Sky and bt broadband doesn't equal bt sport.

After seeing numerous by sport adverts but not taking a huge amount of notice finally the penny dropped that I potentially could get bt sport although I am a sky sports customer but a bt broadband customer.
I have been a bt customer for a fair amount f time and I feel mislead by the adverts advertising free bt vision if you have bb.
Failing to mention you must bind into another 12 month contract. When it's simply advertised free to bt broadband customers.
Am I missing something or is this seriously misleading.
I for one won't be renewing my bt contract come next year nor extend it for a further 12 months of poor internet quality and constant drop out.

Virtually all free products advertised by anyone have terms and conditions that apply.
http://sport.bt.com/pages/sport/BT-Sport-on-Sky/

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Vodafone Sure Signal and SKY Fibre Optic Broadband

Please help, I have had no Mobile Phone signal for over 6 weeks on four mobile phones at home (which we pay over £150 a month for!) including my two teenage daughters phones who are beside themselves!!My Vodafone sure signal box was working fine (for past two years or more)but stopped working when we switched to SKY Fibre optic broadband from regular SKY broadband I have spoken to Vodafone and SKY for many many hours but still no signal. I'm tempted to ditch both SKY and Vodafone and start fresh with BT!!, this would be such a shame as been with both companies for over 15 years now I have no idea what I need to do to fix this, we have tried Port Forwarding but still no signal. Please help, I am in a mobile blackspot and its driving me cand the family mad.

Although not specifically about Sky Fibre, this (although a bit technical) is an interesting read (in particular the post at 21-Oct-14 10:41:23 advising to de-register the SS via the VF website, wait 30 mins then re-register the SS using a different postcode and if no luck contact VF and ask them to reset the SS from their end). For what it's worth, the Three Home Signal Box works fine over Sky Fibre without any port forwarding or any nonsense - just plug and go - worth knowing if you should decide to switch mobile providers!

