Signing up for Fios soon

Is there a particular time of year that is better for signing up for fios. I am interested in getting the best possible deal or does it really not matter? Thank you

gjkiii wrote:
I have read about alot of billing issues. Is that overblown or does Verizon have a problem with their billing department? Thank you
IMHO the answer is yes and no.
Most definitely some people do have billing issues. And when they do, it apparently can become a nightmare to get the problems corrected. On the other hand, once you get past any problems you have, it can really be smoth sailing.
I have had FiOS now for five years. I initially got internet and phone, FiOS TV did not yet exist. The original bills were totally incomprehensible. When I added TV service, they got more incomprehensible, and then when my discount ended I had trouble getting the billing correct. But, over the next year to two years, Verizon made many changes in their bills and the way they handled things, and I have had no problems for probably three years now. I get a paper bill for the triple-play, I check it carefully, I pay via the website (no autopay, I would not touch that with a 50 foot pole much less a 10 foot one), the bill is always within a fews cents each month now (government fees and taxes just seemingly cannot remain constant). Absolutely no issues for several years.
Why do some people have problems and others not? I wish I understood why. I think one reason is they tend to make changes frequently, or at least they want to. Verizon's system is not set up very well, it seems to want to do one thing at a time. So if you request a change, until that change is fully complete, it appears impossible to even order another change. And unfortunately some people go into this without really knowing what they want, or misunderstanding what they are told by a FiOS rep, or they are lied to, and naturally they want to make changes, and can't, and get mad, and Verizon doesn't respond well in their view, and it all escalates.
So I guess my advice would be to research thoroughly the offerings Verizon has, make a firm decision on what you want before you order, don't order it from the guy that rings your doorbell, instead use the website or call the Veizon Order department, don't accept any of their "free 3 month" or whatever comeons as they will automatically start being billed at the end of the free time and you will guaranteed forget to contact Verizon and cancel beforehand, be patient, and especially expect that the installers may not arrive when you expect them to (mine arrived early each time, but they are apparently very busy and if they have a problem at one installation it will affect their ability to make subsequent appointments on time). Then take the time to figure out how things work, if you have kids set the parental controls to avoid things like accidental VOD or movie package orders, and especially, and most important, come here to the forums and ask before you call anybody or use the Live Chat
Hope this helps.
Justin
Verizon FiOS TV, Internet, and phone
QIP6416-P1, IMG 1.7.1, Build 09.97
Keller, TX 76248

Similar Messages

Signed up for FIOS Digital Voice days ago. Already getting telemarketer calls!!! Did I opt in?????

I switched to FIOS this week. As part of my triple play bundle, I have FIOS Digital Voice.
I signed up online to take advantage of some nice bundle savings.
The install went well and everything is working fine, with one MAJOR exception now:
I am getting several telemarketing calls daily on my FIOS Digital Voice line. I will need a larger timeframe to confirm this is not just typical fluctuating telemarketing call volume, but the fact that I a didn't notice it before porting my home phone number to FIOS implies something is amiss.
1. My first important question:
When I signed up for FIOS online, I recall a checkbox during the ordering process (at a cost of $10) not to have my number published or listed in some Verizon directory or other type of phone directory (can't recall which it was).
I apparently selected the option to save $10 and thereby have my number published or listed.
Did I, unknowingly (hindsight is 20/20) attract these telemarketing calls that way?
I would appreciate it If someone can shed some light for me on whether that $10 I saved when signing up for FIOS was for opting out of (i.e.. for not signing up) for one of the following [apparent since I don't recall for sure what exactly the checkbox was:
(I recall something to the effect that it said we won't publish your name if you check the box and pay $10 for not publishing you name???]:
Here is the official distinction from FIOS' site:
Non-Published, Non-Listed, and Additional Listings Non-Published, Non-Listed, and Additional Listings Non-Published Service
Your name, address, and telephone number are not published in the Verizon Directory White Pages.
Your telephone number is not available from Directory Assistance (411).
Non-Listed Service
Your name, address, and phone number are not published in the Verizon Directory.
Your telephone number is available from Directory Assistance (411).
Their site notes both of these have a monthly fee.
http://www22.verizon.com/residentialhelp/generic/phone+generic/phone+product/questions/124388.htm
Anyway, back to my questions:
2. Does what I did make a difference anyway (hinges on the response to question 1 and on what it really means since i thought I read somewhere that telemarketers will get numbers even if they aren't officially listed and / or published).
Any feedback from the community on what EXACTLY that checkbox said and what implication it may, or may not, have as far as getting telemarketing calls as a result is concerned would be appreciated.
Thanks!
EDIT - After posting this, I got a few more telemarketing calls already.
Today alone I am averaging roughly one telemarketing call every 45 minutes (different telemarketers mostly with a few repeats).
I have had this number for numerous years while under Cablevision's Optimum Voice service and I was getting less than 5% as many telemarketing calls while under Optimum Voice, even though I ported it to Verizon just two days ago!!! As others have noted, this is very frustrating.
The worst part is now there is nothing that can be done by Verizon even if they wanted to since my number is already out there and being passed around!!!
Anyway, I do want to know if the item I checked (or left unchecked) when ordering FIOS online had to do with either opting out of my number being unlisted or unpublished?
I am pretty sure it mentioned something about a directory listing if I did not pay the $10 to opt out, but I don't know if it was unlisted or completely unpublished....
Can someone confirm which it is?

