Since day one ! paper jam on NEW C310a

From the time I got this outta the box and hooked it up, it said PAPER JAM, and it continues to say that even tho I go thru all the correct steps. I bought this C310a back in like July and have only printed abt 20 pgs (and those were testing pages).
I would like very much to send this back to HP and request a new one (and it can even be the next step down for all I care) OR send it to them and have them fix it and return it to me.
Since it's still under the standard 1yr warranty, can I call the toll free # and get some help that way ?
PLEASE - can someone help me on this ??
I desperately need a working printer.
Thanks
MT

It would really be nice if someone could or would reply to my problem.
I'm about ready to just take the thing with me to the top of the house and pitch if off = chalk it up to money thrown away. It's not doing me any good sitting in the corner collecting dust.
maybe even go get me another Lexmark - the last one I had lasted abt 8 yrs or so and never had a moments problem out of it.
MT

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I have a mid 2007 iMac w/ mac OS X Lion 10.7.5. My time machine (LaCie) is not responding through firewire port (since day one). Did an update mess this up?

I have just recently realized that my time machine has not backed up in a couple of weeks. I am using a LaCie external hard drive that I purchased with the iMac and has been plugged into the firewire port since day one. When I try to establish a connection it only gives me airport utility. When I look through network connections it shows that my fire wire is not connected or at least it doesn't find anything connected.
I have also been getting a start up disk message off and on that I need to close applications due to no more memory? (or something similar to that).
Just curious what might have changed. Did an update re configure something? Are these two issues connected?
I have always loved my Mac for the fact that it just always worked. I'm not super savvy with computers and the settings so I'm not the kind that just goes in to tweek things. This is the first real issue that I have had with it. I would think that it was the fact that I upgraded to lion but I did that quite a while ago.

Hello,
It isn't the fw in Network you want o use or look at, that's for something completely different.
My first suspect is the Power Adapter on the LaCie has gone.
At the Apple Icon at top left>About this Mac, then click on More Info, then click on Hardware>Firewire, what is listed there?
Reset the Firewire bus
If your Firewire or USB isn't recognizing any device. A solution which has worked for some whose hard drive became invisible in 10.4 was simply to follow these four steps to reset the Firewire/USB bus:
1. Shut the machine down.
2. UNPLUG the power lead to the computer and any firewire/USB drive or devices.
3. leave it for 10 minutes.
4. Connect back up and reboot.
http://www.macmaps.com/firewirebug2.html

QT and iTunes unable to run since day one!

Hi everyone,
I'm desperate for an answer I cannot sleep! This problem has been around for some time but now it is time I face it.
Since day one when I bought this Acer notebook, after installing some basic programmes like Microsoft Office etc, I cannot run quicktime nor itunes after installing. The installation went fine, but they crash every time I open them. Neither can I open Quicktime in control panel.
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Thanks a lot for replying!
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I have iPad mini. Siri's microphone icon comes on. I make request, absolutely nothing happens, never has since day one. What is wrong?

I have iPad mini. Siri's microphone icon comes on. I make request, absolutely nothing happens, never has since day one. What is wrong?

Hello,
I'm sorry you're running into problems with your system. It sounds like you might have multiple issues going on, but to dig deeper we're going to need more specifics. Here's a good post that describes what we'll need and how to generate crash logs:
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HP officejet j4680 all-in-one paper jam issue

I bought HP officejet j4680 all-in-one two months ago from a dealer. Now it keeps telling me a "paper jam" which doesn't exist. I tried everything from the troubleshooting in HP website. The jam light just keeps blinking. Now I am so frustrated with this product.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP Officejet 5610 All-in-one paper jam problem