PLEASE READ - Awful Customer Service from both Sky and BT

For several weeks or more my broadband connection has been dropping off completely literally whenever it wants. There is no pattern, specific times or any clues as to why it does this whatsoever. We first moved to the area I currently live in back in November'14 and there had been a couple of issues in the area causing broadband to go down. So we assumed the connection dropping was because of similar issues but it just kept happening so enough was enough, time to call sky. So the teach advisor does a line test which comes back fine and confirms the connection has dropped many times by looking at the history just as I said. They then do a 24 hour line test where they were supposed to call me back with the results, you guessed right....they didn't. So of course I was back on the phone to them, they confirmed the connection coming into the home was perfect. They then ask a number of standard questions regarding the setup and connection socket. We established the connection socket was an old one and 'not' a test connection socket. The advisor then tells me their booking a BT Openreach Engineer because the socket will need changing for the Sky Engineer to test the connection. I also asked "Do you think it could be the router", the advsor replied "I wouldn't put my money on it". This was great of course, already onto fixing it I thought. So the day of the appointment comes and low and behold it's a SKY Engineer at the door NOT a BT Engineer even after establishing over the phone he wouldn't be able to test the connection because of the old socket. He knew nothing about the issue & my perfect working router was changed to a brand new one along with the microfilter etc, which was fair enough because I ended up with a new one. Amusingly I couldn't keep my old one as a back up....jobsworth, this was of course SKY guessing & hoping it would resolve the issue even if it is the first thing to do they were wasting my time because they 'knew' the connection socket wasn't a test one. He said if it still continues then to call SKY and tell them a BT Engineeer will need to fit a Test Connection socket as we knew anyway. IMO this was unbelievable because regardless of this being their procedure I was given the wrong advice from a so called proffesional Tech advisor and they could have sent a new router in the post as well as booking a BT Engineer = waste of my time. I finally got an appointment with a BT Line Engineer who turned up knowing nothing about the issue, he did a copper wire test and it come back perfect, he said he's never seen a connection so fast. The Exchange is literally around the corner hence the connection is so fast. He said as the copper wire test was perfect that's him done now but he will change the connection socket to a test one. Whilst fitting it he said it could be the socket as it's old & the connection might not be filtering through properly. Once fitted it dropped & connected again 5 times or more in front of his very eyes, nothing more he could personally do. When the line engineer was originally booked Sky's advisor also booked a call from their technical support (higher up) to call me in the afternoon after the engineer had been to see if had been fixed etc. I confirmed the connection had dropped after the new socket was fitted so this completely rules that out. Due to the history of the connection dropping before my original call, Sky's checks and a new socket of course it's time to book a Broadband Engineer. So the lady says "we've established there is no problems within the home so it must be between the home and the exchange so the last thing to do is book a BT broadband enginner". She says "I'll put you on hold a minute whilst I see what appointments we can get". To me astonishement she says they need to collect some more data and will call back in the morning at 9:30am. So she calls me back and says they are not going to book an enginner because I have been connected for more than 16 hours now. Well that nearly made me choke in disgust and shock simply because their log history of the connection dropping confirms I have gone much longer connected. Not just that but it dropped 5+ times after the new socket was fitted and in front of the enginner that changed it. So if that isn't an advisor not giving a dam about the customer and attempting to save SKY money I dream that just happened. As you can imagine I told her what a joke that was and hung up the phone, absolutely ridiculous and I am sure the majority of SKY employees would agree. The next day just as I knew it would the connection started dropping again as & when it likes, random as usual. So they actually book a BT Boradband Engineer this time, finally. So the engineer arives once again knowing nothing about the job making him the 3rd person to arrive in the dark about the job. He believed the problem was SKY trying to speed up everyone's broadband for a number of months now even if there was only a meg in it. Because of this apparently my dsl noise-margin was set at 3 and that was too low. So after discussing noise margins with me he went back to the exchange, called SKY who agreed 3 was too low and changed it to 6. He called back and advised me it should be OK now and to give it 10 days for the line to settle. Rather than running at a fragile 24meg it would be a steady 16 now he said, which I could cope with as long as it didn't keep dropping off. Later that day my connection starts dropping again and I knew full well this has nothing to do with allowing the line to settle. So the SKY advisor goes through the notes that the engineer had made, he mentioned everything we spoke about apart from something that shocked me. He has put down that he couldn't do an Earth *something* test because there was young children about. To my amazement not once did he mention that and if he had my partner could have took them upstairs. However that was that and another Broadband Engineer was booked. He turns up making him the 4th person that knows nothing about the job so after expaining the issue he seems very enthusiastic about the job itself so that was confident. After doing the same tests as the 1st 'broadband' engineer he can't find any issues either, so he climbs the pole 50 metres away from the house. He took it apart, cleared a bit of corrosion but nothing unusual. Then he tells me he'll get SKY to monitor the conection, he has another job to