It seems like several / most of them are ADT dealers.
I signed up for the DNC registry last week. Had been avoiding since a) with Optimum Online I rarely got telemarketer calls and b) I heard it could make matters worse, so I didn't bother signing up since I was not experiencing calls at the time.
Too bad Verizon and other telecom firms do not automatically block these calls on their end for consumers who wish to opt out of telemarketing calls.
It would be easy enough to develop a simple database where users could flag numbers.
If a given number is reported several times by different users, Verizon (and other telecommunications firms could the validate that these are telemarketers and block them.
Verizon FIOS Digital Voice's current 10 number block list is not nearly enough, as many others have stated here.
They should increase that to 200 or more if possible (in any case, at least 100) per phone service customer.
I found a post that contains content that I will add to my voicemail announcement. It won't stop robo dialers though.
Ask to be put on their do not call list, ask the person you talk to to verify the number they're DNC'ing. Make a note of this. If they call back, let them know that you informed them on "xx" date you asked to be put on their DNC list, and you'll be keeping track of every call they make to you from here on out and will pursue remedies under the Telephone Consumer Protection Act if the calls don't cease immediately. 47 U.S.C. 227 et seq is where you'll be looking. A lot of consumer protection attorneys will take these cases since each call is at minimum a $500 violation, and if you can show it to be willful, the damages treble to $1500 per call.