Please is anyone out who can heIp me.
I tried to print a word document from my computer and my printer came up with the following message: Paper jam: clear jam and press ok. I have looked through the printer to see if there is any paper jammed in the printer. I just couldn't find any. This is the first time I have experienced this paper jam problem with my printer.
On pressing the OK button resulted in the printer making some strange noise (sounding as if it is trying to pickup a paper) with the catridge mechanism sliding from one side to the other for about 10 seconds without a paper in the paper tray being picked up. It then shows the paper jam message again and again. It has been the same for the last 5 hours and I need to print some documents urgently.
I have tried all of the following troubleshooting I found on the HP website without any joy.
Step one: Remove any loose paper Remove any loose paper from the input tray.
Step two: Clear the jam from the back of the Allin-
One 1. On the rear of the product, press in the tab on the left side of the rear access
door to release the door. Pull the door away from the product to remove it. Gently pull the
paper out of the rollers. CAUTION: If the paper tears while being removed from the
rollers, check the rollers and wheels for torn pieces of paper that might have remained
inside the product. Loose pieces of paper will cause future paper jams. Replace the
rear access door. Gently push the door forward until it snaps into place. Press OK to
continue the current print job. If the issue is not resolved , continue to the next step. If
the issue is resolved , you do not need to continue to the next step. If these steps
resolved the issue , there is no need to continue troubleshooting. If the issue persists , see the next step.
Step three: Clean the rollers Turn off the unit, and then unplug the power cord. Press in the tab on
the left side of the rear clean-out door to release the door. Remove the door by
pulling it away from the unit. Wipe the paper rollers with a lint-free cloth lightly moistened
with distilled or bottled water. Rotate the rollers with your fingers to clean all the way
around. Allow the rollers to dry completely, and then replace the rear access door. Plug
the unit back in and turn it on. If these steps resolved the issue , there is no need to
continue troubleshooting. If the issue persists , see the next step.
Step four: Clear the jam from the automatic document feeder (ADF) Lift the cover of the ADF.
Lifting the ADF cover Gently pull the paper out of the rollers. CAUTION: If the paper
tears when being removed from the rollers, check the rollers and wheels for torn pieces
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future paper jams. Close the cover of the ADF. If these steps resolved the issue ,
there is no need to continue troubleshooting. If the issue persists , see the next step. The
next step couldn't be done because the paper is not loading.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP OfficeJet All-in-One Paper Jam

I have been given to troubleshoot an OfficeJet 6210 All-in-One Printer/copier/fax machine. It suffered a paper jam for its troubles. I had cleared the jam from the machine and checked everywere else I could check freely without cracking it open. I restarted it and it gave me the same error. I finally had it do a partial reset to try and fix it. What it gave me was the same error message. Short of opening it up with a screwdriver and patience, what could potentially still keep giving me the error message after all steps have been taken to clear it and it failed?
Daniel Ray Seelye

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Hp 1350 all in one "paper jam" message

I have a HP 1350 All In One Printer and I can print a test sheet but I can't print, I get a "paper jam" message. Help

Hard Reset – While printer is powered ON, pull
the power cord from the printer then from the
wall. After 30 seconds reconnect power to
wall and printer. This will trigger a ‘dirty power
up’ and restore the printer to a known good
condition (if it is possible). No user settings
are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful
tools to use when the printer hardware is not
functioning properly!
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

HP PSC 2355 all-in-one Paper Jam Error

Hi. I have an HP PSC 2355 all-in-one printer that has worked well for a long time but when i switched it on today to do some printing, it made some strange noises and when i tried to print it sent an error saying there was a paper jam - but there was not !
It feeds a sheet of paper in about half way through then stops and the error is displayed.
I tried doing a copy, and the exact same thing happens.
Has anyone got an idea what has gone wrong ?
Thanks.

Make sure to follow all steps here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00212225&cc=au&dlc=en&lc=en&product=422000&tmp_...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

HP 5610 all in one PAPER JAM

How do I open my printer to remove paper jam?
thanks!

