Skype didn't recognize sign in details

i just reset my password so i know i've got the correct password, but i keep getting the message "Sorry, we didn't recognize your sign-in details. Please check your Skype Name and password, then try again."
i can login on skype.com just fine, it's just the skype app that's giving me trouble for some reason.
Solved!
Go to Solution.

Not sure if this will help, but try to reset all Skype settings.
Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old.
Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder.
Restart Skype.
N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Similar Messages

Skype didn't recognize your sign in details (Macbook Air) help please

My Skype is not working since a week now. When i tried to log on to Skype from my Macbook Air (Mid 2011) it says "Skype didn't recognize your sign in details please check your Skype name and password then try again". I have done the following steps but issue still persist
Operating System: Mevericks 10.9.4
Step No:1
I deleted the shared.xml file from library
Reinstalled Mevericks then formatted my Harddrive and downgraded to Mountain lion X
Issue is still there and I am hopeless because I have contacted the Skype support and searched the google for help, read different blogs but I haven't found any Solution.
Is there any one who can help me please?
Looking forward

OS X Mountain Lion (10.8.1)
While I'm doubtful this will fix your problems, you need to update.
OS X Mountain Lion Update v10.8.5 (Combo) 831.81 MB
http://support.apple.com/kb/DL1676
Log into the Skype Web site. http://www.skype.com
Click on the Sign in link.
It's possible you will need to reset your password.
Also verify that you are running the latest version (6.19.0.442) of Skype. http://www.skype.com/en/download-skype/skype-for-computer/

Mac Skype won't recognise sign-in details.

I've updated to the latest versionI'm able to login on the webI've even reset my password Nada

To attempt to resolve this problem: 1. Exit Skype completely. 2. In Finder navigate to the following location: "~/Library/Application Support/" 3. There you will find a folder named "Skype". Rename it to something like "Skype_old"* 4. This effectively resets your local Skype profiles. Restart Skype and see if you can sign in. 5. Signing in will effectively recreate that folder. Hopefully you will be able to sign in. If you need to recover your previous history you would have to: 1. Exit Skype completely. 2, Navigate to the "~/Library/Application Support/Skype_old" folder, find a folder with your Skype name. (i.e. ~/Library/Application Support/Skype_old/YourSkypeName) 3. Inside that folder you will find a main.db file (your history file). Copy that folder to the folder with your Skype name in "~/Library/Application Support/Skype" overwriting the newer main.db file that was just created. (i.e. ~/Library/Application Support/Skype/YourSkypeName/main.db) 4. Once replaced, you can restart Skype and your original history will be restored. *Be aware if you are only having an issue with one particular Skype account profile you can just try to rename the singular problematic profile (i.e. ~/Library/Application Support/Skype/YourSkypeName to ~/Library/Application Support/Skype/YourSkypeName_old). The instructions would be the same but you would not have a "Skype_old" folder only a Skype folder and YourSkypeName_old folder.

Skype didn't recognize Username and Password.

Hi Guys,
2nd post about the same issue. i am crrently raising this issue logged in with the same username and password of my skype by which im triyng to log in for my skype. i remember my username and password pretty well but it shows me the same error for past 3 weeks.
it is only my Macbook Pro which is facing this issue where as the same username and password is ok while i use it on a desktop or mobile or an ipad.
i did format my macbook pro once i reinstalled the enitre OS yosemite once and uninstalled old skype version and downloaded the new one. but this problem is still there.
i would really appreciate if someone from the team can sort this issue out cause i cant use skype at all on my mabook. its not signing in with any skype ID's.
Denz

What e-mail client?
For iPhoto e-mail- iPHoto preferences ==> accounts
for Apple Mail - Mail preferences ==> accounts
for others see their instructions
LN

Sorry, we didn't recognize your sign in details HE...