Billed for FIOS TV after I returned equipment and cancelled

Please help me. I have been a Verizon customer for more than 15 years, with Internet, residential as well as wireless phone service. On June 23, 2015, I signed up for Verizon FIOS TV. I was told by the Verizon representative that I could do a self-install, it was easy. The order was set up for me to pick up the equipment at a local Verizon store. I picked up the equipment on June 24, and attempted to install FIOS TV, but got no further on the screen, than “Welcome to FIOS TV’. I contacted the help desk, and it was determined that a technician needed to come out. An appointment was made for Friday, June 26. I then contacted my current cable provider to cancel my service, and several concessions and accommodations were made to retain me as a customer, of which I could not refuse. I then decided to cancel FIOS TV, and this is where my nightmare begins.Events as they happened: (1) I contacted Verizon June 24, and a ticket was written up to cancel Ticket Number. (2) I then cancelled the appointment with the technician; and(3) I returned all the equipment to the Verizon store on June 25. To my surprise, I receive my bill, and I am being billed for FIOS TV. I contacted Verizon by chat on Monday, July 13. I explained the situation, and was told that FIOS TV had never been cancelled. The representative proceeded to go through the process of cancelling FIOS TV, and reverting my service back to internet and landline phone service. At no time did this agent inform me that this was a new contract. She assured me that everything was cancelled, and that my bill would be adjusted. I received a confirmation email with the estimated charges, and this is where I see that I am under a new contract for a “Double Play” service, which includes FIOS Internet and Digital Voice. But to my further surprise, for the 8/7 bill, I am being charged a one-time fee of $34.50 for what I don’t know and a FIOS TV activation fee @ $69.99, installment 2 of three for $23.00, and my estimated bill is not $225, but now $182.70 with other taxes and fees. Concerned with this email, I then placed a call to Verizon on July 13 at around 6:30 pm. The agent’s name was Summer. I then had to repeat everything that has happened. She goes over my account, and it is clear to me that she has no clue as to what to do, or what to tell me. She tells me that she is putting through some “ROX” ticket which would be sent to another section which deals with disconnection issues. I ask if I could get a ticket number, or an email of this transaction, and she says no. She then questions me about why I cancelled, and then things go really south. To my ultimate disbelief, she begins to berate me and tell me that I should never have cancelled. She further stated that I should have proceeded with the installation, and that Verizon has the right to charge me for the activation, because I actually saw the screen which said “Welcome to FIOS TV”. I can’t believe that she is speaking to a customer this way, literally insulting me. I reminded her that I had every right to cancel as long as I did so within the 14 day cancellation period, and that it was none of her business why I cancelled. If a customer decides to cancel, it should just be a 1, 2, 3 action. I also told her that she was acting very unprofessional and that I did not have to continue this conversation with her. Before I could end the conversation, she hung up on me. I was very upset after this call. A conversation like this with a rude customer service representative is the very reason I will never sign up for FIOS TV, and furthermore, I am considering cancelling Internet and digital voice, even if I have to pay the cancellation fee. Remedy: I would like my bill corrected as soon as possible to reflect no charges, i.e., taxes, activation fees, one time fees, etc. relating to FIOS TV. I should not have to spend another minute on the phone with a rude customer service representative to straighten this out. I apologize for such a long letter, but it is very important to me that you know the facts. I await your response to this very important matter.

Your issue has been escalated to a Verizon agent. Before the agent can begin assisting you, they will need to collect further information from you.
Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions.
To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".
Please keep all correspondence regarding your issue in the private support portal.

Waiting for FiOS Availability is Becoming Ridiculous

My name is Nick. Ever since you started advertising FiOS, I have been awaiting its arrival in my area (my zip code is in VA, 23434). I live in a residential area, but it is not rural. We currently only have Charter cable here and DirecTV. Both of these services are terrible, but especially Charter cable. I would say that my opinion of that company right now is borderline hatred due to poor customer service. I would like an answer to the following questions: Why is there no product availability map online? AT&T has one for their UVerse product. I find it suspect that you say in your online forum that you do not have a similar function for FiOS. Why are you being secretive about the availability of a new product? FiOS has been offered for over 2 years now. Is the availability in my area being delayed due to agreements with other carriers that create regional monopolies? If not, when will the product be available here and why is it taking so long? I would like to remain with Verizon due to positive service experiences in the past. However, if AT&T arrives in the area first I will be forced to take my business (and the rest of my family's business) to your competition.
Sincerely,
Nick