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP Officejet 5610 All-in-One Paper Jam

Hi, I'm getting a paper jam error on my printer screen when setting up my 5610 after a long time of no use. I followed this guide but it did not work. I checked the back, the rollers, everything. The problem is that the cartridge carrying box goes from right to left once and then from left to right and when it tries to go left again it is stuck in place. It keeps trying to go left but to no avail. After a bit, I get the paper jam error but there is no paper anywhere in the printer. What can I do?
Thank you.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Tons of trouble with Logic Studio since day one

Logic 9.1.5
Os 10.6.8
Issue 1:
I haven't touched logic in months because I've hated the fact that I had issues with it to begin that no one could ever solve. My first issue was that certain instruments that were installed couldn't be opened. I was greeted with a message saying something along the lines that that instrument couldn't be found. I had installed everything fresh on an external drive. All options that could be installed on a second drive were installed there. I dont remember the exact name of the issue/error because its been months since I've even opened logic cause its been nothing but a problem for me. I did hours of googling searching and only found one thread of people having the same problem but ended in the guy saying his tech support dude was gonna talk to him and it never go resolved.
Similar to issue one:
There's supposed to be 6 jam packs, but only 2 of them show at the bottom of the Library list. I believe they are: Jam Pack Voices and Jam Pack World Music. I looked up the location of where these jam packs are supposed to install and all 6 of them are there in folders.
Issue 2:
I would LOVE to get this fixed, but I don't even know exactly the issue anymore, so I've kind of gotten over this. I recently opened logic after not touching it for months, after a huge update. I now have this annoying midi issue. It seems as if the midi is CONSTANTLY being triggered on whatever track is being highlighted. But the sound is all distorted. I might be about to shoot a video for you guys to see if that helps. Ive only got 3 peripherals. An axiom 49 midi controller, a presonus faderport, and a m audio fast track ultra 8r...all of which I turned off and unplugged and still had the problem. It happens on old sessions and new sessions. As soon as an instrument is selected, it starts triggering it and cutting into whatever being played.
PLEASE PLEASE PLEASE HELP ME if you have any clue on how to resolve either of these issues. I've done SO much research and have found nothing. I only gave up on logic because I haven't ever gotten it to work correctly. When I did mess with it, I enjoyed it. I'm a pro tools guy who wants to expand his options, but this is really causing me to never touch it again.
Ill report the specific error name to the first issue when I see it again. It happens when I'm searching through sounds, Ill go to click on one and itll just pop up saying something about it not being found, or exs24 sampler can't be found or something like that. Though I installed them all on the hard drive...everything. Also, I have tried re-indexed my logic library like everyone suggest and nothing has changed.
If you can help, please do so. If this is in the wrong section, I apologize now.
Update to Issue one:
This is the error message I get one clicking on certain instruments:
"EXS24 instrument "Fingerstyle Electric Bass.exs" not found."
This error happened on my old macbook white and my brand new imac which logic was freshly installed on. Thats two separate systems both exhibiting the same issue. Even on a NEW iMAC! I wonder why no one else is having these issues.
P.S. I copied and past this from another forum on the net (gearslutz) because I wasn't getting any help or suggestions. I would appreciate any suggestions you may have. I can post video clips of any of the issues if anything is unclear.

Update on Issue 2:
I'm actually starting to believe its related to my Faderport. I initially tested to see if it was the problem by unplugging it while logic was on and the problem still occured, but I closed down logic and unplugged it, then started it back up and it seems to be working fine as of now.