Hello. I am using Skype since its launch and yesterday started showing this message everytime I try to log in. I tried logging in on the Skype website but that didn't work aswell. I have Avast! antivirus. I created another account to keep in touch with my friends and this one worked when I tried to enter the password and the login. Need help! I have a Windows 7 32 bits. My skype account is not linked with my Microsoft account, I tried "linking" them together but it happens the same message. In the Skype website, the message it shows is: "The connection has failed".
Regards,
[Removed for privacy] (this is my alternate account)

Hello,
same problem here. I've been using Skype with my Skype name for like more than 10 years.
Now, 5 minutes ago, it just disconnected and I cannot login with that Skype name anymore. Nor in Skype, nor on the web page. The message i get is :
Sorry, we didn’t recognize your sign-in details. Please check your Skype Name and password, then try again.
I have also tried another accounts and they work normally. My Skype name seems like just dissapeared.
Please solve this problem !
Kr,
T

Sorry, we didn't recognize your sign-in details

Hello! I have a microsoft account. To be honest, not sure whether I had a skype account too with this microsoft account. When I try to sign in to skype desktop, I get the error message "Sorry, we didn't recognize your sign-in details". I can sign in fairly using microsoft account on the www.skype.com website but not on desktop client. I am using windows xp sp3. Also when I try to recover password or username for skype, it only gives one of the microsoft account and prompt me to reset microsoft password if I try to reset password. Please help me out. I have tried reinstalling skype and reinstalling. I can sign in other skype accounts here. Those are not microsoft account but skype accounts.
Attachments:
skype.JPG ‏38 KB

Hi,
your Microsoft account (MSA) works as a your Skype account. Or rather: Your MSA is your Skype account So just make sure you click "Microsoft account" on the blue Skype sign in page and then enter your email and MSA password to sign in to Skype.
When you want to recover the password for this MSA you indeed need to take the recovery flow for your MSA and not a Skype one.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Sorry, we didn't recognize your sign-in details. Please....

Recently like a day ago, I was in a skype call with a couple of friends. Then I was in there for about 1 minute after that it kicked me out of the call and kicked me out of my account saying Sorry, we didn't recognize your sign-in details,Please check your skype name and password,then try again. when I tried to get in. I need help. I have let Skype support remote access my computer to remove skype and to reinstall it for me, Still not working. Help please. If someone knows a fix please let me know. -FroggyRecks

Try to reset all Skype settings. Quit Skype or use Windows Task Manager to kill any Skype.exe process. Go to Windows Start and in the Search/Run box type %appdata% and then press Enter or click the OK button. The Windows File Explorer will pop up. There locate a folder named “Skype”. Rename this folder to something different, e.g. Skype_old. Next go to Windows Start and in the Search/Run box type %temp%\skype and then press Enter or click the OK button. Delete the DbTemp folder. Restart Skype. N.B. If needed, you will still be able to re-establish your call and chat history. All data is still saved in the Skype_old folder.

Sign in not working "We didn't recognize your sign...

Hello
Please help my mac cant log in any account on mya Mac, sorry, we didn't recognize your sign-in
details. please check your skype name and password then try again
[Topic title updated by moderator to be more descriptive. Original topic title was: "Mac"]

Hi,
your Microsoft account (MSA) works as a your Skype account. Or rather: Your MSA is your Skype account So just make sure you click "Microsoft account" on the blue Skype sign in page and then enter your email and MSA password to sign in to Skype.
When you want to recover the password for this MSA you indeed need to take the recovery flow for your MSA and not a Skype one.
Follow the latest Skype Community News
↓ Did my reply answer your question? Accept it as a solution to help others, Thanks. ↓

Re: we do not recognize your sign in details

Few days ago I was kicked of my skype. Trying to log in again produced the same result: we do not recognize your sign in details. Meanwhile I created a new account, but lost important contacts. The problem is that I can not access registered email account anylonger in order to restore sign in details. I remember the registered email.
Please help.
Many thanks in advance

