Site "crashes" when attempting to return to inbox after full scan and numerous crash reports.

Problem just began on 1/25/13. Can view any site on hotmail window or web browser. When finished with site and attempt to return to Firefox site by either X in viewed site or back arrow site crashes and comes up with a crash report site.
I have been sending reports and then attempting to reconnect using reconnect. No solution.
I now cancel reconnect to return to Firefox Mozilla and then hit Hotmail in Most viewed.
Very clumsy.
Please advise simple and easy to UNDERSTAND for non teckie.
thanks

I was able to enter "about crashes" it referred me back to your directions about an "address bar".
You have to be very simple with me. I have entered the requested information on every place I could on your web browser with no joy.
Where exactly on you site do I enter "about crashes"?
The "address bar" is not noted on my computer or in any help source that I have attempted to find. Please bear with me, I am just a user and not a skilled one at that. I enter sites wherever I can get results.
As an afterthought, your web browser only shows 3 or 4 places to enter requests:
1. standard web addresses
2. search requests
3. Foxfire requests (in center of page).
Again I have tried all 3 with no joy and a lot of frustration. My research shows that the requested information would be very helpful but does not tell me how to access (for "dummies")
thanks again

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