See if FiOS TV is available in your area.
Check Availability
I think you might be in trouble. I just found this post from a while back using the search feature.
by Kesian on 05-15-2012 05:26 PM
Options
Suffolk will never get Fios. Not until folks get angry enough to Petition/Sue City of Suffolk to break their contract with the Charter monopoly. I've been looking for that band wagon to hop on to no avail. I even hoped Cox would turn up since people 2 blocks from me have it. I'd jump on that in a minute just to have good fast internet.
I've lived in Suffolk since 1997 and had the lowest speed DSL this whole time until they offered my first upgrade last year to the Enhanced package. It is the same speed I had before only it has the ability to scale higher. It just never does so it still takes me 3 to 4 days to download anything. Still better than Charter since at least it runs 24/7. Thank you City of Suffolk.
And I found this news article
Verizon finishes digital-TV network - without Norfolk, Suffolk
By Carolyn Shapiro
The Virginian-Pilot
© April 12, 2010
Verizon Communications Inc. has finished building the fiber-optic network in Hampton Roads that allows customers to receive top-speed Internet and digital television service.
Verizon has franchise agreements with seven local municipalities - Chesapeake, Portsmouth, Virginia Beach, Hampton, Newport News, Poquoson and York County - that allow it to offer its Fios TV service to residents in neighborhoods where Verizon has built the network.
Fios services are available to 250,000 households in this region. That's about 40 percent of all households in the metropolitan area, according to the 2008 American Community Survey, which compiles basic demographic data annually for the U.S. Census Bureau.
Verizon will continue to deploy fiber-optic cables to some additional homes in coming months, mostly expanding within neighborhoods where it already has service, said Harry Mitchell, a company spokesman. So, a few more local TV viewers will have a chance to get Fios, the most comparable competitor to cable services from companies such as Cox Communications Inc., the dominant cable provider in Hampton Roads.
"You'll continue to see our crews out," Mitchell said.
Verizon has no plans, however, to seek franchise agreements with additional cities, Mitchell said. That means consumers in Norfolk and Suffolk won't have the Fios TV option in the near future.
That frustrates W. Randy Wright, a Norfolk councilman who lives in Bay Breeze Point, one of the few Norfolk developments where Verizon has strung fiber. He can get Fios Internet service but not Fios TV until Verizon has a franchise with the city.
"People would like to have the option," he said.
Verizon has had discussions with city attorneys but wouldn't agree to the same terms the city has under its Cox franchise, Wright said. Under state law, a city cannot grant one provider more favorable terms than it allows another.
A franchise grants a TV service provider access to a municipality's rights of way. In exchange, the company typically pays fees and provides benefits such as public and government access channels and programs for schools.
"They pay us a lot of money in the course of a year," Wright said of Cox, estimating that company provides "several million" dollars annually.
In seeking Fios franchises, Verizon considers the potential for gaining customers and the cost and difficulty of providing service, Mitchell said. The company chose "places that made the most sense from a network standpoint, from a market standpoint."
Since beginning the Fios project in 2004, Verizon has spent almost $23 billion, Mitchell said. As of the end of 2009, the company linked 15.4 million homes to fiber and has franchise agreements in more than 1,300 municipalities nationwide. Now, he said, the telecommunications giant shifts its focus from building the network to marketing Fios services to customers who can receive them, he said.
Most of Verizon's local franchises require the company to serve a certain number of homes within a certain time. In Chesapeake, Portsmouth and Virginia Beach, the company must reach all customers in its "initial service area" within three years of the franchise date.
Verizon decides the "initial service area." In Portsmouth, for example, that area includes about seven neighborhoods in the Churchland and Hodges Ferry areas.
"We reviewed it to make sure it was reasonable," Ronald Hallman, Chesapeake's city attorney, said of Verizon's initial service area in that city. "It's high-density areas."
Within seven years of the franchise date, Virginia Beach and Chesapeake require Verizon to serve at least 65 percent of all households in their cities. Even then, however, Verizon must cover only those areas that have a specific density of homes - 25 "occupied dwelling units" within a linear mile in Chesapeake and 30 per mile in Virginia Beach.
Consumers in more rural areas might never receive its TV service.
In Hampton Roads, Virginia Beach signed the first of the region's franchises in March 2007. Virginia Beach officials who are familiar with the Verizon agreement were unavailable to confirm whether Verizon had satisfied the requirement to cover its initial service territory within three years.
Chesapeake and Portsmouth granted Verizon franchises in 2008.
Mitchell said Verizon has met its obligations so far and is hooking up additional homes where it still needs to reach the required numbers. "We are on or ahead of schedule in our initial service areas."
Still, many local residents will remain left out of Fios TV. When Verizon dug up the streets around Bay Point condominiums in Norfolk to lay fiber three years ago, William Albertolli hoped he and his neighbors would soon have an alternative to Cox, which provides service packages to the development under a bulk contract.
He was disappointed to learn that Verizon had no plans for Fios TV in the city, though he said he has no complaints about Cox's service.
"If they brought the TV, then we could have a competitive price," Albertolli said. "Right now, we have no choice."
Carolyn Shapiro, (757) 446-2270, [email protected]

Since last software update, pre-paid internet does not work anymore. Get "you have not signed up for a data plan" message. Pre-paid acct is in order! What's up???

