-14 14:20:00, Info CBS Doqe: [Forward] Staging driver updates, Count 31
2014-04-14 14:20:00, Info CBS STAGE index: 27, phase: 1, result 0, inf: miradisp.inf
2014-04-14 14:20:00, Info CBS STAGE index: 28, phase: 1, result 0, inf: mgtdyn.inf
2014-04-14 14:20:00, Info CBS STAGE index: 29, phase: 1, result 0, inf: idtsec.inf
2014-04-14 14:20:00, Info CBS STAGE index: 0, phase: 1, result 0, inf: mf.inf
2014-04-14 14:20:00, Info CBS Shtd: Changing shutdown timeout to a sliding window timeout: 900000
2014-04-14 14:20:00, Info CBS Progress: UI message updated. Operation type: Update. Stage: 1 out of 1. Percent progress: 0.
2014-04-14 14:20:01, Info CBS STAGE index: 1, phase: 1, result 2, inf: usbxhci.inf
2014-04-14 14:20:01, Info CBS Doqe: Recording result: 0x80070002, for Inf: usbxhci.inf
2014-04-14 14:20:01, Info CBS DriverUpdateStageUpdates failed [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-04-14 14:20:01, Error CBS Doqe: Failed staging driver updates [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
2014-04-14 14:20:01, Info CBS Perf: Doqe: Staging ended.
2014-04-14 14:20:01, Error CBS Failed staging drivers, rebooting and trying again [HRESULT = 0x80070002 - ERROR_FILE_NOT_FOUND]
I don't recall installing any 3rd parth USB drivers and this comptuer is an older Lenovo ThinkCenter that only has USB 2 ports.
I used devcon driverfiles * > hardware.txt to export all of the hardware and driver files in use on my system and did not find any reference to
usbxhci.inf
Any suggestions ?
Naim

Thank you for the link.
I tried the windows upate repair but that did not fix the issue. I also manualy run the sfc /scannow and now errors were found
I found that the driver updates are logged in file setupapi.dev.log, Where I can see more errors that relate to usbxhci.inf, this occurs at the same time as the cbs.log errors.
sto: {Stage Driver Package: C:\WINDOWS\WinSxS\amd64_usbxhci.inf_31bf3856ad364e35_6.3.9600.17031_none_1122457cd237accf\usbxhci.inf} 14:20:45.054
inf: {Query Configurability: C:\WINDOWS\WinSxS\amd64_usbxhci.inf_31bf3856ad364e35_6.3.9600.17031_none_1122457cd237accf\usbxhci.inf} 14:20:45.257
inf: Driver package 'usbxhci.inf' is configurable.
inf: {Query Configurability: exit(0x00000000)} 14:20:45.445
sto: {DRIVERSTORE IMPORT BEGIN} 14:20:45.445
sto: {DRIVERSTORE IMPORT BEGIN: exit(0x00000000)} 14:20:45.445
flq: Hardlinking 'C:\WINDOWS\WinSxS\amd64_usbxhci.inf_31bf3856ad364e35_6.3.9600.17031_none_1122457cd237accf\usbxhci.inf' to 'C:\WINDOWS\System32\DriverStore\FileRepository\usbxhci.inf_amd64_60b784e1a62d9ad9\usbxhci.inf'.
flq: Hardlinking 'C:\WINDOWS\WinSxS\amd64_usbxhci.inf_31bf3856ad364e35_6.3.9600.17031_none_1122457cd237accf\USBXHCI.SYS' to 'C:\WINDOWS\System32\DriverStore\FileRepository\usbxhci.inf_amd64_60b784e1a62d9ad9\USBXHCI.SYS'.
flq: Hardlinking 'C:\WINDOWS\WinSxS\amd64_usbxhci.inf_31bf3856ad364e35_6.3.9600.17031_none_1122457cd237accf\UCX01000.SYS' to 'C:\WINDOWS\System32\DriverStore\FileRepository\usbxhci.inf_amd64_60b784e1a62d9ad9\UCX01000.SYS'.
idb: {Register Driver Package: C:\WINDOWS\System32\DriverStore\FileRepository\usbxhci.inf_amd64_60b784e1a62d9ad9\usbxhci.inf} 14:20:45.460
idb: Created driver package object 'usbxhci.inf_amd64_60b784e1a62d9ad9' in SYSTEM database node.
!!! idb: Failed to query processor architecture for 'usbxhci.inf_amd64_3f3240b34354ef29'. Error = 0x00000002
!!! idb: Failed to register driver package 'usbxhci.inf_amd64_60b784e1a62d9ad9' against 'usbxhci.inf'. Error = 0x00000002
!!! idb: Failed to register driver package 'C:\WINDOWS\System32\DriverStore\FileRepository\usbxhci.inf_amd64_60b784e1a62d9ad9\usbxhci.inf'. Error = 0x00000002
idb: {Register Driver Package: exit(0x00000002)} 14:20:45.460
sto: {DRIVERSTORE IMPORT END} 14:20:45.460
sto: {DRIVERSTORE IMPORT END: exit(0x00000002)} 14:20:45.460
sto: Rolled back driver package import.
!!! sto: Failed to import driver package into Driver Store. Error = 0x00000002
sto: {Stage Driver Package: exit(0x00000002)} 14:20:45.460
!!! sto: Failed to stage all driver updates. Error = 0x00000002