Major Problems since day one

Posting this on behalf of my mother. (who BT have cut off in the course of an ongoing dispute over payments). Since she signed up with BT, There have been a number of issues, ranging from deceptive selling practices, refusal to provide sales call transcripts, breach of contract with regards to payment terms, outright hopeless customer service, both with regards to addressing problems, alongside a lack of proactive company-client interactions, and finally, the complete removal of all service whilst payments are in dispute, effective leaving my other unable to contact BT - her supplier - from her own home - this effectively acts as coercion on BT's part.
My mother signed up to BT as a result of an inbound sales call, where BT's representative and my mother, to our joint best knowledge (as BT have yet to send recordings and transcripts of the call) that my mother could both a) Pay her bill monthly, as opposed to quarterly, and b) that the package my mother was signing up to included unlimited broadband. My mother later phoned BT to sign up after comparing the deal she had been offered with her current TalkTalk package.
While my mother admits she cannot recall the exact content of her inbound call, it should be remembered that she had discussed terms with a representative prior to the call, and was in her knowledge, agreeing to those terms. If the BT representative she was in contact with when she made contact did not correct my mother, or firmly outline the terms, BT can arguably have been seen as changing the contract terms without notifying the signing party - a practice which is, to my knowledge, illegal, and if not, certainly immoral, and not a good way to conduct business.
The main sticking point is the broadband charges, which are the charges in dispute. My mother signed up under the presumption that she was on the unlimited option (later discovered to be option 3) due to the household being heavy users due to the data using devices in the household at the time being as follows:
2 games consoles with online capabilities
3 smartphones
1 desktop computer -mine- with a premium Spotify account, regularly used
Another desktop - my sister's - which streamed a large amount of content through iPlayer and YouTube
1 laptop, belonging to my mother's partner, with a recently opened Spotify Free (unlimited ad-supported streaming for 6-months) account, again resulting in a large amount of streaming
With this in mind, my mother had been led to believe that she would be on a similar package to her TalkTalk package at the time, which had Unlimited broadband (Subject to fair use). Given that the representative which made the outbound call which started the process, to our knowledge, confirmed both terms and prices, this could be considered as an oral contract - legally binding in both Scots and English Law - meaning that any changes made without notification would surely render the contract null and void.
My mother and the household then proceeded to use the service on the assumption that it was an unlimited one. The first sign of trouble arose when the first bill arrived after 3 months as opposed to after the first, despite the terms agreed being monthly payments. Whilst the bill stated that my mother was signed up to option 2, my mother didn't contemplate that this was a lesser package than the one agreed to, and instead thought that the abnormally high bill was down to installation charges etc. and thus, the household continued to use the service on the assumption of it being an unlimited one.
When the 2nd bill (April 2012) came through, it became clear that the bill was high due to usage above the download limit - a limit which my mother was unaware existed, due to her being under the impression that the terms she had agreed to included unlimited broadband. Whilst BT have pointed out that they sent notifications to my mother's BT account, My mother feels that it would have been good customer service to phone her and make her aware that the package she was on wasn't adequate -mainly because it wasn't what was agreed to- and if she would like to upgrade - to the package she had agreed to.
My mother refused to pay this bill until the issue was addressed, and indeed she offered to pay the price differential between option 2 and option 3. Bearing in mind my mother had been mislead, this is arguably, on her part, a noble gesture.. BT instead refused to agree to this course of action and instead blocked both in and outgoing calls; Stopped BT vision; and cut off her broadband. This was temporarily resolved when my mother pointed out that the payments were being withheld due to a dispute, and service continued until a couple of days ago, when all services were again discontinued. This includes the ability to contact the emergency services, as my mother found out when my estranged father – under a non-harrassment order and just released from prison – attended the house, leaving my mother unable to contact the police, potentially putting her life at riskWhilst I understand that this is BT's prerogative, I wish to point out that they steadfastly refused my mother's resolution. Her contact with BT's Call centres has been, to put it lightly, unconstructive, with Call centre reps acknowledging that the charges WERE excessive, but that Management were unwilling to budge. This to me, smacks of a deliberate attempt to NOT resolve the problem by BT.
As my mother's attempts at engaging with BT customer service have been unproductive, I have offered to take it up on her behalf.
To summarise:
My mother was missold a service after having been misled -whether by accident or by design- with regards to her contract (Oral contracts being binding in both Scots and English law)
My mother was notified of going over "broadband limits" which she should not have been subject to, through a channel she was not aware of.
BT actively placed my mother in harm's way by cutting off ALL services – including contact of the emergency services from the landline – without any notification
My mother's most recent bill, dated June 2012, contains the following charges:
BT Home Hub 3.0
13 Jun 12
You have left BT Total Broadband within 12 months ? so this charge is for
the cost of your broadband equipment
£46.00
Broadband and Calls
13 Jun 12
You cancelled this service while on contract - so this charge is for your
Package to the end of your contract
£148.93
Broadband Access Service
13 Jun 12
This charge is for the cessation of your Broadband - for further
information please see http://www.bt.com/ceasecharge
£30.00
Final Payment for Vision+ box
13 Jun 12
You cancelled your BT Vision service whilst in contract - so this is the
deferred payment charge for this service.
£199.00
BT Vision Unlimited contract for 12 months
13 Jun 12
You cancelled this service while on contract - so this charge is for your
TV to the end of your contract
£10.06
All pertaining to consequences of cancellation
+ excessive usage charges (£50 for the period April - June 2012 inclusive)
+ £78.59 in what, to my knowledge, is the disputed payment for excessive broadband
+ the following
Other one-off charges
16 Apr 12
Charge for reconnection of line after outgoing calls were barred
£12.00
Late payment charge
£7.50
the total of the above comes to £582.02 . However, due to my above point, Any payments with regards to cessation of contracts are arguably null and void due to the nature of the contract (altered without consent of the signing party). none of the goods or services above would have been used or sought under the terms BT were apparently working under. In consideration that the above value is more than that of the bill itself, my mother would be happy with the following:
1: A written apology, resumption of her services ( Free Evening and Weekend calls, BT Vision) PLUS a complimentary upgrade to BT Infinty option 2 Broadband services at the rate of BT option 2 until October 2012, at which point my mother is free to either continue using the service at the rate advertised as of June 21st, 2012; or to cancel her BT services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipment, and any and all other charges triggered by contract cancellation
OR
2: A written apology; cessation of any and all services without pain or penalty - including but not limited to package cancellation charges; service cessation charges; charges for equipmentl and any and all other charges triggered by contract cancellation; a refund of £46.92 - the difference between the bill, and the charges pertaining to cancellation of the breached contract. + A £50 goodwill payment in acknowledgement that BT's actions actively placed her in harm's way
My mother is open to discussions with BT at the email address provided to the company. Contact details removed from public forum... - Mod
This post also serves as 8 weeks notice from today (June 21st, 2012) prior to the opening of a dispute with the Communication's Ombudsman as required by Ofcom for the filing of a complaint to BT's ADR scheme. In addition to this, an edited version of the post will be sent to media which deal specifically with consumer rights if there has been no contact prior to July 12th, 2012. these will include, but are not limited to BBC's Watchdog.