I have had an iPad 3G for more than a year now. I did not get it with a SIM card, since I expected to use almost completely at home, where we have wireless internet. Eventually, I decided it would be handy to be able to take it on the road, and signed up for pre-paid Internet with KPN (national Dutch telecommunications company). That worked fine, until the last big iPad software update. Since then, whenever I try to make a connection outside the house, I get the following message…
Mobile Data Account
You have not signed up for a data plan.
Would you like to set up a new account?
If you don’t, you can do it later in Settings.
…with the options of ‘Later’ or ‘Now’ to press. If I press Now, I get a screen “Please wait while the page is loading – this should only take a few seconds to complete.” But it never does, the ball just keeps spinning and spinning and spinning….
To my mind, with pre-paid internet I should not HAVE to set up a Mobile Data Account in the first place. I’ve checked with KPN, and my account is completely in order. I’ve checked with the local Apple store, and the geniuses say they’ve never seen this. Can anyone help me?

I updated to 3.6.4 and when I went to NetFlix to watch the next show of a series, it said
something like
Installation complete, restart your browser.
I restarted browser, same problem. Restarted comp. Same problem.
I updated Adobe Flash 10.1, still same problem.
But able to watch some vids on other sites, but full screen gave me the big blank white screen with audio only, had to click around in the dark ( so to speak) to find the minimize button.
I did a System Restore to before the Firefox and Adobe updates.
I then did not update Firefox as recommended and went to NetFlix and wellah, i can view the movies again.
And Full Screen is fine.
I then experimented and updated Firefox only, went to NetFlix and got same msg with no viewable shows.
So did a System Restore once more.
Staying at 3.6.3 for a while longer until I know I can watch my movies.
I don't own a TV, so this is my only form of an occasional escape.
I do hope this is figured out soon.
With what I have done, it seems to be Firefox, Not Flash.
Good Luck to us all.

Suggestions for Fios in the New Year

I posted this over on DSL reports too, but figured this was a good place to make the suggestions as well. I'd love some reaction from the folks who work at Fios.
1. Ditch FYI and find someone better to provide the guide data.
2. Add NASA-TV. NASA-TV is now starting to provide some programming in HD and I think it would be a big draw.
3. Create a new category of english language news channels from around the world. I'd love to get news from CBC, Sky News and several others. (you can find a bunch of them on http://www.livenewscameras.com)
4. Make FSN provide a full-time HD feed. Right now, it goes to an SD test pattern when HD programming is not on the air. There's no reason they couldn't offer all the FSN programming on this channel with the side bars when HD is not on.
5. Create a channel to advertise the latest features and programming on Fios. I say this because we so often have to find out things here on this forum. It would be nice if they'd tell us directly. I'm not sure what their original idea for Fios 1 was, but it has yet to be rolled out to most markets. Maybe they could make channel 1 just such a channel.
6. Fix the message light on the set top box. The light never comes on when there's a message in the message center. It always did when I had comcast. I can't believe they can't figure out how to fix this.
7. Streamline their websites. In looking up information from Verizon regarding Fios, I have found I usually have to look at 3 or 4 websites to get it all. There should be one website you go to for all your needs when you sign up with Fios. I'm sure they'll tell you that's the case - but that has not been my experience. There are a lot of good features of Fios that are online. (games, NFL network stuff, the ESPN360 access, etc) They need to advertise this better. It'll draw and keep subscribers if they do.
8. Add an HD only tier. Give people who want it the option of only watching HD programming for much less than they pay for the full Fios service. It would be pretty simple, if Fios has an HD channel, you get it on this tier. That would include all the movie channels. It would not include the NHL center ice channel or some of the other pay per view things. Offer 100+ HD channels for 50-75 bucks or so and I think you would get quite a few takers even if that meant they couldn't get any SD programming.