Should Verizon provide a roll back option from the gingerbread update?

Simple and straightforward. Do you believe That verizon should provide a rollback option from the gingerbread update?
My vote would be Yes.
Here is some reasons why
1 First and foremost the update should not have been forced.
2 When making significant changes to the operating system like gingerbread has Motorola should have the decency to contact Droid owners And inform them of the changes they attend to make.
3 The update wasn't really necessary.
4 ethically I believe that verizon should provide a roll back option.
5 regardless of what the fine print says in the contract just because something is legal to do doesn't mean it is ethical to do.

Talk about beating a dead horse.......
I was President of the GB Sux Club after it came out. At least a dozen bugs and glitches were created after I installed it.
But, you know what?
In the weeks that have followed, as apps have been updating (you should check the Market for available updates if you don't have them set to auto), and I check daily, something interesting has happened.
Most of the bugs and glitches have mysteriously gone away.
Is/was GB the "problem"? It wasn't perfect, but it wasn't the problem.
After GB, my phone did and does bizarre things from time to time that makes me wonder how they could be caused by a conflict the O.S. is having with a 3rd party app.
The 3G dropping issue notwithstanding.
There are some issues, yes. But, I contend apps are the main "problem".
Can going back to Froyo (if it were possible) do more harm than good, if 3rd party apps are updated for GB? That's above my pay grade.
I did a reset after GB and it solved nothing. I defiantly refused to un-install all apps, or reboot in Safe Mode.
I did NOTHING but let the developers update their apps and right now, my phone is largely bug and glitch free, again.
In politics, there was the saying, "It's the economy, stupid". In Android, "It's the apps, stupid". (Not speaking to anyone in this forum).
Yes, the evil empire has it right when it comes to the stranglehold they have on which apps are allowed on their tiny iphones.
But, you know what? If, OEMs did the same, the Android experience wouldn't be the frustrating situation it is at times, ESPECIALLY after EACH update.
In my opinion.

Please help! New PC with Windows 7, now won't give option for duplex Color Laserjet 2605dn

Hi everyone, I'm hoping someone can help. I have an HP Color Laserjet 2605dn, and after 4 years with a Dell laptop (and Windows XP) I had to get a new computer, this one with Windows 7. When I plugged in the printer for the first time, it loaded drivers and seemed to work great - EXCEPT there is NO option for duplex printing in the effects or finishing areas. So I went to the HP website and downloaded the Universal Print Driver, which DOES have duplex, but it won't print to the 2605dn printer!!!
I am ready to throw this out the window. I don't recommend buying anything new while you have PMS...hahahaha. Seriously, if someone could help, my stress level would drop dramatically. I print a lot, and not doing it duplex would waste so much paper!
Thanks in advance.