Skype 6.3 is more than 1½ years old version. All Skype versions older than 6.14 are now retired and can no longer be used. The currently latest Skype version is 6.21. You need to update your Skype.
http://www.skype.com/en/download-skype/

We do not recognize your sign in details

Help needed
I have version 6.3.73.105 It says it is the latest update, I have windows 7 and IE11
When I try to sign in using skype I get
Sorry we do not recognize your sign in details.
Please check your Skpe name and Password.
I can sign in through my Microsoft account but Skype still says I am not signed in
Solved!
Go to Solution.
Attachments:
Image1.jpg ‏61 KB

Skype 6.3 is more than 1½ years old version. All Skype versions older than 6.14 are now retired and can no longer be used. The currently latest Skype version is 6.21. You need to update your Skype.
http://www.skype.com/en/download-skype/

Help, I have forgotten my Skype sign in details.

I've forgotten my Skype sign in details can you help?
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content. A link to this post appears where the post was originally added.

If you have the original iPad, 5.1.1 is as high as you can go.
You will have to purchase the app again if you no longer have the old Apple ID in order to update the app. If the apps still functions, you can use it as is but you will not be able to upgrade without using the old ID.

TS1702 I have the Ipod Touch and installed Skype. I have an account with Skype but when I try to connect my Ipod, I receive a message saying " We didn't recognize your Skype Name and password" I connect to Skype through my Facebook account.

I can not connect to Skype on my I-pod. I use my facebook account to log into Skype on my pc but when I try to log in on th i-pod I receive a message saying "We didn't recognize your Skype Name and password"

Try contacting/going to their support site either/or Skype or FB. I would start with Skype

Can't login. Error: Sorry, we didn't recognize you...

I am not able to login to skype from my windows laptop. It wont accept any ID, not just mine. However i can access my account from other devices. Its only my desktop skype that has stopped accepting accounts. Following is the error i get whenever I or somebody tries to login: "Sorry, we didn’t recognize your sign-in details. Please check your Skype Name and password, then try again."
I tried re-installing but all invain. Please suggest a soluion.
I am using windoes 7 and my skypeversion is 6.22.64

I have the exactly the same problem! I've reseted the password and upgraded to new version of Skype. It will access this page and microsoft account but not my desktop skype!! And it keeps redirecting me to reset the password which I alreday did!

When I try to send a photo by email, an error message reads "The email server didn't recognize your username/password combination" How do I fix this?

When I try to send a photo from iPhoto by email, and error message reads "The email server didn't recognize your username/password combination". How do I fix this?

Try to reenter you rmail account details in the iPhoto Preferences > Accounts tab.
Delete the mail account entry by pressing the "-" button below the left column in the panel, then add it again by pressing "+".
Also, it is recommended, to set "Mail" as mail client in the iPhoto preferences, and not iPhoto. This has been working much more reliably lately.

Recover Sign-In Details E-mail

This is scam, isn´t it?
Hi (here was my e-mail),
new
Your Skype details
To recover your sign-in details for Skype, simply follow this link.
Please note this alert was sent because your account has been locked. On the page you'll need to submit your login details to resolve this issue.
Skype
Thanks!
Subject/title amended for clarity.
Solved!
Go to Solution.

Hi, MmeDenise, and welcome to the Community,
I am so distrusting of e-mails received from several websites I maintain accounts with, being that spoof e-mail is so popular, that upon receipt, I will not follow any links provided (redirects happen so fast that it is not easy to watch what is happening) and instead sign in to the website itself and check my account details. I suggest you do the same with your Skype account: sign on to your account dashboard, make sure that your account's registered e-mail address is accurate and valid, and then proceed to change your account password.
Kind regards,
Elaine
Was your question answered? Please click on the Accept as a Solution link so everyone can quickly find what works! Like a post or want to say, "Thank You" - ?? Click on the Kudos button!
Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!

Skype didn't recognize sign in details

Similar Messages

Maybe you are looking for