1. Ditch FYI and find someone better to provide the guide data.
I can only say that a lot of the info from ESPN this past weekend was totally invalid.
2. Add NASA-TV. NASA-TV is now starting to provide some programming in HD and I think it would be a big draw.
OH YEAH I'm ALL FOR THIS
3. Create a new category of english language news channels from around the world. I'd love to get news from CBC, Sky News and several others. (you can find a bunch of them on http://www.livenewscameras.com)
4. Make FSN provide a full-time HD feed. Right now, it goes to an SD test pattern when HD programming is not on the air. There's no reason they couldn't offer all the FSN programming on this channel with the side bars when HD is not on.
Any HD feed any provider gets is from the actual channel so if they aren't broadcasting in it we won't get it. They also have to send it to us so that we can put it on the channel.
5. Create a channel to advertise the latest features and programming on Fios. I say this because we so often have to find out things here on this forum. It would be nice if they'd tell us directly. I'm not sure what their original idea for Fios 1 was, but it has yet to be rolled out to most markets. Maybe they could make channel 1 just such a channel.
I am going to look into this.
6. Fix the message light on the set top box. The light never comes on when there's a message in the message center. It always did when I had comcast. I can't believe they can't figure out how to fix this.
I just go into the message box and remove the messages however if they are still there I'd try a powercycle. I don't have this problem on any box at my house
7. Streamline their websites. In looking up information from Verizon regarding Fios, I have found I usually have to look at 3 or 4 websites to get it all. There should be one website you go to for all your needs when you sign up with Fios. I'm sure they'll tell you that's the case - but that has not been my experience. There are a lot of good features of Fios that are online. (games, NFL network stuff, the ESPN360 access, etc) They need to advertise this better. It'll draw and keep subscribers if they do.
I'm gonna say yes in regards to this but I think the services is what will keep subscribers the most and could keep more if they were steamline I'm a Yes/eh on this one.
8. Add an HD only tier. Give people who want it the option of only watching HD programming for much less than they pay for the full Fios service. It would be pretty simple, if Fios has an HD channel, you get it on this tier. That would include all the movie channels. It would not include the NHL center ice channel or some of the other pay per view things. Offer 100+ HD channels for 50-75 bucks or so and I think you would get quite a few takers even if that meant they couldn't get any SD programming.
I'd Prefer not to pay extra for HD content and have it provided automatically
Kudos! Thanks!

How can I get my G5 OSX 10.5.8 to quit trying to handle my mail? I have yahoo and when im on a site the computer wont ley me contact them unless i sign up for mail plus which you have to pay for. Is there a way to make it stop?

when I'm on a web site and I need to contact them the Mac wont let me do it. I have Yahoo mail but It wants me to sign up for yahoo's mail plus account which cost money so it can communicate with them. I dont want mail plus and I dont want to have to use different mail then my yahoo account. Is there a way to bypass this internal mail handler, Let me know soon please becuz I have important business that I cant do because of this. Thanxz a Million,,,,Bruce.

Hi Bruce,
The only way with what you desire & have is to Right click or Control+click on the eMail link on the site, choose Copy Email Address, open Yahoo Mail in your Browser, New Message, then Paste in the To: bar.
WebMail is a real pain, Yahoo is a pain... are you sure you wouldn't like to modernize & streamline things with a new free POP or IMAP accont like HotMail/Live.com, or GMail?

I signed up for membership Friday November 7 and cancelled Monday, November 10. Will I receive any kind of a refund?

I signed up for membership Friday November 7 and cancelled Monday, November 10. Will I receive any kind of a refund?