Enable the duplexer as described in the Vista / Windows 7 Duplex Troubleshooting Guide as follows: go to Start, Devices and Printers, right click on the printer, Printer properties, Device settings, Installable Options, set the "Duplex unit for 2-sided printing" to installed, OK.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Windows 7 - BIOS update question - Satellite A350-13A

Hi,
I have the Toshiba A350-13A for Poland.
It came with Vista 32 bit system. I would like to install there Windows 7 64 bit.
So I have a question for BIOS update.
In my toshiba model driver section for WIN7 there is only a 32 bit BIOS for OS independent, but in the Vista section there is a 64 bit BIOS.
So shall I stay with the 32 bit BIOS or update to Vista 64 bit BIOS?
best regards.

Hi
Do you have any performance or notebook issues using the 32bit BIOS?
If everything is working properly then leave the 32bit BIOS on your notebook.
I would recommend updating the BIOS only if some serious problems would appear
Cheers

Verizon Wireless lack of respect for customer base!

I have never, ever in my life as a customer of Verizon Wireless been treated with such distain as yesterday! From multiple CSR's to a Manager who flat out told me his hands were tied in his position. From the lack of respect to lack of responsibility! Being a 5 year customer who's $190.00 a month for my own personal line, to be led around blind is disheartening. I am eligible for an upgrade in about 6.5 months. Recently dealing with iOS problems and a rising cell bill made me want to look into the upgrades and what the best options for me be it with Verizon or elsewhere. Wanted insight regarding the Edge program and do some comparing. Too say the least, I did NOT get any of those answers. Even after being escalated to a manager, a day later, I am uninformed and surprised regarding Verizon's lack of respect for their customer base! This morning I tried locating some contacts for upper management for Verizon and haven't been very successful! Does anyone have any contact info to voice my lack of concern within the company before allowing their customer service reps and entry level management to let their core base of customers walk? I would be appreciative!
-RWJ

RSWJ4681,
We do not want to see you go. I can assure you that we truly respect you and value you. What exactly were you looking for information regarding we your reached out to out customer service team? What did the Supervisor advise you that their hands were tied on? Please provide additional details.
LindseyT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Lack of Response not sure anyone cares about loyalty anymore

I contacted customer service via email about purchasing a new MacBook Pro for my daughter with her College Money. When we purchased it we told the Best Buy employee about our difficulty getting her approved on the 3rd party website that checks her enrollment. We purchased the computer one day prior to going on vacation. We never could get her cleared and were going to send all of the numerous items to the 3rd part group but seeing that no one would do anything after 15 days it was pointless. My complaint is that now we cannot take advantage of the student discount and now the computer has also droped another $45 in price which is double frustrating. This was not my money but my daughters college money. If this was not my daughters money I probably would not even care but it was her hard earned money. I was very proud that she saved and was able to purchase this item and also pay for her own tuition. So now we are looking at a computer that is less than a month old and now could have purchased for $145 less if I went directy to Apple.If you look at my account I had previously been an Elite member for years and purchased all electronics and appliances from your store. Well now that I have eveything I need at my home I did not purchase as frequently so my Elite status dropped to a regular membership.Being in Sales and Marketing for the last 20+ years I know how important it is about communicationg with customers with opportunities with your company. This is why I wrote in the first place. The answer I received was a canned answer that did not give me a resolution or closure to my situation. I replied to the email and never received a response. I had been planning on purchasing another MacBook and IMacsince they are both over 5 years old and both previously purchased theough Best Buy as wereall of my appliances at my home along with Denon and Def Tech speakers.Not once was I given any reason to continue shopping with your company. Even a small gesture may have kept me shopping with you but nothing was offered. Through the years I have seen what a little customer service or lack of can do to a company. I am tempted to share this on Twitter, Facebook and any other way I can based on mere principle. The lack of response should tell others where their loyalty should lie.