Hi Ross,
If you would like the moderator team to investigate this for you, please fill out our contact form (the link to which you can find in my profile in the "about me" section) and we'll see what's going on with your mother's account.
Dean
BTCare Community Mod
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
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Recently bought a MacBook Pro 13 inch with apple care and since day one has not been able to hold a charge more than an hour. Is this covered? What can and will apple do for me?

So I bought my MacBook Pro 13 inch with AppleCare protection about 2 weeks ago and from the moment it came out of the box I noticed that the battery was draining very quickly. Perhaps in the midst of my excitement of having a new computer I ignored it thinking it could somehow get better but obviously it has not. Average after being fully charged from being dead the batter lasts maybe an hour to an hour and a half. I'm assuming apple will take care of this seeing as it came to me like this but that's exactly my question, will they? Any information about what they cover or how to go about getting this fixed is very much appreciated!

You are covered under the 1-year warranty.
You have a 14 day grace period to exchange it for one that works.
Past that, get it looked at
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

I have LR 5 and it wouldn't upload NEF files as it has done since day one. I've tried everything including opening them in other software. I can open them in iPhoto, Aperture, Perfect Photo Suite, Bridge and Photoshop. I have a wedding to shoot at the e

To expand, I have been using LR for over a year now and never had a problem until today. I am downloading from my card directly to my Macbook Pro. I'm not using a card reader, I'm using the Macbook card slot.

I performed the permissions repair in the disk utility and tired again and it still wouldn't import the test shots. Got the same error message. I created a new catalog for the wedding I have to shoot this weekend and that was the only thing I had done differently. I tried importing the test shots to an existing catalog and it imported them. I deleted the new catalog and created a new one and it allowed me to import my test shots. I don't have any answers as to why it worked but I appreciate your response.

Since day one ! paper jam on NEW C310a

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