Hi troyshari,
You certainly will. I just processed a full refund for you. You can expect to see it in your account in the next 5-7 business days (likely sooner). Here is the transaction ID for your reference: AD014666892
Best,
Sara

My friend can't sign-up for Apple Forum

I just came back from my friend's house. While there, I tried repeatedly to enter her into the Apple Discussions Forum, but every time I clicked on CREATE ACCOUNT, nothing happened, except that I was asked to complete the same blanks again. What's wrong? I answered every question, and filled in every space, but finally had to give up after trying at least five times. Is there something wrong at your end that prevents people from signing-up for the Apple Discussions Forum?

it appears there are some issues with the forums. there are a couple of threads going on this. Hopefully it will be resolved soon. Assuming they are not all at MWSF next week.

Set up apple Id with invalid email so can't validate new account. How can I edit account info when I can't sign in for anything? Thx

Set up apple Id with invalid email so can't validate new account. How can I edit account info when I can't sign in for anything? Thx

Hi Franklin777,
If you are having issues with your Apple ID, this article will get you started.
Frequently asked questions about Apple ID
The first step is to find and edit the Apple ID you created:
Apple ID: Finding your Apple ID
If you need to reset your security questions this article will help ...
The rescue email address is a different address than the one you use for your Apple ID.
Rescue email address and how to reset Apple ID security questions
You can edit or delete your rescue email address at My Apple ID. To edit your rescue email address:
Navigate to My Apple ID using your web browser.
Click "Manage your account"
When prompted, sign in using your Apple ID and password.
Click Password & Security
You'll be asked to answer 2 of your 3 security questions before you can make any modifications. If you are unable to remember your answers, you can choose to send an email to your rescue email to reset your security questions.
Hope you get back on track soon!
- Judy

I received a text today while at work about iCloud keychain verification code. I have not signed up for it or anything that uses it. I work out of the city with limited internet access so not sure why I would be getting this. Is my info safe??

I received a text today while at work about iCloud keychain verification code. I have not signed up for it or anything that uses it. I work out of the city with limited internet access so not sure why I would be getting this. I only got this number about a month ago. Apparently someone else had the number before because I get texts from his family members wondering whats going on. I got one yesterday and the person didn't seem to thrilled that the number was cutoff and today I got 2 texts about iCloud Keychain which I don't even know what it is. Seems suspicious to me. If the person who use to own the number is doing it he should know it is not his number anymore because he obviously didn't pay his bills. I'm not too sure about iCloud Keychain so just want to know my info safe?? It says it can store credit card numbers which is what gets me worried. Frankly I think it's pretty stupid to save that kind if information with any kind of app. But I don't want some random person trying to access my personal information because they are bitter they lost their number. Please let me know as soon as possible so I can change passwords or anything that is needed.
thanks

If it were me, I would go to my carrier and get a new number. Since you have only had it for a month, the inconvenience would be minimal.
Barry

Signed up for a Triple Play Bundle. Reps can't fix billing because they no longer offer that bundle.

Hello,
I signed up for a Triple Play Bundle back towards the end of January for DSL/Phone/DirectTV. After taxes, fees, & discounts, I was quoted about $135 total, across two seperate bills. Direct TV's billing was constant from their end since day one($80); never a problem. Verizon bills me for about $100-110 each month, obviously not accounting for the bundle they signed me up for.
Customer service has not been helpful. After stating that they no longer offer that plan, they all then try to sell me a Fios bundle. Why would I agree to another contract when this one is so woefully in disaray?
I have names of every rep I spoke to & their corresponding 6 digit employee codes, as well as a couple personal emails which stopped responding a while ago.
If anyone can help with this, I would be very much appreciative.
Thank you.

Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board.
Under “My Support Cases” you will find a link to the private board where you and the agent may exchange information. This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

Hello. I have adobe forms and received the alert that it will be ending in July. Then I received an email about Adobe Acrobat XI Pro which can create forms. I signed up for the free trial and when I began to make a new form it brings me back to Adobe Form

Hello. I have adobe forms and received the alert that it will be ending in July. Then I received an email about Adobe Acrobat XI Pro which can create forms. I signed up for the free trial and when I began to make a new form it brings me back to Adobe Forms. My question is, when Adobe Forms ends on July 28th will Adobe Acrobat XI Pro be able to create forms or will it now? and if not, then why is adobe advertising for it still?