Hello Daoliv,
One of the goals to which we aspire is excellent communications with you and also with our other customers. While I am at a loss to explain why you have not had further contact as a result of your recent email to us, I know that you should have received a continuation of your conversation and I apologize for that not being the case.
As to your daughter's enrollment in our College Student Deals promotions, I recommend that she contact us so that we can work to resolve the issues that she has encountered. We offer the program so that our customers may avail themselves of it, not so that they have a new point of aggravation. I regret that this has been part of your experience.
Best Buy's Price Match Guarantee is a great way to ensure that you receive the best price on the products you purchase, but our requirement is that a request for price match be within the return period (usually 15 days). Outside of that time frame, we are unable to accommodate a request for price match.
With that said, I have some information for you about your recent Macbook Pro purchase, so please watch for a private message from me. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
I am extremely grateful that you took the time to share your ongoing experience with us.
Sincerely,

Disappointed with lack of responses from Adobe staff

Recently I've posted a few questions. In the meantime I've
resolved all problems by trial and error. Most problems have been
cause by not having complete documentation available.
I just posted a topic -
http://www.adobe.com/cfusion/webforums/forum/messageview.cfm?forumid=72&catid=602&threadid =1248092&enterthread=y
but no longer do I expect a response. Sometimes after a
search, I see that others have the same or similar problems, but no
one has answered them.
Does Adobe expect success with Spry? If so I think they need
to help the small band of people struggling with it!
VERY disappointed.
I also not that at the bottom of the main page of this forum,
it states, "Important Note: These online forums are for
user-to-user discussions of Adobe products, and are not an official
customer support channel for Adobe. If you require direct
assistance, or prefer to contact Adobe support staff directly,
please contact Adobe support. "
But when you click the link, there's no select option for
Spry!!!

Hi Kate,
Believe me when I say that I understand your frustration. I
just want to state for the record that what seems like our lack of
response or interest in this forum is not intentional.
The lack of timely responses is due mainly to the fact that
we have *lots* of things going on behind the scenes here. Some of
us read the forums in real-time, and chime in any spare moment we
have, and it's also frustrating for us to see folks struggling.
Some posts are easy to answer within a couple of minutes, and some
take hours to help folks figure out what's going on in their
pages/apps/site.
You bring up some very valid points, and I've forwarded them
on to the appropriate folks internally.
That said, it seems like most of your questions that have
gone unanswered revolve around validation widgets. I'll try to
answer your questions, and perhaps poke other who know more if I
can't figure it out.
--== Kin ==--

Verizon's lack of flexibility shows they don't value their customers

Facts -
I have three phones on my plan, two of which are smart phones with data plans. The third is a extra phone that I had given to my in-laws for safety.   The third phone is a extremely basic phone and cost $9.99 month for basic service and no texting (of my typically $170 phone bill) to have on my account. The contract expires in July 2013 on this third phone.   My in-laws recently lost the phone, and no longer want to use the phone anymore. Thus, for months I have paid the bill regardless that it doesn't exists anymore.   Recently, I was asked to go ahead and upgrade the phone, which Verizon would absolutely do in a heart beat even though the contract is not up until July 2013.   Not having use for this extra line, I said I didn't want to upgrade but I would like to cancel the line. I was told that would cost me $150 to "early" terminate my contract (four months early). I understand that I signed a contract but for the following reasons I thought they would waive any such fee:
1. I've been a paying customer for more than 15 years.
2. I still have multiple phones on the account that run over $150 month
3. The amount of the monthly revenue they will be losing is $9.99 month for 4 months (yep, $40.00).
4. I no longer have the phone and it has not been used for several months.
When speaking to a customer service manager who was condescending and unwilling to listen or to be empathic to my situation, I was told the following things that i believe to be untrue:
1. The system won't allow for these types of transactions.
2. I was told the retail value of this basic cell phone was over well over $150 which I doubt is true. You should see this phone, it looks like something you get in the cracker jack box.
3. That it was my fault for signing the contract in the first place, which was really insulting.
I understand all of these points and my point back to here is that due to my continue relationship with the company, it seems to me like cutting me a break in terminating my contract four months early would help make me happy and they would also retain the rest of my business.   She wanted no parts of that, however, she did offer to upgrade me AGAIN, which was rather insulting.   I'm seriously considering leaving verizon for another company.   The fact that some are offering to pay out contract to get your business will also factor into my decision.
At a minimum, if customer service was flexible, they would have offered to make the early termination fee equal to the four months ($40) that I was ending my contract early, which I would have paid in order to not have to call again in 4 months to make the cancellation.   That way, I would not have to pay the 4 dollars a month in taxes and fees that they charge on top of the service component of the bill for a phone that no longer exists.
Sincerely,
One Bent Verizon Customer