go to annd he'll call back at 3. It got to 5pm and still no call or knock at the door so I called SKY who's customer solutions contact BT who say the the issue has been put down as 'resolved'. I confirmed my connection hadn't dropped since so I left it at that. Because I wasn't at all confident it was fixed it was fixed I kept joking with my partner by saying "Resolved" every so often because of the engineer not calling back and the stress it has caused. Surprise, surprise, the connection drops again the same evening at just gone 7pm (Saturday) so I am straight back on the phone to SKY. Having to explain everything again he puts me on hold to discuss it with a colleague. They put all the notes from every case into a new one as previous one's have been closed as the engineer's claimed 'reolved' when obviously it wasn't. He explained that it is being 'Viper' escalated now as a complaint to BT because they have given 2 frontline Engineers to rectify the problem & they haven't. So they booked a more 'senior' engineer to come out. SKY advised he will be given all the notes from the case & when they get confirmation of the appointment they receive a reference. SKY then contact BT with that reference and explain everything verbally as well. Whilst booking the appointment & speaking with me the broadband connection goes and so the does the landline so we get cut off. This happens everytime they book and engineer. and 2/5 advisors haven't bothered calling me back to contine the conversation, this guy was the 2nd NOT to call me back. The day of the appointment arrives and because I wasn't called back & received no confirmation I call SKY to confirm who do just that. I decided to discuss more discount with this advisor because I had only previously received a small amount because BT Engineers keep putting the case down as resolved. On the Saturday the advisor offensively offered 65p because he does as the computer tells him....pat on the back for him. Thankfully the lady advisor this time was more understanding and applied £20 which was at least something. She also said she would speak with her manager and call be back in the morning with some offers as an apolgy because the enginner would have been out and fixed the issue by then. I was also advised it's the last thing that could try as he is a 'senior engineer'. The so called 'Senior' BT Broadband Engineer arrives and regardless of what SKY told me about it being 'Viper' or 'Hyper' escalated he was also pretty much in the dark. Well as you can imagine that is just the icing on the cake, lost for words. Anyway, he does his tests & says "Sounds like all they've done so far is climb a pole". So he climbs the pole & replaces the cable from the pole to the exchange still confirming everything is fine. There is nothing more he can do and says I will need to call them if it happens again and say "What do you want to do"....shocking to the least. He put in his notes/suggestions to SKY; should it happen again, replace the equipment at the exchange or book another type of engineer. I NEVER got a all back the following morning from the advisor that said she would call back with offers even though she said "I always make my call backs"..........looks that way. Of course the connection drops once again, this time when I call & after having to explain literally everything again I get put through to 2nd tier techincal support (something like that). The lady explains that she needs to book a BT REIN Engineer, this was definitely what she said as I asked how it was spelt and since googled it too for an understanding. She said she would normally take my case on because of everything I have gone through & it would mean not having to explain it everytime but she is going on holiday and not back until September. She apologised a number of times on behalf of SKY and arranged a call back on 6th September (I think) to discount me further as an apology. So apparently the REIN Engineer is booked, she told me to unscrew the connection socked and plug the microfiliter directly into the test part of the socket. Whilst she's putting the appointment through the landline goes off which we were taling on as well as the broadband connection going off. When she called back she assumed I was doing the connection socket whilst on the phone to her. Absolutely not, so I explaine that evertime an appointment is booked with BT this happens. A previous advisor told me that BT does and automatic line test upon booking which is why the landline & broadband drop. She was absolutely adament that this shouldn't happen but that was that & the appointment booked. The Engineer turned up and would you believe it wasn't until I started chatting with him and he'd already started tests that he realised I was expecting a REIN Engineer. He then told me that SKY cannot raise a REIN Engineer they have to (Broadband Engineers) & there's only 2 in the whole of North *my area*. Well again, what do you do but laugh or cry?, I went for the laugh where my blood was boiling. He also said that there is no 'Senior' engineer as such and also said "If he put in his notes about changing the equipment at the exchange, why didn't here"....exactly. So the Broadband Engineer goes back to the exhange calls SKY who allow him to change the equipment & calls me back advising it's all up & running. I aksed "If it happens again is there anyone I can call directly", he replies; "I don't know, we have a number specifically for BT and I just spoke to someone called Chris who doesn't think it's REIN *Facepalm* . This BT Engineer actually did his job properly but for SKY to say "I don't think it REIN after all that is well......lost for words. If I have missed anything out of all this mess I guarantee if it's not incorrect spellings & grammat it's just more awful, awful customer service from both BT & SKY whom are business patners lol. So SKY.....Is the Issue fixed?What was it?Where's my further discount?What offers you got as an apology? bear in mind I already pay around £80 per month for everything after call charges. So after this shambles I hope it's FREE. Oh and what are the odds on someone calling me? because evertime I get through it's luck of the draw & most of the time it's BAD LUCK. Although I have already spent literally hours on the phone to you I am glad I have got this on the net now as it will know become common knowledge. I have also kept a personal copy in case the Thread is removed. Regards.