What you're calling "Adobe Forms" is really Adobe FormsCentral. The FormsCentral service is indeed going away soon, but you can always create PDF forms (AcroForms) with Acrobat. Acrobat also comes with a desktop version of the FormsCentral desiger, which can be used to create simple PDF forms that can be used apart from the FormsCentral service. So you'll no longer be able to create and host web forms with the FormsCentral service or use PDF forms with the FormsCentral service. You will be able to create standalone PDF forms with Acrobat and simple PDF forms with the FormsCentral desktop app.

Working with Verizon to get blocks wired for fios, only to be ignored!

I own an audio video home automation company for 12 years now. Since fios came out I have been recommending it. I have 2 square blocks in Brooklyn,NY with no cablevision and no fios, my customers have to deal with DSL and Direct TV, two of the biggest nightmares for a installation company.
For almost two years now I have been walking around with Verizon engineers,sales reps,wiring contractors for Verizon,I've even had the home owners sign off on the necessary paperwork to install fios in the back yards for fios. I did all the leg work. All for my customers.
The people I've been in touch with will no longer return my calls, its really not very nice. So I had decided that if this post doesn't get a Verizon big wigs attention I will personally walk cablevision through the process and block Verizon from getting onto the property that has the entrance to the 1st pole on the block and the manhole for the underground conduits that hit the 1st pole since it sit on my customers property, and they'll listen to me because they are **bleep** off with the promises that were made to them by Verizon.
1st snag in the install was the strike, then the 2nd was hurricane sandy which are over a year apart.
Don't know what else to do besides telling my customers to avoid fios. Even though its a great service.
I don't know what the next step is.

mdram4x4 wrote:
Brian68 wrote:
The point is I SHOULDN'T have to purchase a $30 unlimited data plan. I have ZERO interest in using Verizon's data. That's why I have a phone with wi-fi. As I said the only reason I upgraded to a smart phone was because Verizon made a $15 plan available. If I knew if was only going to be for 3 months I wouldn't have bothered.
and if you accidently use it and get charged you will come complain about that.
read some old posts.
Each to his/her own etc, but I have never understood the attraction of using smartphones only on wifi.
Smartphones are fun/great/choose-your-own-adjective, but for a number of tasks they are much less capable than a laptop. So, where I am sure of wifi, especially at home or work, I would prefer to use a laptop/tablet Smartphones come into their own, in my opinion, where you can use them when you wouldn't have a computer. I love using my phone on CDMA and GSM data when out, but the only time I would use it on wifi at home for instance is when updating the apps or something like that.

Started creating a web site using iWeb, signed up for MobileMe trial, now iWeb won't work?

So I started playing around with iWeb and created a web site for my portfolio. I then signed up for a trial of the MobileMe. After I went through the whole setup process for MobileMe...setting up on my iPod Touch, then on my iMac, then syncing all the apps...I back to iWeb to publish my web site to my newly created MobileMe account. Only iWeb was unresponsive. I tried to restart the application. I get as far as the welcome screen with the "Getting Started Video", but there is no iWeb window open behind that. I tried to restart my machine...nothing!
Now I have this MobileMe trial that is ticking away and I can't even use it. Please help, thanks.
grafxboy.mac

Update. After a conversation with Marlon at Apple Support, we have it resolved. As soon as I mentioned that iWeb would launch properly on other profiles, we figured out that it has to be a preference problem. I should have known better, its one of the first things to check. But, I've been away from macs for a little bit, so I'm a little rusty in the troubleshooting dept.
To trash iWeb preferences:
1) Quit iWeb
2) Navigate to:
User Directory --> Library --> Preferences --> com.apple.iWeb.plist
3) Take this file and drag it to your desktop
4) Relaunch iWeb
5) If everything works as it should, you can take the preference file you dragged to your desktop and move it to the recycle bin.
Somewhere in the MobileMe registration and setup process the preferences for iWeb froze up. Trashing the iWeb preferences fixed the problem.
If I come across any issues posting site to MM or posting site updates to MM I will update this thread.

Signing up for Fios soon

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