aphicks wrote:
I understand that view point, however, as I laid out several other factors in my email that should probably be considered.
Nope. EVERYONE has a reason why they should be let out of a contract. EVERYONE.
Flexibility for the greater good of the financial relationship I have with Verizon would be better served by working out a deal that was acceptable for both sides. I clearly understand the contract that I signed, the intent of that contract and the underlying economics of the contract from both my perspective and from Verizon's perspective. My understanding includes ETFs and why they are part of the contract.
Great you understand them, now pay the ETF or wait 4 months.
It's pretty simple like you said, they decided to collect $40 more dollars in revenue and I more than likely will find another service provider that might provide the "flexibility" I so desire. As a note, this would not had even come up if I wasn't solicited to upgrade early for the phone I speak of. I am not trying to pull one over on this company. I asked for a concession on their part by terminating 1 add-on line ($10) on my already substantial monthly bill four months early.
If you are going to leave over $40 then you're not much of a customer. Besides you have other phones do you not? Are they not also subject to ETFs? Also you will NOT find another provider that offers the "flexibility" you want.

I keep getting the message: "what should firefox do with this file" in Windows XP every time I want to download a file, e.g., adobe, excel, etc. How can this annoying message be deleted? The check box to "open file automatically" does not work!

I keep getting the message: "what should Firefox do with this file" in Windows XP every time I want to download a file, e.g., adobe, excel, etc. How can this annoying message be deleted? The check box to "open file automatically" does not work!

cor-el,
Thanks for your prompt reply. However, the sources you gave do not seem to apply exactly to my situation. I have attached some screenshots that show what the dialogue box looks like for a pdf download, and what my settings in the Apps panel of Options are. You will note in the first screenshot that I have checked the box to handle this file type automatically; however, the next time I try to download a file of that type, the same dialogue box appears looking exactly like the one shown, so checking the "automatic" option appears to do nothing. The files to be downloaded from my Gmail messages are not generic or altered file types - they are shown as pdf, doc, docx, etc. So while your intent was good, your post did not help. Thanks anyway.

Why everytime when i try to download iTunes it says " there is a problem with this Windows Installer package. A program required for this install to complete could not be wrong". What should i do to download it?

Why everytime when i try to download iTunes it says " there is a problem with this Windows Installer package. A program required for this install to complete could not be wrong". What should i do to download it?

Repair your Apple software update.
Go to START/ALL PROGRAMS/Apple Software Update. If it offers you a newer version of Apple Software Update, do it but Deselect any other software offered at the same time. Once done, try another iTunes install
If you don't find ASU, go to Control Panel:
START/CONTROL PANEL/Programs n Features/highlight ASU and click REPAIR,

What should be the strategy to going to Windows 10?