Thanks for the info and of course the understanding, althought I am sure someone official browses it now & again my main aim was to get this out there. I had an issue a while ago with EA sports regarding their FIFA 15 game, to cut along story short I was incorrectly banned from their servers for apparently botting so I couldn't play online. Their customer service was diabolical, pretty much on par with this. After some research I found out they were the voted the worse company in the states so that said it all. After being passed from advisor to supervisor to manager and back again everything fell on death ears. So through Google I found as many sites & email addresses as possible and posted/sent my argument. It got as far as the EA president where it was all sorted and I was heavily compensated. If I hadn't of done that though I'd still be banned from their servers. Will do exactly the same with this case, as everthing goes throught to someone as SKY in the UK it should be a dam sight easier than getting a reply from EA Canada etc.

Preview doesn't equal website in iWeb

I am new to Mac and have had a very frustrating day!
Can anyone explain why the preview in iWeb doesn't equal what I have on screen in iWeb.
I'm using an iWeb templete (Bebop for those interested). The titles in the title bar for some of the pages have kept their formatting (Large cream font on Right of title bar), but on other pages titles have reformatted into small black type on left of page. As far as I know I have prepared all the pages in the same way, so it's a mystery.
I've tried:
Making sure site is saved before previewing
Deleting incorrect pages and adding new pages - sometimes worked sometimes not, seems random
Copying title text box from a page that works into one that doesn't - didn't work
Previewing new page before changing anything atall - Formatting didn't stick
Previewing vis index file in finder
Whilst we're on iWeb - is it possible to get pictures in without using iPhoto?
I know the pain of ditching Windows will lessen with time and hopefully with your help.
Thanks in advance
kt

Make sure you use web-safe fonts.....
http://www.iwebformusicians.com/WebMusic/FontsandColors.html
Try publishing your site to a local folder and double click the index.html file to launch the website in the browser direct from your hard disk. Does this version look OK?
Photos files can be dragged into iWeb from any Finder window or the desktop.

Slower and slower broadband

Please help, my broadband has been getting slower and slower since early November. I have a Homehub 3.0 and have phoned the BT helpline on numerous occaisons and been told that my line is fine and that I'm getting 3.5mbps to the house. I've not been able to get the BT speed test to work on my Mac (each time I get as far as putting in my phone number, it asks if this is correct, I click OK and then nothing happens) so I've been using speedtest.net. At peak times (evenings and especially weekends I'm getting 0.4 - 0.6mbps and the rest of the time I'm getting 1 - 1.5mbps. Each time I phone BT I'm fobbed off with a different excuse: it's the phone extensions in my house (sorry I don't have any) / it's my Mac (which is brand new and went back to Apple where it happily ran at a whopping 25mpbs) / my cordless phone is too close (it's now the other side of the room and it's made no difference) / the main socket is worn out (I've got a brand new BT Openreach socket that's been checked and tested) / there's a network fault (they can't tell me what it is, but apparently it's been fixed - but hasn't made a difference). I have asked for my profile to be reset on numerous occasions (which worked for a friend on Sky and took about 2 minutes to do and fixed the problem) but BT refuse to do this for me. What else can I do??? Please help! I used to be able to download films in about an hour, they now time out after 8 hours, I haven't been able to download any of my magazine subscriptions (300-600mb files each time) or even stream a 20 second utube video without it pausing every 2 seconds. I thought my previous broadband provider was bad, but this is a lot worse.

Thanks john46. Yes I've been running off the test socket since November and yes I've tried the quiet line test with a corded phone and the line is fine. I've managed to borrow a windows based laptop to run the BT speed test which wouldn't work on my Mac and got the following results. I'm a bit dismayed that it says my maxiumum achievable speed is 2Mbps when I keep being told each time I phone that I should be getting a minimum of 2.8 and an average of 3.5, max 4Mbps. I'll go into the homehub settings in a mo and post those results. The good news is I suddenly have two fault reports with BT (no detail - just slow broadband) so maybe they have finally taken notice?
FAQ
"The test has successfully completed")Test1 comprises of Best Effort Test: -provides background information.
Download Speed
1707 Kbps
0 Kbps
2000 Kbps Max Achievable Speed
Download speedachieved during the test was - 1707 Kbps For your connection, the acceptable range of speeds is 400-2000 Kbps. Additional Information: Your DSL Connection Rate :3008 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2000 Kbps

Moved Activation-day-gone-and-no-broadband-or-Lin...

>moved to Phones http://community.bt.com/t5/Phones/Activation-day-gone-and-no-broadband-or-Line/td-p/883428
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

you could try contacting sky and see what the delay on releasing your line is other than that it is back to the help line
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I downloaded a new version of firefox. It said it had problems with my norton toolbar and now it doesn't feature it in the window. I'm not that comp savvy. How do I either get the Norton toolbar up or go back to the old firefox? Thank you.

I downloaded a new version of firefox. It said it had problems with my norton toolbar and now it doesn't feature it in the window. I'm not that comp savvy. How do I either get the Norton toolbar up or go back to the old firefox? Thank you.

Please authorize ADE 3 with same credentials that you used with older version of ADE

I went to iCloud and my mail doesn't recognize my password but even worst my iTunes does not want to open because it says my library is blocked somewhere on a hard disk where I have no access ...

I went to iCloud and my mail doesn't recognize my password but even worst my iTunes does not want to open because it says my library is blocked somewhere on a hard disk where I have no access ...
HELP HELP

To confirm, your existing mail client isn't communicating with your existing and remote mail services at Dreamhost? Which mail client are you using (Apple mail?), and how is mail on the client set up?
It would initially seem that your client is still referencing the server, either for its inbound or outbound mail. (And I'm not sure how unplugging the server helps here, unless there's some sort of a configuration issue, or a duplicate network address or such.) This would usually be something within the configuration of the mail client.
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As for Mac OS X Server and particularly if you head outside of the default settings and sequences and off into the customizations, which is what has happened here, you might want to engage some assistance. Not just for the direct and obvious initial set-up sequence, but also for getting you set-up and started with backups and other such tasks. Before you get too deep in here and get too much underway and too much saved on your disks, do seriously consider getting somebody in to help set this box up for you.
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I have updated to itunes 10.5 on my Mac computer and now it doesn't recognize my iphones and says i need to install a device driver but when i try to install it it throws up a notification saying an error occured and to contact the makers of my device 's suppot website. Anyone know?

Have you tried repairing your application from within the Control Panel?

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I downloaded 2 cds onto my ipod nano through itunes. Recently my itunes account changed for some unknown reason and now it doesn't recognize the songs from the cds. The songs are still on my ipod. I am affraid to sync now because the songs may be deleated, and I don't have the cds anymore. How can I transfer the songs from the cds on my ipod back to itunes so that I don't lose them?

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Recently my itunes account changed for some unknown reason and now it doesn't recognize the songs from the cds
How are they not "recognized"? Are the songs still listed in your iTunes music library, but grayed out? They no longer appear in your iTunes library at all?
If you search your computer (not in iTunes) for the song files, using one of the song names, can you find the song files?

Last week, I had no problems streaming my MacBook Pro to my sony Bravia with a logix hdmi cable. I came back from holidays and now it doesn't work anymore. What settings should my computer be on and what settings should my tv be on?

Last week, I had no problems streaming my MacBook Pro to my sony Bravia with a logix hdmi cable. I came back from holidays and now it doesn't work anymore. What settings should my computer be on and what settings should my tv be on?

TarahCurrie Sep 10, 2014 3:48 PM
Restore From Time Machine Backup
Reinstall OS X
Get Help Online
Disk Utility
MacBook Pro, Mac OS X (10.5.8)
You are running 10.5.8
Did you try booting off your Install disk holding the c key down. From here you can get to the drop down menu just a few clicks in (you are not going to install) and run the Disk Utility>Repair Disk. See if it will let you do this.

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I heard dump the app and reinstall? How do I go about that?

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Log in to the Store. Click on "Account" in your Quick Links. When you're in your Account information screen, go down to Purchase History and click "See all".
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(Not entirely sure what happens after you click that link, but fingers crossed it should be relatively straightforward.)

I am locked out of my iPad, I can't back it up because it won't connect to iTunes (because it's locked with a password) and I need it for school, it has all of my school work on it and the school doesn't have or passwords. PLEASE HELP ME!!!

I am locked out of my iPad 2, I can't back it up because it won't connect to iTunes (because it's locked with a password) and I need it for school, it has all of my school work on it and the school doesn't have or passwords. I can't loose all of my work. PLEASE HELP ME!!!

Hi ebby,
Here are the instructions for a disabled device - hopefully you have sync'd with your computer before now?
http://support.apple.com/kb/HT1212
Good luck!
Cheers,
GB

Just updates itunes and now it doesn't open at all, not even an error message

I just updated itunes and now it doesn't open, no error message comes up, it's like i never even clicked it, well for a second the 'in progress' circle spins
tried restarting the computer, that wasn't any help
cleaned up registry with ccleaner
even opened up programs and features and right clicked it instead of uninstalling it i clicked repair, no help either
please anyone have a solution?

try with this one
uninstall all the apple application S/w from your pc,
Reboot it
Now download a fresh itunes from apple and try installing
Reboot it

Sky and bt broadband doesn't equal bt sport.

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