Dear Win10 community,
Next year could be a great year for my client, we are involving an important transition that will affect systems and devices. One important strategy is move to Windows 10 from PC, Tablet, Mobile to Mobile rugged devices. My client is now on Windows 7 and
applications are designed for Windows 7. My questions are:
What should be the best strategy for my client to move to Windows 10, I should recommend to update to Windows 8.1 and after windows 10?
All the application designed for Windows Store, Windows Universal will be valid for Windows 10 or will need rebuild it?
What device providers are working for windows mobile 10 rugged, in terms of barcode scanner, printers, RFID readers?
What will happen with the windows 8.1 embedded industry program, how will impact to windows 10?
Thanks
Microsoft Digital Enterprise Solution Lead Altran

your question is too early for an appropriate answer.
1. i think you should move from windows 7 to windows 10 directly.
2. windows universal app is recommended by Microsoft for building windows 10 app.
3. windows 10 for mobile has not yet been introduce, as of now, their's no information on your question.
4. i believe windows 10 will have embedded edition, also not yet introduce. moving from windows 8.1 embedded to windows 10 embedded should not have a large impact. we just have to wait for their announcement for embedded.
my suggestion is to wait for their announcement for embedded and mobile by next year, maybe on CES or later date.

"HTTP Response Message" Window

I am using CP4 with our Plateau LMS v5.8. The pass/fail communicates wonderfully, the project closes like it's supposed to. The only annoyance is an "HTTP Response Message" window that opens as soon as the project is initiated. If I close this window, as soon as I advance to a new slide a new one opens up again. The window opens up in a browser and it captures data from the LMS. Here is a sample of what it looks like:
Error=0
error_text=successful
version=2.0
aicc_data=[core]
Student_ID=B1781
Credit=C
Score=
Time:00:00:00
After evaluating the "index.html" file I have noticed several places where "POST" is listed. I am wondering if one of these lines is causing a new window to populate. Hope this makes sense.

It looks like you're using AICC instead of SCORM as your method of communicating course data with the LMS.
Have you tried outputting Captivate with SCORM settings instead to see if that works better with Plateau?
Take a look at this page on the Captivate LMS Compatibility Guide for Plateau.

Moving all files back to Google Drive due to lack of response

Due to the utter lack of response to my syncing issues with Creative Cloud Desktop, I am now forced to move all of my files back to a more reliable solution (Google Drive). I have given your company every opportunity to respond to this issue before I posted this message, but the complete dismay of this known syncing issue has left me no other choice.
As a long term client of Adobe and Macromedia for over 15 years, I cannot believe that you have chosen not to respond to this issue. I felt brushed off from your live chat department, considering I spent over two hours trying to resolve the issue with them and they just kept passing me to different departments. To make matters worse, the last individual I spoke to advised that the issue would be escalated because it is a known issue and there was no resolution. I then received an email stating that my issue was resolved and therefore the case was closed. This was completely untrue. I cannot still sync files from my desktop to the cloud. It appears the live chat operator just didn't want to have an open case (which would look bad for him), so he closed the case after we ended the chat. I still receive several error messages that I have repeated to your team multiple times.
I then re-opened the case and filled out a survey expecting a response. No response at all! I have now posted three messages in this message board and no response at all.
I am sorry that I have to post this message, but I have given your company every opportunity to respond, but nothing.
With that said, I now will be moved my team's files back to Google Drive.

Gcoiro, I am also very disappointed with the live chat service. I spent over 2 hours trying to communicate with a live chat rep, and it became evident that the rep wasn't even reading my responses and questions during the conversation. Rather than try to make robots seem more human... let's try and make our humans seem less robotic, Adobe.

Will Verizon offer an option to flash Windows 8.1 on my Android HTC One M8 ?

Will Verizon offer an option to flash Windows 8.1 on my Android HTC One M8 ?

I know we all anticipate updates to our devices divingston766. At this time, we don't have information about a new update for your phone but you can keep track of current updates via this link http://vz.to/1g9pPsw. Are you having any issues with your device? We can help.
KinquanaH_VZW
Follow us on Twitter @vzwsupport

Should Verizon's lack of response to Windows 8.1 update questions gives reason for pause.

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